Research Report: Quality Management and Business Operations

This report investigates the significance of quality management in business operations, particularly within the retail industry. It explores the impact of various techniques like Six Sigma, Lean production, and Servqual on improving productivity, efficiency, and the overall quality of products and services. The research includes an analysis of survey data, revealing insights into how managers perceive and implement these approaches. The report examines the use of specific techniques in organizations, such as Marks and Spencer, and evaluates the role of quality management in enhancing business performance and addressing wastage. The research also references scholarly articles to support its findings and provides a comprehensive understanding of quality management's role in achieving business success and growth within a competitive environment.

RESEARCH PROJECT

INTRODUCTION
Business organisation requires getting huge success and growth
in the competitive business environment. As in the retail
industry, there are huge competition among the corporations and
every firm needs to earn the maximum profitability and market
share. In order to achieve the determined objective, company
requires improving the productivity, efficiency and quality of
products and services. Present research is based on the
significance of quality management approaches within business
for improving business operations and sales of products and
services. With the help of this research study, researcher can
understand significance of operation management approaches
and system within retail industry.

Theme 1: Managers are aware about the operation
management and its several techniques
Yes No
0
1
2
3
4
5
6
7
Frequency

Theme 2: Approach mostly used within your
organisation
Servaqual
Total quality management
Six Sigma
Lean production

Theme 3: Effective operation management helps to
organisation in improving the business operation and
performance
Strongly agree Agree Disagree Strongly disagree
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Frequency

Theme 4: Total quality management assists in
improving the quality of product and services
Yes No
0
1
2
3
4
5
6
7
8
9
Frequency

Theme 5: Six sigma helps in eliminating wastage and
improving quality of business operation
Strongly agree
Agree
Disagree
Strongly disagree
0 1 2 3 4 5 6
Frequency

Theme 6: Technique mostly used in the manufacturing
and production work in the Marks and Spencer
Servaqual
Total quality management
Lean production
Six sigma

REFERENCES
Ghosh, K., 2015. Benevolent leadership in not-for-profit organizations Welfare
orientation measures. ethical climate and organizational citizenship behaviour.
Leadership & Organization Development Journal. 36(5). pp.592-611.
Harwiki, W., 2013. The influence of servant leadership on organization culture,
organizational commitment, organizational citizenship behavior and
employees' performance (Study of outstanding cooperatives in East Java
Province, Indonesia).Journal of Economics and Behavioral Studies.5(12).
p.876.
Hatch, M. J. and Cunliffe A. L., 2013 Organization Theory: Modern, Symbolic
and Postmodern Perspectives OUP Oxford.
Hogan, S. J. and Coote, L. V., 2014. Organizational culture, innovation, and
performance: A test of Schein's model.Journal of Business Research.67(8).
pp.1609-1621.