Evaluating IT Systems for Business Performance and Sustainability

This report provides a comprehensive analysis of business IT systems, focusing on their impact and contribution to organizational objectives. It explores the use of IT systems across various functions, including manufacturing, finance, human resources, sales, and marketing. The report introduces Sain...Read More

BUSINESS IT SYSTEMS

Contents
INTRODUCTION...........................................................................................................................3
Impact of IT systems and their contribution to solve the problems in business..........................3
Analyze the use of IT systems within different functions of an organization.............................4
An introduction to your chosen organization..............................................................................4
Describe and explain their manual processes you intend to transform.......................................5
Describe and explain in detail the different ways IT systems store and process data for •
Knowledge management.............................................................................................................5
Analyse that how proposed system help in customer relationship management.........................6
Describe that how would suggest the technique of data management........................................6
Communication management......................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
An information technology system is generally an information system, a
communications system or, more specifically speaking, a computer system including all
hardware, software and peripheral equipment operated by a limited group of users. This report
includes topics such as impact of IT systems and their contribution in business. Use of IT
systems with different functions and introduction of the company. Manual process that need
transformation. Different ways of knowledge management. how these systems helps the
company to manage the relationship with customers. Management of communications.
Evaluation of IT systems and support change for value addition so that business can be improved
with the performance and sustainability of the company (Shollo and Galliers, 2016).
Impact of IT systems and their contribution to solve the problems in business
IT systems has helped many companies to overcome their challenges and solve those problems
where humans were not able to such as
Faster completion of task-
It is because of the IT systems that the businesses operating in different sector has
observed a drastic change in productivity which is positive for the business (Arnott, Lizama and
Song, 2017). These factors make possible to complete the task soon which earlier used to take
days. There are many software such as MS Excel and it helps the company to keep track of all
the things such as payroll, sales and expenses. It helps and saves time of companies such as
Sainsbury to not store, compile and sort the data which is not organized as they can totally rely
on the software to do that (Arnott, Lizama and Song, 2017).
Improved customer targeting-
These IT systems help the company to advertise and promote their brand so that they can
sell and target more consumers in the market. These systems have the ability and that is to use

the data in order to capture information of consumers (Pearlson, Saunders and Galletta, 2019).
For instance large display ads are based on demographic, location and contextual information.
This way they target the right audience and deliver them with the right message. This helps the
company to increase the rate of sales.
Analyze the use of IT systems within different functions of an organization
Manufacturing and production information systems-
This aspect is concerned with looking after the stages of production and it deals with
planning, maintenance. It is also involved in the acquisition, storage and availability of raw
materials (Mola, Rossignoli and Giangreco, 2020).
Finance and accounting information systems-
This function helps Sainsbury to manage the assets of the company which concerns the
financial aspects such as cash, stock, bonds etc. this software helps the company to post the
details regarding accounting automatically (Mola, Rossignoli and Giangreco, 2020).
Human resource information system-
This system helps the company to manage, attract and develop the employees of the
company. This system helps the company to identify those employees who have the potential,
making and forming programs so that skills of the employees can be developed and maintain the
information and records for the employees who are already existing (Pearlson, Saunders and
Galletta, 2019).
Sales and marketing information system-
This aspect of software helps the company to market and sell their products. They target
the needs and wants of the consumers and by promoting them with the right strategies they make
a sale (Popovič, Puklavec and Oliveira, 2019).
An introduction to your chosen organization
Sainsbury is considered as the largest chain of supermarkets after Tesco in United
Kingdom. They have 16 per cent of share in the market. The company became the largest retailer
of the FMCG sector in the year 1922. Company have other subsidiaries such as Sainsbury bank,

