Business IT Report: Analysis of IT Systems in Business Operations

This report provides a comprehensive analysis of the application of Information Technology (IT) within a business context, focusing on various organizational functions and objectives. The report begins by analyzing the use of IT systems across different functions like data management, marketing, and ...Read More

BUSINESS IT

Table of Contents
BUSINESS IT..................................................................................................................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO 1.................................................................................................................................................3
P 1 Analyse the use of IT system within different functions of organization.............................3
P 2 Examine how IT sector Contributed to achievement of objectives in a specific
organizational context.................................................................................................................5
LO 2.................................................................................................................................................7
P 3 – Analyse the different ways the IT store and process data for knowledge management,
customers relationship management, data management and communication management.......7
LO 3...............................................................................................................................................10
P 4 Evaluate how the IT system can be used to support value added changes for improving
business operations, performances and sustainability. .............................................................10
LO 4...............................................................................................................................................11
P 5 – Recommend practical IT solutions for organizational scenarios that covers a range of
common business problems experienced in work place...........................................................11
CONCLUSION..............................................................................................................................11

INTRODUCTION
Business IT refers to those activities which are done in business by using the information
technology and other technologies which are necessary for the promotion and success of the
business. The use of IT is helpful in making the business activities such as finance, marketing, H
R and Operations easy in the organization. In the business, the success is depends on its value in
the eyes of customers and in market, so by the use of information technology in the business, the
producer can easily create value of their business. It helps a lot in making the reputed image of
the organization in the market. The customers attract only towards those products and services
which they found more attractive and by the use of information technology a product or service
can be made more attractive. The evaluation of revenue, improvement in customer service,
communication within the organization and the maintaining a proper culture with in the
organization is done by the use of business information technologies.
MAIN BODY
LO 1
P 1 Analyse the use of IT system within different functions of organization.
There 5 organizational function in which the IT plays a major role. These function are as
follows:
 Function of data management
The function of data management used the IT following ways:
Storing of Data
In this the IT helps in storing the data in an organized manner. In this the large amount of data is
stored in the minimum capacity of the computes and l;laptops which helps in maintaining all the
records and expense made in the organization within a financial year. The data is stored in PC's
which have are fast processing and have the latest innovations and technologies in it. The old
methods of maintaining the records by writing them in books of accounts or on papers are
avoided by the organizations. The reason behind this is that data collected or recorded with the
help of IT was found more accurate and secured as compared with the written data(Palattella,
and et.al., 2016).
Managing the Data

The data is managed more effectively by the us of IT in the organizations. The data collected in
the organizations are raw and most of them are of no use. The IT helps a lot in filtering the data
and maintaining the record of all the informations and techniques which the organizations may
need in the future. The IT provides tools and techniques which will be helpful in sorting the data
and maintaining the correct record in the organization.
Assessing the Data
The IT helps in providing the assess on the data to only those people of the organization who
have the right to see the confidential and secret information of the organization(Falkner, R.,
2017).
 Function of marketing
The functions of marketing includes the following:
Marketing Research
In this the IT helps in doing the consumer surveys and in finding out the opportunities for their
business in the market.
E Commerce
The E- Commerce depends fully on the IT and their technologies. The online business mad by
the organizations are handled by the IT department. The orders placed by the customers and the
amount paid by them are recorded under the E - Commerce
Online Advertising
The role of IT in doing the online advertisements in the British home PLC are their promotions
by giving all the informations about the products and services of the organization in the social
media. The social media which the organizations was using for their promotions are the
Instagram, Facebook, twitter, google and other online shopping sites. (Kalecki, M., 2016)
Content Writing
The British Home PLC was maintaining the sales records and the cost of doing the
advertisements in the market by the us of IT in the organization.
 Function of communication
The us of IT in thy functions of communications are as follows:
E- Mail

