Evaluation of IT Systems in British Home PLC: A Business Report

This report provides a comprehensive evaluation of Business Information Technology Systems, focusing on their application within British Home PLC, a company operating across retail, travel, property, and consultancy sectors. The report assesses the use and significance of IT systems within different organizational functions, such as Human Resources, Accounting, Sales, and Administration, and how IT contributes to achieving organizational objectives. It analyzes diverse ways in which IT systems store and process data for knowledge management, data communication, and customer relationship management. Furthermore, the report evaluates how IT can be utilized to support value-added change for improvement in business operations, performance, and sustainability. The report also provides recommendations for improving IT systems in supporting value-added change and rendering practical solutions.

Business
Information
Technology Systems
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Evaluate the use and significance of IT systems within different functions of organisation.
................................................................................................................................................3
P2 Evaluate the way IT contributes for achieving the objectives in organisational context. 5
M1 Evaluation the way IT systems applied in different functions of organisation and how
work together in achieving goals............................................................................................6
D1 Critically evaluate the role and purpose of IT systems in Different functions of
organisation. ..........................................................................................................................6
TASK 2............................................................................................................................................6
P3 Analysis of diverse ways in which IT systems stores, process data for knowledge, data,
communication and customer data relationship management................................................6
M2 Critically analyse distinct ways for storage and processing data.....................................8
D2 Illustrate understanding of distinct ways IT system stores as well as process data along
with example to recommendations.........................................................................................9
TASK 3............................................................................................................................................9
P4 Assess how IT can be utilised for supporting value added change for improvisation in
business operations, performance as well as sustainability....................................................9
M3 Critically analyse advantage and disadvantage of specified IT system.........................10
D3 Furnish recommendations for improvisation of IT systems in supporting value added
change...................................................................................................................................10
TASK 4..........................................................................................................................................10
P5 Recommendations ..........................................................................................................10
M4 Evaluate ways in which IT systems render practical solutions......................................11

D4 Critique recommended practical solutions.....................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13
INTRODUCTION
Business information system can be considered as an effective procedure that helps a
company in managing all the work through developing and infrastructure which stays
interrelated with all the functions. With the help of this, an organisation becomes able to perform
the operations in much more effective and efficient manner from the traditional approach, which
was both time taking and costly in nature. Basically, it helps in gaining the data in regards to all
the resources of IT infrastructure and helps in inputting it within the business environment that
leads to the company to attain different range if goals and objectives. Under this report,
organisation which has been taken into consideration that is British Home PLC. It is a medium
sized group handling various kinds of subsidiaries of among different sectors like retail, travel
and property with consultancy in order to gain potential outcomes (Mursu, Soriyan and Korpela,
2018). It also includes different IT systems store or process the data for various aspects to gain
potential outcomes. Along with this, report is based on the use or significance of the IT systems
within the different functions of organisation and way the IT systems contribute in achievement
of objectives in proper manner.
TASK 1
P1 Evaluate the use and significance of IT systems within different functions of organisation.
Information technology is defined as using of computers, manipulating data and
information. IT is used within business organisations for making working efficient and effective.
This is an information system which is opposed to entertainment and personal technologies.
This is subset of communication technology as well as information technology. The
advancement in IT implies that there must be increment in techniques and tools for making the
functioning of business activities effective. The presence of sustainable information technology
is must is very important for different organisations that completely rely on the systems for
bringing accuracy in systems. There are different departments in the organisation and they have
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to work collaboratively in an effective manner for gaining potential results (Gelinas, Sutton Jr
and Federowicz, 2019). These departments are provided effective information technology
advancement in order to increase the efficiency of working. Some of the technological
advancement within departments is listed below -
Human resource department - This is a department within the organisation which takes
care of personnel's information and the benefits they are provided within the company.
Information systems have been increased for maximising the efficiency of human resource
management. This is done through very effective recruitment methods, employee engagement,
organisational communication and increase in skills of HR managers. The HR management
areas are associated with strategies of human capital for mos6t appropriate technological
solutions. This develops creation of HR organisation that focuses on interconnection of
individuals with business strategy for achieving rapid adaptation to change needs that are
common to people and business. In context of British Home Plc, it is concluded that by the use
of technological advancement, the HR department is able to easily screen out and then select the
best candidate who fits into the organisation. The information technology is used for developing
advancement in various operations of business to improve the efficient of working (Madon and
Krishna, 2018).
Accounting – The data innovation accounting is used for incorporating conventional
standards that programs and data frameworks for making an area that puts away product's money
related data and information. The digitisation helps in adding streamlines for investigating an
information that helps in enabling one to distinguish and revise aspects of money related
informations. The accounting information system are collecting and processing data. This is the
part of business where accountants gathers data through payrolls, cash sales and receivables. The
management uses report that are derived form accounting information system for analysing the
company's current operations and financial conditions and making future plans. Security of the
data is increased by limiting number of people who can access the system. This enables the
confidentiality of data and security of data. In context of British Plc, it is concluded that using a
computer based accounting system, it provides efficiency in doing business operations.
Sales - There are different roles of IT within the sales department. These include sales
automation, data quality, developing better business decisions and going online. The major
objective of sales management is to ensure that enough products are sold for achieving targets.

