Report on Managing Sustainability and Business Operations at Savoy

This report analyzes the sustainability practices of the Savoy Hotel, a leading luxury hotel in London. It examines the hotel's approach to sustainable business operations, focusing on areas such as energy use, waste management, and supply chain management. The report highlights the importance of integrating sustainability into business strategies and explores alternative business practices that the Savoy Hotel can implement to reduce its environmental impact and enhance its long-term sustainability. Key areas of concern, such as energy consumption and water wastage, are outlined, and recommendations are provided to improve the hotel's sustainability performance. The report concludes that maintaining sustainability in business practices is crucial for long-term success and brand image, especially in the hospitality industry.

Managing Sustainability

Table of Contents
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
PART A...........................................................................................................................................3
Overview of Business.............................................................................................................3
PART B............................................................................................................................................4
Demonstrate an understanding and background to sustainable business operations. New
business models and ways of operating?................................................................................4
PART C............................................................................................................................................5
Outline the particular areas of concern related to your chosen type of business...................5
PART D...........................................................................................................................................5
A critical evaluation of alternative business practices relevant to identified concern...........5
PART E............................................................................................................................................5
Recommendation....................................................................................................................5
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

Introduction
In the dynamic business environment there is huge importance of sustainability and CRM in
order to build the long term sustainable business. The term sustainability is defined as the
concept that demonstrates the ability of the person to meet the present customer needs without
demolishing the needs of the future generation. In the business context, sustainability is the
company’s key ability to acquire the business goals and increase the long term shareholders
value by the integration of economic, social and environmental opportunities into the business
operations and strategies. The present report is based on improving the operations of the leading
organisation of the hospitality industry “Savoy”. The company is leading hotel chain of the UK
that has consumption of the massive amount of electricity for the lighting and other electric
appliances for the 24 hour’s. The report will outline the understanding and background to the
sustainable business operations of the company, new business models and its ways of operating.
Further there is discussion on particular area of concern i.e. energy use and its wrong doing.
Main Body
PART A
Overview of Business
The present report is based on the Savoy hotel – a luxury London based hotel located in the
Strand in the city of Westminster which is the heart of the London. The hotel is the part of the
UK’s big size hospitality industry and was originated on the 6 august 1869. The hotel is the part
of the luxury hotel segment and is known for its exclusive ambience, luxury services, Opera
production, lavishly furnished rooms, and many other technologies based innovations that makes
the service of the hotel advanced, fast and unique from the other competitors. The company is
operating as both hotel and restaurant from the centuries. The company is the most successful
venture in the hospitality industry and has created the unprecedented standard of quality in the
hotel service, elegant restaurant dining, entertainment, royalty and much more that has been
successful in high number of loyal customers. The company also promise to give contactless
deliveries at the doorstep in order to work within the Covid-19 protocols. The company has
recently installed the electric lights throughout its building and also has constant service of hot
and cold water. All these facilities make the famous hotel chain of the UK hospitality industry.

PART B
Demonstrate an understanding and background to sustainable business operations. New business
models and ways of operating?
With the growing enterprises they are integrating sustainability into their business
operations and strategy as the company cannot do well without the integration of the concept of
sustainability in operations. The sustainable business operations are the one that does not create
the negative impact on the environment, society, community and most importantly on the future
generation as a whole. Thus, in simple terms sustainable business operations are the one that has
positive impact on environment and society. The main goal of the sustainable business
operations is to bring the flourishing and valuable influence on the environment and has potential
to fill the gaps in society. Sustainable business performance aims to achieve productive and
positive position in the marketplace. Therefore, businesses are more likely to contribute towards
society in ethical and responsible manner as their concern towards society. From the production
to the distribution of the products and services businesses in the hospitality industry are trying to
avoid the uses of plastic excess energy usage managing waste omitting zero carbon emission and
much more in order to maintain the sustainability into the business. This demonstrates that hotels
and restaurants of the hospitality industry are trying to maintain the safety and security of their
environment by making the optimal utilisation of resources and save in the resources for the
future generation. Consumption of energy is one of the most optimal resource that hospitality
industry consumes on the daily basis due to uses of heavy amount of light things in order to
bright and shine there ambiance. Savoy hotel as effectively e contributed trough its actions in
order to stay sustainable and committed towards society and environment as the company's
committed towards recycling its products.
The company has challenged itself and putting the thought towards increased actions that
could help community and their planet the Savoy has innovated a revolutionary new sustainable
cocktail for their guests to enjoy that minimises the packaging waste transport cost reduce carbon
emissions by 90% as the cocktail uses the protocol used in which is blended with the letters and
locally sourced ingredients topped with free carbonated champagne. The drink is called Co-
Naissance.
In order to reduce the uses of water the company has engaged a guest with linen towels
reuse program also the table water is served with custom design bottles directly from the inside

