Detailed Report on Managing Business Activities at ABC Company

This report provides a comprehensive analysis of business activities management within the ABC Company. It begins with an introduction to the importance of effective management and then delves into Task 1, exploring the organizational structure, culture, mission statement, goals, and business processes. The report examines organizational mapping, key performance indicators, and HR processes. Task 2 focuses on the external environment, including CRM and strategic planning using Ansoff's Matrix. It then analyzes SMART objectives, the impact of SAP software, and provides recommendations for improvement, emphasizing customer relationship management and market data analysis. The report underscores the need for continuous improvement in HR processes, quality assurance, and strategic planning to enhance the company's performance and achieve its objectives. Overall, the report offers valuable insights into the management of business activities and provides actionable recommendations for the ABC Company.

MANAGING BUSINESS
ACTIVITIES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 ..........................................................................................................................................1
1.2 ..........................................................................................................................................2
1.3 ..........................................................................................................................................2
2.1...........................................................................................................................................3
2.2...........................................................................................................................................4
2.3 ..........................................................................................................................................6
2.4 ..........................................................................................................................................7
TASK 2............................................................................................................................................7
3.1: .........................................................................................................................................7
3.2:..........................................................................................................................................9
3.3 ........................................................................................................................................10
3.4.........................................................................................................................................10
4.1 ........................................................................................................................................11
4.2 ........................................................................................................................................11
4.3.........................................................................................................................................12
4.4 ........................................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
To manage a business effectively, there is a need to know about the various tools that are
required to followed by the operational manager in the firm. There is a need to know about the
inter-relationship among the diverse functions in the ABC company. The key objectives of this
report is to manage the business activities via understanding various managerial skills so that the
business can operate in effective manner (Oakland, 2011). However, this also has been seen that
the operational managers makes a plan in such a manner so that diverse management tools or
methods can be implemented in the firm in order to attain firm's objectives. After implementing
those processes, there is a need to have constant monitoring and controlling of quality standards
in state to improve firms performance.
TASK 1
1.1
Organisational structure: Organisational structure of ABC company
is hierarchical tall structure. There are diverse levels under this structure
that are top level managers, middle management, recruitment managers,
operational manager, operations related managers and their staff.
Organisational culture: The firm like ABC operates their firm by using
power culture. The action is impacted via dominating important authority
under this system. Less authorities is adhered inside the environment and
impact the profitability of organisation..
Mission statement: It is inherent purpose of the firm. Work that are
provided by ABC company useful during framing organisation mission. This
covers the aim and objectives of the firm. The mission statement emerged
for develop the services in order to meet diverse stakeholders objectives.
Goals and belief: It is known as key components that would fix interaction
among diverse strategy and organisation statement. The cited company is
fixing their goals and objectives in order to get the success factors via
attainment of mission activities. The values that are unique for each firm
(Oakland, 2011. The cited firm add them in order to reduce the functional
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costs. Via creating values inside the firm that would help them to retain
employees.
Business processes: These are said to be that process under which
various steps are to included in the firm. Various processes are followed in
the company to manage and control operation.. Diverse role are linked
together to run the firm in a most appropriate manner. Some of them are:
Management processes: By using effective planned management,
processes can be regulated by the operational management.
Operational steps : By identifying the particular requirements or plan for
running the basic procedures such as human resources, management and
other aspects of company.
Encouraging processes: Such kind of procedures assist the functional
operations to attain overall objectives and values of the firm as accounting,
financial, IT, and others.
