Report on Managing Business Activities for University of London

This report provides a comprehensive analysis of business activities management within the University of London. It begins by examining the inter-relationship between various organizational processes and functions, including the college's mission, aims, and objectives, and evaluates the university's performance. The report then justifies the methodology used to map processes to the college's objectives, evaluating the output and quality gateways. A detailed plan is designed to promote goals and objectives within the author's area of responsibility, ensuring alignment with legal, regulatory, and ethical requirements. The report emphasizes the use of SMART objectives to align resources effectively and details the implementation of systems to achieve objectives efficiently, on time, and within budget, while meeting organizational quality standards. It also covers the execution of work activities, effective monitoring and control, the design of systems to manage quality standards, and the demonstration of a quality culture. Furthermore, the report recommends improvements, addresses the wider implications of proposed changes, and includes risk assessments and the application of health and safety regulations. The report concludes with a summary of findings and recommendations.

MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS
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Table of Contents
Introduction .........................................................................................................................................4
Inter-relationship between the different processes and function within the organization. Explain
the college mission, aims & objectives and analyze against the performance of the organization.
(LO 1: 1.1).......................................................................................................................................4
Justify the methodology to be used to map processes to the college’s objectives and functions
and evaluate the output of the process and quality gateways. (LO 1: 1.2, 1.3)...............................5
Design a plan to promote goals and objectives for own area of responsibility and ensure plans are
consistent with legal, regulatory and ethical requirements.(LO 2: 2.1)...........................................5
Write SMART objectives to align people and other resources in an effective and efficient way.
( LO 2: 2.2)......................................................................................................................................6
Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organizational standards of quality. (LO 2: 2.3)..............................................6
Carry out work activities meeting the operational plan through effective monitoring and control.
(LO 2: 2.4).......................................................................................................................................7
Design systems to manage and monitor quality standards specified by the organization. (LO 3:
3.1)...................................................................................................................................................7
Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of
the process (LO 3: 3.2)....................................................................................................................8
Recommend improvements which align with the organization's objectives and goals (LO 3: 3.3)9
Report on wider implications of proposed changes within the organization. (LO 3: 3.4)...............9
Carry out risk assessments as required by legislation, regulation and organizational requirements
ensuring appropriate action is taken (LO 4: 4.1).............................................................................9
Demonstrate the health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied. (LO 4: 4.2).........................................................10
Carry out a systematic review of organizational health and safety policies and procedures in
order to ensure they are effective and compliant (LO 4: 4.3)........................................................10
Carry out practical application of health and safety policies and procedures in the workplace (LO
4: 4.4).............................................................................................................................................11
Conclusion..........................................................................................................................................11
References..........................................................................................................................................12
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Illustration Index
Illustration 1: Structure of the University.............................................................................................4
Illustration 2: Six Sigma.......................................................................................................................8
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INTRODUCTION
Business performance is the only aspect that assists the entities to reach towards the defined
goals and objectives and through this, business can also survive in competitive market place.
Managing business activity is all about management of activities occurs in organization (Shen,
2008). The concept is also termed as the process of enhancing business performance level on higher
extent. The present research study has been made on University of London where in the principal
has undertaken different activities to manage all the functions and processes in effective manner.
Inter-relationship between the different processes and function within the organization. Explain the
college mission, aims & objectives and analyze against the performance of the organization. (LO 1:
1.1)
Long term business success and profitability is directly related to the strength and quality of
business process and alongside, it enhances the scope of business growth and prosperity. University
of London has different functions and departments which manages different functions and processes
and which also aids the university to allocate all the resources in organizational practices. The main
aim of the university is to deliver proper services to the students and the university also desires to
enhance the standard of education among people (Pagano, 2006). The university follows proper
structure to manage all the roles and duties and the chain of command is followed in centralized
way where in top authority is accountable to delegate duties to all the subordinates. Different
departments in the university are human resource department, financial department, administration
department and employee training department. All the departments have been working in integrated
manner so that university's performance ability can be underpinned (McCollum, 2004).
