Business Information Technology Systems: Functions and Objectives

This report analyzes the use of Information Technology (IT) systems in business operations, focusing on the functions and objectives of IT within organizations, particularly using JS Supermarket as a case study. The report explores how IT systems contribute to achieving specific business goals, including financial objectives, and examines various IT system applications like communication, data management, marketing, and process improvement. It delves into how IT systems facilitate knowledge management, customer relationship management, and communication management. Furthermore, the report discusses the role of IT in supporting value-added changes to enhance business performance and sustainability, including the use of Enterprise Resource Planning (ERP) systems. The assignment recommends practical IT system solutions for organizational scenarios, addressing a range of business problems. The report also covers communication strategies, data management, and the role of IT in improving business processes and achieving cost savings through virtual collaboration and ERP systems. The report also covers how IT systems can be used for improving business operations and performance, and providing recommendations for practical IT systems solutions for organizational scenarios.

BUSINESS INFORMATION
TECHNOLOGY SYSTEMS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Use of IT system with the different function of organization................................................3
P2 Information Technology system contribute to the achievement of objectives in specific JS
firm..............................................................................................................................................5
TASK 2............................................................................................................................................6
P3 Various ways the Information Technology system store and processes data form
knowledge management, customer relationship management, data management and
communication management. ....................................................................................................6
TASK 3............................................................................................................................................7
P4 Information Technology system used for support value added changed for improving
business operations and performance or sustainability...............................................................7
TASK 4............................................................................................................................................9
P5 Recommend practical IT systems solutions for organizational scenario that cover a range
of business problems experienced in the work place.................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Business information system is basically enabled to develop their skill and knowledge
related the business process. It also useful for store the information and data such as business
intelligence, enterprises system which provide the better quality of facility to their employee in
different areas. This report will discuss about the use of information technology system that play
different function in the organization. JS super market is providing the best quality of product
and services to their customer because they used the information technology system for the
purpose of business use. Further, there are different ways to contribute the information
technology system that help for achieving the specific goals and objective of organization. This
assignment will analyse IT system store of JS super market that perform different function and
also participate in the data management, knowledge management, customer relationship
management and communication management etc. There will useful for managing the entire
business process of JS super market in effective manner.
TASK 1
P1 Use of IT system with the different function of organization
Information technology is the modern technique that provide the best services and
transforms the business operate or also interact with the employees, stakeholders, consumers,
suppliers and investors etc. These are important part of organization to manage the entire
functionality of business operations and functions. JS firm used the different technology like
mobile devices and desktops to promote their business all over the world. There are various areas
that use the information technology system with the different functions and operations discuss as
followings:
 Communication- Information technology is an efficient and effective that help for
providing the high speed communication services to the customers. JS super market is
also gives the online options to their consumer therefore, they easily check the details of
product (Appelbaum and et.al., 2017). It is the best approach for the purpose of
communication where it used the email internet calling which allows the staff member to
connect with their team members. Information technology is enabled to create virtual
collaboration between them. For Example- In U.S., the employees can conduct the
product design meet the other employee and colleagues of Indian or Chinese. They also
used the video conferencing technology to communication and share the important

information from one place to another. JS firm is also use and set up the internal media
platform or website that allows the employee to send the information related the project
and collaborate.
 Data Management- It is main key of Information technology function in the business
process. An advanced technology is increasing all over the world. Many organization
used this technique to build their business across the world. Sometimes, it is complex
situation occur in the enterprise process and also increased the voice m text and voice
traffic in the JS supermarket firms. In this way, the organization use the database concept
to collect and store all the information in proper manner because it is advancement the
technology to manage the data such as inventory records, customer details, staff member
files and other financial documents (Avgerou and Walsham, 2017). This firm is against to
the unauthorized access which may applied the privacy features and other techniques to
protect their business process effectively and efficiently.
 Marketing- IT is basically increasing the central operations of organization. JS firm used
the different types of advertisement channel to promote their product and services in the
marketplace. This firm used an effective marketing concept to promote their product by
using the computer's graphics, social media site and ads placing etc. These are important
criteria that applied in the business process. Online e-commerce website give many
benefits for customer. JS firms manager used the online search engine to increase the
search power to always maintain the trends and values in the marketplace. In this way, it
easily identifies the profitable marketing opportunities. This firm is used the system
software that allows for companies to track number of visitors in the websites. It provides
the better facility to easily identify because there are many people spend a lot time in the
e-commerce website.
 Process improvement – JS firm is leverage the information technology to improve the
business process and also useful for achieve the cost saving. In this firm. It also used the
communication in the company to save the time and printing or other duplicate costs etc.
Virtual collaboration helps to save the expenses and also improve the productivity and
profitability in the marketplace.

