Comprehensive Report: Business Operations and Systems at NTUC

This report provides a comprehensive analysis of business operations and systems, focusing on the context of NTUC, a major retailer in Singapore. It delves into the essential components of successful business operations management, emphasizing the importance of supply, efficiency, reliability, flexibility, and quality control. The study employs the Soft Systems Methodology (SSM) to assess potential issues faced by NTUC, incorporating rich pictures and CATWOE analysis to visualize and understand the operational landscape. The report also examines the process of transforming performance objectives into operational priorities and resource allocation, as managed by NTUC's executives, highlighting strategic elements like supply chain optimization, technology integration, and customer-centric approaches. The conclusion emphasizes the need for continuous improvement and adaptation to maintain a competitive edge in the market.

Running head: BUSINESS OPERATIONS AND SYSTEMS
Business operations and systems
Name of the Student:
Name of the University:
Author note:

1BUSINESS OPERATIONS AND SYSTEMS
Table of Contents
Introduction.............................................................................................................2
Part 1.......................................................................................................................2
The essential parts of successful business operations management for NTUC....2
Soft system methodology for assessing issues may be faced by NTUC...............4
Part 2.......................................................................................................................6
Rich Picture and CATWOE analysis......................................................................6
Part 3.......................................................................................................................9
The procedure of turning performance objectives into operations priorities and
resources by the NTUC Managers....................................................................................9
Conclusion............................................................................................................12
References............................................................................................................13

2BUSINESS OPERATIONS AND SYSTEMS
Introduction
Operation management is helpful for a business to make proper plan and activity
that can be helpful to gain competitive advantages. Operation management in business
is alluded as the plan, activity and additionally controlling the procedure, which changes
over labor and raw materials into items and management, which are sold to the
customers. The present study deals with particular Operations performance objectives.
It depicts fundamental components for successful business Operations management for
the task of NTUC inside Singapore. In addition, Soft frameworks system is utilized to
review the issues that may be looked by NTUC. However, rich picture, root definition,
table for CATWOE, AS IS process and TO BE process design is exhibited in the study.
Moreover, the way toward transforming execution destinations into the needs of active
and also assets are by the managers are talked about in the study.
Part 1
The essential parts for successful business operations management for NTUC
Business activity is the feature of an undertaking where a significant number of
the works happen. Operations are exceedingly task arranged and inclination for
following clear advances. It is important to make a collaboration of several methods that
are At the point when supply turns out to be a piece of business to the operational
management, the organization needs to center around supply for work (Johnson et al.
2016). In the organization, operations activity for fair prices goes through several steps.
It is required to follow the steps that can be beneficial for the organization. For benefit-

3BUSINESS OPERATIONS AND SYSTEMS
arranged organizations like NTUC, the supply has the inclination to be essential
information and the workplace supplies and equipment go about as an imperative
factor. In addition, local conveyance focuses, stores, conveyance and additionally home
of customers have pivotal part keeping in mind the end goal to satisfy the targets of the
matter of NTUC. In an assembling organization, Operations are focal and also take after
items from essential assets to the finished unit. However, transportation of unit is
incorporated into the procedure (Van Der Aalst et al. 2016). There are particular sorts of
business management that focus totally on the operations and the procedure that can
be improved. In a compelling business execution, a few components, for example,
supply, effectiveness, dependability and flexibility and additionally quality control act an
imperative part to be fruitful in business. However, in the segment of requesting, the
unadulterated play focuses on exploring web interfaces and versatile application are
essential to be considered towards making the viable business of NTUC.
On the other hand, there are complex algorithms with a specific end goal to
customize and additionally enhance the involvement of shopping of the customers. It
comprehends requests of the customers and takes operations as indicated by the part.
In NTUC, strategic acts a pivotal part to fulfill the objective of the organization. In this
manner, rearranged inbound calculated and expansive brought together satisfaction
focuses and the whole method enhanced through utilizing restrictive types of gear and
in addition, programming arrangements are pivotal elements for powerful business
execution of the organization (Abu Naser and Al Shobaki 2016). In addition, one of a
kind center point alongside talked conveyance arrangement and market driving course
enhancement and in addition driver programming is considered as vital components for

