Tesco: Business Information Technology Systems Analysis Report

This report provides a detailed analysis of the IT systems utilized by Tesco, a leading retail organization. It begins with an overview of Tesco, followed by an examination of how IT systems are applied across different organizational functions, including communication, data management, marketing, process improvement, and enterprise resource planning. The report then discusses the contribution of IT systems to achieving Tesco's business objectives, such as product development, stakeholder integration, and cost savings. Furthermore, it identifies various IT systems used for data storage and processing in the context of knowledge management, customer relationship management, data management, and communication management. The report concludes by highlighting how IT systems support value-added change for improving business operations, performance, and sustainability, offering practical IT system solutions relevant to Tesco. The report utilizes academic sources to support its findings, providing a comprehensive understanding of IT systems within a major retail context.

Business Information
Technology Systems

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Overview of Tesco...........................................................................................................................3
P1 Analysis related to use of it system within different function of organisations................3
P2 Discussion about different it systems and their contribution in achievement of
organisational objectives........................................................................................................5
P3 Identification of different wheels which can be used as a it systems stores and process data
in context of knowledge management customer relationship management data management
and communication management...........................................................................................7
IT systems can be used to support value-added change for improving business operations,
performance and sustainability...............................................................................................9
Practical IT system solution in relation to Tesco...................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11
books and journal.................................................................................................................11

INTRODUCTION
Information Technology Systems can be defining a set of different system which is used
by organisation and business. It include various kind instruments which are directly related to
software hardware to database techniques and other items which are related to functioning of the
organisation and helpful for managing effective communication and coordination between
different department. this is also helpful in managing the organisation class as well as improving
the quality of work for gaining maximum advantage. In this current report, Tesco is main focus
organization (Beynon-Davies, 2020). It is dealing within retail industry of UK, where it selling
different products related to food, clothing and many more. Tesco also use IT system in
organisation which enable manager to manage difference work within organisation and place
right employee on right job. This beginning of this report is consist of Uses of information
technology system in different departments of organisation.. In middle, there is discussion on IT
systems contribute to the achievement of objectives within Tesco. In the end of this report, there
is discussion various kinds of information systems which will helpful in process start and
knowledge management within the organisation for managing the customer relationship
communication management and data management in context of Tesco.
MAIN BODY
Overview of Tesco
Tesco is a leading organisation which is dealing with huge product range in retain
industry. Company has its headquarters in London, UK. Tesco is performing its function from
long period of time and also using IT system in organisation to grab different opportunity and
facilitate long run with smoothness in different function of organization.
Tesco is using manual function for check out system which become a time taking process
for customer and organisation. This can be replaced with self check out system as it will a
automatic system which will help organisation in saving sorceresses as well as establishing better
and quality service to customer so that relationship between customer and organization can be
improved(Avila and Garcés, 2017).
P1 Analysis related to use of it system within different function of organisations.
Information system is integral part of every organisation this is because it help
organisation in achieving the quality and effective communication in organisation, so that firm

can achieve its objective by combining the effort of each and every employee in organisation. In
context of Tesco it is also using IT in different function of organisation. Some of these are
mentioned below:
The Function of Communication: Communication important part of every business
function and help in transformation of information from one department to other. IT system in
organisation play important role in making communication stronger where firm can manage its
success as well easily manage communication in different department. In context of Tesco,
information system is important for manager as it include all the communication channels which
are must for managing smooth functioning. It includes E-mails, Video Conferencing and use of
social media account to manage communication in organization and gain advantage of fast and
smooth communication (Brandon, 2016).
The Function of Data Management: Data management is that function of organisation
which will lead to success of organisation if the data within that organisation is successful
management and can be used at the time of need. In context of Tesco, company use to higher
large number of employee and it require proper storage and management of data for keeping the
data safe and useful for future. Here. IT system of organisation help firm in management of this
data by use of its different functions. It system of organization mage the data in three stages
which are classified as store data, manage data and access data. This help organisation in
management of data base so that it can use it future by proper manageable and effective use.
The Function of Marketing: Marketing can be define as that function within
organisation which is related to attracting the customer towards product of organisation by the
use of advertised and promotional tools and establishing relationship so that customer can be
retained for longer period of time. Tesco use marketing for promotion of its products in market
where it is going to trade. Here, information system help organisation in managing its marketing
function with the help of content creation, online advertising, e commerce and marketing
research. This is because business is trending toward online sale of products which means that it
is important for organisation that it has to use It system which enable it to sale the product online
by effective use of resource. Proper IT system, helped Tesco in managing its function online
(Luftman, Lyytinen and Zvi, 2017).
The Function of Process Improvement: Information system has one more use in
organization and this is related to function of improvement. This is because it is important to