The E-mail which contains the information about the holidays or any notice which has to b
circulated among the employees working in the organizations are don by sending E-mails to the
employees of British Home Plc(Hatten, T.S., 2015).
Video Conferencing
The British Home Plc was using the video conferencing while conducting meetings with the
clients living in different countries. Th organization was also suing it to take feedbacks and other
reviews from the customers living across the world.
Social Media
Th social media helped a lot in making the promotions of the products and services of British
Home PLC.
 Function of Improvement
The functions of improvement was don in the British Home PLC by the use of IT.
◦ The IT helped in avoiding the paper work and using the software and computer
applications for the completion of the daily tasks.
◦ The organization used the automatic billing machine and the bill was mailed to the
customers to avoid the wastage of paper(Gupta, and et.al., 2017).
◦ The expenses made in the logistics and supply chain of the organization was saved by
doing the video callings and making the customers more aware about the products
and services by showing it on the video call.
◦ The IT helped a lot in making the activities of the employs working in human
department more easy. This was don by conducting the inductions and other session
online by the us of latest technology and innovations(Greasley, A., 2017).
P 2 Examine how IT sector Contributed to achievement of objectives in a specific organizational
context
The contribution of the IT sector in achievement of the objectives of British Home PLC were as
follows:
 The IT helped a lot in providing the wide range of the products to their customers by
making innovations and the elaborating the different uses of the products by the help of
internet and mobile apps.

 The sales performance has been increased in the British Home plc by the use of IT. The
stores has been used the discount policies and use of coupons which gives discounts and
saving to the customers on the purchase of the products or services.
 Th amount of discount given to the customers and the profit margin of each and every
product sold by the British home plc was measured with the help of IT(Barry, N., 2016).
 The objective of the organization was to met up with every small demand of the
customers. For this the organization has to keep all the products and services available in
their stores. The IT played a major role in keeping the record of all the imports done in
the organization and the number of sales made in the organization.
 The British home Plc focused on increasing the profit in the organization. The I T's role
in this was to promote the marketing activity and promotional activities made by the
marketing department of the organization.
 To achieve growth in making international sales the IT help in making the availability of
all the products and services online, so that the customers sitting in different countries
can us use the products and services of the British Home Plc.
 For this the official website was developed by the the IT team which contained all
products which were available in the stores of the British Home PLC. These products
were sold on the fixed rates which were decided by wholesalers and the manufactures of
the products(Saebi, T. and Foss, N.J., 2015).
 The IT helped a lot in managing the stock markets. By they use of IT the organization
was keeping all the records of the ups and downs made in the stock markets. The rates of
shares and the stocks were displayed on the screen at the as the stock market opens.
 This helped a lot in analysing the profits and the places where the investments can be
made in the organization which will earn profit to the customers.
 The services provided to the customers were are managed by the IT. The information
technology helps in giving the services online and if they need to visit the home of the
customers, then a IT kit which contains all the tools and software's were provided to they
service men by which they can easily solve the problems of their customers.
 All the balance sheets and books of accounts were kept up to date by the use of IT in the
organization. The chances of having mistakes regarding the credits and debits in the
accounts of the British Homes PLC reduced at a high rate(Tone, A., 2018).

 The employees were provided with the complete work satisfaction by the use of IT. The
use of all the latest software's and technologies in the British Homes Plc helped their
customers to achieve all the success and increasing in the work efficiency of the
employees.
 The time to time innovations were made in the organization in their products and
services. The Information technology helped in making the chances in the existing
products according to the chances made in the fashion and markets. These changes leads
to change the taste and preferences of the customers.
Role of IT
 Sales Function
In sales function the It is useful in making the good relationship with the customers by providing
them all the latest services and technologies delivered at their homes.
 Administration Function
The IT department helps in making the effective communication among the employees of the
organization and with the central administration of the British homes plc.
 HR Function
The role of IT department in the HR department is to provide all the employees with the best
online training and development programmes in the organization. It also helps in making
accurate compensation and incentives for the employees of the organization.
LO 2
P 3 – Analyse the different ways the IT store and process data for knowledge management,
customers relationship management, data management and communication management.
The IT systems in the British Home Plc were the following:
Decision support IT system
It helped a lot in making the decisions in the British homes plc. The problems faced by the
organization was that they were not receiving any kind of funds or capital as a help from the
government. So the organization decided to make their products and services so innovative and
attractive that they will rule the market. To support the decision made in the by the organization,
the IT sector contributed by giving all the latest features and technologies in the organization by
which they were able to make their own profits in the market(Knoke, D., 2018).

