A Report on Operational Management, Leadership, and Business Goals

This report examines operational management, focusing on key approaches and their impact on achieving business objectives, using Uber as a case study. It explores the roles of leaders and managers in implementing strategies such as Six Sigma, Lean production, and Total Quality Management (TQM) to improve operational efficiency and meet business goals. The report highlights the importance of these approaches in enhancing the quality of services, optimizing resource utilization, and improving employee performance. It concludes that effective operational management, guided by strong leadership, is crucial for business success. The report references various sources to support its findings, emphasizing the practical application of these concepts within an organization.

Roles of leaders and managers in
operational function

Introduction
Management and operation is the process of controlling
production & operations of the business. This process include the
conversion of raw material into finished goods which help
organisation to achieve its business goals & targets. This report
include the key approaches to operations management and its
value and importance in attaining business objectives.

Key Approaches to Operation
Management
Operation management includes various approaches which
are adopted by company to perform their internal
operations efficiently. Herein, Uber cover wide
transportation network adopts some essential approaches
used by manager and leader to achieve the objective of
organisation.

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Six sigma approach: - Six
sigma approach is used to
find out the problem
prevails within the
company.

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Lean production approach: - It is a systematic method
which is used by organisation to eliminate wastage or help
the manager to identify area where they have to work. This
approach help the organisation to reduce wastage of materiel
at the time of production.

Importance and Value of Operation
Management
Operations management in Uber is concerned with maintaining
the processes of transportation business organisation.
Operations management retain valuable place in organisational
structure. Smooth functioning of organisation can be ensured
only if it is efficiently handled. It helps in providing good base
to the company.

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• There are two parts of manufacturing management one is
service and other the one is operations. Both such activities are
important to the business. Services industry majorly focus on
their consumers and their requirement because they are the
important element who can make them capable to fulfil their
organisation need. They are directly in contact with the them
and have the advantage to gain knowledge about their
preferences.

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Total Quality Management
(TQM) approach
organisation can improve
the quality of goods and
services. Uber wanted to
achieve 20% margin by
implementing TQM.

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• By using Just in time approach, firm determines the way
to decrease time of providing services. Uber can increase
it's customer base by delivering quick services to them. It
should effectively apply this model for further expansion.
This approach help the manager to improve their
operational management work which further help the
business to achieve their goals and objectives.

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•Operational management improve the overall functions or
productivity of the Uber company and also measure the
efficiency of employees or managers. Company focus on
resources which is available in the organisation that further
help the business to achieve their targets & objectives.

Importance of Leaders and managers to improve
quality to meet with business objectives
Operation management help the organisation to improve their
operational functions that is further helpful for the Uber company
to achieve their business goals & objectives. Manager follow the
different approaches such as lean time product or six sigma
approach which to improver internal functions or increase the
productivity of organisation & performance of employees that
further help the manager to achieve their business objectives &
goals.

Conclusion
From this ppt., has been concluded that, key approaches of
operational management help to improve business process
by using different approach such as six sigma and lean
production. With the help of this manager can take effective
decision and it will help the organisation to achieve their
business objectives & goals.