This report provides a detailed analysis of business organization methods, specifically focusing on Soft Systems Methodology (SSM) and Hard Systems Methodology (HSM), and their application to address the challenges faced by Quest Diagnostics. The report examines the issues of declining reputation, employee problems, and customer service deficiencies within Quest, identifying root causes such as high recruitment costs, employee retention problems, and inadequate training. Using the CATWOE model, the report outlines conceptual models to tackle these issues, proposing solutions like improved training programs, revised recruitment strategies, and employee retention initiatives, including appraisal systems and incentives. Furthermore, the report contrasts SSM with HSM, highlighting the latter's systematic approach to problem-solving, and evaluates the effectiveness and efficiency of proposed solutions within a real-world context. The report also explores the application of Ease Benefit Matrix to determine optimal solutions. The analysis provides insights into how these methodologies can be applied to real-world business scenarios, offering strategies to improve organizational performance and address operational challenges.
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