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Illustration 1: Structure of the University

The chief aim of the university is to make sure that all the students are getting adequate and
quality knowledge. Further, the university aims to augment the standard and quality of education
through recruiting efficient and talented personnel. Around 2000 students are there in the university
and more than 300 personnel are working with the college (Hubbard and Love, 2004). HR
department of the college is entitled to recruit educated and skilled personnel and they further
deliver prominent services to the students which increases financial ability of the university.
Administration department manages all the office work and this helps in overall management and
as a result, proper records are maintained.
Justify the methodology to be used to map processes to the college’s objectives and functions and
evaluate the output of the process and quality gateways. (LO 1: 1.2, 1.3)
In order to manage all the processes of the university, head of the department always make
sure that mission, vision and values are considered properly in all the aspects. In such respect,
mission of the university is considered first so that quality education can be provided to all the
students. The main objective of the university is to emphasize on innovative and quality processes
so that student's ability can be augmented Hillier and et.al., 2009). The university has been
following proper process map where in organizational process is integrated to each other so as to
reach towards the defined aims and objectives. University of London has been following a process
map where in description has been made regarding all the activities and which also assists the
university to manage every practice in adequate manner.
The particular process map aids the university to adopt new aspects so that better outputs
can be acquired (Healy and Dugdale, 2009). Quality gateway is an organizational point through
which all the requirements must be adequately managed to increase the efficiency of organizational
processes. In such respect, University of London has been following the concept of quality gateway
where in people work together and they test all the work processes as per the standards determined.
Hence, all the elements of quality gateway are followed by the university.
Design a plan to promote goals and objectives for own area of responsibility and ensure plans are
consistent with legal, regulatory and ethical requirements.(LO 2: 2.1)
All the plans, policies and business practices are concerned with legal framework; thus this
helps the university to reach towards all the goals and objectives. In order to enhance the level of
performance, University of London emphasizes on Management by Objectives where in all the
duties and responsibilities are aligned as per organizational standards (Ford, 2010). All the work
processes of university are managed by the specific directions of the department head and top
authorities and this develops adequate schedule for organizational processes.
 The university has been promoting goals and objectives through emphasizing on quality and
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proper education services. Further, all the activities are managed on adequate time basis so
that standard of studies can be developed.
 The university also develops proper plans while making any change in the existing practices
or while adopting any new provision for the university.
 Proper monitoring and controlling is also required so that the areas of improvement and
changes can be identified (Feilder, Yarker and Lewis, 2008).
 While promoting the services, university of London make sure that all the legal and
regulatory framework are included as per the objectives of the university.
Write SMART objectives to align people and other resources in an effective and efficient way. ( LO
2: 2.2)
Having suitable and SMART objectives assists University of London to delegate duties and
responsibilities in effectual manner and through this, all the resources are utilized in feasible and
optimum manner. The objectives are discussed in the below mentioned section: Specific: Under specific objectives, University of London desires to augment the level of
education and for that only skilled and talented workforce are recruited. Further, all the
workforce are included in the decision making process so that new course work and
syllabus can be adopted (Everson and Zhang, 2000). Measurable: In order to measure the university standards, number of students who take
admission in the university are identified and on that basis, efficacy of university's services
can be ascertained. Achievable: Goals are achievable because the university emphasizes on delivering quality
education to the students. Hence, number of admissions have been increasing and this also
enhances the standard of education. Realistic: University of London has determined several parameters that can be acquired to
promote the level of education in London (Ericson and et.al., 2001). According to the
requirements, University of London has been allocating resources in optimum manner.
 Time-based: The activities of the university are scheduled properly and are expected to
manage within the period of 8 months.
Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget
and meeting organizational standards of quality. (LO 2: 2.3)
Quality standards are required to be considered for the university so that they satisfaction
level of students and their family can be encouraged. In such context, University of London has
been emphasizing on Total Quality Management where in adequate concern has been given towards
quality aspects and delivery of education is measured by the promotional elements and number of
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students taking admission in the university (Clouston and Westcott, 2005). Further, principal of the
university has also undertaken Kaizen technique in which chief concern has been given towards
continuous improvement in which all the work practices are managed properly. Personnel members
of the university have been emphasize on process improvement where in they are adopting different
and innovative methods to deliver quality education to the students. As per the needs and
requirements of students, personnel have been adopting new ways of learning so that they can teach
the students in proper manner (Bradshaw, 2005). Further, the university can also use Zero Base
Budgeting method where in investment is required to be made on company's activities within
proper budgets.
