Business Operations Report: Mayfair Barber Shop, London Analysis

This report provides a detailed analysis of The Barber Shop Mayfair's business operations. It begins with an overview of the organization, its services, and history. The report then presents a Gantt chart outlining project timelines and tasks. A significant portion of the report focuses on identifying and evaluating operational challenges faced by the barber shop, including issues related to technology, funds, and competition. The analysis incorporates the 4V model and lean management principles to assess the company's processes and recommend improvements. The report evaluates key processes of delivering services and suggests recommendations for enhancing efficiency and customer satisfaction, including adopting new technologies and improving operational management. The conclusion summarizes the key findings and reinforces the importance of implementing the recommendations for the barber shop's success.

Business
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Organization overview...........................................................................................................1
Gantt Chart.............................................................................................................................2
................................................................................................................................................6
Operations challenges analysis...............................................................................................6
Evaluation of key process of delivering services...................................................................9
Improvement Recommendation...........................................................................................11
CONCLUSION .............................................................................................................................12
REFRENCES.................................................................................................................................14

INTRODUCTION
Business operating is define process which is adopted by a company in order to harvest
values through assets which are owned by a business. In this assets can be consider as tangible or
intangible objects. Through effective business operating an organization able to conduct as well
as operate their business activities in effective manner which leads to high profitability and
market shares (Berman, 2012). Organization taken for this report is The Barber Shop Mayfair
which is one of the oldest as well as well established barber shop which is operating at London.
It is founded in year 1968 It offers variety of services such as re- styling, children hair cutting,
skin fade refresher service, hair cut, beard trim and many more. The respective company offer
variety of products ranges at worldwide level. Topics included in this assignment are
organization overview, Gantt chart, operations challenges evaluation and process analysis along
with recommendation for improvement.
MAIN BODY
Organization overview
The Barber Shop Mayfair is well established as well as oldest barber shop in London. It
was established in 1968 and offers high standard services to loyal as well as new clients. There
are old and modern both barbers in respective store for providing ultimate barbering experience
to customers and make them satisfied (Charles, Schmidheiny and Watts, 2017). The Barber Shop
Mayfair is located at 6 Hertford Street, Mayfair, London and its opening timing is 9 am to 7 pm
from Monday to Friday as well remain close on Saturday. Below mention are services of
respective store along with required time duration and amount. Explanation are as follows :-
Services Time Price
Scissor Cut and Style 30 minutes £28 (with wash)
Short back and Sides 30 minutes £25 (With was £28)
Clipper cut all over 15 minutes £20 (with was £23)
Skin fade (wash included) 45 minutes £30
Skin fade refresher (back and
sides only)
30 minutes £22
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Re-Style 45 minutes £35
Luxury hot towel cut throat
shave
45 Minutes £32
Beard trim with razor 15 Minutes £18
Beard Trim clippers 20 Minutes £14
Children's haircut (under 16
years of age)
30 Minutes £22
The barber shop Mayfair is facing several issues because they don't have latest
technology and equipment as well as it is not possible for them to adopt it because of insufficient
funds.
Gantt Chart
Gantt Chart is invented by Henry Gantt in between year 1861 to 1919. It is define as
graphical representation of bar graph which explains schedule of project and time taken to
complete the task (Chatzoudes, Chatzoglou and Vraimaki, 2015). In this chart, task is performed
on vertical axis and time periods is determined on horizontal axis. The width of the graph depicts
about the time taken to complete each activity. The advantage of Gantt chart is that it avoid
overlapping which means new task cannot get start until previous task gets completed. Along
with this, it is easy to construct as well as it also gives earliest date for completion of project. It
also show dependent relationship among the activities as well as current schedule status.
There are several advantage which feel by The Barber Shop Mayfair by adopting this
such as they able to display information of any project or activities in respect of proper time. In
addition to this they also get benefit because it is simple to create as well as it provide effective
starting point for starting planning of the project (Cho and Chan, 2015). The respective report is
based on identification of operational management issues which for which project manager
develop Gantt Chart which include activities like identification of company where issues is
identify, analysis of resources of respective firm, check authenticity of resources , identification
of challenge, development of management framework, evaluation of key process of delivering
services, conduct quality of improvement practices and recommendation for improvements.
