Business Information Technology Systems Report: British Home PLC

This report provides a comprehensive analysis of Business Information Technology Systems (BITS) with a focus on the British Home PLC case study. It begins by evaluating the use and significance of IT systems across various organizational functions such as HR, finance, and marketing, emphasizing their contributions to achieving business objectives. The report then delves into the diverse ways IT systems store and process data for knowledge management, communication, and customer relationship management (CRM), examining data storage methods and their impact. Furthermore, it assesses how IT can support value-added change to improve business operations, performance, and sustainability, offering recommendations for IT system improvements. The report concludes with an overview of IT's practical solutions and their critique, providing a holistic view of IT's role in modern business environments. The report highlights the importance of IT in various departments and functions to improve efficiency, reduce cost and enhance business operations.

Business
Information
Technology Systems
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Evaluate the use and significance of IT systems within different functions of organisation.
................................................................................................................................................3
P2 Evaluate the way IT contributes for achieving the objectives in organisational context. 5
M1 Evaluation the way IT systems applied in different functions of organisation and how
work together in achieving goals............................................................................................6
D1 Critically evaluate the role and purpose of IT systems in Different functions of
organisation. ..........................................................................................................................7
TASK 2............................................................................................................................................7
P3 Analysis of diverse ways in which IT systems stores, process data for knowledge, data,
communication and customer data relationship management................................................7
M2 Critically analyse distinct ways for storage and processing data.....................................8
D2 Illustrate understanding of distinct ways IT system stores as well as process data along
with example to recommendations.........................................................................................9
TASK 3............................................................................................................................................9
P4 Assess how IT can be utilised for supporting value added change for improvisation in
business operations, performance as well as sustainability....................................................9
M3 Critically analyse advantage and disadvantage of specified IT system.........................10
D3furnish recommendations for improvisation of IT systems in supporting value added
change...................................................................................................................................11
TASK 4..........................................................................................................................................11
P5 Recommendations ..........................................................................................................11
M4 Evaluate ways in which IT systems render practical solutions......................................12
D4 Critique recommended practical solutions.....................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13
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INTRODUCTION
Business information system is the set of various kinds of interrelated procedures or
processing by using the infrastructure in a business enterprise in order to generate the desirable
level of information. Business information system proved beneficial for organisation to support
or assist the decision making that people associated within the enterprise in process for
attainment of goals and objectives in proper manner. Respective system gain the data and
resources of IT infrastructure as an inputs from environment. Respective report is based on the
British Home Plc which is an successful medium sized group of companies by handling various
kinds of subsidiaries of various fields such as retail, travel and property with consultancy in order
to gain potential outcomes. Respective report is based on the use or significance of the IT
systems within the different functions of organisation and way the IT systems contribute in
achievement of objectives in proper manner. It also includes different IT systems store or process
the data for various aspects to gain potential outcomes. At last it includes the IT system can be
used to support value added changes to improve business operations in positive manner.
TASK 1
P1 Evaluate the use and significance of IT systems within different functions of organisation.
Information technology (IT) which signifies the advancement in the tools and techniques
for smoothening of the processing as well as coordination of the data and statistics in order to
gain potential outcomes in positive manner (Popovič, Puklavec and Oliveira, 2019). In today’s
competitive world for gaining sustainability information technology plays very crucial role and
all organisations completely rely on respective system to bring out accuracy in their results. In an
organisation there are various departments existed that work in collaborative manner in order to
gain potential outcomes by using information system such as in context of British Home plc that
uses the emails in order to store data and information in order to save cost and time rather than
handing manual information. Here are the various departments and ways by which they use
information technology for gaining potential outcomes that are as follows:
Human resource operations:
HR department is one of the most important functional area within the organisation that
are accountable for caring the personnel within the organisation. With the advent of higher
technology they by using the information technology they can select and retain one of the most
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talented personnel in their organisation. In context of British Home Plc they by using
information system can be able to screen out and select one of the most appropriate kind of
resume or CV for the vacant post in order to retain competitive workforce within organisation in
positive manner. in context of British Home Plc they by using the Information technology in
various fields in order to improve their level of performance that are as follows:
Emailing and online advertisement:
Email and online advertisement is one of the crucial tool in today’s business environment
in order to share the potential knowledge and information to the ultimate consumer base in
positive manner (Owens, Wilson and Abell, 2019). in context of British Home Plc they use mail
that are very much cost effective and improve level of efficiency to gain potential outcomes. The
another effective kind of usage of IT in online advertisement by which organisation can aware
people about organisational products and services in order to enables in their decision making
process in effective manner. so it can be said that IT proved very much effective for a firm in
order to gain competitive advantage.
