Business Operations and Strategy Report: Design Factors and Quality

This report provides a comprehensive overview of business operations and strategy, focusing on strategic frameworks, design factors, and quality management. It begins with an introduction to operation management and its influence on business functions. The report then explores strategic frameworks such as McKinsey's strategic model of horizon, the balanced scorecard, and the Ansoff matrix, detailing their application in improving business growth and achieving desired outcomes. It examines design factors and their alternatives that shape operational management, including future business expansion, manufacturing flexibility, process flow, and supply chain management. Furthermore, the report discusses fundamental operational improvement concepts such as training, personnel morale, planning, and strategic plans, emphasizing their role in enhancing productivity and profitability. The application of quality management principles, including quality planning, assurance, and technological advancements, is also addressed. The report concludes by explaining the role of operations within various business organizations, highlighting the significance of operational managers in driving business process improvements. The report uses various academic references to support the arguments and findings.

Running head: BUSINESS OPERATIONS AND STRATEGY
Business Operations and Strategy
Name of the Student:
Name of the University:
Authors’ Note

1
BUSINESS OPERATIONS AND STRATEGY
Introduction:
Operation management defines the process considered for business planning and execution that
influences business function of the corporation in an intense way. Incorporation of necessary
business strategies is beneficial to increase the productivity ratio along with the profit scale.
Active involvement of senior experts increases the chances of managing the business function of
the organization in strategic direction. Valuable suggestion of these individuals is helpful to
control the production cost that is closely related to the productivity statistics along with the
profit scale. Availability of human resources along with the technical materials increases the
chances of maintaining internal functionality of operation management system without any
trouble. The aim of the paper is to address strategic frameworks that are considered in favor of
operational management system. Evaluation of different design factors along with alternatives
have also been considered in this context.
Strategic frameworks for operation management:
Operational framework is set to address policies and procedures that are considered to bring
necessary changes in business function of the organization. McKinsey’s strategic model of
horizon is important to address three distinct goals that need to be managed to improve business
growth along with desired outcome (Laudon and Laudon, 2015). The first horizon focuses on
core business policies that are important to manage the business function of organization in
strategic direction. Improvement of margins along with cash incomes is important to reach target
business goals successfully (Laudon and Laudon, 2015). Second horizon explains emerging
opportunities that are considered to address necessary business plans that are beneficial to
increase productivity rate along with profitability scale.

2
BUSINESS OPERATIONS AND STRATEGY
Third horizon of blue sky has explained three distinct goals that are important to reach the
business goals without any difficulty (Cascio 2018). The strategy of balanced scorecard
influences business function of the organization (Laudon and Laudon, 2015). Four distinct
quadrants are considered to understand need of customers which need to be fulfilled for gaining
competitive advantage in highly competitive market scenario. Financial quadrant is required to
address financial aspects that need to be managed to improve organizational function in proper
way. Internal process of business function is also considered as an essential aspect that needs to
be considered to address necessary change management plan that needs to be followed to react
target business objectives along with the profitability scale (Laudon and Laudon, 2015). The key
concept of knowledge, growth and education is also important that assists in making employees
knowledgeable about strategic actions that need to be considered to meet target business
objectives successfully. Active involvement of marketers also enables the firm to address
strategic action plan that is beneficial to make changes in business function of the organization
(Cascio 2018). The Ansoff matrix model has been divided in four distinct areas such as market
penetration, market development, product development and diversification (Laudon and Laudon,
2015). The concept of market development explores the strategies that considered to offer
valuable products and services ion different business market setting. Product development is
another strategy that explores different strategies for existing products in order to meet changing
demand of service users. Diversification strategy explores the variation considered for different
products that draw attention of wide range of consumers existing in the market.
Description of main design factors and their alternatives which shape operational management:
Design factors are accepted to bring necessary changes in operational management system that is
closely related to the business function of the corporation (Cascio 2018). The strategy of future

