Business Operations and Strategy Report: Framework, Factors, Role

This report provides a comprehensive analysis of business operations and strategy, focusing on the strategic framework, design factors, and the concept of quality management within an organization. The report delves into the various frameworks that guide operational management, including how they shape policies, strategies, and business opportunities. It explores the factors influencing operational management, such as global views, quality, and supply chain improvements. Furthermore, it examines operational improvement concepts like human resources, financial management, and marketing, essential for achieving organizational goals. The report also discusses the role of operations in managing activities, assets, and costs, ensuring profitability and customer satisfaction. By examining these aspects, the report offers insights into how businesses can enhance their operational effectiveness and achieve sustainable growth.

BUSINESS OPERATIONS AND
STRATEGY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Strategic frameworks of operational management.............................................................1
TASK 2............................................................................................................................................2
2. Alternatives and design factors that shape operational management.................................2
TASK 3............................................................................................................................................3
3. Fundamental operational improvement concepts...............................................................3
TASK 4............................................................................................................................................5
4. Concept of quality management to organisation................................................................5
TASK 5............................................................................................................................................6
5. Role of operations...............................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Business operations and strategies are important to manage profitability and production
through different resources. The report will cover strategic framework and factors that design
operational management. Concepts of operational management and concept of quality
management will be discussed in this report. Finally, the report will demonstrate operations role
for organisations.
TASK 1
1. Strategic frameworks of operational management
Operational framework works as a guide towards Oak Pub policies, strategies,
procedures, goals and standards. This will help to promote corporate culture and also identify the
business opportunities. Government principles are considered by management and operational
framework in order to set value and division within firm effectively.
Organisation: An effective operational framework helps to explore management and corporate
culture. This will include responsibilities and roles of managers within firm in order to manage
and control division and team. Framework also decide the level of management and departmental
heads and leaders.
Policies: It can be said that a strategic operational framework outline policies and strategies
formulated by company Fitzgerald and Stol, (2017). Policies such as principles of directing
towards promoting, behaviour and employment etc. strategies and policies are made by firms in
order to manage and control works of employees at workplace. Workers obligation, operational
activities and management will be considered by manager and leaders to bring the effectiveness
of operational framework.
Process: Operational framework helps managers to set guidelines towards business planning and
audit. Policies and workflow procedures are managed by business divisions. Such process
involve information and data to facilitate, hire and manage consumer relationship effectively.
Multiple framework: Every business have more than one operational framework which is
developed for the purpose of achieving specific targets and goals effectively Gill, (2017). There
are different levels such as innovation, sustainability framework and green in which firm make
changes in its strategies, policies, management and plan in order to achieve development and
growth.
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Illustration 1: Strategic framework
TASK 2
2. Alternatives and design factors that shape operational management
It can be said that there are various factors, elements and strategies are used by Oak Pub in
operational management to improve and develop organisational performance which leads
towards production and profitability effectively. Firms improve its operational activities in order
to achieve targets and to expand its activities in potential markets. Different strategies and factors
involved to shape operational management are discussed below:
Global view: Oak Pub is one of the leading organisations in global market. In order to improve
the global view firm should produce quality and effective products and services in the market
towards customers Jayaram and Xu, (2016). For an example, tariffs and taxes should be paid,
supply chain and labour workforce improved and developed etc.
Quality towards customers: The business is able to increase its sales and production by
providing quality and effective products and services to customers in the market. Advantage of
technology, locations and new markets will help to enhance quality to the next level.
Improve supply chain: Supply chain is considered as the best and crucial part of organisation
which will help to achieve objectives and goals and lead towards success in market.
Improvement and development in supply chain will help to increase sales and production which
will enhance profitability as well Constantiou and Kallinikos, (2015).
Operations improvement: Operations should be managed by managers and leaders of Oak Pub
in order to manage the effectiveness of operational activities. Revenues are gained by effective
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management of operational activities. Employees are also a party of operational activities that
their knowledge and skills should be improved to achieve individual targets and goals.
