Business Activities Management: Report on ABC Company Operations

This report analyzes the management of business activities at ABC Company, a recruitment enterprise facing issues like poor management. It explores the interrelationship between different business functions and departments, including functional, divisional, and matrix structures. The report details methodologies for mapping processes using techniques like 5W1H and GUT Matrix, and it emphasizes the importance of quality gateways in ensuring product development. It outlines a plan to promote goals and objectives, incorporating SMART objectives and appropriate systems for achieving them. Furthermore, the report addresses the design of systems to manage and monitor quality standards, foster a quality culture, and provides recommendations for improvements. It also includes a plan for risk assessment and adherence to health and safety regulations, concluding with a comprehensive overview of the company's operations and recommendations for enhanced performance.

MANAGING BUSINESS
ACTIVITIES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Interrelationship between different process and functions of the company..........................1
1.2 Methodology which used to map processes for ABC company goals and objectives..........3
1.3 Output of the process and elements that required to build quality gateway.........................5
LO 2.................................................................................................................................................6
2.1 Plan to promote goals and objectives with own responsibilities...........................................6
2.2 SMART objectives................................................................................................................6
2.3 Appropriate system to accomplish objectives.......................................................................8
2.4 Activities to meet with operational plan with monitoring and control.................................9
TASK 2..........................................................................................................................................10
LO 3...............................................................................................................................................10
3.1 Design system to manage and monitor quality standards...................................................10
3.2 Quality culture to ensure continuous monitoring, evaluation and development.................11
3.3 Recommendations improvements.......................................................................................11
3.4 Implication of proposed changes........................................................................................12
LO 4...............................................................................................................................................12
4.1 Plan to carry risk assessment...............................................................................................12
4.2 Health and safety regulations..............................................................................................13
4.3 Plan to carry systematic review...........................................................................................14
4.4 Plan to carry practical application of health and safety policies and procedures................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

Illustration Index
Illustration 1: Functions of the business..........................................................................................3
Illustration 2: Process map...............................................................................................................5
Illustration 3: SMART objectives....................................................................................................8

INTRODUCTION
In order to manage activities, every enterprise can grow their outcomes and results in
successful manner. Therefore, goals and objectives need to be achieve in systematic way at
workplace. Management plays very important role in this aspect to set their targets according to
the availability of resources (Chauhan, 2017). In this way, performances can be assess through
gathering effective information about the market demand. In order to focus on the present report,
ABC Company has been selected that is recruitment enterprise. Nowadays, the enterprise facing
many issues which reduce its effective functioning as well. For example, poor management,
inadequate leadership and management, etc. Board and management plays very important role
because operations failed which reflect negatively to the organisation.
For gaining insight knowledge of the company, present report covers organisational
structure and culture in ABC with demonstrate relationship between processes. Furthermore, it
includes SMART objectives that can be relate with resources and people to develop effective
functioning. Moreover, system also design to monitor the quality standards in the enterprise. In
addition to this, report carry plan to determine practical implication of the health and safety
policies and procedures in business environment.
TASK 1
LO 1
1.1 Interrelationship between different process and functions of the company
In the organisation every function and department interrelated with each other. This is
because, they all are responsible to make effective functions and operations in systematic aspect.
At workplace of ABC, different functions carried in crucial aspect such as production, sales,
marketing, research, etc. In this context, relationship assessed in the following aspect:
Functional structure: In this structure, different functions of the enterprise performed in
distinctive departments (Bromiley, McShane and Rustambekov, 2015). Therefore, managers
report on the basis of performances of the people. When ABC company adopting functional
structure, there are several advantages has been take place with clear lines of authority and allow
each person to concentrate on mission.
Divisional structure: Divisional structure spread their operations across the branches.
When the company demonstrates their functions in different product line, division of each
1