This can be done by managing different tasks including recording sales calls and emails,
scheduling appointments, updating CRM and arranging follow up visits. In this case, there is
admin work who has to manage field reps spend for hours for completing the stuff.
Administration – This department is the backbone of a business organisation. The main
job role of effective administrator is an asset to the company. This is able to create link between
departments of organisation and ensuring smooth functioning of the business operations. If there
is no administration within the British Plc organisation, it will not be easy to run functions
effectively. The advancement of information technology in administration department has helped
British Plc to manage all management related issues by using systems.
P2 Evaluate the way IT contributes for achieving the objectives in organisational context.
Information technology has raised ample number of benefits for business organisations
that are performing at both national and international level. Here, it has been found that British
Home Plc, then the company is not having an IT department of it's own because all of the
subsidiaries like supermarket (Retail), Holidays for customers (Travel), Renting on medium to
long term (Property) and Legal and Accounting (Consultancy) consists with their own IT
department and this directly helps them in managing themselves effectively, but if it is looked as
a group, then it is hard to manage it because it is not having own IT department (of the group i.e.
British Home Plc) (Paul and et. al., 2018). Including this, it has been found that there are number
of ways in which IT directly contributes in regards to organisational growth and these are
presented underneath:
Management information system :
In context of British Home PLC where number of subsidiaries like Holidays for
customers (Travel), supermarket (Retail), Legal and Accounting (Consultancy) and Renting on
medium to long term (Property) are performing among different sectors have been dealing with
number of issues where respective system could help in managing the data and storing it for
taking right decisions in specified time frame. Respective system directly helps the organisation
in maintaining the management and aid supervisors of British Home PLC in taking right
decisions to hit their targets in rightful manner.
Decision support system :
Particular framework is one of the most effective and efficient system that can be used by
British Home PLC, in regards to making the right decisions considering the graphical
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presentation, which helps in serving the association with appropriate information. Since, British
Home is dealing among different sectors and do no consists with an appropriate IT, it is vital for
them to consider an effective centred level administrators for taken suitable sort of information
and data according to showcase patterns. Here, group could effectively take into consideration of
different systems like OAS and TPS.
Knowledge work system :
Another crucial system, which can be adopted by British Home PLC, so that to develop
an effective IT department for the company itself, for the promotion of knowledge and technical
skills. With the help of this system, group will become able to merge the system with other
respective software of different subsidiaries like Holidays for customers (Travel), supermarket
(Retail), Legal and Accounting (Consultancy) and Renting on medium to long term (Property).
M1 Evaluation the way IT systems applied in different functions of organisation and how work
together in achieving goals.
Under British Home Plc, usually they have to deal with various types of division and
sectors which makes it very precious to excel in each of them. The system they use for
information technology shall be properly utilised for getting better results. In case of
understanding things with more clarity the HR department can use each of such industry in
screening affirmative results. They can use it for screening good candidates and can seek all
desired skills from them. E-mails can be used for accruing for sending information as well as for
seeking information as well. This will save a lot of time for the company and even save per
wastage too (Raisinghani and Idemudia, 2019).
D1 Critically evaluate the role and purpose of IT systems in Different functions of organisation.
IT sector holds great importance in each of such units and in case of British home Plc, if it
can be used in a very clear and appropriate way. For instance one can use the technology of
video conferencing to manage work within several strategies which are created between British
Home Plc, helping them in making new strategies and analyse the position of market. The person
who will be involved while this can lead to making proper confidential information very much
vulnerable in nature.