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Task Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled
Identification of
company 15 days Mon 11/11/19 Fri 11/29/19
Auto
Scheduled Do research 2 days Mon 11/11/19 Tue 11/12/19
Auto
Scheduled
Develop list of
companies 5 days Wed 11/13/19 Tue 11/19/19 2
Auto
Scheduled
Select some
options 3 days Wed 11/20/19 Fri 11/22/19 2,3
Auto
Scheduled
Identify
appropriate company 5 days Mon 11/25/19 Fri 11/29/19 4
Auto
Scheduled Analysis of resources 52 days Mon 12/2/19 Tue 2/11/20
Auto
Scheduled
Identify list of
resources 12 days Mon 12/2/19 Tue 12/17/19 4,5
Auto
Scheduled Evaluate resources 15 days Wed 12/18/19 Tue 1/7/20 7
Auto
Scheduled
Remove unnecessary
resource 25 days Wed 1/8/20 Tue 2/11/20 8
Auto
Scheduled
Analyse
effectiveness of
selected resources
15 days Wed 1/8/20 Tue 1/28/20 7,8
Auto
Scheduled
Check authenticity of
resources 53 days Wed 2/12/20 Fri 4/24/20
Auto
Scheduled
Develop list of
effective resource 12 days Wed 2/12/20 Thu 2/27/20 9,10
Auto
Scheduled
Develop
professional team who
will check resources
10 days Fri 2/28/20 Thu 3/12/20 12
Auto
Scheduled Conduct research 8 days Fri 3/13/20 Tue 3/24/20 13
Auto
Scheduled
Collect data and
information related
to resource
13 days Wed 3/25/20 Fri 4/10/20 14
Auto
Scheduled
Check authenticity
of resources 10 days Mon 4/13/20 Fri 4/24/20 15
Auto
Scheduled
Identification of
current operational
management issues
82 days Mon 4/27/20 Tue 8/18/20
Auto
Scheduled
Conduct workplace
evaluation 15 days Mon 4/27/20 Fri 5/15/20 16
Auto
Scheduled
Identify list of
issues 19 days Mon 5/18/20 Thu 6/11/20 18
Auto
Scheduled
Conduct analysis
of issues 28 days Fri 6/12/20 Tue 7/21/20 19
Auto Identify major 20 days Wed 7/22/20 Tue 8/18/20 20
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Scheduled current issues
Auto
Scheduled
Establish operational
management framework 62 days Wed 8/19/20 Thu 11/12/20
Auto
Scheduled
Identify list of
activities 12 days Wed 8/19/20 Thu 9/3/20 19,21
Auto
Scheduled
Conduct research
related to framework 28 days Fri 9/4/20 Tue 10/13/20 23
Auto
Scheduled
Select design of
framework 12 days Wed 10/14/20 Thu 10/29/20 24
Auto
Scheduled
Develop
operational
management framework
10 days Fri 10/30/20 Thu 11/12/20 25
Auto
Scheduled
Evaluate the key
process of delivering
services
48 days Fri 11/13/20 Tue 1/19/21
Auto
Scheduled
Develop
understanding of
delivering services
9 days Fri 11/13/20 Wed 11/25/20 26
Auto
Scheduled
Identify processes
which is effective 12 days Thu 11/26/20 Fri 12/11/20 28
Auto
Scheduled
Conduct evaluation
of every services 15 days Mon 12/14/20 Fri 1/1/21 29
Auto
Scheduled
Select appropriate
one 12 days Mon 1/4/21 Tue 1/19/21 30
Auto
Scheduled
Conduct quality
improvement practices 70 days Wed 1/20/21 Tue 4/27/21
Auto
Scheduled
Identify
effectiveness of
quality work
15 days Wed 1/20/21 Tue 2/9/21 30,31
Auto
Scheduled
Develop list of
practices for
improving quality
28 days Wed 2/10/21 Fri 3/19/21 33
Auto
Scheduled
Conduct evaluation
of every work 12 days Mon 3/22/21 Tue 4/6/21 34
Auto
Scheduled
Select appropriate
practice for company 15 days Wed 4/7/21 Tue 4/27/21 35
Auto
Scheduled Recommendation 33 days Wed 4/28/21 Fri 6/11/21
Auto
Scheduled Understand issue 15 days Wed 4/28/21 Tue 5/18/21 36
Auto
Scheduled Analyse its impact 10 days Wed 5/19/21 Tue 6/1/21 38
Auto
Scheduled
Develop list of
recommendations 5 days Wed 6/2/21 Tue 6/8/21 39
Auto
Scheduled
Provide effective
recommendation for
company
3 days Wed 6/9/21 Fri 6/11/21 40
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Operations challenges analysis
There are several challenges which are face by The Barber Shop Mayfair while
conducting their work at their potential location such as issues related to funds, skilled
employees, lack of resources and many more. But the main one which impact on their working
or operations badly is that they are lacking behind in adopting advance technology (Choi, Cheng
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and Zhao, 2016). Along with this they are also going through issue which is related with
operational management i.e. they are not able to expand their business as well as they are also
facing operational issues in fulfilling expectation of customers. This is so because respective
company has limited advance technology based equipments due to which they are not able to
fulfilling expectation of customers according to change in trends. On the other hand they are not
able to expand their business globally because they have less amount of funds as well as
