Business Operations Report: Analyzing Business Operations in the UK

This report provides an overview of business operations, focusing on the UK context. It begins by defining business and then explores the types of organizations found in both the public and private sectors, using examples like John Lewis Partnership and the National Health Service. The report then delves into different organizational structures, including functional, divisional, and matrix structures, with examples from companies like Tesco, Unilever, and Sainsbury's. It examines the impact of the external environment, using PESTLE analysis, and the importance of customer service, highlighting its positive effects on business growth. Furthermore, it discusses the benefits of customer profiling, such as targeting relevant audiences and increasing response rates. The report concludes by summarizing the key factors to consider when operating a business, emphasizing the importance of structure, legislation, and financial aids, as well as the impact of local, national, and global environments. References to academic sources are provided.

How to Operate Business

Table of Content
 Introduction
 Types of organization found in public and private sectors
 Different structures
 Impact of external environment over businesses
 Impact of customer services
 Benefits of customer profiling to a business
 Conclusion
 References

Introduction
Business is the commercial enterprise consist
of the various sectors with several activities
and roles with aim to gain profit in the end.
Different business organization has different
vision and mission to operate their daily
activities. The report outlines the types of
organizations in UK within public and private
sector using various examples. Further in the
report structure of businesses in UK are briefly
discussed.

Types of organizations found in the public
and private sectors
Private sector
Private sector is that part of UK organization structure which is not operated by the
government. John Lewis Partnership company is the example of private sector organization in
UK. The various types of organization within private sector are described underneath:
• Sole proprietorship
• Partnership
• Limited liability company

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Public sector
Public sector in UK is owned by the government and operated by government employees
for the benefit of the society. For instance, National health service is the public sector company
of UK. The various organization found within public sector are:
• Departmental undertaking
• Statutory corporations
• Government company

Different structures
Different organizations have different structures
within the businesses in the UK according to their
goals and objectives. The three organizational
structures are described below:
Functional organizational structure: a hierarchical
kind of organization structure with highest authority
at top and followed by subordinates in particular
functional area in bottom as per their roles and
functions. Company like 'Tesco' functional
organizational structure.

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Divisional organizational structure: In
this company divides the organization in
various division as per their work and
responsibilities. 'Unilever' uses the
divisional organizational structure to divide
its product type.

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Matrix organizational structure:
It is the combination of divisions
and functions which make it a
complex organizational structure.
This type of structure fosters the
productivity and clarity of
objective in company. 'Sainsbury'
uses matrix organization structure.

Impact of external environment over
business
To analyze the local, national and global economic environment PESTLE analysis of the
Tesco is conducted below:
• Political factor
• Economic factor
• Social factor
• Technological factor
• Legal factor
• Environmental factor

Impact of customer services
Customer service is assistance and advice by the organization for timely, attentive and cheerful
service of product and service to customers. The customer service must too good to positively
impact the growth of the business. The impact of customer service on the success of business
are:
• Uphold reputation
• Support raise in price
• Larger customer base

Benefits of customer profiling to a business
Customers are the necessary and needful part of every organization because the success and
failure of the business is dependable on the customers. A business should always invest its
money and time in its customers to gain customer loyalty. To understand the actual audience or
target customers for the organization a data based tool or method is used by organizations like
ASDA known as customer profiling. The various benefits of customer profiling in a business
are mentioned below:
• Targeting relevant audience
• To increase the response rate
• Improved market penetration

Conclusion
It is concluded from the above report that to operate business various factors like structure,
employment legislation, motivation theories etc. are need to be considered to run it smoothly.
Accounting plays a very crucial role in operating a business with proper financial aids. The
impact of local, national and global environment are also regularly examined to grow the
businesses.