Business Activities Management: Report on ABC Company Operations

This report analyzes the management of business activities at ABC Company, a recruitment enterprise facing issues like poor management. It explores the interrelationship between different business functions and departments, including functional, divisional, and matrix structures. The report details methodologies for mapping processes using techniques like 5W1H and GUT Matrix, and it emphasizes the importance of quality gateways in ensuring product development. It outlines a plan to promote goals and objectives, incorporating SMART objectives and appropriate systems for achieving them. Furthermore, the report addresses the design of systems to manage and monitor quality standards, foster a quality culture, and provides recommendations for improvements. It also includes a plan for risk assessment and adherence to health and safety regulations, concluding with a comprehensive overview of the company's operations and recommendations for enhanced performance.

MANAGING BUSINESS
ACTIVITIES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Interrelationship between different process and functions of the company..........................1
1.2 Methodology which used to map processes for ABC company goals and objectives..........3
1.3 Output of the process and elements that required to build quality gateway.........................5
LO 2.................................................................................................................................................6
2.1 Plan to promote goals and objectives with own responsibilities...........................................6
2.2 SMART objectives................................................................................................................6
2.3 Appropriate system to accomplish objectives.......................................................................8
2.4 Activities to meet with operational plan with monitoring and control.................................9
TASK 2..........................................................................................................................................10
LO 3...............................................................................................................................................10
3.1 Design system to manage and monitor quality standards...................................................10
3.2 Quality culture to ensure continuous monitoring, evaluation and development.................11
3.3 Recommendations improvements.......................................................................................11
3.4 Implication of proposed changes........................................................................................12
LO 4...............................................................................................................................................12
4.1 Plan to carry risk assessment...............................................................................................12
4.2 Health and safety regulations..............................................................................................13
4.3 Plan to carry systematic review...........................................................................................14
4.4 Plan to carry practical application of health and safety policies and procedures................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

Illustration Index
Illustration 1: Functions of the business..........................................................................................3
Illustration 2: Process map...............................................................................................................5
Illustration 3: SMART objectives....................................................................................................8

INTRODUCTION
In order to manage activities, every enterprise can grow their outcomes and results in
successful manner. Therefore, goals and objectives need to be achieve in systematic way at
workplace. Management plays very important role in this aspect to set their targets according to
the availability of resources (Chauhan, 2017). In this way, performances can be assess through
gathering effective information about the market demand. In order to focus on the present report,
ABC Company has been selected that is recruitment enterprise. Nowadays, the enterprise facing
many issues which reduce its effective functioning as well. For example, poor management,
inadequate leadership and management, etc. Board and management plays very important role
because operations failed which reflect negatively to the organisation.
For gaining insight knowledge of the company, present report covers organisational
structure and culture in ABC with demonstrate relationship between processes. Furthermore, it
includes SMART objectives that can be relate with resources and people to develop effective
functioning. Moreover, system also design to monitor the quality standards in the enterprise. In
addition to this, report carry plan to determine practical implication of the health and safety
policies and procedures in business environment.
TASK 1
LO 1
1.1 Interrelationship between different process and functions of the company
In the organisation every function and department interrelated with each other. This is
because, they all are responsible to make effective functions and operations in systematic aspect.
At workplace of ABC, different functions carried in crucial aspect such as production, sales,
marketing, research, etc. In this context, relationship assessed in the following aspect:
Functional structure: In this structure, different functions of the enterprise performed in
distinctive departments (Bromiley, McShane and Rustambekov, 2015). Therefore, managers
report on the basis of performances of the people. When ABC company adopting functional
structure, there are several advantages has been take place with clear lines of authority and allow
each person to concentrate on mission.
Divisional structure: Divisional structure spread their operations across the branches.
When the company demonstrates their functions in different product line, division of each
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developed with marketing, sales, accounting, R&D, etc. (Laudon and Laudon, 2016). Main
advantages of this is that workers carried several functions that are necessary in ABC Company.
Matrix structure: With the help of Matrix structure, business has the maximum
flexibility for the more hierarchical organisation. In this structure, each person work in the
function based department. For example, marketing or finance to assigned projects to different
managers teamed. This structure adapts functions to change needs of the business unit (Johnston
and Marshall, 2016).
Organisational charts: Due to trouble visualizing, proposed structure can be cater for
the organisational chart to see it clearly. In this way, management functions can be developed
easily. Therefore, management efficiency could be improved in ABC Company. This chart
shows lines of authority and control that runs between different departments and level of
management. Well designed chart make it effective to divides up the operating functions
(Bateman and Snell, 2013).
These structure determines several elements in relationship for accomplish effective
results. They are as follows:
Business responsibilities and reputation: This function help to protect the company
reputation. It will assist to increase management efficiency in systematic way. As results,
organisational structure determines responsibilities towards the functions and operations of
business (Lin, 2013).
Human resource management: All operations of ABC intended with internal policies
and it also determines to make responsible characteristics of the enterprise for their workers. In
addition to this, functions of human resources are responsible to regulate the policies, training
and management of the performances.
Technology management: In the global technology, management determines functions
at ABC Company. Therefore, they have to assess the direction towards accomplishment of goals
and objectives. It could be set with management disciplines that aids in technological
fundamental (Doppelt, 2017).
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1.2 Methodology which used to map processes for ABC company goals and objectives
In order to develop map process in ABC Company, following methods can be
implemented to accomplish goals and objectives:
 The 5W1H technique: It is one of the commonly technique that used for analysis the
process with different elements such as what, where, who, when, why and how. This
technique generally answer the question that are started with these words. For example,
what are input exist on process, who are suppliers, where is the process execute, etc.
(Myers, 2013).
 GUT Matrix technique: This is very practical and intuitive technique. This is used to set
the priorities where problems are encountered and treated effectively. It is stand for
gravity, urgency and trend. Gravity determines degree of damage. Urgency refers
happening which require to done immediately in ABC Company. Trend assists to identify
worst that happen due to postponing the solutions.
In order to deal with effective management and leadership, following map process has
been used to determine workflow (Martensen and Mouritsen, 2014). It makes clear
understanding of the process in the chosen organisation:
Determines boundaries: In this step, ABC Company need to identify where process
start and end. In addition to this, it also includes process elements which need to be accomplish
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Illustration 1: Functions of the
business
Source: (BMG Business consulting,
2017)

