BSc Business Management - Recruitment Documents: People & Performance

This document presents recruitment materials for a Business Travel Consultant position at Crystal Travel. It includes a job description detailing responsibilities, working hours, and location, alongside a person specification outlining essential and desired qualifications, experience, and skills. A job advertisement is provided to attract qualified candidates, followed by a recruitment strategy plan focusing on defining goals, assessing manpower needs, and improving the selection process. Additionally, a three-month staff development plan is included to enhance the skills and knowledge of new starters. The rationale behind each choice in the design of these materials is discussed, emphasizing the importance of attracting skilled candidates and fostering their development within the organization. This comprehensive approach aims to ensure the recruitment of an effective Business Travel Consultant who can contribute to Crystal Travel's business objectives.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
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Contents
A job description as well as person specification related to
Business Travel consultant p
A job advert to help the company in recruiting the
Business Travel consultant p
A plan outlining business strategy of recruitment to obtain
best candidate p
A three-month staff development plan for the new starter
p
Rationale for all choices made in the design of the
materials p
References p
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A job description as well as person specification related to
Business Travel consultant
Job Description
Job Description For
COMPANY CRYSTAL TRAVEL
DESIGNATION Business Travel Consultant
RESPONSIBILITIES  Researching client's specification.
 Exploring travel destination.
 Selling travel insurance
 Advising clients about destinations.
WORKING HOURS 9:30 AM TO 6:00 PM
LOCATION London
SALARY 32000 pounds per year
Person Specification
Job Title Business Travel Consultant
Criteria Essential Desired
Qualifications  National diploma in
tourism management.
 English and math
GCSEs
 Msc International
Tourism
Management.
 Event and tourism
management
 Msc International
Hospitality.
Experience  4 years of experience
in UK based tourism
company.
 1 year off the job
training.
 Member of travel
consultant.
Skills  Proficiency in English
vocabulary.
 Excellent command
on travel software.
 Highly organized
person.
 Have vision in their
life.
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 Passionate for travel
industries.
Knowledge  Excellent knowledge
of tourism needs.
 Good understanding
of travel options.
 Geographical
knowledge of
different countries.
A job advert to help the company in recruiting the
Business Travel consultant
Job Advertisement
Vacancy Announcement for business travel consultant
Crystal travel, a popular travel agency situated in UK have vacant job role for business
travel agent. The human resource manager invites application for the profession.
POSITION: Business travel consultant
Qualification:
 Msc international tourism management.
 National diploma in tourism management.
 Degree in travel and tourism.
Job description:
 Researching about the specifications of clients across the globe.
 Selling travel offerings, options and insurance to different customers.
 Communicating and advising clients about the destinations they want to reach.
 Coordinating and booking travel arrangements for customers.
Salary:
The salary ranges between £ 2000 to £ 3000 per month excluding perks and incentives.
Interested candidates are invited to send their curriculum vitae on
https://www.crystaltravel.com/ before 19th September 2022.
A plan outlining your recruitment strategy for obtaining the
best candidate
Some steps help management of Crystal travel to create strategic recruitment plan
are described as below:
 The management have to define goals for making recruitment strategies in
the business (Dominique-Ferreira, Rodrigues and Braga, 2022).
 They need to calculate future manpower requirement in the travel agency.
 It must be clear about the qualities needed for filing vacant job position.
 The management must see again to their employee worth orientation.
 Sourcing strategies for recruitment plan have to be framed.
 The barriers to selection process have to be removed and the procedure must
be improved.
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 Developing plans have to be framed that supports career influencing of the
candidate.
 Tools and techniques for strategy formation is to be identified and analyze
(Åberg, 2020).
 Supportive budget for recruitment strategies is also required to choose best
option.
A three-month staff development plan for the new starter
Staff development plan refers to activities set for developing new starters in
the business organization. Their main goal is to influence and motivate the
fresher that enhance their productivity (Farooq, 2020). The staff development
plan for Crystal travel in context of business travel consultant is given below
as:
Skill and
knowledge
which require
development
Actions to
Perform
Importanc
e
Time Period Progress
Track
Achievable
Team work Influence the
coordination
and
interaction
with other
employees
High
importance
1 month In process Yes
Leadership Influence the
subordinates
to work with
best of their
efficiency
(Pope and
Mayorga,
2019).