TASK 2
P3 Analysis of diverse ways in which IT systems stores, process data for knowledge, data,
communication and customer data relationship management.
Data storage: This can be defined as an effective system where, information stays stored
within the electromagnetic and type of forms that can effectively be utilised by manager,
company and other personnels in regards to different plans and the procedures. If it is talked
about, British Home Plc is delivering or offering customers with number of services among
different departments like property, retail, travel, and consultancy and so on. This has made
company to think over different aspects and this is basically not an easy task to perform.
Data processing: The can be defined as transformation of raw material inside helpful
data by means of indicated procedure or activities. In regards to this, different ventures of British
Home Plc could effectively utilize different hard drives, online stockpiling (reinforcement can be
made) and programming can be utilized for handling the data.
Knowledge management: This term can be defined as putting away just as preparing of
data, information can be accomplished which will effectively lead and create choices as needs
be. Like consultancy can make venture regarding share advertise values, retail can outfit
administrations as per purchasing conduct, travel can render different number of packages that
are relying over seasons and property can likewise utilize insights of market to achieve the
information from various viewpoints (Lamboglia and et. al., 2018).
Data management: It refers to the process that involves protecting, gathering, collecting,
processing, validating as well as storing required data in order to ensure reliability &
accessibility to users. It consist of disciplines that is related with managing data that helps taking
effective decisions. In addition to this, it ensures that data which is available is accurate and
valuable.
Communication management: It refers to proper planning and monitoring of mediums
of communication so that effective interaction takes place among the peoples or between the
employees and managers. It also includes designing of communication channels and managing
information flow in the organisation with the help of different channels.
Customer relationship management: The process associated with incorporation of
practices, strategies and technologies that can be used by organisations for management and
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analysis of communication with customers is referred to as customer relationship management.
There are different types of CRM that can be utilised by British Home Plc, they are:
 Operational CRM: It streamlines processes as service, marketing and sales automation.
It can be utilised by distinct industries of British Home Plc for generating leads,
converting contacts, capturing details and render services via customer life cycle.
 Analytical CRM: It will assist British Home Plc to identify better ways for serving their
customers. This is liable for analysing customer data to have enhanced insights related
with status of firm. The top management can formulate effectual decisions and
acknowledge effectiveness of sales which have incurred.
 Collaborative CRM: It is also referred to as strategic CRM which will enable British
Home Plc to share information of customers in between different units like marketing,
technical & support and sales team.
Data management: It is easy to store, process and attain knowledge from data but the
most critical aspect is its management and also the security aspects which comprises of
availability, integrity and confidentiality. This will assist different industries of British Home Plc
to save their information from third party access.
Communication management: Interaction is important while rendering services within
different industries as this will lead to know requirements of their probable customers as well as
formulate policies with other employees or executives of the firm. For this, social media
platforms and video conferencing can be utilised by British Home Plc.
M2 Critically analyse distinct ways for storage and processing data.
The organisation, British Plc has a lot of options for storage and protection of data such as
dynamic, static, optical, flash, magnetic and cloud storage. These have unique storage and and
capacity and these have to be utilised in an effective manner (Vom Brocke and Mendling, 2018).
The British Plc is an organisation that deals as a medium sized group handling various kinds of
subsidiaries of among different sectors like retail, travel and property with consultancy in order
to gain potential outcomes. All these organisations have different options for storing data and
information for advancing options by which data is stored in the form of clouds. This enables
them to store, access and process information from any part of the world. This helps in
eliminating irrelevant cost which is related to storage (like servers), maintenance and security.

This is also helpful in having capacity according the requirement that is expanded so that
payments are done in proper manner.
D2 Illustrate understanding of distinct ways IT system stores as well as process data along with
example to recommendations.
Information technology helps in providing various modern methods by which it is easy to
store information. This data and information makes it easy for accessing the information
whenever required. The information on c;loud can be accessed by any of the software like
Microsoft Azure or AWS or from any other cloud vendor. This helps in formulating decisions
that are needed for having data when it is required. Moreover, cloud also gives a way where a lot
of individuals can make their business's data secure and safe (Land, 2018).
TASK 3
P4 Assess how IT can be utilised for supporting value added change for improvisation in
business operations, performance as well as sustainability.
If it is talked about British Home, then the IT system can effectively be among different
areas and it is also utilised considering various elements like customers, finance and many more
others when it comes to manage the productivity of the overall group. Here, number of elements
like value added services in regards to products and services that are being taken into
consideration would help firm in gaining competitive advantages (Beverungen and et. al., 2019).
In present context, some of factors that would directly help in contributing the organisational
works then these are given underneath:
Customer Relationship Management : Considering the IT system, which British Home
PLC would directly aid group in managing the data in regards to the customers. With the help of
this, relationships with customers could effectively be managed. Therefore, this could be
considered as one of the crucial value added approach, which is helping firm to sustain within
the market for a longer period of time. In addition to this, British Home PLC fetches the data of
those customers who is interested in using their services. For instance, the company advertise
pop ups on social media sites such as on Facebook, YouTube etc. so that customers can aware
about it and those who are interested will directly link to its website. After this, the companies
contact to this customers and converts them as actual users. This will help British Home PLC to
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maintain a strong relations with customers. Also, the managers of company keeps in touch with
old customers by sending emails and messages on regular basis and on occasions.
Handout : Another value added system, that may help British Home PLC in hitting the
number of targets, where piece of printed information provided free of charge, especially to the
group, which may aid them in maintaining the financial budget in rightful manner. This handouts
also helps British Home PLC to maintain records of employees as well as customers. They use
handout when meeting with customers in order to make important notes, this will help company
to give service to customers as per their requirements which in turns builds loyal customers for
company.
M3 Critically analyse advantage and disadvantage of specified IT system.
There are a lot of systems used for managing data and information within the company.
These include MIS, DSS, TPS and ESS and all of these are presented underneath:
MIS: This is being considered as a system, which helps a company in managing the
information considering the decision-making process. This includes number of factors like
coordination, visualization, control, analysis of data in an organization.
DSS: Another system, which is specifically useful for a computerized business program
that is utilised in supporting and developing courses of action, judgements, determinations and
more, which may aid British Home PLC in meeting the requirements in specified time frame.