in systematic way. Therefore, targets accomplish with sufficient information to understand the
issue.
List of the steps: After determines boundaries, the chosen organisation need to includes
lists of the task description. Therefore, flowchart either showing sufficient information to
understand the general process with details in finite action and decision point (Sadgrove, 2016).
Sequence of steps: In order to accomplish the tasks, ABC Company setting sequence of
tasks to move and draw until the later. In this aspect, activities has been done in systematic way
to accomplish the functions.
Appropriate symbol: Appropriate symbol must be design with basic elements.
Therefore, the chosen organisation need to implement ovals, boxes, rectangle, arrows, etc. to
make effective system (Govindan, Kaliyan and Haq, 2014).
System model: System model include drawing of chart with using system model
approach. In this way, input, process, output, control and feedback must be implemented. Hence,
process mapping easily accomplish the targets and goals in systematic way.
Checking of competence: In this aspect, chart information included that are using title
and dates for the easy reference. As results, competences developed that are required in
leadership and management functions.
Finalize flow chart: In order to finalize the flowchart, process is run with several
numbers of people. Therefore, people followed process as the charted. Consensus also redundant
and adding with mission aspects (Boons, Quist and Wagner, 2013).
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1.3 Output of the process and elements that required to build quality gateway
Quality gateway is the point of organisational which covers all requirement for pass.
Main intention of this element is to specify trap incorrect requirement that are easily possible and
preventing incorrect requirement to pass design and implementation. In other words, requirement
are the foundation follow for product development cycle. This mainly design to correct before
given to the designer and developers (Hopkin, 2017). Quality gateway assists to ABC Company
to tests the requirements. It is the single point in which each design develop for authorized pass
requirement analyst and tester. The company also check requirement for competence, relevance,
testability, traceability, etc.
However, the company can implement the process with assessing their outcomes
continuously. This is because, each element require testing to implement decisions for small
group. With requirement analysis, process involves half of the development teams bid culture as
well. Important facet of any business is culture (Holsapple, Lee-Post and Pakath, 2014).
Therefore, it has been visiting in different countries which developed with important part.
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Illustration 2: Process map
Source: (Cross functional process map, 2017)