Transaction processing System
The transaction processing system was used in the British Home Plc while maintaining
the records of all the imports and exports made in the organization. The IT helped a lot in
maintain the record of each and every unit of product and service sold in the organization. The IT
gives the information about the selling of products and services and all transactions made in the
British home plc. The IT maintained the separate record of sales made in the retailing outlets and
the sales made by online purchase of product and services by the customers.
Management Information System
The IT helps in managing the complete information about the employees working in the
British Homes Plc. The information about the decisions made in the organisation and the reasons
behind taking that decision, the information about the products and services, loans and
borrowings, expenses and incomes generated in British homes plc were maintained by the IT
sector of the organization.
Supply chain management system
The IT played a major in managing the supply chain management of the organization.
The per unit of the products transferred from the manufacturing department of the suppliers ere
kept in record by the IT. The final price of the product were measured by the IT system which
kept the cost of manufacturing, suppliers commissions, cost occurred in the packaging and
transferring the product and services in the outlets by including all the import and export duties
and other taxes implied by the government were measured correctly by using the effective IT
software.
Expert System
The Expert system used by the British Homes Plc were the Computers and the laptops which had
the latest technologies and the which were having highly updated version. These expert systems
kept the record of all the informations and the business strategies which will be used in the
British Homes Plc. This helps a lot in keeping the strategies and informations about the
organization confidential(Picciotto, and et.al., 2016).
The Advantages and Disadvantages of the IT system in British Homes PLC
Advantages
 Helps in making the work more organized and manageable by the employees
working in the British Homes Plc.

 The IT keeps records of all old and new technologies and activities used in the
organization. In case if an employee or the owner of the organization wants to
have the information about the old employees or any business activity made in
past, they can easily get from the IT department.
 The work and task of the organization becomes easy to complete because of the
use of latest technologies and innovations(Doppelt, B., 2017).
Disadvantages
 Many territorial disputes arises in the organization because of the lack of
understanding among the employees regarding the goal and the use of techniques
in the organization.
Customer Relationship Management
This is the another tool which is being used by British Homes PLC to store the various
information and data of customers. IT helps the company to maintain this CRM in which the
customer information are being stored and are used by employees for communicating with the
customers. Not only this, CRM also helps in gaining an insight of the customer preferences and
thus design the marketing strategy to suit their needs. The customer relationship management is
also necessary for the keeping the customers loyal towards the brand and the products and
services produced in the British Homes Plc.
Types of Customer Relationship Management used in the British Homes Plc are as follows:
 Operational CRM
The operational CRM helped in making the strong customer base by interacting with them face
to face. This was done in the British Home Plc while the customers were visiting the retailing
stores or the that time when to come to billing counter to make billing of their items purchased.
This interaction is done by word of mouth strategy by the sellers or employees working on
billing counters with their customers.
 Analytical CRM
In this the employees were having the judging the behavior of their customers and the value of
the products and services in the eyes of their customers. In this the preferences of the customers,
their future needs and the expectations from the organization are measured and then the products
and services are made so that they fulfill all the wants and needs of the customers.
 Collaborative CRM

