University Business Management Diploma: Assessment Task 1 & 2 Report

This report, a submission for a Diploma of Business Management, addresses various aspects of workplace management and personal development. It begins by exploring the management of work priorities and the effective use of technology for task consolidation, scheduling, and prioritization. The report then delves into maintaining work-life balance, stress management techniques, and the importance of different learning styles within an organization. It also discusses the role of role models, aligning personal and organizational goals, and measuring employee performance through various methods like 360-degree evaluations and time management. Furthermore, the report highlights the significance of departmental collaboration, feedback mechanisms, and professional networking for employee growth. It concludes by examining essential skills for employees, time management strategies, personality traits, and maintaining work standards. The project component focuses on human resource management competencies, including communication and relationship-building skills, and incorporates employee feedback through surveys and activity descriptions aimed at developing leadership abilities, communication, cultural competency, and emotional intelligence.

Running head: DIPLOMA OF BUSINESS MANAGEMENT
Diploma of Business Management
Name of the Student
Name of the University
Author Note

1DIPLOMA OF BUSINESS MANAGEMENT
Assessment Task 1
Answer to Question 1
The management of work priorities and commitments is considered to be a major
factor that can affect the work process of employees. The use of technology is thereby
considered to be a major way of managing the commitments and priorities effectively.
Consolidate – The productivity can be increased by consolidating the tasks and
priorities the time accordingly. The tools which can be used for this purpose are Lotus Notes.
Google Calendar and MS Outlook.
Schedule – The scheduling of tasks is also considered to be helpful for managing the
tasks and allot time accordingly. A date based system needs to be developed in order to
maintain the commitments and priorities.
Prioritise –The sequencing of tasks is also considered to be an important part of the
process of managing different operations within the organization (Clarke, 2018).
Answer to Question 2
Proper maintenance of work life balance is considered to be important for operating
within the modern environment. The time management is an important part of the work life
based balance. The determination of priorities is also important for deciding the activities
which need to be performed by the employees. The development of specific goals is
significant for maintaining the balance between work life and personal life. Work life balance
can thereby be maintained by developing boundaries which are required for performing
different tasks based on personal life and work life (Cordingley et al., 2015).
Answer to Question 3

2DIPLOMA OF BUSINESS MANAGEMENT
The stress levels which are a part of the operations of different organizations need to
be managed effectively by the employees so that they can perform the work processes
effectively. The management of stress levels is also considered to be an important part of the
ways by which the employees can manage their work as well as personal life. The
development of positive relationships is a major strategy that can decrease the levels of stress.
Developing the effective eating and sleeping based habits is also helpful in the proper
reduction of the levels of stress that are faced by the employees (Croft, Currie & Lockett,
2015).
Answer to Question 4
The learning styles which are used by different organizations for the purpose of
providing different types of knowledge to employees. The visual learner mainly implements
learning based techniques which are helpful in understanding and retaining the information
with the help of concepts and words. The aural learners on the other hand are able to
maximise the information with the help of different activities like, hearing, rhythm, music
and sound. Verbal learners are capable of acquiring effective information with the help of
speech, writing and reading. The employees or learners are provided with effective
knowledge with the help of the learning style which is considered to be best for them
(Friedman &Westring, 2015).
Answer to Question 5
The role model within the workplace is considered to be important for the ways by
which the employees are able to operate in the industry. The employees are able to learn a lot
from the ways by which a role model uses his skills to ensure effective levels of work
processes. The organization of which I am a part consists of different types of employees who
are able to provide their best levels of services. I can act as a role model for them by

3DIPLOMA OF BUSINESS MANAGEMENT
managing the work processes in an effective manner with the help of my skills and
knowledge. The planning based process which is implemented by me in the organizational
operations is also considered to be important for the ways by which I can become a role
model (Halton, Scanlon & Powell, 2015).
Answer to Question 6
The personal goals which are set by employees need to be aligned effectively with the
goals that are set by the team or entire organization. The larger goals and vision of the
organization is considered to have an immense effect on personal levels of goals that are set
by the employees. The team members need to set the personal goals in such a manner so that
they are able to facilitate the vision of the entire team. The organizational goals need to be
considered and analysed by the members so that they are able to set their personal objectives
(Jackson, 2015).
Answer to Question 7
Personal performance of the employees need to be measured on a periodic basis in
order to analyse their performance levels and further decide the success factors. The personal
performance levels can be measured with the help of different methods that are described
below.
 Performing a 360 degree based evaluation of different factors that are able to
affect the performance which is shown by the employees. The ways by which
supervisor is able to affect different parts of work process are considered to be
important factors to be analysed.
 Conducting performance measurement based activities which are based on
different parameters and are able to affect the productivity of employees.