Financial functions:
Information technology plays very much crucial role in the financial department too for
gaining effectual kind of financing and to evaluate the financial position in the market place. In
context of British Home Plc they evaluate the results while they enter data into their potential
software to gain accurate and potential results out of it. For an example they avail the services of
transaction processing system in order to gain accurate results by eliminating errors at maximum
level so that they can retrieve and intensify information in order to improve their results in
positive manner.
Marketing operations:
Marketing is one of the most important department within the organisation that are
carried out by the firm in order to get aware people about organisational products and services in
effective manner (Müller, Vorraber and Slany, 2019). In context of British Home Plc they by
using internet of things that are one of crucial tool in order to enlarge business opportunities in
market place by attract consumers towards their products and services by amplified results in
positive manner.
E commerce:
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E commerce is one of the most important aspect as most of the people buy or purchase
products and services using online mode (Kappelman and et.al ., 2019). Respective attribute
helps organisations to enlarge business opportunities as they able to reach at large no. of
consumers in positive manner. in context of British Home Plc as they operate subsidiaries so
with the help of information technology they could be able to build loyalty in front of consumers
in positive manner.
So it can be said that information technology plays a very crucial role in the organisation in
order to reach at large no. of consumers in positive manner.
Role and contribution of information technology in the context of organisation:
 The first and foremost role of information technology in the product development by
which they reach at ultimate consumer base in positive manner. with the help of
computer added system organisation can exemplify their consumers needs and wants by
using the appropriate kind of software by bringing improvements in products and services
on regular interval. In context of British Home Plc they utilize one of the best technology
in designing their products to enhance satisfaction level of consumers.
 The anther contribution of Information technology which it occurs too much cost but as
the time passes it not only efficiency but also build loyalty for consumers as products are
self sufficient in itself (Holsapple, Sena and Wagner, 2019). In context of British Home
plc by using transaction processing system enhance the value and viability of their
projects that directly reduces cost.
Administrative functions:
In administration of an organisation IT system helps in various ways or kinds that are it
helps in business operation management that depends on information of a organisation.
Information system offer complete and more recent information that helps to organisation for
smooth functioning. It helps in organisational decision making by delivering information by
using course of action by kinds of alternatives in corresponding tasks.
Accounting functions:
In an organisation information system is a formal process for collection of data and
information and distribution of respective information to the ultimate user. In that regards it
helps to keep information save and secure and track expenses of organisation such as income,
expenses and other crucial financial activities to remain competitive in marketplace.
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P2 Evaluate the way IT contributes for achieving the objectives in organisational context.
Information technology enchanted the growth opportunities not only in terms of the
profitability but also they helps in gaining sustainability in marketplace. In context of British
Home Plc they avail the IT system to gain profit margins to remain competitive in marketplace in
positive manner. here are the some ways by which IT contributes in organisational growth that
are as follows:
Management information system: Respective kind of tool used by an organisation to best
utilize for the development, planning and controlling for taken effective kind of decision
making. In context of British Home PLc they by using respective system accountable for
extraction of data and information with their compilation as per the needs of information in
terms of processing responses, displays or reports. Respective activity helps to organisation
helps to management as well as supervisors for taking effective kind of decision making.