3
BUSINESS OPERATIONS AND STRATEGY
business expansion plays a vital role to bring necessary changes in internal functionality.
Flexibility in manufacturing system is highly beneficial to improve functionality of operational
management system that creates a positive impact on the business function of the organization
(Laudon and Laudon, 2015). Keen observation of the movement of process flow is also
considered as an important aspect that helps in dissolving internal operational challenges
successfully. The company needs to recruit highly efficient labor force that benefits in dealing
with the operational management problems without any issue (Cascio 2018). Handling of
valuable business materials such as production equipment, management of human resources and
containers is essential to make changes in the business function of the organization in strategic
direction (Laudon and Laudon, 2015). The use of innovative business plan is beneficial to make
necessary changes in operation system that increases involvement of large number of employees
existing in the market. Improvement of supply chain management system is also considered as
an alternative path that is considered to manage the business function of the corporation in
strategic direction. Flexible communication between large numbers of suppliers is beneficial to
reduce internal operational conflict in the corporation (Laudon and Laudon, 2015). For example,
majority of retail firms like ASDA have focused on brining necessary changes in supply chain
process that is important to make improvement in business function of the corporation.
Discussion of fundamental operational improvement concepts:
There are certain fundamental values that are considered in the operational management system
of an organization. Training is accepted as an essential factor that helps in making employees
aware of their valuable position in the work area (Laudon and Laudon, 2015). High personnel
morale benefits these individuals to take necessary steps to improve business operation in
strategic direction (Cascio 2018). Promotional value is considered as an important aspect that

4
BUSINESS OPERATIONS AND STRATEGY
needs to be considered to make consumers aware of valuable products and services offered by
the business firm. Planning is another important factor that is accepted to make necessary
changes in operational value system that increases the chances of fulfilling demand of large
number of service users in limited period of time (Laudon and Laudon, 2015). Strategic plan is
also important to improve functionality of operation department which increase productivity
statistics that influences profit margin. Active involvement of large number of individual
involved in sales, marketing and finance department is important to increase the productivity
statistics along with profitability scale (Laudon and Laudon, 2015). These fundamental factors
are required to be managed to improve functionality of operational department that influences
business function of the organization in strategic position.
Application of concepts of quality management to organisation:
The system of quality management is also considered as an essential part of the operational
management system that is considered to maintain quality of products and services offered to
target consumers existing in the market (Cascio 2018). Quality planning is considered as an
essential part of the quality management system that helps in introducing innovative business
plan requires meeting target business goals in limited period of time. On other hand, quality
assurance is another issue that sheds light on controlling the quality of service offered to large
number of service users existing in the market (Cascio 2018). Controlling the quality of valuable
products is also another important issue that creates a positive impact on the quality matter of
valuable services offered to large number of end-users. Advancement of technology contributes
in improving the quality of products and services offered to large number of service users
existing in the market. The use of innovative action plan is highly beneficial to manage business
operation of the enterprise in strategic direction (Cascio 2018). Quality management measure is

5
BUSINESS OPERATIONS AND STRATEGY
highly acceptable in most of the multinational organizations due to the importance of gaining
competitive advantage in highly competitive market scenario (Cascio 2018). Sharing of valuable
information among large number of employees is important to manage the quality control system
that draws attention large number of service users existing in the market. Engagement of large
number of people is important to increase productivity statistics that affects profitability ratio.
Explanation of the role of operations within range of business organisations:
Active involvement of operational managers is important to bring necessary changes in
marketing plan that is highly essential to make changes in the business process of the
corporation. Sharing valuable idea benefits managers to improve the quality of valuable products
and services that draws attention of large number of service users existing in the market. For
example, senior management level of Tesco has shed light on maintaining their operation system
which is important to bring changes in their productivity statistics in highly competitive market
scenario. The use of strategic planning reduces operational challenges that affect business
expansion procedure considered by the firm. Meetings are conducted between operational
mangers to get idea about necessary strategies that need to be considered to improve business
operation.
Conclusion:
In the current scenario, it can be concluded that operation management system plays a significant
role that influences business function of the enterprise in strategic direction. Quality control
procedure is also considered as an essential factor that influences valuable servicesalong with
their delivery system considered by an organisation. Operational management system benefits
the firm to gain target objectives in limited timespan without any issue.

6
BUSINESS OPERATIONS AND STRATEGY
Reference:
Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning, scheduling,
and controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2015. Management Information Systems: Managing the Digital Firm
PlusMyMISLab with Pearson eText--Access Card Package. Prentice Hall Press.
Cascio, W., 2018. Managing human resources. McGraw-Hill Education.
Reason, J., 2016. Managing the risks of organizational accidents. Routledge.
Welford, R., 2016. Corporate environmental management 1: Systems and strategies. Routledge.
Sayles, L.R., 2017. Managing large systems: Organizations for the future. Routledge.