4DIPLOMA OF BUSINESS MANAGEMENT
 The quality of work also needs to be ensured in order to maintain different
facets of the work and different individual achievements. Comprehensive
assessments of the employees can be conducted with the aim to provide
potential solutions to them.
 Time management is considered to be a major activity that is conducted by the
supervisors or the employees in order to maintain the performance levels in an
effective manner(Jackson, 2016).
Answer to Question 8
An organization is based on the effective operations of different departments and their
collaboration as well. An employee thereby needs to fulfil the responsibilities of others and
have some knowledge regarding various departments as well. This will be able to play a key
role in the ways by which the employee can maintain his or her position within the
organization. The standards based on personal performance also needs to be maintained by an
employee with the aim to ensure that the limited knowledge levels can be used for the benefit
of the team. The employees thereby need to play a major role in different organizational
departments and need to have knowledge based on different areas as well (Litano& Major,
2016).
Answer to Question 9
The feedback which is provided by the employees, colleagues, managers and clients
have a major impact on the opportunities based on development and formation of personal
goals as well. The personal goals of the employees can be set with the help of proper levels of
feedback that is offered by the employees and clients. The feedback is able to shape the
personal goals of employees and the overall organizational vision as well. The vision of the
organization is affected by the personal goals and it needs to facilitate the goals and

5DIPLOMA OF BUSINESS MANAGEMENT
objectives of the employees as well. This will help the employees to operate within the
organization in a productive manner(Litano& Major, 2016).
Answer to Question 10
The development of a network is considered to be a major part of the ways by which
an employee is able to provide the highest levels of productivity to the organization. The
professional network of the organization is considered to be a major factor which can help the
employees in their professional development. The process related to growth of the employees
is also considered to be highly important for the effective operations of the modern
organizations. The professional network is also able to provide the required levels of
knowledge to employees. The employees can gain effective knowledge based on different
organizational activities from the members who are a part of the network (Megginson&
Whitaker, 2017).
Answer to Question 11
The employees require different types of skills in order to develop competitive edge
in the industry. The technical skills are considered to be highly important for the ways by
which different tasks can be performed within the organizations. The technical knowledge
related to a particular domain is an important part of the productivity of the employees. The
human or the interpersonal skills are also considered to be important in order to develop
effective relationships with the supervisors and managers. Communication based skills are
also considered to be highly important for the ways by which employees are able to
communicate with each other and further maintain the work processes as well. The
communication skills are considered to be highly important for the productivity of employees
(Skinner et al., 2014).

6DIPLOMA OF BUSINESS MANAGEMENT
Answer to Question 12
The management of time is considered to be important for developing the work
processes of the employees. The employees need to allocate effective amounts of time to
different jobs that need to be performed by them. The tasks need to be performed in such a
manner so that the employees are able to meet the deadlines and complete the tasks within the
allotted time as well(Megginson& Whitaker, 2017).
Answer to Question 13
The personality traits are considered to be important for the opportunities that are
provided to the employees based on personality development. Professional development is
affected in a huge manner by different personality traits that include, openness, neuroticism,
agreeableness, extraversion and conscientiousness. The traits are considered to be helpful for
the ways by which employees are able to ensure personal development in different areas. The
personality traits need to be incorporated within professional development of
employees(Halton, Scanlon & Powell, 2015).
Answer to Question 14
The standards of work need to be maintained by the employees at peak hours in the
industry. The employees need to use the knowledge in such a manner which is helpful in
managing the work standards even at the time of peak levels of work(Halton, Scanlon &
Powell, 2015).
Assessment Task 2 – Project
Answer to Question 1