1.2
Mapping diverse organisation are effective task for the management
that is related to development of an operational level. By using process,
various processes are identified through knowing pre set targets of the
firm. By application of this tool, company can assess the activities and
renders direction to the management for gaining the competitive advantage
over the other rivals. Via use of mapping approach, firm's processes are
mapped for communicating primary part of cited organisation. Firm's main
role or departments are connected with future goals. The procedures are:
Input, output, diverse action, decision making, functions adopt necessary
requirement that are related with connecting diverse action. With the use of
key performance indicators, the firm's financial performance is assessed. On
the other hand, via non financial performance indicators, various
management functions like- human resource management and others are
assessed. By adopting the cost, human resource is motivated, attracted and
retained under the firm. This would be helpful in watching personnel and
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dominant them via diverse view: like- employee ratio, presence rates, task
satisfaction study and its outcome, research on ability, adopting the
processes under the HR department of cited organisation.
Through HR processes, various activities of departments could be framed in
the company. By covering basic element as under these procedures conflicts
under ABC can be solved.
1.3
With the use of effective strategies regarding vision of an
organisation, operational manager can get the desirable outcome. On the
basis such respect, firm has to assess HR processes. Via adequate human
resources processes, firm can control the quality of the services in the firm
by applying better HRM policies (Lin, 2013). There is a need to provides the
training and development programs to the present worker that would help
them to make modification under their performance in a better manner and
also add value to the organisation. However, there are certain advance
systems that can be added to the human resource management in order to
enhance the current management system. By adding values to the
management to the firm and objectives needs to linked with HRM. Via
adding adequate values to the HRM, worker can be retained throughout the
firm. If firm reduce the turnover, then in that case, company can
concentrates on quality services. By applying advance development
strategies in the HR department, ABC company can attain their core
objectives . However, quality gateway is the procedure which guarantee the
quality assurance that are crucial for rendering quality services throughout
the market. Via this process, company is able to determine the current
problems and errors that are present in an organisation. The HR and there
performance needs to investigated for assuring the quality. For enhancing
the quality, there is a strong need to add ISO codes under the customer
service process.
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2.1
The environment of the ABC company has various manner that affect
the program to function and advance targets of the firm. The CRM
(customer relation management) and the system application programmer
provided great influence on the cited company. Such kind of software
frame a possible for the firm to understand its customers' like- customers
orientations, goods research and emergence, industrial scanning assist the
firm to contribute to the positive effects on overall customers (internal and
external). The inside persons of the company are the staff members,
stakeholders and others, and outside people are genuine customers that
assist the firm to get its pre-set targets. External parties are the customers,
Banks and governing bodies.
Other aspects is to develop the item that bring present strategic to
know various opportunities and threats by the way of SWOT analysis. ABC
assemble Ansoff's Matrix in order to create its commodity in a better
manner.
Ansof's Matrix:
This is divided into four segment in order to analyse the product or services
of the firm. These are defined as under:
The product development: this is the segment which is used to determine
the potential customers. The new customers are targeted by doing
modification in the existing products so that the new customers can be
added to the firm (Oakland, 2011). ABC company's product are sound and
durable, this strategy will help out the firm to pull more customers into the
firm.
Planning is most crucial thing for each firm to attain their pre-set
targets. This is the very well planned and re-organised manner to make
strategies in order to get its pre-set targets and objectives. ABC company
are required to make plan, planning is the only approach which is
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implemented in the firm in order to address various issues with a well
planned manner. Planning is used to reflects how firm would progress and
emerge. There are basically four elements under which planning elements
are done:
 Objectives: This is most crucial plan due to this, future needs and
requirements which are mostly related with CRM and Customer
satisfaction.
 Action: This means to attain best possible results it is essential to
use effective software. Like- SAP.
 Resources: Various manufacturing elements which assist firm to
utilize the procedures of activity, an advance technology as advance
instrument I.e Money, entities etc.
 Execution: Under this, later having three processes like- objectives,
action and resources, plan are created in order to carry out the plan.
The main aim is to improve ABC company's pre-set objectives,
henceforth, new IT system is needed such as SAP that will improve CRM
within the firm. Business plan is required to introduce this procedures to
encourage aims and objectives.
2.2
Cited company selected SMART objectives that are required to
change. The Doran's theory is used for the analysis of CRM.