developed with marketing, sales, accounting, R&D, etc. (Laudon and Laudon, 2016). Main
advantages of this is that workers carried several functions that are necessary in ABC Company.
Matrix structure: With the help of Matrix structure, business has the maximum
flexibility for the more hierarchical organisation. In this structure, each person work in the
function based department. For example, marketing or finance to assigned projects to different
managers teamed. This structure adapts functions to change needs of the business unit (Johnston
and Marshall, 2016).
Organisational charts: Due to trouble visualizing, proposed structure can be cater for
the organisational chart to see it clearly. In this way, management functions can be developed
easily. Therefore, management efficiency could be improved in ABC Company. This chart
shows lines of authority and control that runs between different departments and level of
management. Well designed chart make it effective to divides up the operating functions
(Bateman and Snell, 2013).
These structure determines several elements in relationship for accomplish effective
results. They are as follows:
Business responsibilities and reputation: This function help to protect the company
reputation. It will assist to increase management efficiency in systematic way. As results,
organisational structure determines responsibilities towards the functions and operations of
business (Lin, 2013).
Human resource management: All operations of ABC intended with internal policies
and it also determines to make responsible characteristics of the enterprise for their workers. In
addition to this, functions of human resources are responsible to regulate the policies, training
and management of the performances.
Technology management: In the global technology, management determines functions
at ABC Company. Therefore, they have to assess the direction towards accomplishment of goals
and objectives. It could be set with management disciplines that aids in technological
fundamental (Doppelt, 2017).
2

1.2 Methodology which used to map processes for ABC company goals and objectives
In order to develop map process in ABC Company, following methods can be
implemented to accomplish goals and objectives:
 The 5W1H technique: It is one of the commonly technique that used for analysis the
process with different elements such as what, where, who, when, why and how. This
technique generally answer the question that are started with these words. For example,
what are input exist on process, who are suppliers, where is the process execute, etc.
(Myers, 2013).
 GUT Matrix technique: This is very practical and intuitive technique. This is used to set
the priorities where problems are encountered and treated effectively. It is stand for
gravity, urgency and trend. Gravity determines degree of damage. Urgency refers
happening which require to done immediately in ABC Company. Trend assists to identify
worst that happen due to postponing the solutions.
In order to deal with effective management and leadership, following map process has
been used to determine workflow (Martensen and Mouritsen, 2014). It makes clear
understanding of the process in the chosen organisation:
Determines boundaries: In this step, ABC Company need to identify where process
start and end. In addition to this, it also includes process elements which need to be accomplish
3
Illustration 1: Functions of the
business
Source: (BMG Business consulting,
2017)

in systematic way. Therefore, targets accomplish with sufficient information to understand the
issue.
List of the steps: After determines boundaries, the chosen organisation need to includes
lists of the task description. Therefore, flowchart either showing sufficient information to
understand the general process with details in finite action and decision point (Sadgrove, 2016).
Sequence of steps: In order to accomplish the tasks, ABC Company setting sequence of
tasks to move and draw until the later. In this aspect, activities has been done in systematic way
to accomplish the functions.
Appropriate symbol: Appropriate symbol must be design with basic elements.
Therefore, the chosen organisation need to implement ovals, boxes, rectangle, arrows, etc. to
make effective system (Govindan, Kaliyan and Haq, 2014).
System model: System model include drawing of chart with using system model
approach. In this way, input, process, output, control and feedback must be implemented. Hence,
process mapping easily accomplish the targets and goals in systematic way.
Checking of competence: In this aspect, chart information included that are using title
and dates for the easy reference. As results, competences developed that are required in
leadership and management functions.
Finalize flow chart: In order to finalize the flowchart, process is run with several
numbers of people. Therefore, people followed process as the charted. Consensus also redundant
and adding with mission aspects (Boons, Quist and Wagner, 2013).
4