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The first major competency which is required for the purpose of becoming an
effective human resource manager is the communication skills. The communication process
which is used by the manager is able to affect the performance of employees.
The second major competency that is required by a human resource manager is based
on the capabilities based on relationship building. The development of proper relationships is
important for the proper growth of managers.
Elements Performance criteria Self-assessment Comment
Communication skills Maintaining proper
communication based
activities with the
employees in order to
ensure productivity of
the organization.
√
Relationship building
skills
The development of
proper relationship
between the
employees is
considered to be
highly important for
human resource
managers.
√
Answer to Question 2
The survey based on feedback of the employees will be based on the opinions that are
provided by five people who are a part of the organization. The following questions and
answers can be considered for the analysis based on the employees,
Q1 – What are major areas where improvement is required?
Q2 – On a scale of 0 to 5 please answer that whether the behaviour of employees in
the organization is positive or negative? (0 being the least impressive and 5 being the highest)
Q3 – What is the most the effective way to develop the competencies and skills of the
employees?

8DIPLOMA OF BUSINESS MANAGEMENT
Q4 – Mention some activities related to professional development that can be attended
by me in order to improve my leadership qualities?
Answer to Question 3
Description of activity to be
undertaken
Activity
type
Benefits Timeline
Development of leadership abilities
is an important part of personal
development.
Internal
training
Ability to lead the
team.
Within three months
Development of proper
communication skills is important
activity which needs to be
performed by me.
Internal
and
external
training
Ability to
communicate the
objectives to the team.
Within six months
Development of cultural
competency is also required to
work in a diverse working
environment.
Internal
training
Ability to work with
employees who belong
to diverse
backgrounds.
Within three months
Development of emotional
intelligence is considered to be
important for the development in an
effective manner.
External
training
Emotional intelligence
is important for
analysing the
relationship between
employees.
Within six months
Answer to Question 4
Network Identification Benefits How to create the network
Association between the
supervisors.
Sharing of knowledge which
can increase the levels further.
Conduct regular meetings.
Association between
employees and managers.
Exchange of knowledge
between the supervisors and
employees.
Conduct training sessions.
Association among the
employees.
Sharing of experiences and
knowledge between the
employees.
Development of positive
relationships.
Assessment Task 3 – Portfolio of evidence

9DIPLOMA OF BUSINESS MANAGEMENT
Topic/item Questions
Professional development a) The main purpose of the policy is based on
the ways by which employees are able to
prioritise tasks.
b) The organizational processes will be able to
provide effective support to the proper
development of the policies.
c) The professional development plans are
renewed every year in my workplace.
Personal work goals and the current professional
development plan
d) The work goals which have been set by me
are based on the organizational objectives and
vision as a whole.
e) The goals which are set by me are considered
to be important for the proper development of
my own work processes and levels of
productivity as well.
f) I consider aural learning to be my personal
favourite for gaining effective levels of
knowledge.
g) The development opportunities which are
provided to me are aligned with the aural
learning style as helps in increasing the levels of
knowledge.
Examples of strategies to be implemented to
priorities competing demands
h) The tasks which are to be prioritised based on
the results that are provided.
i) The competing demands were managed by me
with the help of effective types of activities
which are performed with the aim of managing
the organization.
j) The personal development of a team is
considered to be important for achieving the
organizational objectives.
k) An urgent demand can be fulfilled with the
help of effective and on-time services that are
offered to the clients.
Evidence of the technology used for prioritising
work based commitments
l) The tools which have been mentioned in the
analysis can be used in order to prioritise the
tasks which need to be performed by me within
the organization. MS Outlook and Google
Calendar are considered to be important tools
that can be used in order to set the priorities
related to different tasks.

10DIPLOMA OF BUSINESS MANAGEMENT
Networks in which I can participate to enhance
the knowledge levels
m) The different networks that are developed
among the employees and the supervisors have
a major impact on the knowledge management
and exchange between the employees. This is
helpful in increasing the levels of knowledge in
an effective manner.
New skills developed within past 12 months n) The new skills are helpful in developing an
effective edge in the industry with respect to the
others who are a part of the operations.
o) The skills need to be used and maintained
effectively in order to maintain my position in
the industry.
Methods used to seek feedback from employees
and clients.
p) The feedbacks that are received from the
clients and employees are considered to be
important factors which are able to affect the
operating processes.
q) The feedback process needs to be made
effective and fluent in order to ensure that the
employees are able to provide their opinions.
Methods used to measure personal performance r) The strategies that are implemented by the
organizations based on the maintenance of
workplace standards are based on the proper
measurement of the performance levels which
are shown within the organization.

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