Business Operations Report: Customer Service and Profiling

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Added on  2023/02/06

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This report delves into the core aspects of business operations, encompassing various organizational structures such as sole proprietorships, partnerships, and companies, as well as public sector entities. It explores the influence of local, national, and international economic environments on businesses, using Sainsbury as a case study and applying PESTEL analysis. The report also emphasizes the significance of customer service and the advantages of customer profiling, including enhanced understanding of customer preferences and data collection for improved outcomes. It provides insights into different business structures like matrix, flat, and tall structures, while also covering the impact of customer service on business success. Overall, the report provides a comprehensive overview of crucial elements in business management.
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How Business Operate
TASK 1 & 4
Task 1
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Table of Contents
Introduction
Various types and structure of private and public sector organization
Different structure within the business
How local, national and international economic environment
impacts
Impact of customer service on business success
Benefits of customer profiling to a business
Conclusion
References
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Introduction
Business operations concern with everything which happens in the
company for the purpose of running activities and generate higher
revenues or profits in an effective manner. Business man consider the
action plan for operations by considering equipment, people and
entire systems which are necessary to make organisational functions.
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Various types and structure of private
and public sector organisation
In this defined various types of business which operates its functions
for the purpose of attaining predetermined goals or objectives in
well manner. These firms generally comes from different
background and have their own objectives, size, structures and
scope as well.
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These can be understood by considering various types of business in
the private sector such as:
Sole proprietorship
Partnership
Companies
Franchise
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Public sector companies
In this included those business firms which are operated by the
government authority as they are main stakeholders of these types
of companies. These are as following:
Central government
Local government
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Different structure within the business
There are various organisations defines who have different structures
and culture of the firms. It is necessary to follow such structure and
consider those for running business in more efficient manner. In this
consist some organisational cultures with beliefs, values, norms and
code of conducts that company follows for run the business in an
effective manner.
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There are some business organisation that have different legal
structures and forms as per their nature such as:
Sole proprietorship
Franchise
Companies
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There are defines some types of business structure such as:
Matrix structure
Flat structure
Tall structure
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How local, national and international
economic environment impacts
Sainsbury is a retail industry based in U.K and international. It was
founded in 1869. This retail industry is one of the most popular
brand in a retail sector. This category includes formal wear, casual
wear, party wear, fusion, accessories and other related things for
men, women and children.
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PESTEL of Sainsbury
Political factor
Economical factor
Social factor
Technological factor
Legal factor
Environmental factor
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Impact of customer service on business
success
In the present era, management requires to improve customers services
so that they can be loyal towards firm and achieve long term
benefits within limited time period. It is necessary to appoint better
skilled persons who are able to perform entire tasks or works in
more effective manner and satisfy customers needs or wants through
effective quality of products or services in well manner.
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