High
importance
6 months In process Yes
Confidentiality Start
communicati
ng whenever
requires.
High
importance
2 months In process Yes
Rationale for all the choices that have been made in the
design of the above materials
Travel agencies are basically work to provides traveling services to people in
the economy (Baidwan, 2022). Crystal travel is an organization that provides
services to the people through their travel agency, shops and stores. They also need
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qualified and skilled employees that helps them to achieve their business objectives.
Every employee has to play their specific role in the organization as communicating
to people, attracting customers, enhance marketing and many others. Crystal travel
requires an employee on the post of business travel consultant that helps them to
communicate best of their services with society. The recruitment for this post also
requires job description. It is defined as a summarize account for qualifications,
activities, responsibilities and skills for the role of particular job position. It helps to
make clear understanding of activities have to be performed by selected candidate to
meet their responsibilities in organization. The decided job description firstly tells
about the roles and responsibilities of business travel consultant. For an example,
travel consultant has to assist the customers with their requirements and providing
various information about the products. The person also has to ensure all the
reservations entered in travel studio system. The job description of business travel
agents also includes prescribed qualifications and experience decided by
management of Crystal travel. In this context, it has to be mentioned that candidate
must have experience of specific number of years in the field and have to be
graduate in the particular field. It also contains the percentage and performance of
candidate in their merits programs. The qualifications in travel and tourism have to
be owned by person applied for job position of business travel consultant. Apart from
above requirements, job specification document also needs to mention salary,
policies, practices, rules and regulations applied on working area. Skills needed in
the position of business travel consultant also have to be mentioned in the document
of job specification. The rationale behind using job description is to appoint skilled
and qualified candidate that helps to obtain the organizational goal effectively and
efficiently.
Besides giving job description, the Human Resource manager have to
provides Person Specification document for appointing the candidate at the position
of business travel consultant (Fuentes and Svingstedt, 2018). Person specification is
a document which generally tells about two aspects of the candidate which includes
essential and desirable. Essential skills and qualification includes about the abilities
necessary to hold by candidate to be selected for specific job position. Whereas
desirable skills and qualification is wish of the organization not to be mandatory for
the candidate. Business travel agent position needs various skills in a person to
perform different tasks. The person must have good communication skills and polite
behavior while talking to customers and peoples in the society. They also have
influencing power that helps to attract the customers towards the organization. The
essential aspects that are required to be present in the recruited candidate are like
gender preference, entitlement of working area, motivational spirit and many others.
These are the things specified by Crystal travel to be necessarily presented in the
recruited candidate. These have to be mentioned in the column of essential
precedents in the document of person specification. Likewise, the column of
desirable is also presented in person specification for the job position of business
travel consultant in Crystal travel. This includes the aspects which are not mandatory
for the candidate to fulfill but it can increase the ability and skill of person selected to
work at that job position (Galatsopoulou and Kenterelidou, 2022). For an example
candidate can have previous experience in UK based agencies and they may have
leadership skills to influence society towards the business. From the above context,
it is appropriate to say that the rationale behind providing person specification is to
give detail about the job positions, roles and responsibilities that are essential and
desired by the company to be presented in the recruited candidate.
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The rationale behind choosing job advertisement for appointing at the position
of business travel consultant is to grab more qualified and skilled candidates from
large area (Hinch and Cameron, 2020). It helps to increase the chances to get
efficient employee for specific job position. Crystal travel gives advertisement on
television, newspapers and other platforms for the vacancy of business travel agent
in their organization. Writing of effective job position includes use of accurate job
title, mentioning skills or qualification required and by giving proper description of the
company. The company also provides brochures mentioning and delivering
information regarding job position and requirements from employees. Salaries and
incentives attracts the people more towards the position. So, by stating figures about
salary and incentives have to be provided to employee for their services the Crystal
travel can attracts more qualified candidates towards their recruitment process.
