Analysis of Business Operations and Management at Tesco

This report provides an in-depth analysis of business operations, with a specific focus on the retail giant, Tesco. It begins with a definition of business operations, emphasizing their significance in establishing a strong foundation for a company. The report delves into the various functions of business operations, including finance, strategy, operations management, product design, and forecasting, and then provides a comprehensive introduction to Tesco, highlighting its global presence and core business strategies. The core of the report examines Tesco's operations management decisions in areas like production, supply chain, logistics, quality control, and human resources. The report also assesses Tesco's current situation, emphasizing its focus on product design, financial management, and strategic forecasting. Finally, the report suggests avenues for improvement and sustainable development, including leveraging technology, enhancing non-food product offerings, and expanding online retail capabilities. The conclusion summarizes the key findings, reinforcing the importance of effective business operations in driving organizational success.

Introduction to Business
Operations and Management

Table of Contents
INTRODUCTION................................................................................................................................3
Main body.............................................................................................................................................3
a) functions of business operations..................................................................................................3
b) introductions to the chosen company Tesco................................................................................5
c) operations management decisions of Tesco.................................................................................5
d) the companies current situation and the way in which it can improve........................................6
CONCLUSION....................................................................................................................................7
REFERENCES.....................................................................................................................................8

INTRODUCTION
a) The definition of business operation can be stated as the every activity that happen in a company
in order to keep a company running along with earning money. For the functioning of the
organization, the need of processes, people, equipment and systems are been understood by the
owner of the company and it further dedicates the different operations in the company according to
the business plan.
The significance of business operations can be described as, business operations helps in building of
right foundations of the business by allocating tasks to the members of the team which should be
dedicated to common goal and will bring out a great difference in the business results (Choi, Chan
and Yue, 2016). The importance of business operations is to maximize the potential of the company
by working together with the team to make the processes smooth with the excellent outcome of the
business. Furthermore, any arise problem will be got solved by the employees if the company is
possessing excellence in operations of the business. Thus, business operations helps in problem
solving. Additionally, saving time is the another importance of business operations, as for attaining
excellence in business different business operations are applied, and implementations of effective
business operations will results in saving of time in the conduction of process to reach to the results.
b) in this report it has been discussed the definition of business operations followed by the
significance of business operations. Furthermore, the report describes the various functions of
business operations that are present in the organization, which is been followed by the brief
introduction of the chosen company (Korauš and et.al, 2019). For this report the company chosen is
Tesco, which is one of worlds largest retailer company. Moreover, in this report it has been
discussed the operations' management decision by the company Tesco. The current position of the
company along with the recommendations to company which the company should adopt in order to
bring future improvements as well as for the sustainable development of the organization.
Main body
a) functions of business operations
Performance of operations of the business are in the hands of stakeholders and founders of the
company, and these functions are subjected to change. The adaption as well as overseeing of
business operations is been changed by the leaders depending on the level of effectiveness and
streaming, departmental responsibilities and on human capital inventory. Therefore, the main
functions of business operations are as follows reviewing performance contracts by ensuring
compliance, guiding and monitoring the third party do as to cooperate with them with due diligence,
management of process for budget and planning, at department or strategic level, performance
maximizing by establishment of balances within various group & department, processes of

