Business Report: Analysis of Negotiation and Pitching Skills at M&S

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This report examines negotiation and pitching skills within the context of Marks and Spencer (M&S), focusing on their importance in improving the internal working environment and attracting clients. It covers key concepts such as negotiation tactics, stakeholder management, and the RFP process. The report analyzes the steps involved in negotiation, including planning, engaging with parties, and closing deals, as well as the crucial role of background information, goals, and planning. It also delves into the RFP process, outlining the necessary steps and documentation required, including identifying needs, engaging stakeholders, and conducting research. Furthermore, the report explores the development of effective pitches, the potential outcomes of pitching, and the importance of fulfilling organizational obligations to achieve a sustainable competitive edge. The report emphasizes the significance of these skills in achieving business goals and fostering positive relationships.
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Pitching
And
negotiation skills
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Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P.1 Negotiation, why it occurs and key stakeholder during negotiation process........................3
P.2 Evaluate key step and information regarding negotiation....................................................4
M.1 Negotiation process.............................................................................................................5
D.1 Solution................................................................................................................................5
LO 2.................................................................................................................................................6
P.3 RFP process and types of documentation required...............................................................6
P.4 Contractual process and documentation is managed and monitor........................................7
M.2 Process in organisation context ..........................................................................................8
D.2 Recommendation .................................................................................................................8
LO 3.................................................................................................................................................8
P.5 Develop appropriate pitch and applying key principles.......................................................8
M.3 Pitch process .......................................................................................................................9
D.3 Achieve sustainable completive edge..................................................................................9
LO 4.................................................................................................................................................9
P.6 Potential outcome of pitch....................................................................................................9
P.7 Organisational full-fill there obligation and potential issue...............................................10
M.4 Recommendation...............................................................................................................11
D.4 Evaluated ...........................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCE.................................................................................................................................13
.......................................................................................................................................................14
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INTRODUCTION
Negotiation skills are the most important part and help to improve the internal working
environment. On the other hand pitching is helping to get attention for clients. This report is
based on the MARKS AND SPENCER organisation. This administration is basically located in
United Kingdom and provide different kinds of service in the retail sector. In this context focus
on some process and approach to improve then working quality. This study is focused on the
pitch and post pitch is used in the work place. Negotiation skill has helped to improve decision
making and problem solving skills.
LO 1
P.1 Negotiation, why it occurs and key stakeholder during negotiation process
It discourses negotiation is action and process of transferring legal ownership document.
Negotiation is a formal decision between two people which have different aims and intention in
the case of business and politics, which they try to reach there agreement. It is described any
communication between individual that is interned to reach compromise or agreement to the
satisfaction of both parties.
Negotiation tactics are the detailed methods employed by negotiators to gain an
advantage (Belinsky, and Gogan, 2016). Negotiation Tactics are often deceptive and
manipulative and are used to fulfil one party's goals and objectives – often to the detriment of
others. To manage conflict, labour relation courses and management course is most important to
internal management department and make some changes, increase growth rate.
In this context is to be focus to improve some skills and use some strategies to improve the
negotiation process are as follows :-
Build rapport :- Although it’s not always feasible to engage in small talk at the start of a
negotiation, doing so can bring real benefits, research shows. You and your counterpart
may be more collaborative and likely to reach agreement if you spend even just a few
minutes trying to get to know each other.
Listen actively :- Once you start discussing substance, resist the common urge to think
about what you’re going to say next while your counterpart is talking. Instead, listen
carefully to her arguments, then paraphrase what you believe she said to check your
understanding.
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It is to be focus on internal working environment in organisation and improve with two or
more parties between agreement (Belinsky, and Gogan, 2016). In this context negotiation is to be
occur in the business situation, but people are negotiates in every situation in outside the work
place in organisation. It is hap when there is one achievable result is to be happen from the state
of affairs in which two or more parties is interest, but they have not determined what is outcome
will be. It is help to amend the result the court-ordered message and outcome in market.
Dialogue is to be occur arrangement including business and no profit organisations. In the same
case business negotiation is to be focus on many factors are as follows :-
It inculcated producing deal with suppliers and partner or customer in market.
Inter departmental and team discuses to determine, aim, business and process or
resources.
It is to be focus on management and trade union. For example :- rate of pay.
In this context recruitment of new candidate of employees to the business. With the help
of interview process.
