Foundations of Business Success: Ethics, Culture, and Structure

This report provides a comprehensive analysis of the foundations of business success, focusing on the significance of ethics, workplace culture, and organizational structures within the context of the Mantra Bell City hotel. It examines the importance of ethical standards, including legal compliance, asset protection, and promoting a positive image. The report also explores the impact of organizational culture, specifically the hotel's outcome-oriented approach, on employee unity, direction, and internal competition. Furthermore, it delves into the organizational structure of Mantra Bell City, highlighting the advantages of its functional structure. The report then discusses various management theories, including Maslow's theory of motivation, classical, neoclassical, contingency, and system theories, and their relevance to workplace dynamics and organizational strategies. The analysis emphasizes the importance of adapting to the changing business environment and treating employees as valuable assets. The report concludes with a summary of the key findings and their implications for the hotel's success.

Foundations of Business
Success

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
LO 3 Significance of ethic, workplace culture and organisational structures.............................1
LO 5 Theories of management and organizational structures relating to workplace..................3
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Every organisation want to keep a positive workplace environment because it assist
workers in increasing their efficiency and motivate employees to expand their limits
(Antonacopoulou, 2011). Mantra Bell City is a hotel in Melbourne who is operating in the
hospitality industry. This sector is continuously growing and it has attained remarkable growth in
past few years. Many other industries are closely connected to this sector like travel and tourism
companies. This assignment will discuss about importance of ethics at workplace. It will analyse
organisational structure of Mantra Bell City and its various branches. Various theories of
management, which are related to workplace, will become significant part of this project.
TASK
LO 3 Significance of ethic, workplace culture and organisational structures
Ethics are moral standards of a person, it make a huge impact on any activity which they
are performing at workplace or in their life. Every organisation want to hire an employee who
have some significant values like loyalty, integrity etc. Below are importance of ethics regarding
behaviour and conduct at workplace:
Fulfilment of legal requirements – Their are various rules, made by Australian
government, present in the business environment where Mantra Bell city is operating. These
laws are relating to health and safety of worker, privacy, equal employment etc. When high level
of ethical standards are followed by employees of an organisation then company do not face
legal trouble (Brandstätter, 2011). Ethics play crucial role in protecting fundamental right of
worker. When personnel know that they do not have to focus on fundamental issues like
discrimination, disability etc. then they keep their focus on allotted work and it ultimately
increase their productivity and save them from insignificant distractions.
Protect assets of company – High moral standards make a positive pressure on workers to
use resource of company in proper way and do not steal them at any cost. This is important for
healthy workplace and it save property of organisation. Mantra Bell City is a hotel and stealing
things from this enterprise is not a difficult task. Ethics will positively affect behaviour of
employees at workplace and they some of them, who may be currently stealing different stuff,
may stop doing wrong things.
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Promote positive image – If a company will follow all the norms and then will not face
any issue relating bad publicity (Cavusgil and et. al., 2014). Talented potential job seekers will
like to work in this hotel if they will receive the information that this organisation is serious
about ethics. Enhancement in goodwill may convert into profits. Outsiders will show their
interest in investing in this hotel if they will find Mantra Bell City do not support any
wrongdoing.
Organisation culture is the value and behaviour of the people who are working in an
enterprise. This firm promotes innovation and ask their employees to adopt an aggressive
working style. Mantra Bell City Hotel has a outcome oriented culture. They are ready to do
anything for attaining their set objectives. Below are some of its importance at workplace:
Unity – When all the employees have clear idea about what they have to achieve and they
have same thinking then it assist them in working together (GarrisonKim and Wakefield, 2012).
United staff can face any challenge and it improve behaviour of employee who may have some
negative attitude about their work.
Direction – Their are different types of culture but Mantra Bell City is adopted ''outcome
culture''. When worker and different team know their exact target them they do not move in
wrong direction. This reduces number of conflicts in an organisation and reduce wastage of
resources.
Competition – Like of many enterprises, this organisation also have various divisions and
teams. A culture focuses on outcome develop positive energy in employees and make a
favourable impact on their behaviour. Internal competitions results in better performance from
the side of different groups. At the end, it assist a company in attaining their goals in an effective
way and desired period of time.