Argos, home retail group etc. Yearly revenue of company is ore than $ 2 billion and they have
more than 1400 shops across the world.
Describe and explain their manual processes you intend to transform
With the help of changing their setup from manual to automation company will be able to
increase the effectiveness and efficiency of work done. There are many process such as HRM
which needs to be operated with the systems (Pearlson, Saunders and Galletta, 2019). In order to
do that company needs to implement a culture of innovation so that company can deliver the best
product in the whole sector. There are many areas of Sainsbury which needs transformation such
as changing or replacing the outdated system, changing the way if dealing with and serving to
the consumers, automating your process for more efficiency and integrate their dealings with
third party to enhance the experience of users. Process automation is considered as key step that
company needs to consider (Mola, Rossignoli and Giangreco, 2020). This will help the entire
business of the company instead of just looking for IT. This way forms for consumers and
employees can also be digitized (Zheng and et.al., 2017).
Describe and explain in detail the different ways IT systems store and process data for •
Knowledge management.
To improve the productivity of the business these systems helps to capture, create, form,
tag and share the information. There are three aspects which helps to manage the system of
knowledge. By utilizing the information technology and its systems so that business can be
improved (Pearlson, Saunders and Galletta, 2019). By utilizing the methods of the company so
that efficiency can be improved. The last aspect is to make the workplace healthy which will
help to improve the efficiency. The structure of this system relies on the strategy of the company.
There are different types of knowledge management systems which are assessed on the
requirement of the company (Yeoh and Popovič, 2016).
Expert system-
This aspect helps the company to take off a specific subject and provides them with
knowledge of different subjects.
Groupware-

Many of the employees of the company operate from different regions and for some
projects it is necessary that they coordinate with each other. This is where groupware helps them
it shares the activities, calendar messaging etc.
Sharepoint-
This aspect helps the company to store multiple forms of the same file and helps them
search it.
Database management system-
Systems which support storage and bringing the data back is known as database
management system (Trieu, 2017).
Analyse that how proposed system help in customer relationship management.
In Sainsbury’s, the proposed system that help in customer relationship management
where it can easily analyse interaction with potential client. It also improving the customer
service where organization provided during product selling (Grabińska and Ziora, 2019). The
proposed system such as knowledge based which always assists for customer retention. The
Sainsbury’s has proposed an efficient IT system and its primary aim to build a good relationship
with customer. In order to give better option when they can choose best one.
In another way, it supports for establishing connection with existing one during
streamline process. It automatically increase overall business productivity and profitability in
global marketplace (Pearlson, Saunders and Galletta, 2019). On the other hand, IT system help in
CRM to store or collect large amount of information related sales, marketing campaign, and
customers.
Describe that how would suggest the technique of data management.
It has been suggested that use an effective technique that would easily manage or store
large amount of information. Generally, Sainsbury’s uses relational database software which
consider as modern technology for managing large amount of information in proper manner
(Mola, Rossignoli and Giangreco, 2020). The data may be stored in the form of tables so that it
become easier for employee to access, retrieve, and update and modify data. Data management

technique is considering the most effective way to manage data or information within software.
Furthermore, it has been suggested that database technique adapt by organization.
Communication management
It can be defined as process which basically used for purpose of planning, implementing,
monitoring and distributing the information by using different channel. Sainsbury’s also used
various type of distributed channel that provide the information related particular product as well
as service (Pearlson, Saunders and Galletta, 2019). On the other hand, it can be said that
communication management may include developing strategies in both internal and external
communicative directive. In Sainsbury’s executives has established the communication with
managers and other employees. Most of cases, communication has been occurred between one or
more department for sharing sensitive information related current project.
Evaluate that how IT system uses in value added change for improving enterprise performance,
sustainability, and operation of Sainsbury’s.
In Sainsbury’s, IT system can be considered as integral part which providing better
facilities in business operation, sustainability and decision making. It is based on the
fundamental which altered the economic condition of business (Davis and Comeau, 2020). IT
system can be performing the different task within different areas such as human resource
management, marketing, financing and sales. In order to contribute for improving the
productivity, profitability of organization in proper manner.
In recently, Sainsbury’s must aware about the IT system and adapting in the business
operations. In this way, it providing the better advantage, benefits in term of business expansion.
It can be added more value for enhancing the business performance, efficiency (Pearlson,
Saunders and Galletta, 2019).
Apart from that Sainsbury’s firm is to drive positive, systematic change which will easily
increasing the value chain. it is adapting the share data system which always supports for
transmitting data from one place to another (Davis and Comeau, 2020). In context of
sustainability, Sainsbury’s committed towards the different standards, event and program that
will use properly supply chain. in order to improve the sustainability and assists in improving
business operations.