All such factor is help to business negotiation process and help to improve internal and external
working environment (Nic Giolla Easpaig, and Humphrey, 2017). In this way human resources'
management is focus on negotiation process are as follows :-
Plaining for negotiation :- In this context of use planning is the most important part in
the organisation. To set a proper planning for each and every activity and objective is
clear in your mind. In the same case is to be focused on the what you will negotiate or
particular outcome fail and determine of the need and party need to improve performance
levels in the market. In this way planing is most important and help to increase the
market share in the organisation. At the time of planing focus on each stakeholder in
market. With the help of proper research work is most important to help to increase in
market share (Canick and et.al,2015 )
Engaging with other parities during in negotiation :- Moreover, is to be focus on
purpose in negotiation is to be focus on make you first offer. Then other party will make
proposal you should rarely accept their first offer (Schroeter, and Higgins, , 2016).
Grounds propose that group who take the first message are less contented and sorrow
their hastiness. In this way focus on objective in organisation and make some
improvement or discuss concepts and ideas in working environment.
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Closing the negotiation :- At the end of negotiation process in revisit your objectivity in
negotiation process and get agreement as well as in work place. In this process is to be
focus on stakeholder in market.
P.2 Evaluate key step and information regarding negotiation
In this context negotiation is to be focus on internal and external working environment
and focus on some important factor is to be required at the time of negotiation in market place
area as follows :-
Background information :- It discourses walking into a dialogue blindly can ruination
any accidental you have at negotiate with success (Chang, Benamraoui, and Rieple,
2014). In this case, negotiate for higher salary is to be focused on need to know people
with similar experience and the similar company's. In this way focus on more research
work is helping to do advance and better way of improving the level of carrying into
action in MARKS AND SPENCER organisation. In this way any statistics knowledge is
helping to improve and take better position in the organisation.
Goal :- At the time of negotiation is to be focus on goal and it is help to give some
fundamental direction to the courses of your negotiation. It is help to improve the
performance level and focus on plan of each and every step in organisation.
Plan :- In this context plan is one of the most important part in work place (Halbfas and
et.al 2017). In this way proper planing is help to increase the market share and absolute
with conjectural scenarios and eventuality plans, if you want to voyage unforeseen
obstruction with success.
Collection of information :- In this context is to be focus on the collection of
information in most important part in work place. The documentation is most important
for better understanding the overview of the organisation. It is help to improve the growth
rate and help to improve business operational activity in organisation.
Correct signing :- In this way at the time of negotiation is to be focus on sign is to be
correct and help to increase the market share in organisation. It is been signed as a mark
of acceptance in working environment.
All such key step is most important and help to increase the market share in organisation
(Tripopsakul and Charupongsopon 2017). It is help to improve the negotiation process and make
some changes in internal and external working environment.
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M.1 Negotiation process
In this context planing is most important part in organisation. To set a proper planing for
each and every activity and objective is clear in your mind. In this way process is help to
increase the growth rate in market.
D.1 Solution
In this process is one of the most important and help to increase the market. This context
plan is one of the most important part in work place. In this way solution is use this method and
make appropriate changes as per the need of the customer and organisation. This process is help
to increase the market growth and make more changes as per the need in internal working
environment. Proper planing is most important and make some change as per the need of the
customer in market. Some more steps is to be used in working environment are as follows ;-
Preparation
Discussion
Clarification of goals
Negotiate towards a Win-Win outcome
Agreement
Implementation
LO 2
P.3 RFP process and types of documentation required
In this context is to be focus on internal and external working environment and make
some changes in organisation growth in market. In this way, RFP process are as follows :-
Determine the need and specific requirements :- In this context is to be focus on most
important need of the project in organisation. It this way, need of the internal project
department is to be identify and make some changes in external working environment.
Identified key stakeholder :- In this context is to be focus on stakeholder because
stakeholder is most important and focus on all stakeholder at the time of documentation
recruit (Hunt and et.al 2016). Stakeholder is help to increase the market share and make
some change in organisation growth in future time period.
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Talk the stakeholder and define project needs :- In this way, talk stakeholder is most
important person and help to increase market trends and increase the level of market in
MARKS AND SPENCER organisation. It is kind of person who deposit money in the
new project and help to achieve success on project in market. Stakeholder is most
important person and affect the organisation polices, rules and objective. They can
change in working capital and improvement in organisation performance in market.
Research work is conduct :- In this context is to be focus on research work is help to
find the same facts in market and make some changes as per the needs of the customer in
market (Fienhold and et.al 2016). In this way research work is help to improve the
growth rate and making some target market and market structure. In this way proper
research work is help to introduce new technology in market.