Organisational structure of Mantra Bell City
Their are various types of structure, like functional, geographical, product etc. This
organisation has adopted functional structure. They have various departments in their enterprise
like finance, marketing, kitchen, housekeeping, etc. Their are various advantages of functional
structure relating to workplace & behaviour of employees at workstation, they are as follows:
Specialisation – When workers has to work in a particular team and do a specific job then
it enhance their knowledge and skill. They become expert of their field and it built confidence in
their personality (Yeoh and Koronios, 2011). As mentioned earlier, this organisation has
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different branches like human resource, housekeeping, Cooking, etc. Around 100 people are
working in this hotel and most of them are expert of their field.
Efficiency and productivity – When a person do same work for a long period of time then
they it improves their skills and they take less time for accomplishing similar tasks which they
are doing on regular basis (Holsapple, Lee-Post and Pakath, 2014). It also positively affect their
productivity and increase quality of the work that is done by a worker. Employees are considered
as most significant part of workplace and a anything which is good them is beneficial for
workplace.
Clarity and accountability – Another merit of functional structure is that it provide clarity
about role of every person who is working in organisation. In hotel like Mantra Bell City,
chances of having confusion about responsibility among employees can easily happen. This type
of organisational structure saves company from repeating of work and it fix accountability of
every manager. By fixing accountability, a positive impact can be made on personnels. Clarity in
jobs and allotted responsibility is good for every workplace management.
LO 5 Theories of management and organizational structures relating to workplace
Managing an organisation is not an easy task because managers have to focus on various
aspects which can make a huge impact on profit or loss earned by any enterprise. Structure of an
organisation play crucial role in their working. Manta Bell City believes in decentralisation and
this is the prime reason that they have flat structure. When manager delegate their authority to
subordinate then it reduces their workload and juniors get motivation, as they feel that superiors
trust them and their skills. Normally people think that manager and leaders are same think but in
study of management they are different (Islam and et. al., 2011). Prior one keeps his/her focus on
things and do the work relating to planning, organising, controlling, directing etc. while later one
concentrate on ''people''.
Their are various theories of management but the most important among them is
Maslow's theory of motivation. It is as follows:
Physiological needs – Basic needs of human being like food, water, home etc. are
considered as the biggest motivation in the life of an individual. If any employee in Manta Bell
City hotel is facing any issue relating to fulfilling of necessary desires then it he/she can be
motivated by giving them house or free food.
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Safety need – If a company assure security of employees then they can motivate them for
delivering desirable outcome. Safety can be related to employment, health, family, property etc.
If an organisation open their office in an areas where violence is high then they will demotivate
employees. Personnel would not like to work in this kind of company (Lerner and Malmendier,
2013). Manta Bell hotel can make necessary adjustment in their policies in order to assure job
security to the employees. This can be a great motivation from the side of this organisation.
Social need – Every personal has some social wants. They want to have friends and
family. Employee seek love and friendship because they are human being. An organisation
should provide holidays and proper leave to the worker so thy can spend time with their relatives
and their social desires get fulfil. This will motivate them to perform better and expand their
limit as they will always work with a fresh mind.
Esteem need – Respect is one thing which every person want in his/her life. The need of
recognition and getting high status is another kind of motivation which can be used for
convincing workers so desired task result can be obtained from their side. This hotel should give
awards to their employees and promote them on new position so the needs relating to respect can
get fulfilled.
Self actualisation need – If company can assure an employees that they will get the best
out of them so they can attain highest position according to their talent then it will be considered
as a great source of motivation (Meskendahl, 2011). This need is at the top of pyramid which is
given by Maslow.
Manta Bell City Hotel is has attained success in their business because they have used
right kind of motivation in every situation. Leaders of this organisation played an important role
in development of this hotel. Their enterprise has adopted democratic style of leadership where
managers do not make decision without taking views from their subordinates. Below are various
theories relating to organisational structural:
Classical organisational theory – This thinking is connected with three issues, scientific
management, bureaucracy and administration. First is related to hiring best person and
investigation of every task related to production. Second one is connected with forming an
hierarchy so labour can be managed in an efficient and effective way (Theories About
Organizational Structure. 2018). Administration theory focuses on setting some principles
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regarding management, they will be application to complete organisation for their smooth
working.