Decision support system: Respective system is one of the most interactive kind of computer
based system which helps to serve or assist the organisation to formulate the decisions
(Gelinas, Sutton Jr and Federowicz, 2019.). It helps to provide knowledge and skills to
middle level managers for taken appropriate kind of knowledge and information as per
market trends. It assist in formulation of crucial decision making by supporting TPS and
OAS.
Knowledge work system: It is one of most important kind of system which is accountable for
the promotion of knowledge and technical skills that merged with the system respective
software helps to organisation in developing analytical skills, communication and graphical
document management tools in order to gain competitive advantage (Clayton and Clopton,
2019). Respective attributes helps to organisation in extraction of crucial knowledge from
raw data and statistics.
In context of British Home Plc they use computer added design system for automation of
creation as well as to revise the design by using various kinds of graphics and computer
software’s which helps in creating specific or rare kind of designs in order to save time and cost
in proper manner.
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M1 Evaluation the way IT systems applied in different functions of organisation and how work
together in achieving goals.
Within British Home Plc, they deal within different a sector which makes it important to
excel in each. Therefore, IT system can be utilised by them to have an affirmative results. For an
instance within HR department of each industry it can be used for screening candidates who
possess desired skills as per their requirements (Aasheim, Li and Williams, 2019). Email is way
for communicating inside the firm and appropriate guidelines can be transmitted to individuals
working on the peculiar project. This will make their work easier as it will save cost in terms of
paper as well as time.
D1 Critically evaluate the role and purpose of IT systems in Different functions of organisation.
Information technology has importance within each unit of British Home Plc if it is being
used in an appropriate manner. Like by use of video conferencing meetings can be carried out in
between different industries of British Home Plc which will lead them to develop strategies as
well as analyse the market positioning of their firm and many more (Ali, 2019). But any person
is involved in carrying out illegal activities such as monitoring of network then it might lead to
make confidential information vulnerable.
TASK 2
P3 Analysis of diverse ways in which IT systems stores, process data for knowledge, data,
communication and customer data relationship management.
Data storage: The depository information in electromagnetic and other forms which can
be used by firms or individuals whenever it is required is defined as data storage. British Home
Plc is delivering their services in retail, travel, property and consultancy each deliver their
services on the basis of data they have in terms of buying behaviour of individuals. This
illustrates that data storage is crucial irrespective of field in which services are being delivered.
For storing information each can have their own servers for storing data (Carvalho and et.al .,
2019).
Data processing: The conversion of raw material within constructive information via
specified process or operations is referred to as data processing. Data is transformed so that
improvised solutions can be attained for existent problems. For this, Different industries of
British Home Plc can make use of external hard drives, online storage (backup can be created)
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and software can be used for processing the information. This will aid them to formulate
effectual decisions.
Knowledge management: By storing as well as processing of information, knowledge can
be attained which will lead to develop decisions accordingly. Like consultancy can make
investment with respect to share market values, retail can furnish services according to buying
behaviour, travel can render packages depending on seasons and property can also make use of
statistics of market to attain the knowledge from different aspects (Clayton and Clopton, 2019).
Knowledge management practices assist in getting appropriate knowledge about specific topic in
order to getting desired outcome easily. These kind of approaches helps in developing
understanding to compete in corporate environment effectively. It may also include knowledge
creation, sharing, storage and so on. In respect of British Home Plc, it is required to grab
appropriate knowledge in respect of different sectors organisation that assist them in providing
strategic direction for growth opportunities.
Customer relationship management: The process associated with incorporation of
practices, strategies and technologies that can be used by organisations for management and
analysis of communication with customers is referred to as customer relationship management.
There are different types of CRM that can be utilised by British Home Plc, they are:
 Operational CRM: It streamlines processes as service, marketing and sales automation.
