Business Management Report: Analyzing Key Factors and Policies

This report delves into four critical factors in business management: job performance, organizational citizenship, absenteeism, and turnover. It defines each factor and provides real-world examples of how SAS manages them, including strategies to improve employee performance, foster a positive work environment, and reduce absenteeism and turnover rates. The report examines SAS's policies and procedures, such as flexible work hours, employee benefits, and healthcare, and evaluates their effectiveness in promoting employee satisfaction and loyalty. It concludes by affirming the positive impact of these factors on a company's overall success and profitability. The report references relevant academic sources to support its findings, offering valuable insights for business students and professionals seeking to understand and improve organizational management practices.

BUSINESS
MANAGEMENT

Table of Contents
Table of Contents.............................................................................................................................2
MAIN BODY..................................................................................................................................1
Description of the four factors.....................................................................................................1
Example how each factor is managed.........................................................................................1
Position whether they agree or not with policies.........................................................................2
REFRENCES...................................................................................................................................4

MAIN BODY
Description of the four factors
Job Performance
Job performance is measured by the quality and quantity of work performed by the
employees their speed and accuracy by which the job is performed and the overall effectiveness.
Job performance describes whether the person is promoted or rewarded according to its
performance estimation (Myers, (2019).
Organisational Citizenship
It is the voluntary job behaviour employees perform to help its other co-workers and
benefits the organization. These behaviour helps in the smooth flow of business operation.
(Burns & Dewhurst, (2016).
Absenteeism
It is the unscheduled absence from the work which may be due to health issue or any
other personal issue. This somehow directly affects the company’s productivity. An unscheduled
leave from the work, let’s company to struggle for the replacement worker at last minute
(Adekola & Sergi, (2016).
Turnover
Turnover refers the number of employee’s leaving the organisation. Having a low
performance and negative attitude towards work somehow directly affects the company’s
turnover and the reason the employees leave.
Example how each factor is managed.
Job Performance
To raise general mental ability SAS provides opportunities for their employees and allot
them to work with more challenging projects which raises the employee’s abilities day by day
and thus how this results in a great performance of the employees. SAS managers are involved
with their employees in day-to-day works. They follow the egalitarian culture, in which they
have a simple flat organisation structure. SAS enables its employees to work 35-hours a week,
they also have a free access to their employees to recreation and fitness centre and also provide
life counselling services to reduce their stress level. SAS conduct regular survey for employee
satisfaction and plan perks and benefits for the employee which can gain more employee
satisfactions
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Organisational Citizenship
SAS evaluates the benefits and using the criteria that it will benefit the company culture,
it would serve a number of employees or it will save money or not. Company’s this practices
improved the focus, loyalty and creativity of their employees. This somehow creates a positive
attitude towards its employees and created an intense loyalty among the company’s well-being.
Absenteeism
SAS provides its employees and their families to have a free access to gym, tennis court,
swimming pools and basketballs. They also have healthcare clinic on their work places which
includes physicians, physical therapists, nutritionist and psychologists with zero charges. This
reduces the absenteeism among employees and with the 8 hours of working employees can easily
balance their work life and personal life. If the person is suffering from an health issue and it will
be cured at the work place only then the employee can easily continue its work after some hour
abide taking a leave for the whole day
Turnover
SAS encourages and motivates its employees to work with the positive enthusiasm with
flexibility among the work. For example, the call centre employees of SAS have more stress
from the low customer response to reduce that the company provides a stress reducing
counselling. Young people are not stable and leave a job constantly for more growth
opportunities and elder people retain and work as they have more responsibilities for their family
and children’s so they retain with the job for long term.
Position whether they agree or not with policies
Yes this factors agrees with the policies and procedures of the SAS for the employees this
includes the job description, organizational citizenship, absenteeism and turnover and this is the
positive step which helps the company to retain its employees and by raising their loyalty for the
company. A happy employee is always a productive resource for the company this somehow
enhance the productivity of the company. Evaluation of job performance company reward and
promote its employees for their job performance. Today, SAS has annual revenue of $2.3 billion
with a workforce of 11,000 with diverse skills and talents and a long term record of profit growth
and revenue. This also reduces the company’s costing for the recruiting, training and on-
boarding. (Maylor, Blackmon & Huemann, (2016)).
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REFRENCES
Books and Journals
Adekola, A., & Sergi, B. S. (2016). Global business management: A cross-cultural perspective.
Routledge.
Burns, P., & Dewhurst, J. (Eds.). (2016). Small business and entrepreneurship. Macmillan
International Higher Education.
Maylor, H., Blackmon, K., & Huemann, M. (2016). Researching business and management.
Macmillan International Higher Education.
Myers, M. D. (2019). Qualitative research in business and management. Sage Publications
Limited.
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