improve in the processes and efficiency of firm in order to save the company money. In
reference to Tesco, company is using Integration of different software and conferencing with the
video can save the organisations expenses on wasteful activities and will help firm in achieving
its objectives of working together within the organisation in a specific time. This directly
impacting on the performance of individual in organisation and will lead to success full use of
human resources. This is also helpful in human resources department where it can become more
cost-effective as information and technology department within the organisation will provide a
proper session of training and development to individuals through online at other communication
means so that they can increase their efficiency to perform. This will save time and money both
as well as increase the role of organisation towards its employee management.
The Function of Enterprise Resource Planning: Resource planing is important
function for each and every organisation in market as it will help firm in managing limited
resource. Information system within organisation helps in management of different resource
directly where it manage all function in a particular way so that organisation can manage its
function and plan according to software available in market. In context to Tesco, nit is a global
organisation so it require huge amount of resource for performing functions and this require a
proper IT system. To fulfil this function organisation is using various kinds of function which
will help firm in management of resource and suing them appropriately (Tworek, Tworek and
Rauscher, 2019).
So there the function which bare performed by the manager and IT system in Tesco. All
these are important for organisation to establish. For achieving the maximum productivity and
establishing a new IT system related to self check out system.
P2 Discussion about different it systems and their contribution in achievement of organisational
objectives
There are various functions which are performed by It system in organisation and are important
for organisation to achieve business objectives. This can be seen in functioning of Tesco where
information system help organization in management of different work as well as bringing
improvement in check out system by use of new technology in organisation. some other
functioning of IT system is mentioned below:
Helps in product development: Information system directly help organisation in
managing a successful process related to product development and management of different

function within organisation. This is because it help in market research and manage time take in
it. This will directly impact on decision making process in product design and make it faster for
organisation to use this in functi on in product development. This will benefited to Tesco at the
time of new product development and using it marketing strategy in timely manner (Mithas and
Rust, 2016).
Helps in integration of different stakeholders: Information system also help
organisation in integrating different stakeholders of firm by management of information related
to there interest. In context of Tesco, Enterprise resource planning (ERP) systems allow
managers of organisation to review sales, costs and other operating metrics on one integrated
software platform, usually in real time. enterprises resource planning is that system which help
the manager of the organisation to clearly identify different factors related to sales cost and other
operation activity within the organisation so that it can link these to this software platform in a
real-time where the different out-dated system can be replaced and a new updated system can be
introduced to finance human resources and other areas of the organisation for increasing
satisfaction of organisation as well as cost effectiveness. (Avgerou and Walsham, 2017). This
increase the chances of success to firm and will lead to achievement of its objectives. This will
build trust of investor on organisation.
Cost saving: Use of information system in organisation always help in bringing cost
saving methods to organisation . This is because it use automatic methods which doest require
use of manual instruction and interference and this will leads to limited errors in use of resource.
Ultimately this will leads to minimum wastage of responsor which become reason for cost saving
within organisation.
Help in garbing competitive advantage: Tesco is leading organisation in current market
but it have to use IT system effectively so that it can remain its position in market. This can be
done with the help of new and developing methods in Information system where Tesco is
trading. Organisation is going to use new system related to check out as well as it is also going
to launch in recording system for human resource of organisation which will help organisation in
managing its HR in efficient way. This will increase profitability and productivity within
organisation so that it can achieve competitive advantage (Nofal and Yusof, 2016).

P3 Identification of different wheels which can be used as a it systems stores and process data in
context of knowledge management customer relationship management data management
and communication management
IT systems includes various function in form of software and process which will help
organisation in using different opportunities and making it possible for organisation to achieve
its targets on timely manner. Some of there function of IT system store and process data are
mentioned below:
Knowledge management: Knowledge is important part of firm and it is developed by
individual in organisation through regular practice and learning on their respective jobs.
Knowledge is valuable part of organisation so management of knowledge is also important to
firm and this bring the concept of knowledge management in organization. Knowledge
management directly help the organisation in increasing the efficiency of employee where they
can work effectively by taking effective decisions. (Biswas and Muthukkumarasamy, 2016).
IT systems store and process data for knowledge management
IT system is important form management of data related to function and knowledge
management in organization . This helps in process and storage of data by a three step process.
The first step includes utilization of information technology and system to improve business
efficiency. This will directly promote way of management in organisation and will reduce the
chances of failure in organisation.
Second step in organisation is related to way of utilization of organizational method to
improve business efficiency, this is associated with management of information system, where
organisation can achieve its best efficiency and management knowledge of different individual in
appropriate manner.
Third stage is linked to creating a healthy workplace to facilitate improvement of
business efficiency so that each and every individual can be management to maximise the quality
of knowledge in organisation.
Types of Knowledge Management Systems
Expert Systems: These are knowledge management systems which are developed to
facilitate a Subject Matter Expert. Where organisation can manage experts in each and every
field.