Six sigma: Six Sigma is an approach to data-driven management that seeks to improve quality
by measuring how many defects there are in a process and systematically eliminating them until
there are as close to zero defects as possible Karlsson (2016). Six Sigma at many organizations
simply means a measure of quality that strives for near perfection.
Limitations: One of the challenges of the fact-driven process of identifying a problem and
working toward a solution is that it tends to leave out a key component humans and more
importantly, how humans impact and work through different obstacles Hahn and Lülfs, (2014).
Sometimes it is often beneficial to give employees a chance to tackle issues head-on before
investing in a complete operational overhaul.
Because Six Sigma is applied to all aspects of the production and planning process, it
may create rigidity and bureaucracy that can create delays and stifle creativity.
Illustration 2: Design factors
TASK 3
3. Fundamental operational improvement concepts
Operational activities and strategies are most crucial part for the firm in order to achieve goals
and targets and also the market share. Passion for business is not enough that skills, knowledge
and capability is also required to manage business for long terms. Understanding of business
planning, strategies, plans financial management and marketing is necessary to achieve the
organisation objectives.
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There are various steps from which Oak Pub is able to improve its operational activities
and its effectiveness in market towards customers.
Human resources: Human resources is a great asset for the firm in order to increase its
profitability and production Schwab, Gold, and Reiner, (2017). They have main roles and
responsibilities in the success of operational activities and firm. Communication skills and
leadership is required to build a strong organisation.
Operations: Operations should be effective enough to meet the demands and requirements of
customers. Management of supply chain and production requirements should be met and
managed by the firm Lyth and Peterson, (2014). Planning towards production analysis, concept
of management and techniques to manage the quality of products and services should be in a
cycle for operations.
strategies and plans: What does the business compete in market.? Who can create competitive
advantage.? And How you adopt changing business environment.? These are some questions
related to the strategies and plans formulate by Oak Pub in order to achieve its targets and goals.
Strategies and plans will help to manage activities and operations which will lead towards
success.
Illustration 3: Operational improvement concepts
Financial management: Financial management is also important in operational activities that it
is directly connected to profitability of firm. Extra expenses and activities should be reduced by
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firm in order to manage its different resources under the budget. This will help them to manage
their profits and will make able to take advantage of future opportunities effectively.
Marketing: Marketing is much more than simply advertising a product or service. You must
identify and interact with your customer, stay on top of their changing needs and desires and
deliver a strong value proposition Malhotra, (2015). Real business scenarios and activities are
used to learn various marketing tools and strategies.
TASK 4
4. Concept of quality management to organisation
The main concept of quality management to Oak Pub is continuous effort made by employees
and managers in order to ensure long term consumer loyalty and satisfaction. It can be said that
happy customers bring new consumers along with areas which is effective or ineffective for him
or her. Products and services quality and effectiveness should be managed by management by
operational activities in order to achieve customer perception and requirements effectively.
Illustration 4: Quality management
Customer focused: Customers are the only one who judges quality and effectiveness of
products according to their prices. It is necessary for the firm to make quality products in order to
increase sales and profitability Manoharan, Melitski and Bromberg, (2015). Products should
meet customer requirements and perception.
Integrated system: Although an organization may consist of many different functional
specialities often organized into vertically structured departments, it is the horizontal processes
interconnecting these functions that are the focus of TQM.
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Systematic and strategic approach: A critical part of the management of quality is the strategic
and systematic approach to achieving an organization’s vision, mission, and goals. This process,
called strategic planning or strategic management, includes the formulation of a strategic plan
that integrates quality as a core component.
Continuous improvement: Continuous improvement and development in products and services
will help to enhance quality and effectiveness. This will also help to achieve competitive
advantage include strategic plan and strategies formulation effectively.