Carry out work activities meeting the operational plan through effective monitoring and control.
(LO 2: 2.4)
Effective monitoring and controlling is required for the university so as to identity the areas
where changes and modifications are required and where new methods needs to be undertaken for
proper service delivery. For the purpose of managing all the operations in adequate way, it is vital
for the university to develop specific plan and procedure. This can assist the university to determine
adequate standards as benchmarks and on that basis, performance level can be identified (Bonehill,
2011). Hence, for proper operational management, it is vital for the university to allocate all the
roles and responsibilities adequately as that can also aid in maximizing resource management
capability. Proper procedure has been determined for the students when they visit the university for
admission purpose. The university has separated all the activities in proper manner so that every
department can manage their roles adequately. Similarly, as per organizational structure, effective
monitoring is facilitated in all the departments so that the areas of changes and improvements can
be found out.
Design systems to manage and monitor quality standards specified by the organization. (LO 3: 3.1)
University of London has specified several quality standards so that education standard of
students can be accelerated. In order to remain competitive in education sector, the subsequent
university has been emphasizing on Total Quality Management where in it delivers only quality and
requisite services to the students. This also assists the students to derive value from the services
delivered and as a result, it increases the ratio of satisfaction (Meisenheimer, 2000). Further, quality
of services are managed on the basis of approach of Six Sigma where in the probability of defect is
zero and wherein continuous monitoring is facilitated by the university so that the level of education
can be accelerated.
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With the help of proper monitoring, University of London is able to compare expected and
actual performance of the university and according to the same, transformations have been made in
service delivery process. On the basis of specific standards, effectiveness of quality measures can be
identified.
Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the
process (LO 3: 3.2)
In order to reach towards the expected targets of the university, all the personnel members
make sure that they are involving each other in decision making process. All the teachers, lecturers
and professors monitor each other's performance because they have clear idea regarding the
performance of others. In terms of cultural aspects, the top management focuses on centralized
structure where in authority is delegated by the top management to the lower and middle level
people (Johnson, 2011). Quality is one of the major aspect that needs to be followed in the
university and here top management has to develop several measures through which the education
services by the teachers should be measured and analyzed for finding out efficacy and effectiveness
level. At University of London, employees emphasizes on creating proper environment so that to
make the students comfortable while delivering them educational services. Further, in terms of
quality culture, employees are allowed to share their values and beliefs which aids them to develop
proper communication among each other. Hence, all the employees are focusing on learning
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I
llustration 2: Six Sigma
(Source: McCollum, 2004)

environment at the university for overall development of students.
Recommend improvements which align with the organization's objectives and goals (LO 3: 3.3)
Continuous and frequent changes are required to implement in work processes of University
of London so that the frequency of student admission can be encouraged. Though, all the work
practices are managed in adequate manner; still the university needs to make several changes in the
existing work practices for overall performance development. Hence, it is suggested to the
university to adopt different method for learning so that students can get knowledge about different
aspects and this can also assist them to enhance their efficacy and efficiency level (Ferrett, 2011).
The university needs to emphasize on new recruitment process where in the university has to focus
only on recruiting talented and skilled workforce so that they can deliver proper education to the
students. At the same time, the university can also involve all the teachers and professors in
decision making process so that new subjects and coursework can be adopted. Further, the
university is also required to maintain proper database so that each and every information about the
students and about the university can be recorded safely. Alongside, changes can also be made in
quality management process where in all the teachers and professors are requited to monitor their
own performance on continuous basis.
Report on wider implications of proposed changes within the organization. (LO 3: 3.4)
University of London needs to bring a lot of changes in the existing work processes so that
the value of operations can be encouraged. The university has to make sure that it has adopted the
policy of continuous improvement so that the education services can be differentiated with that to
the other players. Changes are required in the field of strategic leadership where in university
related problems should be solved in proper manner by involving all the concerned entities.