1.3 Output of the process and elements that required to build quality gateway
Quality gateway is the point of organisational which covers all requirement for pass.
Main intention of this element is to specify trap incorrect requirement that are easily possible and
preventing incorrect requirement to pass design and implementation. In other words, requirement
are the foundation follow for product development cycle. This mainly design to correct before
given to the designer and developers (Hopkin, 2017). Quality gateway assists to ABC Company
to tests the requirements. It is the single point in which each design develop for authorized pass
requirement analyst and tester. The company also check requirement for competence, relevance,
testability, traceability, etc.
However, the company can implement the process with assessing their outcomes
continuously. This is because, each element require testing to implement decisions for small
group. With requirement analysis, process involves half of the development teams bid culture as
well. Important facet of any business is culture (Holsapple, Lee-Post and Pakath, 2014).
Therefore, it has been visiting in different countries which developed with important part.
5
Illustration 2: Process map
Source: (Cross functional process map, 2017)

Culture is integrated part in which new procedures need to be developed. Degree of formality
also brings with many questions so that issues need to be inspection. With the help of automated
tools, human intervention amount could be reduced (Schaltegger and Wagner, 2017).
LO 2
2.1 Plan to promote goals and objectives with own responsibilities
With regard to accomplish goals and objectives in the plan, responsibilities can be
develop in effective aspect. In this way, accountability developed at workplace of ABC through
wastage of time can be diminish (Serra and Kunc, 2015). In this aspect, goals and objectives can
be promote through adopting the following plan:
 Develop objectives of the organisation: In ABC Company, objectives need to be
develop in systematic way. It is the best strategy that help to the enterprise to grow their
profits and revenue in positive aspect. In order to build successful plan, operations must
be compile to reduce their issues such as inadequate leadership and management and
poor management (LeLoarne and Maalaoui, 2015). They have to provide proper training
to team members so that targets and goals will be accomplish. Stability is the main
element which essentially require adopt in business.
 Measurement of the goals and objectives: Due to poor management and inadequate
leadership, ABC Company has responsibilities to design new structure and culture.
Hence, they can easily cooperate with operations and functions in successful aspect. It
aids in management of operations and functions to carry research program effectively
within the organisation (Järvi, 2015).
 Accomplishment of the potential outcomes: In order to accomplish goals and
objectives, it is important for ABC Company to provide each person roles and
responsibilities. As per the qualifications and interest area, long term objectives will be
develops in systematic way. Hence, objectives are describes to match targets and
assumptions for the business (Hussain, Dillon and Chang, 2013).
2.2 SMART objectives
Manager of ABC Company determines their targets to increase productivity through
target customer of foreign market. High level of goals ascertain and correlate effective
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management and leadership (Chauhan, 2017). In this way, SMART objectives can be determine
in the organisation that are as follows:
Specific: In this way, ABC Company has determines their operations to enhance
productivity. Therefore, proper management and leadership need to be implemented. Therefore,
skilled and knowledgable people need to be recruit. As results, goals and targets could be
achieve in systematic way.
Measurable: In order to set the measurable criteria, monitoring requires on the
organisation goals and objectives in significant aspect (Bromiley, McShane and Rustambekov,
2015). Therefore, ABC Company need to measure their performances when they recruit new
skilled and knowledgable people at workplace. However, there are several activities can be
determines such as training , coaching mentoring to employees.
Attainable: When measurable done, the chosen organisation need to evaluate their
performances whether it attainable or not (Laudon and Laudon, 2016).
Relevant: In this aspect, ABC Company need to relate objectives with resources and
tools. Therefore, they have to arrange training program for employee development
Time-frame: Objectives must be cater with setting of activities with time frame. In this
way, targets developed for each activity which attain for accomplish goals and objectives.
7