TQM and Six Sigma: TQM refers to total quality management in which the quantitative side is
combine with Sex sigma process of product development. In this, number of strategies and plans
are formulated by managers to motivate employees towards their performances.
TASK 5
5. Role of operations
Management of operational activities is mainly focused on managing various activities and
operations within Oak Pub in order to achieve targets and goals effectively. Operational
strategies and plans, policies, process and performance improvement are the main parts of
operational management Nylén and Holmström, (2015). The indirect responsibilities include the
interaction of managers with other functional units of the firm which has a impact on operational
activities. For an example, accounting, finance and personnel.
Human resource management: Human resources is a great asset for the firm in order to
increase its profitability and production Sodeyfi, (2016). They have main roles and
responsibilities in the success of operational activities and firm. Communication skills and
leadership is required to build a strong organisation.
Assets management: Financial management of asset and land and buildings, resources and
inventories are the assets of firm. Such assets should be managed effectively to achieve financial
targets.
Cost management: Extra expenses and activities should be reduced by firm in order to manage
its different resources under the budget Ward, (2016). This will help them to manage their profits
and will make able to take advantage of future opportunities effectively. Raw material cost,
human resources cost and operational costs should be managed under the budget to achieve the
targets and goals.
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Illustration 5: Role of operations
CONCLUSION
It can be said from the above report analysis that strategic and business framework is
crucial for firm to manage operational activities and profitability effectively. Factors and
elements will help to shape operational management and strategies will improve it. Quality
management is crucial to achieve customer satisfaction and requirements. Operational
management produce profits for firm that it very important.
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REFERENCES
Books and Journals
Constantiou, I.D. and Kallinikos, J., 2015. New games, new rules: big data and the changing
context of strategy. Journal of Information Technology 30(1) pp.44-57.
Fitzgerald, B. and Stol, K.J., 2017. Continuous software engineering: A roadmap and
agenda. Journal of Systems and Software 123 pp.176-189.
Gill, A., 2017. Green sustainable operations: a case from service industry. International Journal
of Services and Operations Management 26(4) pp.411-427.
Hahn, R. and Lülfs, R., 2014. Legitimizing negative aspects in GRI-oriented sustainability
reporting: A qualitative analysis of corporate disclosure strategies. Journal of business
ethics 123(3) pp.401-420.
Jayaram, J. and Xu, K., 2016. Determinants of quality and efficiency performance in service
operations. International Journal of Operations & Production Management 36(3) pp.265-
285.
Karlsson, C. ed., 2016. Research methods for operations management. Routledge.
Lyth, A. and Peterson, C., 2014. A Real Sustainable Transport Strategy: Integrating operations
and facilities planning with academic endeavors and community relevance. In 14th
International Australasian Campuses Towards Sustainability (ACTS) Conference.
Malhotra, Y., 2015. Cybersecurity & Cyber-Finance Risk Management: Strategies, Tactics,
Operations, &, Intelligence: Enterprise Risk Management to Model Risk Management:
Understanding Vulnerabilities, Threats, & Risk Mitigation (Presentation Slides).
Manoharan, A., Melitski, J. and Bromberg, D., 2015. State strategic information system plans:
An assessment integrating strategy and operations through performance
measurement. International Journal of Public Sector Management 28(3) pp.240-253.
Nylén, D. and Holmström, J., 2015. Digital innovation strategy: A framework for diagnosing and
improving digital product and service innovation. Business Horizons 58(1) pp.57-67.
Schwab, L., Gold, S., Kunz, N. and Reiner, G., 2017. Sustainable business growth: exploring
operations decision-making. Journal of Global Responsibility 8(1) pp.83-95.
Sodeyfi, S., 2016. Review of literature on the nexus of financial leverage, product quality, &
business conditions. International Journal of Economic Perspectives 10(2) pp.146-150.
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Ward, J., 2016. Keeping the family business healthy: How to plan for continuing growth,
profitability, and family leadership. Springer.
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