investors. So in order to avoid and overcome this situation The Barber Shop Mayfair adopt
several operations management framework which are mentioned below:-
 4V model
This model is developed by Bill Grace who is consider as one of the founder of Center
for ethical leadership. Here, 4 V's represent value, voice, vision and virtue. This is generally
adopted by a firm leaders in order develop effective decision so that they able to provide quality
salon services to the customer by adopting new advance technology. Explanation of respective
model in respect of The Barber Shop Mayfair is given below:-
Factor Description
Value At this situation leader of respective company will develop themselves as a
effective ethical lead who will decide their value first of conducting a particular
work. In respect of this respective company manager will identify new
technology which they can adopt in order to conduct provide quality services to
customers such as they can adopt tools like electric clipper, comfortable chairs,
advance electric trimmer, nose trimmers and so on.
Voice It is essential to have effective voice for a leader so that they can motivate
employees as well as encourage them to conduct their work in effective manner
and adopt changes properly (Ethical Leadership, 2019). Which leads to
accomplishment of task impressively as well as retaining customers for a long
run. In respect of respective company, their manager will conduct training
session in which they will teach their staff that how they can use new as well as
advance tool. By this staff feel confident and provide quality services to
customers.
Vision It is essential for a leader to develop their plans and vision in effective style
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which must attract customers as well as employees. That will leads to retention
of potential service users and motivating employees so that they conduct work
properly. In respect of The Barber Shop Mayfair they will develop a vision i.e.
They want to adopt new technology based equipments in their shop so that they
can provide quality services to customers.
Virtue It is define as role of leader at which they conduct proper analysis of situation
and conduct right thing which will help them in avoiding issues that they are
facing at their workplace. In respect of this, The Barber Shop Mayfair manager
will hire professionals trainers who will take care and ensure that employees
conduct work effectively.
 Lean Management
It is define as a approach which is generally adopted by a firm in order to operate their
business in effective manner as well as it will also help them in implementing continuous
improvement at the workplace (What is Lean Management? Definition & Benefits, 2019). This
aid an organization in improving effectiveness as well as quality of employees and their working.
Along with this by adopting lean management The Barber Shop Mayfair able to reduce as well
as maintain wastage of time, resources and money in effective manner by adopting new and
advance technology based equipments at their shop. There are generally two pillar of lean
methodology that are adopted by respective company, which are mentioned below:-
Pillar Description
Respect of employees and customers According to this it is essential for a leader of The
Barber Shop Mayfair to respect their employees and
customers because staffs help them in adopting new
technology in effective manner (Forsgren and
Johanson, 2014). On the other hand customers help
them in generating high profitability ratio. For this
they may conduct training and development session so
that their employees able to use new equipments
effectively as well as they must also take proper and
continuous feedbacks from the customers so that they
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feel valuable.
Adopting continuous improvement It is also necessary for respective company to adopt
new as well as advance innovative equipments on the
continuous basis because through it they able to attract
more and more customers which help in gaining high
profit. For this it is also necessary for them to train
their staff so that they can offer quality services to
their potential customers.
By adopting 4 V model and lean management in appropriate manner The Barber Shop
Mayfair able to conduct their work in effectively as well as it will also help them in avoiding
issues which they are facing. Along with this it will also help them in adopting new advance
technology based equipments at shop so that they can provide quality services.