TPS: This type of system, specifically aid British Home PLC in processing the data in
developing system in regards to business transactions collection, retrieval, modification, of all
transaction data.
ESS: This is being considered as software that allows users to transform British Home
PLC data into quickly accessible and executive-level reports, such as those used by billing,
accounting and staffing departments of the company and i.e. British Home PLC.
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All these software have different features and characteristics. The decision support
system is used for formulating different strategies, structure and policies. These are done on the
basis of data required for attaining it from other systems. This is an essential asset of the
company (Dornberger, 2018). There are some disadvantages for performing different business
operations like Management information system. This is used in British Home Plc in order to
manage information assets of the company and this is assigned for specific week or month. This
helps in increasing efficiency of the way in which business activities are done. This is easier for
workforce to understand responsibilities and roles of themselves within the company.
D3 Furnish recommendations for improvisation of IT systems in supporting value added change.
There are Different systems which are utilised by British Home Plc for smoothing the
business functions and operations. This enables effective transaction processing system. This
will also help in maintaining inventory and evaluating the profits as well as sales incurred by
the company. This helps in providing a pattern for buying behaviour of customers of British
Home Plc. This will help in assisting services in an efficient manner.
TASK 4
P5 Recommendations
In present context, where British Home Plc is dealing with an issue of not having an IT
department it is recommended that group would require to refresh their frameworks just as
programming which are being utilized by them on customary premise. There is higher
possibilities where vulnerabilities exists when framework is adopted. This suggest there
frameworks may get abused which will prompt free of classified information related their firm,
representatives or client might be gotten to by third individual (Vysotska, Fernandes and
Emmerich, 2018). The consultancy can settle on bookkeeping consultancy administrative
framework which will empower them to gather, store just as deal with the reports related with
budgetary resources. It is recommended that XBRL (eXtensible business announcing) can be
utilized by them as it will empower them to connect their monetary resources with top
administration and appropriately tasks can be done by various branches of association.
5G: It is a new and innovative wireless technology that offers customer faster speed of
network than any other networks. It helps not in connecting people but also aid in controlling
devices, machineries as well as objects. It will provide above the level services to new users.

Cloud computing: It is basically delivery of services such as networking, software,
servers, databases, storage of data by the internet. Cloud computing helps companies to store
data on internet and to remote database instead of save it in hard devices or in local devices. It
saves the cost and increase the productivity & performance.
ERP packages: The software that improves strength as well as size of companies is term
as Enterprise resource planning packages. It is develop to integrate all the areas of organisation
such as finance, human resource, sales & distribution, logistics, production planning, warehouse
management, manufacturing of goods & services and so on.
3D printing: It refers to the process of creating three dimensional objects with the help
of digital files. It helps companies to produce different shapes and minimizes the use of materials
as compare to traditional methods of manufacturing.
Training programmes: The programmes that develops the knowledge, thinking level &
skills of individuals. This programmes improves the efficiency of performance of people. The
cost occurred in conducting this type of programmes is high but will result in positive outcome in
future. In addition to this, it helps in developing new and unique processes for the organisation.
M4 Evaluate ways in which IT systems render practical solutions.
This could be understood with a good example where it is comprehending that viewpoint
as for British Home Plc like data innovation frameworks can be used by them to build up their
site through which their objective clients can know about what administrations are being
conveyed by them. Making ad via web-based networking media stages they will be capable draw
in increasingly number of people towards their items.
D4 Critique recommended practical solutions.
In present context, it is recommended that British Home PLC would require to opt an
effective website but it is also mandatory for group to deliver the information to both employees
and customers in an easy manner. Away with this, it is also recommended that, group needs to
develop the mobile based application as well, so that right amount of goals and objectives can be
attained where customers would directly gain good experience (Serpanos, 2018).
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CONCLUSION
Considering the above information, it is being summarised that information technology
plays an effective role for a business organisation and helps company in retrieving different
processes and aid in storing the data as well. Including this, it is also said that techniques that a
group adopts could help them in managing the overall operations. Through this, group could
effectively enhance the performance level in rightful manner.

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