businesses in regard to auditing and re-engineering as well as maintaining of effective
communications are the various functions of business operations.
For the organization Tesco, the various business operations are global operations, developments in
technology, managing human resources, organization infrastructure, supporting activities as well as
out bonding logistics are its various functions of business operations.( Akhtar and et.al, 2018)
The key business operations of company are as follows
Finance
Management of operations key concern is finance for an organization. Production of services as
goods must be cried out in so optimized way to make sure that the resources are been used in full
extent. Satisfying needs of the customers through, development of products and services by
appropriate finance utilizations.
Strategy
For the developments of competitive advantages from the company's competitors, the company uses
various tactics of strategies by making usage of resources optimize. Optimum utilization of human
resources, capacity to hold money, sales as well as supply chain configurations are the strategies
used by the business.
Operations
Controlling, directing, organizing and planning are the various activities which are been concerned
with the operation management functions in the organization. Development of utilizable services
and goods by conversion of raw material is the prime function of the company's operations
management.
Product design
selling of products had became simpler with the implementations of latest technologies. According
to the customer needs and trends of the market, proper catering and designing of product is been
ensured by the management of operations which shows their main duties. Top notch quality product
with high durability is need of the modern customers as nowadays customer are more concern with
the quality instead of quantity. (Scott-Jackson and Michie, 2017)
Forecasting
For the estimation of future occurrence of the events the company uses the software which shows
forecasting. Estimation of demand by customers in correlation with the time required for
productions is done by forecasting in management of operations. Therefore, production process one
of the key concern is the role of forecasting.
b) introductions to the chosen company Tesco
Tesco is an international retail company. Initially it was a market stall in London. But today it one

of the largest as well as leading company of retail sector in the world. The company's 60% profits
and sales are been attained by its core retailing business. An additional 1 billion year revenue is
been generated by two food brands of the company i.e. Everyday Value and Finest.
Poland, Hungary, Ireland, Malaysia, India, China etc. a total of 12 countries in which the operations
of the company Tesco are been expanded which makes it a leading global brand. The Best service,
clear goals along with the high standards is the functionality assured by the leaders of the company.
Therefore, the company includes a workforce of more than 5,30,000 employees. Online as well as
physical stores with the provision of great shopping experience is the pride of the company. Being a
responsible retailer of the industry, its prime concern is to stay high on its commitments thus for that
the organization has opened its supermarket with the concept of zero carbon utilization. Therefore,
the company was the first one in the world to take initiative to open through such concept.
Furthermore, for this initiative the company was awarded with the Annual Grocer Gold Award for
being a Green Retailer. Moreover, along with the aim of business with zero carbon by the year
2050. (Grayson and Hodges, 2017)
The business strategies are continuously formulated and re-accessed by the Tesco in order to
maintain the companies' success. Moreover, for enhancement in customers shopping experience the
company's main aim to enhance customer loyalty along with the development in the company's core
United Kingdom businesses. Multichannel customer services, innovations, ranges, quality and
prices are the strategies used by the company to attain the company's objective and mission.
It is essential that a company must be having a clear vision to attain long term success. Thus, the
organization Tesco has core vision which remains constant with the changing environment.
Therefore, for this the organization is having the seven core strategies for the achievement of its
vision.
c) operations management decisions of Tesco
Production
For productions the company's operations management decision is involve its team in production of
different products on the basis of forecasting, trends as well as on the basis of market research.
Supply chain management
The company's operations management decision for supply chain management is done by
predicting the demand of the product and then by informing its suppliers to provide the same.
Logistics
For logistic management, the company's operations management strategy is block chain method
through which the company inform is supplier with the need of the demand.
Location strategies