2.3 Appropriate system to accomplish objectives
In order to implement appropriate system, management by objectives can be determined
in which employees and their superior together and solve issue of the business. In respect to
achieve goals of ABC Company, following system can be implemented at workplace:
Define goals of the organisation
In order to make appropriate system, ABC Company need to select their objectives and
priorities of the activities. Therefore, goals of the business achieve with implementation of
several activities and actions (Bateman and Snell, 2013).
Define objectives of employees:
In this step, the enterprise need to identify objectives of each employee those are working
in the business environment. Therefore, they can easily match it with organisational goals to
accomplish effective results.
Reviewing the activities:
After determines the goals and objectives, manager of the chosen organisation has
responsibilities to continuous reviewing goals that can be measure at workplace. With this
8
Illustration 3: SMART objectives
Source: (SMART objectives, 2017)

regard, manager feel relax to monitoring continuously to develop effective functioning
(Martensen and Mouritsen, 2014).
Focus on the target and goals through continuous monitoring:
In respect to determines successful operations, continuous focus helps to develop
progress with right elements at ABC Company. This is because, when the organisation focus on
the targets and goals they can easily focus to overcome weaknesses for accomplishment of goals.
Performance evaluation
In order to enhance productivity, above three steps develop effectively that assists to
maintain great intention of the organisation. Therefore, improvement need to be maintained to
accomplish targets in effective aspect (Holsapple, Lee-Post and Pakath, 2014). Therefore, the
chosen business has responsibility to cooperate with each leader and manager of the company.
Feedback:
In this step, as per the performances, ABC need to take feedback from customers and
other people. Therefore, it assists to identify loopholes in the enterprise. Therefore, it issues can
be resolve.
Performance appraisal:
As per the performance of manager and leader, the chosen company can provide
appraisal to employees. It creates systematic outcomes in the positive way.
2.4 Activities to meet with operational plan with monitoring and control
In ABC Company, various issues occurs due to their performances continuously
diminish. Therefore, they have to implement activities that are undertaken for developing
performances of the business (Serra and Kunc, 2015). Hence, objectives has been set according
to the tools and resources to overcome problems. Above activities can be implemented according
to time frame that assists to accomplish positive results:
Activities Resources Time taken
Implementation of effective
management
Higher new skilled workers 2 ½ months
Implementation of adequate
leadership
New experienced leaders 2 months
Long term plans Methods and strategies 3 months
9