It can be utilised by distinct industries of British Home Plc for generating leads,
converting contacts, capturing details and render services via customer lifecycle (Gelinas,
Sutton Jr and Federowicz, 2019).
 Analytical CRM: It will assist British Home Plc to identify better ways for serving their
customers. This is liable for analysing customer data to have enhanced insights related
with status of firm. The top management can formulate effectual decisions and
acknowledge effectiveness of sales which have incurred.
 Collaborative CRM: It is also referred to as strategic CRM which will enable British
Home Plc to share information of customers in between different units like marketing,
technical & support and sales team.
Data management: It is easy to store, process and attain knowledge from data but the
most critical aspect is its management and also the security aspects which comprises of
availability, integrity and confidentiality. This will assist different industries of British Home Plc
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to save their information from third party access. For this they can implement several tools and
techniques that provide options to save information of different organisation which is based on
specific industry. Data management practices includes collecting, keeping, managing the data
securely as well as in cost effective manner. By implementing data management practices,
British Home Plc can create ethical practices in their organisation and can develop trust with
their client organisations.
Communication management: Interaction is important while rendering services within
different industries as this will lead to know requirements of their probable customers as well as
formulate policies with other employees or executives of the firm (Holsapple, Sena and Wagner,
2019). For this, social media platforms and video conferencing can be utilised by British Home
Plc. Communication management practices assist in resolving issues and conflicts of others by
identifying appropriate solution of certain problems. Thus for British Home Plc, it is required to
build direct communication with their clients with the help of different communication channels.
Through this, they can identify major requirement of their client organisation in order to
providing them desired solutions easily.
M2 Critically analyse distinct ways for storage and processing data.
There exist different options which can be utilised by British Home Plc for storing data
like dynamic, static, optical, flash, magnetic and cloud storage. Each has different capacity and
can be utilised accordingly. British Home Plc can opt for advance options for storing their data
like cloud which will enable them to store, access and process information from anywhere and at
anytime. It will also aid them to eliminate unnecessary cost associated with storage (like servers),
maintenance and security (Kappelman and et.al., 2019). Along with this, it will aid them to have
capacity as per their requirements which can be expanded or shrinked and payments can be made
accordingly.
D2 Illustrate understanding of distinct ways IT system stores as well as process data along with
example to recommendations.
Information technology provides the modern methods for storing information which makes
it easy to be accessed whenever it is needed. Like British Home Plc, can opt Microsoft Azure or
AWS or from any other cloud vendor. It will enable to formulate decisions whenever it is
required by accessing requirement (Müller, Vorraber and Slany, 2019). Along with this, cloud
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provide them with a platform where applications can be developed and software can be utilised
as they are rendered as a service & accordingly payments can be made.
TASK 3
P4 Assess how IT can be utilised for supporting value added change for improvisation in
business operations, performance as well as sustainability.
In an organisation there are various works and activities carried out simultaneously which
enhance the operations in positive manner so that an organisation can easily lead in their market.
In context of British Home PLc they by using IT system should be able to add the value in their
products and services in order to gain competitive advantages. Respective organisation by using
respective tools of information system should be able to deliver one of their best values at
reasonable price range for gaining profitability in marketplace (Carvalho and et.al ., 2019.). By
using it organisation could be able to accumulate raw data and information to gain potential
outcomes out of it that helps in dissemination of information which includes supply chain,
enterprises, customer and knowledge within the respect to business in positive manner. here are
the various factors which directly contributes in organisational works and activities in order to
enhance value that are as follows:
Helps in business processes: Information technology helps in development of value adder
products and services in order to gain competitive advantages in positive manner. In context of
British home Plc they use various kinds of systems in their processes in order to gain potential
outcomes in terms of accuracy and preciseness (Benckendorff, Xiang and Sheldon, 2019). So it
can be said that for an organisation it is very much essential to maintain one of most valuable
system in which leader remain ensured about the performance of their products and not gain any
kind of deficiencies.