Neoclassical organisation theory – This theory raised the issue of having a positive
workplace environment. It argues that clear & common purpose and values is essential for
improving productivity of employees. Superior should transfer their authority to juniors and they
should accept it. Crux of this theory is ''equilibrium''.
Contingency theory – According to this concept, finding a proper way for accomplishing
a particular work is not possible (Safko, 2011). It argues that manager should adopt different
strategy for attaining their goals, they need to focus on situation which is present in current
scenario. Contingency theory also talk about conflicts, it says that it is unavoidable but
manageable.
System theory – As per this concept, there are various part in an organisation and they are
interrelated with each other. If one segment of an enterprise with see small change then it can
make a minor or huge impact on the other parts.
Strategies made Manta Bell City Hotel is convinced from both contingency and system
theory. They understand that everything cannot go according to their plan because of rapidly
changing business environment of Australia. This is the main reason that they do not invest much
time of making plans (Trkman, 2011). They make their moves according to current scenario.
Hospitality industry is related to service sector. If one facility in a hotel in not proper then it will
make a huge impact on other amenities provided by other divisions. This organisation understand
importance of system theory and they try to provide a complete package of good service to their
customer because one small mistake can negatively impact image of this hotel as every function
is interrelated.
Like of every organisation, they have also committed various blunders but by analysing
and implementing theories of management this company can resolve issues relating to internal
conflicts and they can register more revenue by delivering best services to the customers.
Employees are most significant assets and they should be treated in proper way (Teece, 2011).
Their growth is directly proportional to the development of organisation.
CONCLUSION
From the above report, it can be concluded that every organisation has set some standards
in terms of ethics so they can maintain integrity and fairness at workplace. Organisational culture
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is consist of attitudes and beliefs of people who are working in an enterprise. Their are different
forms of organisational structure. Some opt for functional while other prefer product based.
Motivational theory and leadership style are important part of management theories, they guide
an organisation for moving in right direction and assist them in resolving both major and minor
problem.
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REFERENCES
Books and Journals
Antonacopoulou, E. P., 2011. Making the business school more ‘critical’: Reflexive critique
based on phronesis as a foundation for impact. British Journal of Management. 21(s1).
Brandstätter, H., 2011. Personality aspects of entrepreneurship: A look at five meta-analyses.
Personality and individual differences. 51(3). pp.222-230.
Cavusgil, S. T. and et. al., 2014. International business. Pearson Australia.
Garrison, G., Kim, S. and Wakefield, R. L., 2012. Success factors for deploying cloud
computing. Communications of the ACM. 55(9). pp.62-68.
Holsapple, C., Lee-Post, A. and Pakath, R., 2014. A unified foundation for business analytics.
Decision Support Systems. 64. pp.130-141.
Islam, M.A. and et. al., 2011. Effect of entrepreneur and firm characteristics on the business
success of small and medium enterprises (SMEs) in Bangladesh. International Journal
of Business and Management. 6(3). p.289.
Lerner, J. and Malmendier, U., 2013. With a little help from my (random) friends: Success and
failure in post-business school entrepreneurship. The Review of Financial Studies.
26(10). pp.2411-2452.
Meskendahl, S., 2011. The influence of business strategy on project portfolio management and
its success—a conceptual framework. International Journal of Project Management.
28(8). pp.807-817.
Safko, L., 2011. The social media bible: tactics, tools, and strategies for business success. John
Wiley & Sons.
Teece, D. J., 2011. Business models, business strategy and innovation. Long range planning.
43(2). pp.172-194.
Trkman, P., 2011. The critical success factors of business process management. International
journal of information management. 30(2). pp.125-134.
Yeoh, W. and Koronios, A., 2011. Critical success factors for business intelligence systems.
Journal of computer information systems. 50(3). pp.23-32.
Online
Theories About Organizational Structure. 2018 [Online]. Available through:
<http://smallbusiness.chron.com/theories-organizational-structure-2777.html>
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