4BUSINESS OPERATIONS AND SYSTEMS
powerful business execution of the organization. These components are advanced
towards giving quality items and management to the customers of the organization.
Soft system methodology for assessing issues may be faced by NTUC
Soft Systems Methodology (SSM) is considered as the framework's approach,
which can be used to investigate and also critical thinking in confused alongside
muddled circumstances. Moreover, Soft framework procedure uses the frameworks
considering in a cycle of action research and learning and appearance to help to
understand a few observations, which is existed in the brains of unmistakable
individuals engaged with the circumstances (Akhtar et al. 2018). Arranging for data
frameworks, human asset management and study of the coordination frameworks
alongside the master frameworks improvement is incorporated into the procedure. SSM
is being used in the exploration identified with the learning and undertaking
management and in addition building. The procedure is particularly suited to confused
management frameworks. It looks to review a few unique choices as could be allowed.
The specific approach can be material to a few areas that incorporate change
management and getting ready for wellbeing and restorative frameworks. Hence, it is
important for the organizations to develop effective methodology that can be helpful for
the organization to fulfill target of the organization and obtain competitive benefits
(Akhtar et al. 2018). On the other hand, challenges for implementing the methodology
need to overcome and achieve the target.
Business process management is the set of techniques to make continuous and
iterative enhancement of all procedures engaged in running the organization. The

5BUSINESS OPERATIONS AND SYSTEMS
techniques can assist in minimizing errors as well as increasing productivity within the
organization. On the other hand, bringing fresh perspective as well as practical
approaches to the viewpoint as well as managing the organization. Thus, focusing on
the procedure as well as deploying the efficient methods that can accomplish the
targets during leveraging existing investment in technology as well as infrastructure.
The operational evaluation as well as planning service needs to be designed
properly that can uncover the areas in the requirement of enhancement as well as
defining the areas for potential cost savings along with the service level enhancement.
Documentation of the existing business model as detection of pain points is helpful in
this. On the other hand, it is helpful to assess the existing technology platforms in order
to detect functional gaps (Akhtar et al. 2018). It is significant to manage performance of
vendor with custom weightings along with measurements. Thus, it is required to analyse
data and generate a comprehensive report, which can provide detailed findings along
with recommendations.
As one of the real retailer organizations in the Singapore, NTUC likes to take
choice for acquainting mixture offices all together with permit the customers proceeding
with arrange items online and have these conveyed to the entryway of the customers
and opening new stores keeping in mind the end goal to finish in the commercial center.
Improvement of the rich picture can speak to the work-in-advance at the specific stage.
There are seven phases of Soft framework philosophy, for example, entering the
circumstances that are considered as problematical. In this stage, a few issues because
of online item accessibility of the customers are considered as problematical
circumstance. Undertaking the phases of SSM, interviews with the chose venture

6BUSINESS OPERATIONS AND SYSTEMS
colleagues have been led to build up a rich picture. The goal was to pick up learning
with respect to the structures, strategies and discernment and in addition convictions
identified with the contextual analysis circumstance (Wall et al. 2017).
In the second stage, it is required to express the issue circumstance. Issues like
security issues and confirmations issues may be looked for the business technique
jump at the chance to be taken by NTUC. However, detailing of root meanings of
pertinent frameworks of the deliberate movement is required for the case. Moreover,
creating applied models with this present reality circumstances are characterizing the
conceivable changes that are conceivable and attainable should be incorporated into
the Soft framework philosophy.
In the present case, growing the business through on the web and conveying the
items to the entryway venture of the customers as the business procedure for
increasing upper hands over Morrison and Amazon (Datta 2018). In addition, it is
required to take Operations keeping in mind the end goal to upgrade the circumstance
of the issue. In such circumstances, even the real issue is to be tended to that won't be
less demanding for concurring with all. However, to make intercession of the real
circumstance, the Soft framework approach uses thought of the framework as an
interrogative gadget, it would empower clashes among the concerned specialists of the
organization. In any case, an exemplary type of procedure incorporates the means
through which the business viewpoint can be investigated (Kottomtharayil et al. 2016).
In this point of view, arranging apparatuses for SSADM framework advancement
strategy for the legislature of Singapore is suggested. The general pertinence of the