Helps in decision making: IT system helps to an organisation in crucial kind of decision
making by considering various factors such as level of performance that can be only illustrated
by using information out of raw data and information that are utilized by British Home Plc in
order to gain competitive advantages in positive manner.
Analysis and storage of information: In present business world, for an organisation it is
very crucial to use contemporary source of storing knowledge and information in order to reap
out important kind of knowledge and information for effective kind of decision making (Ali,
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2019). In context of British Plc home they yield crucial kind of knowledge and information by
using the software in order to lead physically at appropriate position. But it is not feasible in
each and every aspect so it create urgency in front of organisation by which they can attain
amplified kinds of results and information in order to gain sustainability and potentiality of
marketplace to remain competitive in market place.
So it should be analysed that for an organisation information technology plays a very
crucial role as it helps in provide assistance to them in regards of accuracy and security of
information and knowledge in order to gain sustainability and profitability in the market place
(Aasheim, Li and Williams, 2019.). In context of British home Plc they use no. of information
technology as per their speciality in specific field so that they can provide one of their best
products and services to their ultimate consumer base in positive manner.
M3 Critically analyse advantage and disadvantage of specified IT system.
There are different information technology systems like MIS, DSS, TPS and ESS. Each
renders different features. Decision support system can be utilised for formulation of strategies,
polices, and structure on the basis of information that is being attained from other systems. This
is its major asset but there do exist limitations also that it is entirely dependent on others for
carrying out their operations like MIS (Owens, Wilson and Abell, 2019). Management
information system is utilised for managing the information assets of organisation like what
responsibility has been assigned to whom for specified day, week or month. This will smoothen
the ways in which operations are conducted and will also make it easy for employees to
understand their roles and responsibilities. It is basically used by managers.
D3 furnish recommendations for improvisation of IT systems in supporting value added change.
Different systems must be utilised by British Home Plc to smoothen their operations like
transaction processing system can be utilised by them for maintaining their inventory and
analyse the sales which have been occurred (Paul and Chatterjee, 2019). This will provide them
with a pattern with respect to buying behaviour of their customers which will assist them to have
services accordingly within their stores.
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TASK 4
P5 Recommendations
It is recommended that British Home Plc must update their systems as well as software
which are being used by them on regular basis. There is higher possibility that vulnerabilities
exists when system is outdated. This imply that there systems might get exploited which will
lead to loose of confidential data related their firm, employees or customer may be accessed by
third person. When they will opt for new systems or updated one enhanced features will be
provided that will amplify their operations. The consultancy can opt for accounting consultancy
regulatory system which will enable them to collect, store as well as manage the reports
associated with financial assets. It is suggested that XBRL (eXtensible business reporting) can be
used by them as it will enable them to interact their financial assets with top management and
accordingly operations can be carried out by different departments of organisation.
Apart from this, British Home Plc can make use of cloud computing for storage of data as
this will lead to minimisation within cost related with maintenance and management of
information technology system. British Home Plc is delivering their services in multiple
industries which implies that they require lots of infrastructure in terms of server for storing
information. Along with this, the maintenance cost associated with also be very high as well as
security risks will also increased. Thus it is recommended that, cloud computing is the best
option which can be used by them as will minimise time delays in services, energy consumption,
security challenges and cost (Aasheim, Li and Williams, 2019). Furthermore, they will have the
option for increasing their storage capacity or decline it according to their needs. This will also
enable them to access their resources and use in-build capabilities which are provided by cloud
vendors.
Most common IT system solution for organisational scenario are given below:
 Artificial intelligence: In the era of advance technology, artificial intelligence has been
making a great impact over different industries. In order to enhance power of technology,
AI provide its own contribution to made possibility to manage huge data by advance
computing power. Thus it is also determining that huge explosion of data is what has
made AI technology to advance.
 IoT: Internet of things is a most effective process that used by manufacturer and other in
their supply chain process ton dramatically increase security services for all their
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