Smart objectives for ABC:
Specific S Supply their goods to customers.
Measurable M Measure the income, growth and incorporate sound
copulation with the customized.
Achievable A Aspiring to enhance customers relationship, spirit and
stability.
Realistic R Re-standardised income and transfer process via whole
planet.
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Time T To enhance the performance by taking help of advanced
technology like-SAP, CPA, Gantt Chart.
ABC realised that the CRM is most crucial process because this adds
worth to the firm and amend there operations effectually. ABC future
development would based on the knowledge to come mortal to their
customers.
The adoption of high tech techniques like- SAP, Gantt Chart, Linear
programming etc in there firm can assist out the firm to form positive
connection and acquire higher content on the operations and their clients to
change (Agha, Alrubaiee and Jamhour, 2012). Software like SAP assist the firm to
have direct interaction with the clients so that the company would get
direct call from them and also can pass these information from their sales
team in a most effective manner. This software is able to remove the burden
so that customers can directly place their order over the phone or internet.
Critical analysis: SAP assist ABC to targets its objectives and
committing its relationship with the customers and at this manner, cite firm
business is standardized by getting the task done so fast and also getting
their customers. This would incorporate values to their customers' relations.
The cited firm would assess the need come closer to their customers which
will help out the firm to enhance the revenue, or produce more profits.
Although, SAP or ERP are not operated easily if this is not regulated by
experienced or skilled staff. Other firm procedures by implementing SAP or
ERP software and it's influences are mentioned as under:
Departments Key issues SAP (after) Impacts
Finance Failure to monitor
transactions
Gathering data and
accounting
implemented by the
team, entire financial
transaction are
This is convenient and
able to monitor
financial process and
more transparency.
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transparent.
Sales Sales delivery
procedure is
inadequate and
customer visibility
Easy and steady
delivery process and
transparency is
improved
Customer satisfaction
is enhanced, limiting
time wastage, get to
client on time and
enhance workers
productivity
Customer relationship This can't able to
gather customers data
Able to handle
customers data and
enhance on customer
management
Customer services
attainment enhanced.
Recommendations:
ABC company needs to forward for future due to its competitors
advantages are enhancing. Operational managers must concentrate on CRM
by bringing all those instrument described to modify. It would required to
focus potential customers and emerging markets. They are required to
accumulate market data and emphasis on improving customer state and
ability and they are required to improve B2B markets not only enhance on
B2C markets.
2.3
Implementing adequate systems and to attain objectives on most
effective manner on time and satiate firm's standards of quality (Stahl and et.
al., 2012). PMT is going to use this standards.
Project is a set of inter-connected works that are performed over a
fixed period of time and also under a specific cost and other constraints.
Gantt chart, Critical Path analysis would be used in the firm in order
to attain the desired results.
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Project breakdown structure: This assist the firm to know about the firm
conduct CRM and SAP procedures within the firm and also the work is to
be executed.
Gantt chart is also needed so that the project can be divided in various parts
and the work is to be done in an effective manner so that the business can
complete the project within the time frame. As this is used for planning and
scheduling the projects. They assist the operational managers to evaluate
how long a project are required to consider, identifying the needed
resources and makes the plan under which this is required to be done
effectively.
Critical analysis: G-chart renders the operational managers the clues
visually over the short duration (Reich, Gemino and Sauer, 2012). This reflects
scheduling, allocation, and co-ordination required to fill that project, that is
why, operational manager can cope up this responsibility, plan and
activities, and implement time duration to check whether this project flow
as per the plan and to regulate entire process so that delay cannot be
emerged.
Network management tool: It demonstrates an impressive program
and also to regulate the action of the project. Under this, critical path of the
project is indicate. Such would also let company know the time period under
which the project are required to be completed.
Risk factor analysis: RFA is a measurable characteristic or
elements, a change that could influence the value of an assets. Project
planning is a most crucial aspects which renders valuable knowledge to
planning a project and decisions for running the project. Because, this
minimized consequence of program adverse impact.