Culture is integrated part in which new procedures need to be developed. Degree of formality
also brings with many questions so that issues need to be inspection. With the help of automated
tools, human intervention amount could be reduced (Schaltegger and Wagner, 2017).
LO 2
2.1 Plan to promote goals and objectives with own responsibilities
With regard to accomplish goals and objectives in the plan, responsibilities can be
develop in effective aspect. In this way, accountability developed at workplace of ABC through
wastage of time can be diminish (Serra and Kunc, 2015). In this aspect, goals and objectives can
be promote through adopting the following plan:
 Develop objectives of the organisation: In ABC Company, objectives need to be
develop in systematic way. It is the best strategy that help to the enterprise to grow their
profits and revenue in positive aspect. In order to build successful plan, operations must
be compile to reduce their issues such as inadequate leadership and management and
poor management (LeLoarne and Maalaoui, 2015). They have to provide proper training
to team members so that targets and goals will be accomplish. Stability is the main
element which essentially require adopt in business.
 Measurement of the goals and objectives: Due to poor management and inadequate
leadership, ABC Company has responsibilities to design new structure and culture.
Hence, they can easily cooperate with operations and functions in successful aspect. It
aids in management of operations and functions to carry research program effectively
within the organisation (Järvi, 2015).
 Accomplishment of the potential outcomes: In order to accomplish goals and
objectives, it is important for ABC Company to provide each person roles and
responsibilities. As per the qualifications and interest area, long term objectives will be
develops in systematic way. Hence, objectives are describes to match targets and
assumptions for the business (Hussain, Dillon and Chang, 2013).
2.2 SMART objectives
Manager of ABC Company determines their targets to increase productivity through
target customer of foreign market. High level of goals ascertain and correlate effective
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management and leadership (Chauhan, 2017). In this way, SMART objectives can be determine
in the organisation that are as follows:
Specific: In this way, ABC Company has determines their operations to enhance
productivity. Therefore, proper management and leadership need to be implemented. Therefore,
skilled and knowledgable people need to be recruit. As results, goals and targets could be
achieve in systematic way.
Measurable: In order to set the measurable criteria, monitoring requires on the
organisation goals and objectives in significant aspect (Bromiley, McShane and Rustambekov,
2015). Therefore, ABC Company need to measure their performances when they recruit new
skilled and knowledgable people at workplace. However, there are several activities can be
determines such as training , coaching mentoring to employees.
Attainable: When measurable done, the chosen organisation need to evaluate their
performances whether it attainable or not (Laudon and Laudon, 2016).
Relevant: In this aspect, ABC Company need to relate objectives with resources and
tools. Therefore, they have to arrange training program for employee development
Time-frame: Objectives must be cater with setting of activities with time frame. In this
way, targets developed for each activity which attain for accomplish goals and objectives.
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2.3 Appropriate system to accomplish objectives
In order to implement appropriate system, management by objectives can be determined
in which employees and their superior together and solve issue of the business. In respect to
achieve goals of ABC Company, following system can be implemented at workplace:
Define goals of the organisation
In order to make appropriate system, ABC Company need to select their objectives and
priorities of the activities. Therefore, goals of the business achieve with implementation of
several activities and actions (Bateman and Snell, 2013).
Define objectives of employees:
In this step, the enterprise need to identify objectives of each employee those are working
in the business environment. Therefore, they can easily match it with organisational goals to
accomplish effective results.
Reviewing the activities:
After determines the goals and objectives, manager of the chosen organisation has
responsibilities to continuous reviewing goals that can be measure at workplace. With this
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Illustration 3: SMART objectives
Source: (SMART objectives, 2017)

regard, manager feel relax to monitoring continuously to develop effective functioning
(Martensen and Mouritsen, 2014).
Focus on the target and goals through continuous monitoring:
In respect to determines successful operations, continuous focus helps to develop
progress with right elements at ABC Company. This is because, when the organisation focus on
the targets and goals they can easily focus to overcome weaknesses for accomplishment of goals.
Performance evaluation
In order to enhance productivity, above three steps develop effectively that assists to
maintain great intention of the organisation. Therefore, improvement need to be maintained to
accomplish targets in effective aspect (Holsapple, Lee-Post and Pakath, 2014). Therefore, the
chosen business has responsibility to cooperate with each leader and manager of the company.
Feedback:
In this step, as per the performances, ABC need to take feedback from customers and
other people. Therefore, it assists to identify loopholes in the enterprise. Therefore, it issues can
be resolve.
Performance appraisal:
As per the performance of manager and leader, the chosen company can provide
appraisal to employees. It creates systematic outcomes in the positive way.
2.4 Activities to meet with operational plan with monitoring and control
In ABC Company, various issues occurs due to their performances continuously
diminish. Therefore, they have to implement activities that are undertaken for developing
performances of the business (Serra and Kunc, 2015). Hence, objectives has been set according
to the tools and resources to overcome problems. Above activities can be implemented according
to time frame that assists to accomplish positive results:
Activities Resources Time taken
Implementation of effective
management
Higher new skilled workers 2 ½ months
Implementation of adequate
leadership
New experienced leaders 2 months
Long term plans Methods and strategies 3 months
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