Report: Business Operations, Customer Service, and External Factors

This report provides an overview of business operations, examining both public and private sector business structures, including sole proprietorships and partnerships. It explores different business structures like divisional and functional structures, highlighting their impact on organizational efficiency. The report delves into how external factors, such as those analyzed through PESTEL analysis, affect business operations. Furthermore, it discusses the significance of customer service, its impact on business reputation, and the benefits of customer profiling for better customer acquisition and market penetration. The conclusion summarizes the importance of various business functions and the role of HR and team members in business success, supported by references to relevant academic sources.

HOW BUSINESS
OPERATES
TASK-1 & TASK-5

TABLE OF CONTENTTABLE OF CONTENT
• Introduction
• The different types of business organizations in public and private sector
• Different kinds of business structures which are followed by the business organization
• How external affairs effects the functioning of the business
• What is the impact of customer services on success of the business
• What are the benefits of customer Profiling
• Conclusion
• Referenceses

INTRODUCTIONINTRODUCTION
• Business operation is a process of daily
activities carried by business for profit
earning and to generate value and growth.
Business operation differs according to
industry, business type which can be run
by profit and non profit organisations

TASK-1TASK-1

The different types of business
organizations in public and
private sector
• Private sectors refer to the
organisation run by the individual
for profit earning which is not
controlled by the government,
different types are sole proprietor
ship, partnership etc.

CONTD…CONTD…
• Public sectors refer to the organisation run
by the government for society benefits by
providing goods and services. Types of
public sector are- departmental undertaking,
statutory corporations’ government
companies.

Different kinds of business
structures which are followed by
the business organisation
• Divisional structure – It refer to the various
departments created on the basis of different
product produce by an enterprise. It includes
different functions of production, finance,
sales etc. it helps the organisation in
development of the skills, accountability,
decision making.

CONTD…CONTD…
• Functional structure – It refer to the
division of organisation in departments
according to their functions. Each department
has its own responsibility. The structure helps
the organisation in control of quality and
performance and suitable for the business
who deals in operations.

HOW EXTERNAL AFFAIRS
EFFECTS THE FUNCTIONING OF
THE BUSINESS
• PESTEL Analysis is done to determine the
framework of macro- environmental factors that are
used in the environmental scanning. The analysis is
done on the TESCO which includes political,
economic, social, technological, environment, legal.

TASK-5TASK-5

WHAT IS THE IMPACT OF
CUSTOMER SERVICES ON
SUCCESS OF THE BUSINESS
• Customer service is direct interaction between a consumer and representative of
the company. It offers the support to the customer before and after they buy and
use the product or service. The impact of customer service helps the company
to increase their reputation. The internal morale of the business is improved as
the training and motivation is provided and positive mind set and attitude is
developed.

What are the benefits of customer
Profiling.
• Customer profiling helps in better customer acquisition by understanding
profile of them. It helps in market penetration by analysing the market
opportunities of target market. Response rates are enhanced by conducting
campaigns and sales and interacting with the customer at right time with right
people.