Recommendation of IT solution for resolve business problem or issue.
IT system that has provided the solution of Sainsbury’s to resolve existing business
problem as well as issues. It brings as incredibly common business problem so that require to use
IT system. The issues may be defined such as lack of data management, reduce efficiency,
human errors and mismanagement (Mola, Rossignoli and Giangreco, 2020). These are
considered as common problem in the organization but it has increased complexity when
manager ignore during business operation. Otherwise, it directly negative impact on the overall
business profitability so as require to resolve at right time. Furthermore, it has been
recommendation of IT solution for eliminating the business problem.
Adapting CRM: It is the one of most common approach that always supports for organization to
collect or gather large amount of data. So as require to use efficient customer management
system for establishing coordination with other one (Mola, Rossignoli and Giangreco, 2020). By
using CRM, Sainsbury’s record the information related customer details, sales, interest of client,
trends, and market demands. In this way, customer relationship management system also
building the coordination with customer to resolve their issues related particular product as well
as service.
Implementing marketing Campaign: It is another way to target the large number of audience,
established the interaction with other members. Marketing campaign is a process that help for
promoting various type of product, service in global marketplace (Mola, Rossignoli and
Giangreco, 2020). Currently, Sainsbury’s implement marketing campaign to increase the
visibility among customers. In this way, large number of people attracts towards the organization
product and their services. So as require to recommend for adapting in the organization,
increasing their significance in global marketplace (Pearlson, Saunders and Galletta, 2019).
CONCLUSION
From above discussion, it has summarized about the concept of information technology
system which providing the better quality of services to customer such as
communications system through computer system including all hardware, software and
peripheral equipment operated by a limited group of users. It has been concluded the importance
IT systems and their contribution in business growth and development. Use of IT systems with

different functions and introduction of the company which automatically transformation towards
digital technology. Furthermore, it has identified the knowledge management that has provided
the benefits of organization to maintain the relationship with customers. However, it also
evaluating the IT systems and support change for value addition so that business can be
improved with the performance and sustainability of enterprise.

REFERENCES
Books and Journal
Trieu, V.H., 2017. Getting value from Business Intelligence systems: A review and research
agenda. Decision Support Systems. 93. pp.111-124.
Popovič, A., Puklavec, B. and Oliveira, T., 2019. Justifying business intelligence systems
adoption in SMEs. Industrial Management & Data Systems.
Arnott, D., Lizama, F. and Song, Y., 2017. Patterns of business intelligence systems use in
organizations. Decision Support Systems. 97.pp.58-68.
Shollo, A. and Galliers, R.D., 2016. Towards an understanding of the role of business
intelligence systems in organisational knowing. Information Systems Journal. 26(4). pp.339-
367.
Yeoh, W. and Popovič, A., 2016. Extending the understanding of critical success factors for
implementing business intelligence systems. Journal of the Association for Information
Science and Technology. 67(1). pp.134-147.
Grabińska, A. and Ziora, L., 2019. The Application of Business Intelligence Systems in
Logistics. Review of Selected Practical Examples. System Safety: Human-Technical
Facility-Environment. 1(1). pp.1028-1035.
Mola, L., Rossignoli, C. and Giangreco, A., 2020. Business intelligence system design and its
consequences for knowledge sharing, collaboration, and decision-making: an exploratory
study. In Information Diffusion Management and Knowledge Sharing: Breakthroughs in
Research and Practice (pp. 382-402). IGI Global.
Pearlson, K.E., Saunders, C.S. and Galletta, D.F., 2019. Managing and using information
systems: A strategic approach. John Wiley & Sons.
Davis, C.H. and Comeau, J., 2020. Enterprise integration in business education: Design and
outcomes of a capstone ERP-based undergraduate e-business management
course. Journal of Information Systems Education. 15(3). p.8.
Zheng, X., and et.al., 2017, May. Location-privacy-aware review publication mechanism for
local business service systems. In IEEE INFOCOM 2017-IEEE Conference on Computer
Communications (pp. 1-9). IEEE.