The operations' management decision are on the basis of store houses and the company's various
ware houses. (Lun and et.al, 2016)
Quality control
In Tesco, the decisions of operations management is through innovations in the products along with
the maintaining of product quality.
Human Resource.
In company Tesco, operations management decisions for human resource are on the basis of
excellence as well as on the basis of smartness of the employees. Moreover, the company provides
it employees with free meals as well as with high competitive package of compensations.
d) the companies current situation and the way in which it can improve.
In the current business operations management the company is focusing on the product design,
finance management, strategy, operations as well as on forecasting for the future. As in this era the
modern customers is in need to get the best quality products, to fulfil their needs the company is
continuously working on the design of the product by applying the strategies and operations to
produce the product in front of the customer with the best value for money. For this, the company
takes the financials of the product adjusted to its production to make sure it could have competitive
advantages over its customer. Moreover, the company uses strategies for regular forecasting of
customer demand in correlation with the time required for the production of service or commodity,
by making sure their will not be any shortage of products. (Steel, 2016)
For further improvements as well as for the sustainable development the company is having several
opportunities regarding the same. By adding values to the goods by creating competitive advantage
for itself, the company tends to maintain its strategy to bring innovations. Furthermore, the
company could invest in the technology like the one it introduces earlier such as RFID system.
Although the company can't be totally dependent on the technology and could ignore the
capabilities of humans as there are various weaknesses of high technologies. Future group plan of
the organization Tesco is the majority focus on the non-food products. For the effectiveness of the
supply chain management, employees is the leader instead of technology. Additionally,
improvements in non-food delivery services, innovations in non-food inventory systems as well as
sourcing of wide ranges of non-food products are the necessary steps the company Tesco can apply
in its future growth plan in order to hold its dominant position in the non-food products. Currently
the company Tesco is providing online shopping facility (Choi, Chan and Yue, 2016). Although,
the revenue generated through the online platform is very less in international market. Thus, the
company Tesco can enhance its business by showing strong potentials and growth on the internet
shopping globally. Thus, the company could improve its capabilities of online retailing as well as

online grocery shopping through international expansions.
CONCLUSION
This report can be concluded as, the definition of business operation can be stated as the every
activity that happen in a company in order to keep a company running along with earning money.
For the functioning of the organization, the need of processes, people, equipment and systems are
been understood by the owner of the company and it further dedicates the different operations in the
company according to the business plan.
The significance of business operations can be described as, business operations helps in building of
right foundations of the business by allocating tasks to the members of the team which should be
dedicated to common goal and will bring out a great difference in the business results. The
importance of business operations is to maximize the potential of the company by working together
with the team to make the processes smooth with the excellent outcome of the business.
Furthermore, any arise problem will be got solved by the employees if the company is possessing
excellence in operations of the business. Thus, business operations helps in problem solving.
Additionally, saving time is the another importance of business operations, as for attaining
excellence in business different business operations are applied, and implementations of effective
business operations will results in saving of time in the conduction of process to reach to the results.
Therefore, for improving the company's business operations, the company has coordinated with the
UK local cafes, restaurant and coffee shops for selling of their products while teaming up with the
whole seller Booker with the aim to grab 2.5 billion more sales. Within the last three months, the
company's sales growth are been bolstered with the rise in operations profits by 28% through its
supermarkets. Moreover, for the enhancement in value and quality of its product the company must
work continuously, to hold the position determine position in the industry.

REFERENCES
Books and journals
Akhtar and et.al, 2018. Essential micro‐foundations for contemporary business operations: Top
management tangible competencies, relationship‐based business networks and
environmental sustainability. British Journal of Management, 29(1), pp.43-62.
Choi, T.M., Chan, H.K. and Yue, X., 2016. Recent development in big data analytics for business
operations and risk management. IEEE transactions on cybernetics, 47(1), pp.81-92.
Grayson, D. and Hodges, A., 2017. Corporate social opportunity!: Seven steps to make corporate
social responsibility work for your business. Routledge.
Korauš and et.al, 2019. Using quantitative methods to identify insecurity due to unusual business
operations. Entrepreneurship and Sustainability Issues, 6(3), pp.1101-1112.
Lun, Y.V. and et.al, 2016. Examining the influence of organizational capability in innovative
business operations and the mediation of profitability on customer satisfaction: An
application in intermodal transport operators in Taiwan. International Journal of Production
Economics, 171, pp.179-188.
Scott-Jackson, W. and Michie, J., 2017. Culture and Business Operations: How the Gulf Arab
Leadership Style Impacts a Contingent Human Resource Management. In Business and
Society in the Middle East (pp. 31-47). Palgrave Macmillan, Cham.
Steel, R.S., 2016. The underground rulification of the ordinary business operations exclusion.
Colum. L. Rev., 116, p.1547.