Advertisement is an expensive task but have very much efficiency in itself. With the
help of advertisement, the agency can obtain best business travel consultant for their
organization. The travel agency can also describe more benefits of the specific job
position to attract the people from society. They can use different online platforms or
applications to attract more candidate for the job applications. This choice of
appointing the candidate for the position of business travel consultant can provide
rationale output to the organization that helps them to achieve business goal
efficiently. From the above context it is accurate to say that using job advert in
Crystal Travel can increase the chances to obtain efficient employee as a business
travel consultant in their travel agency. Receiving applications is not the last task in
gives kick start to the process of recruitment in the business organization. The
recruitment is not small procedure to select the efficient candidate, it requires
different plans and strategies to be performed (Jackson, 2022). Crystal Travel made
a road map that provides direction to their management about how to attract skilled
candidates for the organization. They have made this plan for recruitment strategy to
appoint the person as business travel consultant in their travel agency. They can
consider their past candidates and can also check online resume to obtain
appropriate person for prescribed job position in the organization. The management
have created candidate persona to obtain systematic information about the person
coming for recruitment as business travel consultant. This persona helps them to
record and maintain the information about knowledge and skills that is presenting in
the candidate. The management have launched employee referral program to attract
more peoples having skills and experiences in particular field. These employee
referral programs make them easier to find out the best candidate for their vacant job
position. They treat their candidates like their customers by behaving politely and
sharing best details with them. They can also use social media platforms to attracts
the people towards the job position of business travel consultant in their travel
agency. The plan outlining rationale strategy for getting best candidate is also a
rationale choice of Crystal Travel to appoint the skilled and qualified person at the
job position of business travel consultant in their organization. Recruitment strategies
helps them to perform systematically and efficiently in the whole recruitment process.
Recruitment strategies can always be made by management of the business but
have to be implement by various departments working in the business organization.
Implementation of recruitment strategies can help to obtain best candidate for
specified job position.
Choosing development plans is considered as a rationale step for Crystal
travel to appoint fresher at the job position of business travel consultant in their
organization. It helps to obtain low cost employees from the market of United
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Kingdom. As new starters can easily agree to work at lower salaries and incentives
but despite of low benefits they have less ability to perform their work effectively. For
increasing their efficiency, the management have to provide training and
development programs that helps them to feel skilled and motivated. This can
increase their productivity towards their responsibilities. As a business travel
consultant, the employee must be skilled or qualified. One can find qualification in
new starter but finding skills in them is very hard. So, the travel agency has to opt
different development plans to increase the ability of employees in the organization.
The management of Crystal travel adopted three months’ staff development plan for
new starters in their travel agency. They develop their skills through this plan and it
helps them to reduce the cost of employees with same benefits. It makes recruitment
process easier in the organization as agency have many options and choosing from
fresher is not a complex task (James and Et. Al, 2018). They only have to focus on
qualifications of candidates applies for respective job position. From the above
context it is appropriate to say that rational for all the choices have been made by the
Crystal travel. The agency can appoint best through proper job description, person
specification, recruitment strategies and development plans for their candidates.
Their vacant job position of business travel consultant can be filled efficiently with
best option in the economy. Due to best employee they can easily compete
aggressively and influence their profitability in the market.
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References
Åberg, K. G., 2020. Regional tourism organizations from management to marketing
to knowledge-based development. Journal of Teaching in Travel &
Tourism, 20(3).pp.232-236.
Baidwan, S., 2022. A light in the dark–Black consumer motivation in dark
tourism. Journal of Teaching in Travel & Tourism.pp.1-13.
Dominique-Ferreira, S., Rodrigues, B.Q. and Braga, R.J., 2022. Personal marketing
and the recruitment and selection process: Hiring attributes and
particularities in tourism and hospitality. Journal of Global Scholars of
Marketing Science, 32(3), pp.351-371.
Fuentes, C. and Svingstedt, A., 2018. The practice of slow travel: Understanding
practitioners’ recruitment, career and defection. In Theories of practice in
tourism (.pp. 10-28). Routledge.
Galatsopoulou, F. and Kenterelidou, C., 2022. TRAINING THE TRAINERS IN
WATER SPORTS TOURISM FOR SUSTAINABLE DEVELOPMENT AND
RESILIENCE IN COASTAL REGIONS. In EDULEARN22 Proceedings (.pp.
7282-7282). IATED.
Hinch, T. D. and Cameron, C. D., 2020. Volunteers, Place, and Ultramarathons:
Addressing The Challenge of Recruitment and Retention. Event
Management, 24(1).pp.17-32.
Jackson, J., 2022. Expanding opportunities to maximise research recruitment and
data collection using digital tools. International Journal of Social Research
Methodology.pp.1-11.
James and Et. Al, 2018. Theories of practice in tourism. Routledge.
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