Review and response :- In this discourse is to focus the find some review on the new
project in an organisation. In this way review has helped to increase the market growth
and make some improvement in the organisation. With the help of review is to be focused
on some changes in future time periods. Review is most important in an organisation and
stakeholder is to be attracted on the bases of review of the project.
There are some key elements must be used to improve such kind of services and increase market
share. There are fiver most important key elements are as follows :-
Introduction :- In this first step is to be focus on introduction of the company and make
some changes in the future. To be provide some details and make some changes in
working environment.
Project scope :- In project scope easy to describe to supplier and contractor but defining
the details scope of work query collaboration with internal user in working environment.
Process :- In this process to be focus on each and every daily activity and will work
through form sending out to improve working environment.
Timelines :- Here we need to be broad about how long the entire cognitive process may
take without making a definite date seriousness. To be fair to command, proposals for
complex group or services should permit up to 4 weeks for subject.
Price :- This is main compound of RFPA process and price offer for each factor. To be
need to provide template in structure formate and make some changes as per the need of
compound by the side.
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All such step is to be most important and make some changes in internal and external working
capital in organisation. This process is most important for new project development in market.
P.4 Contractual process and documentation is managed and monitor
In this context is to be focus on contractual process is a management of contract form
vendor, partner and employees in organisation. It is to be focus on cover any process or
contractual data utilized contract data in structure (Haddad and et.al , 2014). Effectual Contract
Management definite quantity a perceptive of every step in the declaration process, consider any
step that contributes, creates, or utilise declaration information in work place. It is to be focus on
guiding or placing a contract and re-lazing assets involving personal and classified information
(Fienhold and et.al 2016). On the other hands process in each and every step are as follows :-
Selecting the contract :- An agreement between the two or more person contract and to
create and enforceable by law is called as a contract. In this way, documents is most
important at the time of given contract in this inculcated letter of agreement and other
document is most important in at the time of given contract.
Collecting the necessary document :- In this context focus on each and every
documents is to be increase the growth rate in market (Chang, Benamraoui, and Rieple,
2014). At the time of doing contract, a written agreement is top be singed by the person
and avoid daily work and other factor in work place. On the other hand collect the most
important documents is focus on budget, payments and statement of work is most
essential factor.
Choosing a negotiator :- This is discourse to be focus on select the proper negotiator
and increase the level of performance in market. It is process is help to organisation for
increase in market share (Mrozewski and et.al 2016). In such manner two or more person
is agreed and Negotiation is a formal decision between two people which have different
aims and intention in the case of business and politics, which they try to reach there
agreement. In this way different opinion is help to collect new ideas in market and make
sure to increase the market share. New ides is help to increase the market share and
increase new opportunities in market. In can use such style like, technology and
marketing is most important part. With the help of proper marketing is help to improve
the organisation growth and other factor. Procurement and agreements, contractor and
other factor is most important part and manage it.
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Contract signing :- This is a last stage and manage the working condition. In this
context focus on terms and condition is most important and make some changes as per
the need of the customer. At the time of sign the contract is most important part in
working environment.
Contract review :- In this written agreement review is most important part for
organisation and help to manage the working condition (Chang, Benamraoui, and
Rieple, 2014). With the help of review changes is most important and make some
condition is improved in working environment. Review is help to changes in project and
increase in market.
Amendments propose that after two parties enter an agreement and one breaks the
contract, the affected party will have freedom to get the contract executed by a third
party. Also, the affected party can recover costs and expenses from the party breaking
agreement.
In this process to be focus on personal and classifies information and make some changes as per
the need of market management in overall performance. The processing of a secret electronic
document must be recorded in an electronic log, information system, case management system,
manual register or in the document itself. The recommended recording location for electronic
processing is a log or corresponding electronic tool.
All such kind of project is help to managed the contractual process and make improvement in
internal and external working environment. In contractual process is need some document is help
to improve process in working environment.
M.2 Process in organisation context
In this linguistic context is to be focus on internal and external working environment and
help to organisation growth in market (McNeill and et.al 2014). In this context is to be focus on
research work is help to find the same facts in market and make some changes as per the needs
of the customer in market.
D.2 Recommendation
In this context is to be focus on the each and every step of the process and make some
changes in working environment. Research work is most important and help to implement the
process in organisation. With the help of such kinds of changes is help to increase the market
share and make some improvement in working environment.