 Enterprise Resource Planing- Resources planning is basically used in the system
software that link with the different function of business process such as manufacturing,
sales, accounting and human resources etc. Management gets access to engage with the
real time information that help in the business operations to take right decisions. In the
large organization, the system is expensive and installation cost is high. This technology
will be disrupt in particular month. JS use this software to install the software the system
for mange the details in effective manner.
P2 Information Technology system contribute to the achievement of objectives in specific JS
firm
Information technology is modern technique that helpful in the organization to manage
and control the business operations and function in effective manner. It is also contributed
towards the JS firm to achieve their specific goals and objectives. There are different objectives
of JS firm that contribute IT system for managing their business process.
 Financial aim is typically useful in the business process that selecting the specific
financial objective of JS super market firm. The main purpose of this organization to
increase the value for the shareholders, owner and stakeholder. Information technology
system is used the different types of strategies to increase the profit value in the
marketplace. This firm is basically looks the earning per share and also measured on the
basis of annually or quarterly by using IT system because it can record all the necessary
information related to the business process (Bai, Kusi-Sarpong and Sarkis, 2017).
 JS firm adapt to use the personal computers and internet services that provide the facility
to manage the data processing system and it also records all necessary activities which
are associated with the enterprises transactions such as inventory management, general
ledger, payroll and billing etc. All these operations can be performed by IT system
because it easier method control the business activities. This company mainly focus on
the maintaining the database and files on daily basis. Communications are both internal
and external by using techniques such as analog media, papers, phone number and fax
etc. It is the part of information system that easily sharing the information from one place
to another in quick manner.

 JS Supermarket business use the advanced technology of ERP system that provide the
better facilities to the organization. This software is basically eliminated all inefficiency
in the enterprise process like order tracking . This technology is used the unified
programs which link with the different functional department of firm such as
manufacturing, HR, planning, warehouse, sales, purchasing, inventory and finance etc.
Each and very department perform specific role for managing the business operations.
ERP software is used as a module that fix in the system which is connected to all
information that shared by the organization (Hitomi, 2017). If the each department
completing their processing and updating so that it is automatically moved to another
department. In this way, it is an efficient technology that useful for purpose of business
expansion.
TASK 2
P3 Various ways the Information Technology system store and processes data form knowledge
management, customer relationship management, data management and communication
management.
Information technology is generally to cover all the storage, dissemination of information
and processing etc. It can include different application for the purpose of communication to
perform task such as information handling. There are different ways to store and manage the data
in effective manner.
 Knowledge Management- This is different type of information technology tool that help
for store the data and information, retrieve the knowledge, locates the knowledge of
sources and also improve the collaboration etc. It is the main component of business
process that connect with the different techniques for expanding all over the world. This
management process is basically promoted their integrated approach that help for
identifying, retrieving, capturing and evaluating etc (Kasemsap, 2018). it is collecting all
the data and information of customer, delivery, products etc.
 Customer relationship management- Customer relationship management is a term or
strategies that help for organization to analyse the interaction with the customers. The
main purpose of this relationship to improve the customer services and maintain the
relationship. This will help for increasing the growth and development. This system is

creating an effective channel that provide the best services to their consumers. It includes
direct mail, CRM system, telephone, live chat etc. These are different medium to interact
with the consumer and also take both positive and negative feedback. In JS super market,
they also collecting the personal details of customer and secure in their database system
in proper manner.
 Data Management- it is a collection of information that maintaining and organizing the
data process to meet the need and requirement of information life cycle (Luftman,
Lyytinen and ben Zvi, 2017). Information technology is using the different electronic era
that performing the data processing but it is management method to maintain the details
of logistical planing, accounting and statistics etc. JS firm used the database management
system which is based on the relational logic that manage the entire enterprise functions.
 Communication Management- It is a systematic planning, monitoring and
implementing all channel for the communication purpose in the organization. It also
includes external and internal communication directives that help for managing the flow
of information such as online communication. This is an effective process where the
information technology is provided the communication medium such as email etc. it can
interact with the customer to share the information related the new product launch etc.
TASK 3
P4 Information Technology system used for support value added changed for improving business
operations and performance or sustainability
Information technology is a process that help for support to improve the performance of
enterprises. The organization always manage the business resources that applicable for long
term. ERP system is mainly focused on towards the optimization of resources that performs the
specific challenges of sustainable development. The organization needs to mange the
transparency information on different types of environmental. It is necessary to support to the
business activities that enable for reporting, measuring and tracking of the sustainable
performance (Mankasingh and Ramsoomair, 2017). Information technology is play important
role in the business environmental sustainability that progress by the gain efficiency which
enable to create values by using less consumption of resources. It is also provided the facility to
balance the eco efficiency.