Adopting new ways of learning can assist the university to enhance the level of education and this
can also make the students more competent (Donaldson, 1999). Hence, personal as well as
professional ability of the students can be encouraged through making adequate changes in the
product line. There must be proper knowledge sharing sessions in the college and such sessions
should be organized on regular basis for knowledge enhancement of students. Implementing such
changes can assist the university to survive in long term market place competitively and this can
also augment the value of internal business functions (Meisenheimer, 2000).
Carry out risk assessments as required by legislation, regulation and organizational requirements
ensuring appropriate action is taken (LO 4: 4.1)
There must be proper risk assessment process followed at University of London so that
internal activities and processes can be managed properly. Risk assessment process is essential for
the university as through that, health and safety aspects can be managed suitably. Risk assessment
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process is must to implement in the university for teacher's and student's safety. In such respect,
university of London must consider this subsequent process of risk assessment:
 Identification of risks and hazards is necessary at the initial stage and as per the process, it is
essential for the university members to conduct regular inspection (Healy and Dugdale,
2009).
 Next, is to find out the areas and people that can get harm while working in the university
and campus.
 At the next level, proper precautions and measures can be taken so as to ascertain the ways
through which risks can be minimized. Here, opinion of all the employees can be included
so that all the areas of risks can be identified.
 The process needs to properly reviewed after executing requisite changes in it. It is also
essential for university management to identify the areas where risks can occur; hence
according to that, legal legislation and framework can be adopted (Shen, 2008).
Demonstrate the health and safety regulations and legislation applicable in specific work situations
are correctly and effectively applied. (LO 4: 4.2)
Health and safety legislation are necessary to implement at university so that the possibilities
of accidents and uncertainties can be reduced. In the below mentioned section, several aspects and
legislation are discussed that needs to be adopted in the university.
Legal aspects Explanation
Health and Safety Act It is crucial for the university to implement
health and safety act where in safe environment
should be provided to all the concerned people.
Acts related to working hours Number of working hours should be specified
for every employee and according to the
working hours, they should get payment
(Pagano, 2006). This is useful in maintaining
health standards.
Medical and insurance facilities University of London must have to provide
medical and insurance facilities to the
employees and the students. In such respect,
emphasis should be given towards university
infrastructure (Healy and Dugdale, 2009).
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Carry out a systematic review of organizational health and safety policies and procedures in order to
ensure they are effective and compliant (LO 4: 4.3)
It is essential for University of London to implement proper health and safety policies so
that the possibilities of accidents and uncertainties can be avoided. The university has been
following all the legal framework so that risks can be avoided. Suitable environment has been
developed at the university campus and people are properly informed about the health and safety
aspects (Ford, 2010). The university has placed notice boards everywhere and especially to those
places which are under constructed. Employees are also provided training regarding the areas where
risks can arise. Further, proper fire explosion services are also there in the university which reduces
the possibilities of fire accidents. Employees and management can conduct direct inspection in all
the areas and they can find out the areas that are risk associated (Feilder, Yarker and Lewis, 2008).
Carry out practical application of health and safety policies and procedures in the workplace (LO 4:
4.4)
University of London provides numerous facilities to the students; hence for such aspect the
entity assure that all the services are risk free and are not hazardous for the students (Ford, 2010).
The below mentioned are the major concerns of university towards students and employees:
 Medical rooms are developed at the university where all the medical services are provided to
the respective person.
 Proper environment is developed for the students so that they can get additional services as
well while indulging into studies (Everson and Zhang, 2000).
 Proper facilities related to lighting and other aspects are delivered to the students.
 Along with this, the university has give medical insurance policies to the students so that to
protect them from all the hazards.
CONCLUSION
The university seems to be focused towards quality aspects where in number of standards
are mentioned which ought to be followed. Researcher has discussed several ways of managing
quality aspects which principal of the university has adopted to manage all the business practices in
effectual manner. Importance of risk assessment process and health & safe regulations are
mentioned in the subsequent study.
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