The collaborating CRM is used by the collaborate easily with the customers, suppliers, producers
and marketing managers of the British Homes Plc
Data management
The role of cloud computing is imperative in context to data management. Cloud
computing is basically the information tool through which British Home Plc is able to store the
confidential data of their employees. This tool helps the organization in securely manage the data
of employees as well as store the useful data for backup and recovery. As company contains
wide variety of information regarding employees, resources, customers thus this cloud
computing helps in storing the data as backup in case of any problem which may occur in future.
Communication management
IT have a profound effect on the communication system of organization and thus
facilitate effective communication. For example through the use of intranet and e-mail,
employees are able to communicate with each other and thus this eventually increases their
productivity.
Knowledge management
Information technology plays an essential role in knowledge management in
organization. For example the various computer technologies like e-mails, multimedia
conferences, discussion list enables the employees to interact with each other and share
knowledge and skills with each other.
LO 3
P 4 Evaluate how the IT system can be used to support value added changes for improving
business operations, performances and sustainability.
The value added changes for improvement in the business operations, performances and
sustainability can be done as follows:
Business Operations
The IT supported a lot in supporting the value added changes in the business operations.
The amount of raw materials used in making of the product and the cost incurred in it has been
recorded by the use of IT. The IT have those system which can easily count or measure the cost
of production of any product or service. The expenses made in the supply chain or logistics of
the business operations of the British Home Plc were easily measured. The chances of doing the

frauds and misrepresentation in the numbers of amount of expenses and loss has been reduced a
lot.
Performances
The performances of every individual working in the British Home Plc is evaluated by
the use of information technology. The organization was using the technical machines instead of
using manual method of recording the performances of the employees. For Example – The
employees are provided with the punching cards with records their attendance in the retailing
stores. The number of sales made by employees in a month is recorded by their online feedbacks
and the billing done by their personal ID's(Burns, and et.al., 2016.).
Sustainability
The sustainability can be achieved by using the IT techniques in making growth and
development of the organization in the market. The value added for achieving this sustainability
can be done by using they graphics designs and the other creative strategies which will attract
more and more towards the products of British Home Plc.
Different Criteria of IT in its value chain
 Security
The IT provides the best security to the confidential data of the British home plc. The IT sector
of the organization can be trusted fully because of its high security.
 Cost
The use of IT in the British home plc have saved the many costs of production and cost incurred
in the employee benefits. This was done providing many manufacturing technologies for the
production and use of software for the employees development.
 Ease of Use
In this the IT is found to be easy to operate and to fast processing which will help in doing the
business activities more effectively.
LO 4
P 5 – Recommend practical IT solutions for organizational scenarios that covers a range of
common business problems experienced in work place
Issues Faced by Individual Employees

The IT solutions helped in the solving the issue not getting all the important informations in the
British Home Plc. All the employees were provided with their personal email id on which each
and every notice was circulated so that the employees do not complains about these small issues.
Issues and Problems faced by Teams
The teams or group of the employees working in the organization faced the
problem of not getting communicated with the employees of their teams. For this also the E-Mail
helped in making the effective communications among the employees(Lewandowski, M., 2016).
Issues faced by organization as a whole
The problems faced by the organization as whole was the high performances by the
employees of the British Home Plc. The IT helped in providing the fast processing software and
the latest version of the computers.
Cloud Computing
The cloud computing became very necessary in the British home plc because the organization's
maximum work was done in the computer and these computers need high IT security and the fast
internal processing system.
3 D Printing
The 3 D printing was helpful in making the presentations and other things very attractive and
beautiful. This is done by the IT software which helps in visualizing the real image of the goods
and services produced in the organization.
ERP
It is useful in making then planning of the different departments of the organization s more
effective and organized.
5G
The fifth generation technology or 5G will provide more competitive and profitable
business opportunities for the service providers. It will enable quick respond to customer
enquiries through remote access to software. The fast speed of 5G will also allow organisations
to stream video or audio and images with zero latency so that customers can have more detailed
information regarding products. By improving communication and speed integration of 5G in
business will improve capabilities of internet, customer interaction and sharing of business
information.

CONCLUSION
The report can be concluded by mentioning all the uses of IT in different function of the
British Home Plc. The functions of management, marketing and communications where there in
which the It played a major role. The It sector helped a lot by given the latest technologies to
achieve the objectives and goals of the organization. The process of storing of data by the IT
department in regard of knowledge management, customer relation management, data
management and communication management are clearly elaborated. There were many value
added changes made in the British Home Plc for improving the business operations ,
performances and sustainability. Many organizational problems faced by the individual
employees, team and the organization as a whole which were solved by the use of information
technology.

REFERENCES
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