Business Operations and Strategies Analysis and Evaluation

This report provides a comprehensive analysis of business operations and strategies, focusing on key concepts like strategic frameworks, design factors, and operational improvement. It delves into quality management principles, emphasizing their role in achieving customer satisfaction and business success. The report examines how businesses can deliver value, focusing on aligning design strategies with branding, managing quality, and enhancing user experiences. It also explores fundamental operational improvement concepts such as asset optimization, quality improvement, and supply chain management. The report uses the case of Oak Pub to illustrate the practical application of these concepts, addressing challenges like declining sales and suggesting strategies for improvement, including the importance of quality management and root cause analysis. It highlights the significance of operational units in managing and controlling organizational functions to boost productivity, efficiency, and profitability.

BUSINESS OPERATION STRATEGY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
1. Identify the strategic framework of operations management. ...............................................3
2. Design factors and their alternatives which shape operations management...........................3
3. Fundamental operational improvement concepts. .................................................................4
4. Concepts of Quality Management..........................................................................................5
5. Role of operations within a range of business operations......................................................5
CONCLUSION...............................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Business Operations and Strategies are used to evaluate and analyse the functions that are
present in an organization for ensuring its growth and development in competitive market.
Business operations add value in the tangible and intangible assets of the firm. The operations of
the business revolves around the generating and recurring income, increasing the value of the
business assets and securing the income and the value of the business organisation. The main
aim of this assignment is to lay emphasis upon the business operations and the strategies
followed by the organisation in order to increase there sales and productivity.
1. Identify the strategic framework of operations management.
Operational strategies lay emphasis upon how business can deliver value to the
customers while on the other hand strategic planning is used to produce decision about the future
working of the firm. Operation management is that unit of the organisation that focus upon
designing and controlling production process and redesigning operations of the business in order
to produce the goods and services. Since last one year Oak Pub is entertaining people, but the
unit has seen a rapid decrease in the sales and requires some strategies which can helps in
increasing it sales in the competitive market. The strategies of the operation management help
the firms to lay emphasis upon the working strategies followed by them. The strategic
framework provides the guidelines which is used to evaluate the working and the functions of
the organisation. Generally the operational framework is used to describe the structure of the
management in order to describe the corporate organisation.
Oak Pub wants to increase there rate of sales in order to maintain there position in the
market, they can lay emphasis upon the operations that are conducted by there staff members
and all the other members of the unit, this will help them in analysing and evaluating the aspect
and the weak areas where they need to lay focus. Operational management unit of the
organisation is the section which is most important part of the organisation as all the work and
functions of the organisation are managed by this department of the company(Annarelli, 2016).
2. Design factors and their alternatives which shape operations management.
Design factors is the management unit which is used to design policies, supply chain
techniques in order to control the creative process and build structural organisation. Design
factors which are used to shape operational management of the firm is :
Aligning design strategies with the corporate branding strategies

Managing quality and the consistency of design outcomes in combination with the different
disciplines of the design.
Enhancing new methods of user experiences, creating new solutions for the needs of the user and
creating design that are distinguish from the core and major rivals.
The Oak Pub is facing the problem of sales drop they can use the strategies of the design
management in order to lay emphasis upon there core and potential customers. While on the
other hand layout and the design facility are one of the major aspect of the organisations
operations. It involves two way success to the firm. In case of Oak Pub it can prove to be
beneficial by maximizing the effectiveness of the process of production and meeting the desires
of the customers. Operational management is that unit f organisation which create focus upon the
various tasks and activities of the business, it main aim is to structure the organisation in such a
way that the sales,growth, profit and the productivity of the organization can increase. The
process layout in terms of operational management is the unit which is used to manage the flow
of material and handling inventory in the process of management(Auclair, 2015).
3. Fundamental operational improvement concepts.
Managing and Monitoring business organisation is very crucial aspect of the firm. The
reason behind the poor performance of the firm is its management. The strategic management
can be implemented in the firm by understanding the plans and policies of the business, the
strategies which are need to be followed by the members of the firm. Operational improvement
is the fundamental aspect which lay emphasis upon the requirements and the continuous efforts
which are used to increase the productivity and profitability of the firm. For improving
operations of the business following factors are to be considered by the Oak Pub:
Asset Optimization: It is the technique which is used to evaluate the tangible and intangible
assets of the Oak Pub, and the value of there business units. Optimizing the value and the
creation of the assets is very important aspect of organisation.
Quality Improvement: Oak Pub can improve the quality of the services which are being
presented by them to there customers, this will help in increasing the attraction of the people
towards Oak Pub.
Supply Chain : It is the key aspect of any organisation, supply chain is the distribution channel
which is used by the firm in order to transfer the good and services offered by them into the
different regions of the country.