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LO 3
P.5 Develop appropriate pitch and applying key principles
The pitch is planned or action is to be development of competitive advantages and help to
better strategies for organisation growth in the market. In this way, it is to be focused on internal
and external working environment and increase the competitive level in the working
environment. This helps to meet organisation requirement and make to improve organisation
performance in the market. In this way is to be focused on following principles and increase
market level and better competitive advantages in the market (McNeill and et.al 2014). In this
way such kind of factor are as follows :-
Approachable market and market size :- In this way organisation is to be focus on
approachable market to the customer. It is help to increase the level of demand in market
and increase profit rate. The number of customer is also gain and better market option in
market.
Knowledge and skills :- In this context knowledge is most important part for each and
every organisation, it is help to manage the level of carrying into action and market share
in organisation (Chang, Benamraoui, and Rieple, 2014). New knowledge and skills is
help to improve the market growth and make some change in execution of working
condition.
Understanding the need of the customer :- In this context need of the customer is help
to manage the working ability and mange internal and external working environment.
The organisation is focus on need of the customer is help to increase the market growth
(Fienhold and et.al 2016). Organisation is work on the bases of need of the customer in
market and make some changes in MARKS AND SPENCER organisation growth.
Network :- In this context network is most important part in the filed of marketing.
Organisation is to be focus on strong network in supplier and distribution level in
market. In such filed strong network is help to manage the organisation growth and
manage profit rate.
The words or speech someone, especially a salesperson, uses to persuade someone to buy, do, or
use something: Investors liked the pitch and agreed to back the start-up company. A business
pitch is a presentation. That same pitch is also used in business classrooms and business plan and
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venture competitions, in which students and startup founders pitch to judges, who are usually
investors.
Pitching to a stakeholder looks very antithetic within various ambiance, organization, and
processes. Stakeholder is to be focus on many factors are as follows :-
Any work with the customer on a daily or time period basis.
Some signed may walk a neutral through a clickable paradigm.
All such kind of factor is most important in competitive advantage in market and make some
changes MARKS AND SPENCER in internal working environment. At the time of face on
competitive advantage market knowledge and network is most important factor improve growth
rate in market. In this way, new knowledge of particular filed is help to increase the level of
customer in market and make some changes in growth rate. Pitch process is help to increase the
market share and make some changes and increase profit rate in market.
There are 5 steps to be focus on improve market share and make some change in overall
development and internal and external working environment. To be use such kind of step for
Develop a pitch to achieve sustainable edge A competitive strategy.
Established brand loyalty ;- In this context to be focus on trade name they have
faithfulness towards, even though the organization does not message the cut-price or
most effectual commodity.
Patent your product :- In patent means to be collect all rights of the products and no
other can use it.
Continues innovation :- In this way, innovation is to be done on continues bases and
increase market share. Keeping your product fresh in market and make some changes in
overall development in market. More and more innovation is help to increase market
value and reduce cost rate in market.
Connect with team member :- To be connected with team member and inculcated large
company and government department to your ability to meet and secure contract.
Use long term contract :- This step has to be dead cautiously, as it can blowback. If you
can set up a long term declaration with your consumer, then clearly they are less likely to
control to a competitor. If you only offer age-long terms piece of land, however, and your
challenger are offering short terms piece of land, then you are likely to lose business.
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There are some factors which is useful for outcome dealing with rejection and focu on outcome
must be improvement.
Focus on how you say, what you say
Get in the zone
Ask to understand
Present solution
Product performance and loyalty of customer is most important and increase market share. With
a structural path analysis, the product performance, customer satisfaction, customer perceived
value and behavioural intentions' relationship are assessed. Additionally, the moderating effect of
the brand strategy in this structural relationship is tested.
Importance of providing realistic solutions to problems:-
Better communication :- Problem solving requires transparent communication where
everyone’s concerns and points of view are freely expressed. I’ve seen one too many
times how difficult it is to get to the root of the matter in timely manner when people do
not speak-up.
M.3 Pitch process
This is discourse pitch process is help to improve the market level and make some
changes in internal and external working environment (Chang, Benamraoui, and Rieple, 2014).
This process is help to competitive advantage market knowledge and network is most important
factor improve growth rate in market. In this way increase the market rate in to be depend on the
better knowledge of filed. It's important to remember that all organisations are involved in
delivering something and the challenge is to understand who that is attractive to and why they
might participate. This is the final part of getting your pitch right. Some steps is to be used in
working environment are as follows :-
Meet prospective suppliers first. ...
Be aware that the best agencies can afford to be more selective. ...
Support your agencies during the pitching process. ...
Give everyone a reasonable amount of time to deliver.
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