7BUSINESS OPERATIONS AND SYSTEMS
specific approach would be useful for the functionalists that help the present state of
affairs and additionally existing force structures.
Developing the evaluation process as well as strategy can be helpful to manage
the transformation program as well as realizing the advantages within the short time and
it has an important quality enhancement. Thus, increasing productivity can translate the
functionality to the organization. Hence, the target is optimizing the business activity and
service as one of the most efficient as well as cost effective way. Management
procedures can govern operation of a specific system of the organization.
Part 2
Rich Picture and CATWOE analysis
Figure 1: NTUC retailer

8BUSINESS OPERATIONS AND SYSTEMS
(Source: Created by author)
(Source: Created by author)
Figure 2: Rich Picture
(Source: Created by author)

9BUSINESS OPERATIONS AND SYSTEMS
Figure 3: To be a process
(Source: Created by author)
Root definition
It is significant to confronting the demands for social actions that are beyond of
the requirements of NTUC Public policy in an ethical way (Kapur and Kumar 2016). If
escaping from visibility managers, it is needed for the pressure of social action for
interest groups and stay from the mission of the system in order to deliver economic
performance. In addition, the value of the system is important to deliver economic
performance. On the other hand, the value of society delivers economic performance
that can be analyzed as effective in the provided sphere.
Through CATWOE analysis, the new procedure of NTUC can be analyzed.

10BUSINESS OPERATIONS AND SYSTEMS
Customers: Consumers are the stakeholders having a
vital role. They are the users of the
system. On the other hand, the customers
look for effective performance in business.
Actors: The people engaged in the process are
needed to identify.
Transformation: The changes to the system such as a
procedure to transform the inputs that
include the transformation of the process
Weltanschauung: The process is needed analyzing the
process and has a negative impact on the
overall process of business.
Owner: The decision makers have the author
making changes and stop in the project. It
helps to take a decision on the changes in
NTUC.
Environmental constraints: It has a vital role that considering in the
enterprise.
Part 3
The procedure of turning performance objectives into operations priorities and
resources by the NTUC Managers
In order to survive and make genuine incentive in the undeniably aggressive
worldwide markets, the organization likes to receive complex procedures (Glider et al.
2016). Building up the technique including incorporating the system and instruments,
which can be helpful for the organization is defined by the directors and additionally
build up the methodology. Alongside these, interpreting the system and arrangement

11BUSINESS OPERATIONS AND SYSTEMS
with the circumstance of the business organization can be used for transforming the
execution destinations into the needs of the operations and additionally assets by the
supervisors of NTUC. Screen and taking in the stages and after that testing and also
adjusting the procedure would be useful for the organization with a specific end goal to
transform the execution targets into tasks. As the organizations endeavor to make
execution on unpredictable techniques over the bigger and entangled territories for right
execution of the systems, the directors of NTUC consider the procedure as one of the
critical components of the business procedure. Regarding execution as a procedure is
one of the significant systems taken by the chiefs of NTUC keeping in mind the end goal
to transform execution destinations into the Operations needs. In addition, the
supervisors of NTUC distinguish the exceptional procedure of execution for turning
execution goals (Chatzoudes et al. 2015).
Analysis of performance model would be useful in this viewpoint. It is essential to
comprehend whether there is a requirement for preparing not for breaking down the
execution model of NTUC (Grabara et al. 2014). In addition, learning lack among the
staffs can be resolved through execution shown in the present case situation. However,
lacks with respect to management, compelling utilization of the abilities are dissected
through performance model analysis. Likewise, the elements that are essential for the
efficient error related issues are required to break down utilizing execution show.
Besides, it is significant to discover whether there is aptitude inadequacy among the
staffs or not. Introduction of aptitudes sufficient for the coveted execution is required to
break down.