Business cannot do without the information technology because there are various
organization to establish their business across the world. JS supermarket use communication and
information technology to interact with the customers. By using fax, email, letter etc. this firm
always invest money for established the business which is applicable for increasing the
productivity and profitability in marketplace. The positive relationship between IT investment to
add more values and contribute towards the business generation value. JS company is also used
the ERP system for increasing performance of sustainability (Schegg and Stangl, 2017). IT
results in maximizing the operational strategies and benefits. IT is impact on the performance of
sustainability in the organization therefore, IT always promotes their eco innovation in the
industries such as smart logistics and energy distribution etc. JS supermarket is used the
technology to add more values and provide the effective services.
 Improved the customer service- this service is key part of sustainability for increasing
the growth and development. JS supermarket provide the best quality of product to their
consumer by using the digital channels.
 Real Life shopping Experience- JS company also maintain the website and provide the
online de;livery to their consumers. It is enhancement of product displaying and dynamic
personalization to deliver the online experience aligned with the customers.
 Value added service- JS firm offer various value added services and build a strong
relationship with their customers. It also utilising the modern technique to transforms the
value services into the enjoyable experience and comprehensives.

TASK 4
P5 Recommend practical IT systems solutions for organizational scenario that cover a range of
business problems experienced in the work place.
In the organization, there are various types of challenges faced in the organization since
JP firm is unique and also their specific operations and functions. Information technology is the
important for organization that help for employee and staff members to reduce the competition
level in the marketplace. Employee can implement IT techniques in the business process.
Sometimes, It occurs challenging issues related the technique where the work to the better
interact towards fir advancing the company (Stair and Reynolds, 2017). It is a continuous
process for changing more rapidly according to the demand of customer. There are different
types of technology used for increasing the productivity and profitability in marketplace such as
virtualisation. Cloud, mobility and big data etc.There are some common issues generated at the
time business development as followings:
 IT manager is required to understand the business process and the challenges related the
market value and users because company cannot provide the proper product to their
customers on time because customer demand has been changed according to the market
value.
 A new application must be used in the organization that help for storing all necessary
details of business. This application will build by using open architecture that run one any
types of platforms. Sometimes, new application cannot hold for the long term profit
because it is only temporary to provide the best quality of facilities to the user and
increase the productivity or profitability in the marketplace.
 The big challenge of JS supermarket firm is that 90 % based on the unstructured that's
why, it is difficult for managing the blogs, formats, documents and blogs in proper
manner. It is requires to used the data analytics concept to easily capture, analysing and
storing the data effectively and efficiently.

CONCLUSION
As per discussion, it concluded that Business information system is basically enabled to
develop their skill and knowledge related the business process. It also useful for store the
information and data such as business intelligence, enterprises system which provide the better
quality of facility to their employee in different areas. There are different ways to use the
information technology system that play different function in the organization. JS super market is
providing the best quality of product and services to their customer because they used the
information technology system for the purpose of business use. It summarized to contribute the
information technology system that help for achieving the specific goals and objective of
organization. This assignment analyse IT system store of JS super market that perform different
function and also participate in the data management, knowledge management, customer
relationship management and communication management etc. There useful for managing the
entire business process of JS super market in effective manner.

REFERENCES
Books and journals:
Appelbaum, D. and et.al., 2017. Impact of business analytics and enterprise systems on
managerial accounting. International Journal of Accounting Information Systems, 25,
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Avgerou, C. and Walsham, G. eds., 2017. Information Technology in Context: Studies from the
Perspective of Developing Countries: Studies from the Perspective of Developing
Countries. Routledge.
Bai, C., Kusi-Sarpong, S. and Sarkis, J., 2017. An implementation path for green information
technology systems in the Ghanaian mining industry. Journal of Cleaner Production, 164,
pp.1105-1123.
Hitomi, K., 2017. Manufacturing Systems Engineering: A Unified Approach to Manufacturing
Technology, Production Management and Industrial Economics. Routledge.
Kasemsap, K., 2018. The role of information system within enterprise architecture and their
impact on business performance. In Global Business Expansion: Concepts,
Methodologies, Tools, and Applications (pp. 1078-1102). IGI Global.
Luftman, J., Lyytinen, K. and ben Zvi, T., 2017. Enhancing the measurement of information
technology (IT) business alignment and its influence on company performance. Journal of
Information Technology, 32(1), pp.26-46.
Mankasingh, D. and Ramsoomair, F., 2017. COMPETITIVE ADVANTAGE FOR A SMALL
INFORMATION TECHNOLOGY CONSULTING FIRM: STUDY OF MANAGERIAL
HIRING PREFERENCES OF BUSINESS ANALYST INFORMATION TECHNOLOGY
CONSULTANTS. Journal on Management, 12(1).
Schegg, R. and Stangl, B., 2017, January. Information and Communication Technologies in
Tourism 2017. In Proceedings of the International Conference in Rome, Italy.
Stair, R. and Reynolds, G., 2017. Fundamentals of information systems. Cengage Learning.