MGMT 101: Business Letter Writing Assignment - Semester 1, University

This document presents a comprehensive collection of business letter examples, tailored for a Management (MGMT) course assignment. The assignment requires the creation of five distinct types of letters: an adjustment claim letter addressing a delivery issue, a sales letter promoting a cleaning service, a collection letter as a first payment reminder, a bad news letter informing an employee of termination due to company losses, and a good news letter announcing sales success and employee bonuses. Each letter adheres to the specified format, including proper headings, salutations, body paragraphs, and closings. The document also includes a reference list. The letters demonstrate practical application of business communication principles, emphasizing clarity, professionalism, and appropriate tone for each scenario. The provided examples help students understand how to structure and write effective business letters for various business contexts.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

1MANAGEMENT
1. ADJUSTMENT CLAIM LETTER
Name
Job Title
Address
Contact Number-
Date-
Name of Recipient
Job Title of Recipient
Company Name of Recipient
Address of Recipient
Subject- Adjustment Claim letter for order ID- ……
Respected Sir,
I am writing this letter to you for the shipment number 2344 which have been ordered by us on
(date). However, I want to draw your attention on certain matters which are as follows:
Firstly, kindly note that the shipment was supposed to be delivered on (date), however, the
delivery was done on another date. Due to the delay in delivery, it caused high level of disruption
in the workflow and it caused inconvenience to the different customers. Moreover, from your
end, the team did not bother to inform me regarding delay, not even quick email or phone call.
Moreover, the quality of the products which have been delivered was less as we ordered for 2000
product items and in such case, we received only 1700, which is 300 less. It is the other
inconvenience faced by my company as we were unable to accommodate for the improper
supply from your end.
I hope that I am right and this kind of conduct of business is not acceptable in nature under any
kind of circumstances as your entire team is responsible for the respective instance. We expected
a much professional service from your company; however, we are highly disappointed and
frustrated.
In the light of what I said, we again request you to send the different products which have been
missing from the lot within the specified time frame. In addition, our organization is needed to
reimburse (name of our organization) with certain amount (amount) as it is listed in the terms
and conditions which was signed by both of us. I regret that the matters reached to such limit,
however, please understand that as a company with such a good brand image, cannot
compromise satisfaction provided to customers.
Regards

2MANAGEMENT
2. SALES LETTER
Name
Address
Date-
Subject- …………………………..
Respected Mr. ABC
For as little as $100, the entire apartment will be cleaned and sparkled without any kind of nasty
odors of the chemicals. We, as a company try to take care of the environment with the proper
usage of the green and sustainable cleaning methods which will be suitable for ensuring that you
as well as your family are not being exposed to any kind of harmful chemical elements.
Moreover, the entire apartment will be cleaned without any kind of allergy-causing cleaning
products. The reasons you need to select us and our company are defined as follows:
 The different products of cleaning used are non-toxic and which are safe for pets and
children
 The staffs which are hired by us are fully trained and insured
 Staffs are having the full knowledge on how to make the surfaces clean and hygienic
 Moreover, there are different discounts being provided to the different people above 65
years of age
Kindly note that the satisfaction is the key element!!!
Moreover, we are always trying to guarantee the most effective services to the different
customers and make them loyal. The different reviews from customers such as: “The
organizations are capable of providing top-notch services of cleaning to their customers”.
In case of any query, you can reach us to: 180-200-1454 or email us at: [e-mail] for the
free demonstration of our services. Get your house cleaned and do your part in cleaning the
environment.
Sincerely,
Name: …….
XYZ Company
Note: We are providing more than 15% discount for the first time users of the service until the
end of the year

3MANAGEMENT
3. COLLECTION LETTER
Name of Client- Mr. ABC
Address-
Date-
Subject- Polite First Reminder for the Payment Dues for the Customers
Dear Mr. ABC
This is to bring to your kind notice that you have been our most valuable customer in the past
few years and you have always been highly conscientious regarding the payment of the bills
within the due date which is mainly 30 days. Kindly note that the letter is just a reminder that the
payment of $100 for the respective invoice 0000 has been not received. We have been calling
you from last few days in order to receive the payment from your end, however, there is no such
reply from your end which has made us think whether you have forgot to make the payment. If
you have forgot to make the payment, please make the payment today. If already done with the
payment, kindly ignore the message. It is the polite reminder from our end for you as we do not
want you to make any kind of extra payment in this regard, therefore, we are giving you proper
reminder.
Moreover, as always, if you have any queries or questions, you can feel free to contact us at our
email address- (……) or call us at (……). We are always ready to help you in any kind of
circumstances as you are our valuable customer and we value your presence which makes our
company highly efficient in nature.
Sincerely,
Your Name
Company Name

4MANAGEMENT
4. BAD NEWS LETTER
Your Name
Human Resource Department
Name of Company-
Date- ….
Name of Employee- Mr. XYZ
Dear Mr. XYZ
The letter is to thank you for the good and hard work which has been done by you for our
company in the last few years. The entire company is grateful towards you for providing us with
the efficient services and it is commendable. However, the letter is to let you know we have to let
you go and the reason is not related to you or the performance related. However, as our company
is not going in the right path and there has been huge losses incurred by our company. In such
regard, we have to cut down our costs in various aspects which will be beneficial for the
company to regain the previous position.
As an employer, we are really feeling bad and sorry for the drastic decision which has been taken
by us. However, please note that we are trying to provide you with voluntary retirement services
such as offering you with three months’ salary along with other few benefits that will be helping
you to a certain extent. We sincerely regret the inconvenience caused to you. However, please
note that in future, if we have any vacancies, we will be surely contacting you and help you in
assisting us with the service in our company.
Regards

5MANAGEMENT
5. GOOD NEWS LETTER
Dear All Employees,
Name of the company
Date-
We are happy to inform you that in last December, the sales of our company have reached more
than two million USD, which is more than 30% more than the forecasted figure. It helps in
marking the huge level of improvement from past year and it is considered to be the sign that
there is significant level of growth and the business is progressing in the right direction. All the
different employees are working hard towards the achievement of the goals in a successful
manner. The entire higher and upper level management of the company is thankful to the
different employees from all departments who have been successful in putting their hard work in
achieving the different goals and maintaining their standards in meeting the effective goals in a
successful manner.
Moreover, we would be congratulate all the different employees as we think that without your
support, our company could not have been successful in achieving the respective mark and figure
in one year. We are sure and we have strong kind of belief that all the employees will be showing
such effort and support in the future months and years as well which will be beneficial for the
company in crossing the benchmark.
In recognition of the remarkable kind of achievement, the entire management has decided to
award all the different employees with $450 bonus. Keep up the good work people!
Regards

6MANAGEMENT
References and Bibliography
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7MANAGEMENT
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