Reliability: Reliable firms are sufficient enough to gain the trust and loyalty of there customers,
such organisations create emphasis upon the various aspect of the organisation so that they can
construct there plans and policies as per the desires and expectations of the core and potential
customers(Chandra, 2017).
4. Concepts of Quality Management.
Quality is the most important aspect of any organisation, it is very important in order to
receive the trust and loyalty of the customers. Quality is the measure which is used to identify
the level and standards of the organisation. The basic aspect of the quality management are:
Improvement: If company notice there is some kind of problem with the quality and standard of
there product then in such case they need to bring improvement in the working of the production
and manufacturing department, so as to ensure that whatever they are doing; they are
implementing it in a correct manner. In case of Oak Pub, the quality and help the firm in order to
bring rise in there sales.
Cost of Quality: Quality not depends upon the money, it depends upon the factors that are used
in manufacturing and producing goods and services. The poor quality of goods and services
creates negative impact upon the mind of the customers(Reim,2015).
Customer Satisfaction: The main significance of good quality of products and services is that it
helps in gaining the trust and loyalty of the customers. Customers are attracted towards the
products of good quality because it helps in keeping them healthy and many kinds of the other
benefits. In vase of Oak Pub the firm can increase it sales by attracting the customers by
providing them goods and services of premium quality.
Root cause analysis : This helps in analysing the main area of the problem, the tools, techniques
and all the other measure which can be used to solve the problem and helps in identifying the
reason behind its occurrence(Jacobs, 2014).
5. Role of operations within a range of business operations.
Operating unit is the most important aspect of the organisation, it helps in managing and
controlling the functions of the organisation. Operational strategies lay emphasis upon how
business can deliver value to the customers while on the other hand strategic planning is used to
produce decision about the future working of the firm. Operation management is that unit of the
organisation that focus upon designing and controlling production process and redesigning
operations of the business in order to produce the goods and services. Since last one year Oak

Pub is entertaining people, but the unit has seen a rapid decrease in the sales and requires some
strategies which can helps in increasing it sales in the competitive market. The strategies of the
operation management help the firms to lay emphasis upon the working strategies followed by
them. The strategic framework provides the guidelines which is used to evaluate the working and
the functions of the organisation. Generally the operational framework is used to describe the
structure of the management in order to describe the corporate organisation. These operations are
used to manage, monitor, control and speculate the working of the organisation in order to
implement changes within it(Molina-Azorín, 2015).
CONCLUSION
From the above assignment it can be concluded that business operations and strategies
are two interrelated topic and it is very important for the business firm to manage and monitor
the working of an organisation so0 that they can solve the issues that occurred in the
organisation and helps in increasing its productivity, efficiency, effectiveness and profitability. It
has also been seen that the main reason behind the decrease in sales of Oak Pub is management
techniques used by them, which are not very effective and effecting the working of an
organisation, the firm can improve its working by controlling and monitoring the functions of
the organisation.

REFERENCES
Books and Journals
Annarelli, A., 2016. Strategic and operational management of organizational resilience: Current
state of research and future directions. Omega.62. pp.1-18.
Auclair, S., 2015. From preparation to operational management of seismic crisis: supporting
tools for civil-protection services. GEORISKS IN THE MEDITERRANEAN AND THEIR
MITIGATION. p.280.
Chandra, K., 2017. Measuring Operational Management Information Technology: COBIT 5.0
and Capability Level. International Journal of New Media Technology. 4(1). pp.37-41.
Jacobs, F. R., 2014. Operations and supply chain management. (pp. 533-535). New York, NY:
McGraw-Hill/Irwin.
Molina-Azorín, J. F., 2015. The effects of quality and environmental management on
competitive advantage: A mixed methods study in the hotel industry. Tourism
Management. 50. pp.41-54.
Reim, W., 2015. Product–Service Systems (PSS) business models and tactics–a systematic
literature review. Journal of Cleaner Production. 97. pp.61-75.