Improvements in overall
performances and goals
Reviewing and monitoring on
the strategies in the plan
3 ½ months
TASK 2
LO 3
3.1 Design system to manage and monitor quality standards
In order to design system, quality standards need to be manage and monitor that termed
as the important aspect at workplace of ABC Company. Therefore, organisation position design
to sustain the business within the market. With the lead to quality people, development could be
made to demonstrate appropriate design and performances choice (LeLoarne and Maalaoui,
2015). For monitoring the quality standards, following aspects need to be taken at chosen
business:
 ABC need to focus on their customers needs and requirements.
 Continuous improvements also managed in the process to understand customers needs
and preferences.
 Zero defects accept to balance the quality.
 Design and operating the quality systems as per the structure of ABC.
 Organising the work practices to perform job tasks (Hussain, Dillon and Chang, 2013).
 Commitment with several improvements in the quality.
Quality control method and system in the quality
In this aspect, following actions will be taken in the business:
Actions Purpose
Development of quality characteristics With the help of quality control system, it can
be ensure that products determines according
to customer expectations.
Establishing of quality standards Standards of quality pertain for customer
characteristics
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Quality review programs Quality control realized with implementation
of specific procedures.
Commitment to build quality Employment makes products for accomplish
the quality standards.
3.2 Quality culture to ensure continuous monitoring, evaluation and development
In respect to determines effective quality culture in the management, modifications need
to be applied in ABC Company. Therefore, they are able to keep effective position of the
company to accomplish objectives and goals (Lin, 2013). However, there are different kinds of
way through good working environment can be develops.
Implementation of self-monitoring tools: In the advance technology in every area,
digitalisation has been made. Therefore, the organisation need to implement self-monitoring
tools through employees can assess their own performances. Hence, software management is the
effective system which assists to design ABC Company goals and objectives.
Conducting interview of one by one: In another way, the selected enterprise can
conduct interview program through people towards their effective operations and functions
(Myers, 2013). In this aspect, goals and objectives could be achieve in systematic way in the
particular period that give effective look to the performances of employees.
Empowerment: With the help of freedom, empowerment is the effective element which
shows creativity to motivate the employees. Managers need to check skills that assists to meet
with targets and outcomes in systematic way. Therefore, company need to assess rules and
regulation for accomplish their targets and outcomes (Sadgrove, 2016).
Respectful and learning: Further, adequate leadership and effective management
implied through determines respectful and learning environment. In ABC Company, it assists to
maintain and respect new comers as well.
3.3 Recommendations improvements
In order to create effective functioning, there are several recommendations can be
provide to ABC Company. Therefore, following elements can be implemented at workplace of
the organisation:
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More self-awareness to grow professional capabilities: In this aspect, leaders of the
ABC company should enhance their awareness towards professional capabilities. In this way,
they are more self-aware towards the responsibilities and duty as well (Boons, Quist and
Wagner, 2013).
Effective work done with other people: Managers and leaders both have duty to
complete their work with other team members. It is the creative aspect in which manager and
leader should provide roles and responsibilities among team members according to their
qualifications and interest area as well.
Good deals with conflict: Best manager called when he productively deals with the
conflict. In this aspect, issues can be resolve through getting more parties involvement to
recognise effective results.
Making high quality decisions: In this aspect, leaders and managers both have
responsibilities to pick between the choice. Therefore, the organisation need to try to maintain
their performances with effective leadership (LeLoarne and Maalaoui, 2015).
3.4 Implication of proposed changes
ABC Company demonstrates their functions in wide area of the market for enhancing
improvements in successful manner. Hence, they can implement changes that are explains under
here:
 Well organised analysis system and information: In the organisational analysis system,
the cited firm need to implemented their successful process to review development,
employees, work environment, functions, etc. in the business unit. It can be develops
through identifying internal and external factors in the enterprise (Järvi, 2015).
 Equipping the all types of quality system: Quality tools are relies on the knowledge
within the ABC Company for its staff members. In this way, services can be diligent with
reinforced. It also emphasizes on the human resources in the business for appraising
organisation performances.
LO 4
4.1 Plan to carry risk assessment
Legislation for health and safety can be measures through efforts that are performed by
ABC Company. They have to make procedures for assessing hazards and also diminish
12

accidents. Training also need to implement for workers for preventing accidents, preparing
emergency to protect the equipments. Further, risk assessment very important action that taken
for ABC company. This is also developed with setting of law that are made by the government.
In several situations, measurement can be taken in simple aspect when risk unable to managed
(Hopkin, 2017). For instance, cleaning to floor determines effective quality material for workers.
In the health and safety department, following steps need to be followed by the manager:
Identify hazards: In order to carry the risk assessment plan, in first step, ABC Company
need to identify hazards. They have to assess issues that are taken in the organisation. Therefore,
company can develop their possible solution according to the problem.
Assessment and priorities the risk for employees and other members: After
identifying the hazards, the selected enterprise need to priorities and assess the tasks. In this way,
the company need to identify impact of issue on the people. Therefore, activities need to be
assess for accomplish effective functioning at workplace (Schaltegger and Wagner, 2017).
Determines plan for risk reduction: After assessing and priorities the tasks, reduction
plan must be develop by ABC Company for determine risk assessment. In this way, manager has
responsibilities to implement possible solution for issue of hazards.
Determines effective monitoring: In order to develop effective monitoring, control need
to be applied in systematic way. Therefore, targets and goals can be achieve to implement
process of risk assessment. With this regard, effective leadership and management must be
implied to increasing profitability results.
Review the results: At last step, results must be reviewed continuously to perform
several functions and operations. In this way, results must be review to assess that risk reduced
or not (Holsapple, Lee-Post and Pakath, 2014).
4.2 Health and safety regulations
In order to determines effective work, there are some health and safety regulations need
to be implied in systematic way. It could be visualized to demonstrate safety for the workers and
society as well. As per the Employment Act 1992, employers develop legal responsibilities to
give ensure for effective workplace. In this context, following are different legislation can be
implied that are applicable in specific work situation:
Law of legislation Define the law Applicability of the law
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Health and safety Act As per this law, it can be
determines that ABC
Company need to incorporate
system with appropriate
standards. Therefore, Health
and safety Act 1967 applied at
workplace.
Yes this law applied at
workplace.
First aid Victim With the help of first aid,
immediate attention develop
for serious victim. Hence,
Health and Safety Act 1967
also followed in the present
system (Serra and Kunc,
2015).
Yes
Fire and explosion Within the organisation, there
are several flammable
substance found which range
from heating the fuel,
extracting of the pigments and
reasons of fire. In this way,
Fire From Flammable
Substance Act followed which
developed in Section 5c.
No
4.3 Plan to carry systematic review
In respect to carry systematic review of activities, at workplace of ABC, there are
different kinds of health and safety policies followed in systematic aspect. Following are certain
policies must be followed by the organisation:
 Providing and maintaining healthy working environment for employees: In this step,
the chosen organisation need to develop their environment with healthy systems.
14