Groupware: In relation to Tesco, This will help the organised in managing the workforce
diversity within the workplace where expansion of employees two different markets will help
company in achieving in managing a proper activity.
Database Management System: Knowledge management systems which support active
storage and retrieval of data are known as a database management system. This is helpful to the
organisation in management of data related to knowledge of each and every individual.
Customer relationship management
It can be define as that type of management which is directly related to management of
customer relations where customer can satisfy there needs and requirement by the product and
services offered by the organisation and remain for longer period of time with organisation by
establishing a sound relationship with organization. IT system play important role in customer
relationship management as it helps in establishing effective relations between customer and
organisation. In context of Tesco, the new system play important roles in CRM, which are
discussed below:
 Help in saving time of individual so that they can enjoy fast services and can manage
there time for other essential work.
 This will also improve quality services of organisation so that firm can achieve effective
relation with its customer because self check out system will enable more productivity
and fast services to customer.
Data management
Database management systems: It is effective system to use for data management
because it includes management of data in form of tools and tables which is easy to use ans
classify when its require. This will also provide and inform data in simple manner so that each
and every information can be used. This also based on SQL programming language and a rigid
data model suited to structured transaction data (Dornberger, 2018). This also includes
atomicity, consistency, isolation and durability which is support system in this function for
effective data management.
Communication management
It can be define as ensuring effective flow of information in organisation and manage it
according to flow of work within organisation so that effectiveness can be achieved by
eliminating the chances of conflict in organisation.

IT systems can be used to support value-added change for improving business operations,
performance and sustainability
Information system has its direct impact on performance and sustainability in
organisation as it helps in management of various functions which are directly related to
performance and sustainability.
Performance: IT system helps in increasing the performance of business organisation as
well as individuals within organisation as it manage functions of each individual and help them
to solve task according to there skills and ability. As in case of Tesco, all IT system are made to
solve problem of each and every task and manage functioning. This will bring specialization in
performance of individual and ultimately leads to better performance.
Sustainability: IT system also helpful in bringing sustainably in organisational working
this is because by the use of IT system firm can achieve its objectives related to sustainability
because this system will help organization in saving money which can be used on sustainability
projects.
Practical IT system solution in relation to Tesco
Tesco is British multinational retail organisation which requires a different kind of
information technology systems and solutions for working within the farm in achieving its goals
and objectives related to bringing sustainability and increasing productivity levels within the
organisation.
In relation to Tesco is going to use real time processing system which is directly help the
organisation managing the event in a particular time range. for this organisation use DPS which
help the organisation in recording the day-to-day transaction made by the supplier and customers
so that involvement of middle party can be easily identified by the help of barcodes and other
systems. Include different key features which are rapid response, reliability, flexibility and
control processing.

CONCLUSION
It can be concluded from the above mentioned report that is is important for organisation
to use adequate IT system. This is because it play variation roles for different function of
organisation and will play different roles for various important function in firm. This is important
for firm to use this for increasing productivity and managing success in competitive market.
There are various of information system in knowledge management and CRM which will help in
increasing the chances of motivation as well as effective communicate to employees which will
leads to minimum wastage of resources and help in cost saving.

REFERENCES
books and journal
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perspective of developing countries: Studies from the perspective of developing
countries. Routledge.
Avila, O. and Garcés, K., 2017. Change management support to preserve Business–Information
technology alignment.Journal of Computer Information Systems,57(3), pp.218-228.
Beynon-Davies, P., 2020.Business information systems. Red Globe Press.
Biswas, K. and Muthukkumarasamy, V., 2016, December. Securing smart cities using
blockchain technology. In 2016 IEEE 18th international conference on high
performance computing and communications; IEEE 14th international conference on
smart city; IEEE 2nd international conference on data science and systems
(HPCC/SmartCity/DSS) (pp. 1392-1393). IEEE.
Brandon, D., 2016. The blockchain: The future of business information systems.International
Journal of the Academic Business World,10(2), pp.33-40.
Dornberger, R. ed., 2018. Business information systems and technology 4.0: new trends in the
age of digital change (Vol. 141). Springer.
Luftman, J., Lyytinen, K. and Zvi, T.B., 2017. Enhancing the measurement of information
technology (IT) business alignment and its influence on company performance. Journal
of Information Technology,32(1), pp.26-46.
Mithas, S. and Rust, R.T., 2016. How information technology strategy and investments influence
firm performance: Conjecture and empirical evidence.Mis Quarterly,40(1), pp.223-245.
Nofal, M.I.M. and Yusof, Z.M., 2016. Conceptual model of enterprise resource planning and
business intelligence systems usage. International Journal of Business Information
Systems, 21(2), pp.178-194.
Tworek, K., Tworek and Rauscher, 2019.Aligning IT and Business. Springer International
Publishing.