This report offers a comprehensive analysis of Marks & Spencer's (M&S) business operations and management strategies. It begins with an introduction to business operations, defining them as activities that streamline business objectives. The main body delves into the key functions of business operations, including accounting, finance, production, sales, marketing, and management, highlighting their interdependencies and importance. The report then examines M&S's operational management decisions, such as those related to production, supply chain, logistics, location strategies, quality control, and human resources, and how these decisions have impacted the company's performance, particularly in the context of economic challenges and the rise of online retail. The report concludes by summarizing the key findings and emphasizing how M&S has adapted its strategies to reduce costs, improve efficiency, and maintain a competitive edge in the retail market. The report provides a case study of M&S's operations in the UK.
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