Evaluation of key process of delivering services
It is one the most essential portion which help a company in getting succession at its
potential marketplace. This is so because through it they able to attract more and more customers
as well as it will also help in delivering effective services to satisfy service users. For this they
may also adopt new advance equipment at their shop. The process which is adopted by The
Barber Shop Mayfair for delivering services by adopting new advance technology based
equipments is Customer service process-
 Making appointment: For this stage The Barber Shop Mayfair provide an option on
their website where customers book appointment according to requirement as well as
time availability (Galindo and Batta, 2013). Along with this respective company also
provide another options i.e. booking through phone call. By this they able to save time of
their potential service users as well as it also help company in arranging services
according to requirement in advance.
 Identifying need and requirement: At this stage employees of The Barber Shop
Mayfair employees will conduct call or interact face to face in order to identify need as
well as requirements of customers visited to their barber shop. By this they also able to
know appropriate type of services they required and what is their budget so that staffs
arrange things accordingly.
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 Refine availability of services and resources: At this stage employees or staffs which
identify their availability of services as well as requirement according to service users
demand and requirement (Khaliliand et.al., 2013). This will help them in replaying their
customers or clients according to their requirement and need and if they didn't have any
resource or service they are say no to customers without wasting their time.
 Offer packages: At this stage or process The Barber Shop Mayfair staffs will offer
packages to their customers so that they get attracted and get convinced to buy their
services effectively. Along with this, it is effective for customers because if a customers
get satisfied with services or products then he/ she will do word of mouth publicity which
increase respective company sales. They may also offer membership card which may
include some special services at same price or amount. It will also attract service users
and also convince them to buy membership card.
 Provide quality services: It is one of the effective or important stage of a process which
will attract a customers most (Sampson, 2012). At respective stage The Barber Shop
Mayfair will provide effective as well as quality services so that customers get satisfied
with their services and come their again and again. This will also help The Barber Shop
Mayfair management in retaining old customers as well as attracting new one.
By adopting these steps The Barber Shop Mayfair able to conduct their operations and
functions in effective manner. This will also help them in satisfying their potential service users
and retain them for long time duration.
Professional process
map
This is adopted by a company in order to visually show the activities which is conducted
by them in order to start and complete work in appropriate manner. This will also help them in
identifying issues which a company may faced while conducting this process. In respect of The
barber shop Mayfair, they want to adopt new technology based equipments so that they can
deliver quality services to their customers. Explanation of whole Professional process
map is given below:-
 Start: At this stage respective shop will conduct analysis and identify the requirement.
Such as they identify that customers are not satisfied with their services because they are
not using advance technology equipments such as electric clipper, comfortable chairs,
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advance electric trimmer, nose trimmers and so on. Then they will process this analysis in
order to check its relevancy.
 Decision: At this stage manager of respective firm will develop strategies that how they
can adopt new technology based equipment. In this they develop proper strategies and
plans related to it such as respective shop may conduct training and development session,
they must arrange funds so that they can buy equipments and so on.
 End: In this stage barber shop manager will implement the strategy which they develop
in order to adopt and implement new technology based equipments. While this they may
faced some issues such as employees not able to adopt change or new technology as well
as they not able to arrange proper funds.
The barber shop Mayfair adopt Professional process
map which help them in developing proper plan through that they can adopt new advance
technology based equipments. As well as it will also help them in identifying issues which may
arise while adopting the strategies. But on the other side there are some limitation of this such as
it is a time taking process because for every stage respective company manager ned to develop
strategies.
Improvement Recommendation
From overall discussion it has been recommended to The barber shop Mayfair which is
located in London. As this organisation is small scale and facing several issues related to
implementation of latest technology and equipment. Along with this, trend are getting change
day by day and they are not able to follow it due to insufficient funds (Sarkis, 2017). Thus, for
The barber shop Mayfair it is important to rise funds so they can purchase latest technology as
well as follow current trends. Below mention are some method of rising funds :-
 Personal financing – This is source of generating fund in which individual who starting
business invest their own savings as well as can use own house if they are willing to
refinance or take out second mortgage.
 Raise money through bank loans - It is the first place where entrepreneurs go while
thinking about funds. There are mainly two type of financing bank provides for business
one is working capital loan and another is funding (Schell, 2018). Working Capital loan
is the loan required to run one complete cycle of revenue generating operations, and the
limit is usually decided by hypothecating stocks and debtors. Funding from bank would
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