2.4
Cited firm's functional program are: emergence of commodity values,
added value and chain, achieving standards and pre-set objectives of the
firm. In other to emerge new good, cited company are required to follow
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various process. These are: Condition establishment and design
development. If an organization would design new products then the sales
of the cited firm will goes rise. Specification of products would attain after
convening market research and the quality raw material are purchased
from the supplier which will helps the firm to add value to ABC . However,
cited company needs to update their technology periodically. There are
below mentioned activities that create value to the firm if adopted (Hope and
Fraser, 2013).
Quality, Time and cost: ABC company is required to make their efforts in
order to satiate its objectives and also provided economical price to its
clients, emerging new products, with superior quality and period is the
most effective price which would frame ABC company a market leader as it
will help out to attain sales at optimum level. Cited firm is required to get
the raw materials from the creditors at a discount and design those
products in an effective manner so that maximum output can be generated
effectively. However, Total Quality Management would also assist to
improve the cope among the employees and the management.
TASK 2
3.1:
Quality: In the production units, it is considered as measurement of excellence or a state
of similar situations (Davenport, 2013). It is the degree to which a product meets the
requirements of the customers at the initial stage of production. The standardized quality of ABC
is presented in the mention table:
Loyalty It is essential to have regular improvement in ABC Ltd, with the
help of effective monitoring device so that performance can be
analyse.
Organise In order to increase efficiency they require to develop skills and
knowledge to conduct right things at the initial stage to that
closing.
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Zero-defect The production design and development must be design and
operated according to OQS. It means operation, Quality system.
Customer requirement The product quality must be made according to the customer
needs, taste and understanding. It will help them to maintain
perfect standard that create values to them.
All the time and every hour Managers must be always looks for developing and framing
products that could be of appropriate standard that can create
value to customers.
Quality control method and system: TQM, quality control and other related aspects are primary
aspects of ABC Ltd.
There are various ways to develop quality. Those are discussed underneath:
Tools and techniques There are various tool available by which quality can be
measured. Such as time, efficiency, speed, flexibility and other
depended values.
Characteristic of quality The primary aspect of quality is to provide customer
satisfaction, maintain standards to operate. It is used to analyse
completeness of the test.
Quality standard must be
adopted
In the production of product out of 10 products at least one
should be go for quality check. It will the company to
determine quality of a product.
Commitment The employees, workers and other parties are need to be
committed to deliver superior quality by using good skills and
experience.
Quality Conformance: It is known as particular standards that must be met during
production process from the initial stage to the finish stage.
Quality assurance: It is the process through which mistakes and defects in production of
products can be reduce (Zang, 2011). It will help to get more reliable results and to deliver best
quality of product to its customers.
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Quality control: It is used to maintain quality of standard and it will also analyse those
products which are not up the set quality standards.
3.2:
Quality control process is a constant process. TQM is providing appropriate role for
employees to work in a team to meet out best quality and outcomes in order to deliver positive
response to its stakeholders. TQM is difficult attain if the culture aspects of customers are not
match according to that of company standards. The major target of company is on culture that is
the main way of quality. It need to be monitored and develop regularly to avoid chance of
mistakes. There are various ways by which ABC company can ensure the best quality. Such as:
 Monitoring: It is considered as one of the major part of any company. The
production of product required to be analyse through effective monitoring
process. It will help to provide adequate training to its staffs in order to gain more
skills and knowledge. IT system is given to the department to use SAP/ERP
software. It is used to record complete detail of product information.
 Evaluation: It consists of various aspects such as prevention, inspection and
correction. The prevention of unskilled employees are done at the recruitment
point the correct people can be selected and trained (Closs, Speier and Meacham,
2011). It will help to reduce extra cost of the company. The procedures of
recruitment paper must be properly inspected in detailed manner. It can help them
to attain TQP.