Therefore, they are able to work in the environment in systematic aspect (LeLoarne and
Maalaoui, 2015). It also assists to develop effective solution to implement healthy system
in ABC Company.
 Determines ensure for controlling the health and safety risks: Further, the chosen
organisation need to determines controlling the health and safety risk in systematic
aspect. Therefore, it assists to maintain effective functioning for providing healthiness.
 Share all important instructions and information to develop effective training to
workers: In this way, the enterprise need to share important decisions, information and
instruction to all employees for developing effective training among the workers.
Therefore, it will help to implement better solution towards the problems and issues
(Bateman and Snell, 2013).
In the systematic working environment, above policies must be developed in effective
aspect through explains and determines effectiveness at workplace. Following are certain areas
in which improvements need to maintained:
Place and equipments for work: In this aspect, the chosen firm need to maintain their
equipments such as machinery, tools, etc. for employees working. For instance, they can provide
glass to workers those are working in front of computer (Lin, 2013).
Fire and explosion: Further. ABC Company can also provide regular services in the
production department, etc. Therefore, protection can be created for workers in systematic way.
Slip, trip and fall: Further, employees of the selected enterprise need to keep workplace
very clean and dry. Therefore, falling on the floor can be reduces when floor not clean.
4.4 Plan to carry practical application of health and safety policies and procedures
In order to determines practical application in the health and safety policies, Fire and
Explosion need to be determines in the working environment. It could be done through fire
extinguisher that assists to prevent the organisation from many issues and problem (Chauhan,
2017).
With the help of health and safety policies at workplace, equipments and machinery need
to be maintained for the quarterly report. Management of ABC Company have to make contract
with its vendors that provide machines in the business unit.
Further, health and safety law of slip, trip and fall also determines as the practical
application at workplace of the chosen business. It could be done through hiring the services for
15

housekeeping the enterprise and people those are working in the operation department. In
addition to this, medical information need to be provide to employees so that mental and physical
health maintain in systematic aspect (Doppelt, 2017). Further, management of the organisation
also need to give proper tools and equipments so that employees will be perform their roles and
responsibilities in easy aspect. Through following these aspects, ABC Company can easily
provide health and safety in business unit.
CONCLUSION
From the above report, it can be articulated that every enterprise need to demonstrates
their structure to perform several kinds of business activities. In this way, ABC Company has
been selected in the present report that face many issues and problems with effective leadership
and management. In order to solve the issues, the business need to adopt appropriate structure
and process to promote functions at workplace. Furthermore, it summarized about aims and
objectives which need to be meet by the organisation to cater their effective functioning.
Moreover, plan explained to promote the goals and objectives that are undertaken to ascertain
effective results at workplace. In addition to this, risk assessment plan also carried to solve
business issues in systematic aspect.
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