table water bottling plant this water consumption is measured and analysed in order to avoid
wastage of water.
The company has excess use of energy therefore in order to reduce the energy consumption
and to have an optimal energy resources the companies using energy efficient light bulbs in their
rooms and the other areas of hotel and also they have a smart motion detectors to monitor the
changes of lighting of wastage of lighting in a room or air conditioning.
Savoy hotel the chef worked with the sustainable suppliers that are focused and
emphasized to grow fresh, locally sourced, seasonal ingredients and also their providing the
thoughtful actions to profound their menu towards sustainability. Also in the kitchen department
there is significant segment that helps the hotel to reduce the food wastage and also the used
kitchen oil is recycled to the renewable energy. In terms of expensive waste recycling and reuse
the company has a proud record of 98% + recycling of the waste from public areas guest room
kitchen and the other places of the hotel.
PART C
Outline the particular areas of concern related to your chosen type of business.
They are the different areas that needs to be considered by the Savoy hotel in order to
become more sustainable into their business operations the company mainly needs to look at
there food wastage water usage, supply chain in their management, pollution, reducing plastic
and energy use which will help the company to rise in future potential in order to lead more
towards the society development and save the resources for the future generation the key
concerned area for the chosen hotel of the hospitality industry is the energy use.
The Savoy hotel has currently installed electric lights throughout the building and also has
constant service for the hot and cold water the company has a massive amount of electricity used
for the lighting and other electric appliances for the 24 hours in the different areas of the hotel.
This is resulting into the bad progress in the carbon emission and pollution and over uses of
energy resources due to the full time ongoing transport facilities in the hotel premises the
company has taken and step towards sustainability by shifting towards the electric vehicles that
will not be showing matter of pollution or carbon emission into the premises of Savoy hotel. uses
of energy plays a vital role as an order to maintain the effective lightings air conditioning into the
hotel premises and the rooms of the guest it is very important to have the installation of high

power energy generators to maintain the effective of customer service for the guests of Savoy
hotel. In regards of this the company has huge issue of water wastage as the company is serving
regular hot and cold water to the guest in their rooms and others lobby areas of the hotel. As the
hotel has air conditioning and lighting all around the building then there is huge concern of
increased emission carbon hindering the company’s sustainability in terms of zero carbon
emission. This has increased the level of pollution the Savoy is bringing to the planet also the
extra usage of energy resources is bad for the planet and also it could lead to scarcity of energy
for the future generation.
PART D
A critical evaluation of alternative business practices relevant to identified concern.
In terms of alternative business practices that company can implement in order to reduce the
energy consumption and to switch towards the renewable energy that is healthy for environment.
The company has plant to install complete solar plant on the roof of Savoy hotel in order to
generate energy through sunlight that will be used in powering the electric appliances and the
other energy using components of the hotel. Installation of the solar plant to operate 100% of
electricity in the Savoy hotel is one of the key initiatives that company has taken in terms of
sustainability towards society and the planet. It is critically evaluated that this the most effective
alternative that company will implement to switch towards the sustainable business operations.
PART E
Recommendation
Conclusion
From the above report it is concluded that for an organisation it is important to maintain the
sustainability in their business practices as this involves decisions related to the recycling and
reuse waste management supply chain management HR issues CSR and much more. This is not
only helpful to the organisations to gain the long-term sustainable business but this also impacts
the brand image of the company in a positive aspect. It shows that businesses in the hospitality
industry are facing many challenges regarding the sustainability in terms of using the energy
resources there for company needs to aggregate their negative challenges by taking the

sustainable actions as their alternative programs. Technology is one of the most useful is packed
in order to gain sustainability by shifting the towards the renewable energy resource that has low
carbon emission and higher positive outcomes towards the business.

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