 Development: A perfect policies regarding TQM need to be develop by
managers. The plans must be formulated in right manner so that perfect results
can be achieved. It is the responsibility of every managers to use collective efforts
and regular monitoring to remove mistakes during production of product and
services.
3.3
Six sigma theory is the one that is implemented in the business to enhance the input
process of the quality. Such introduce towards achieving the targets and objectives and also
assess the performance under the improvement procedure. Such would introduce ABC firm
towards NULL defect.
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3.4
Six sigma theory used for quality improvement and that would also assist ABC company
to remove the recruitment of waste employee and enhance the firm's revenue in order to enhance
efficiency and productiveness so that operational requirement can be met.
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4.1
It is the duty of to company is to identify the risks associated with the
working of the activities of the organisation. These risks have the major
impact on the performance of the employees. This will reduce the capacity
of the employees to perform tasks and affects the whole organisation in
completion of the organisational objectives (Achtenhagen, Melin and Naldi, 2013).
So the management has the duty to provide the safety measures to the
employees like gloves, protective equipments, helmets, face covering
masks. All these measures helps in increase the efficiency of the employees.
As per the health and safety Act 1974, it is important for the companies to
assess the risks associated with the work of employees and protect them.
ABC company, also ned to follow all the rules provided by this act. The
management of the company takes the following measures in this respect:
cleaning the floors at hazardous places, put the signs of stay away near to to
the dangerous machines. The equipments provided by the company to
employees for protection, is need to be of quality which gives full protection
to the employees. All the measures provided by the company are clearly
visible from the safe distance. It is also mentioned in the Act that if the
company fails to follow the rules they haver to pay the hefty fines in respect
of that and if any employee harms by the machines due to not taking any
measures than it is the responsibility of the company to compensate
employees.
4.2
It is the duty of the management of the company to effective implementation of all the
safety measures. Employees of the company are also responsible to use all safety measures
provided by the company (Zairi, 2012). As per health and safety Act 1974, is obligation on both
employer and employee to take seriously all the safety rules provided by the act. The company
has the obligation to provide the gloves and helmets to the employees which are working near
the dangerous machines. If the workers are working on height it is the duty of the management
that to provide the facilities of harness to them. So, it is the combine duty of the employer and
13

employee to follow the rules provided by this act. It is the duty of the employer to monitor that
all the equipments in the company are on its fix place and that employee uses all the safety
measures. If the employees are not using the safety measures the management has to take the
strict actions against them and if the employer is not following the rules the safety tribunals has
take the strict actions against them. It is the duty of the safety team to timely review the safety
measures provided by the company and to check the quality of them. It is essential that ever
safety material is of good quality.
4.3.
To do organized revaluation of cited company, procedures are required to be defined:
ABC Company
Health and Safety at workplace statement policy and procedures
Name of the firm.................
Address of Company..........
The health and Safety of ABC company:-
According to Health and Safety Act of 1974
Cited company are required to render and control sound atmosphere in order to ensure
its appropriate control of the policy and safety risk which are going to occur at the time of
working activities and to render fire instructions and provide appropriate training to the
workers.
Signature..........
Date.........
4.4
There is no framework of policies that are required to be applicable on the business for
risk assessment in the firm (Jeston and Nelis, 2014). Although, various rules of health and safety
policies and procedures are applied.
 Assessment of danger level of the risk in the business and then react accordingly by
applying various tools.
14

 After analysing the risk, this must be ascertained and tries to eliminate it effectively so
that the appropriate risk can be overcome.
 Incorporate a training program in order to let workers trained about how to respond at the
time of emergency.
CONCLUSION
From the above mentioned report, this is concluded that the ABC can improve their
operations by making effective relationship of business procedures, and this will also able to
attain the business objectives of the firm. The various areas of responsibility and plan can also be
enhanced and by implementing quality system performance of the company can be improved.
15

REFERENCES
Books and Journals:
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