Strategies for Continuous Improvement in E-OfficeWorx Operations

This report provides a comprehensive overview of continuous improvement strategies and models applicable to businesses, with a specific focus on E-OfficeWorx. It discusses the benefits of continuous improvement, various models like Six Sigma and Lean, and methods for integrating continuous improvement into business systems, including performance management, sustainability, health and safety, and knowledge management. The report also explores tools and techniques for continuous improvement, strategies for encouraging staff participation, processes for communication, feedback collection, and ongoing mentoring. Furthermore, it addresses strategies for ensuring continuous improvement in sustainability, knowledge management, and customer service, concluding with a continuous improvement policy tailored for E-OfficeWorx, outlining its purpose, scope, principles, implementation model, and strategies for staff involvement. Desklib provides access to this solved assignment and many other resources for students.

Facilitate Continuous Improvement

Table of Contents
ASSESSMENT 2.............................................................................................................................1
ASSESSMENT 3.............................................................................................................................5
REFERENCES................................................................................................................................8

ASSESSMENT 2
1. Benefits of continuous improvement
There are different benefits of continuous improvement process. It can help organisation in
different ways.
 Continuous improvement can help the organisation to achieve high productivity in the
market place and also can help the organisation to meet all the requirement of customers.
 Continuous improvement process can help organisation to achieve better quality standard
in the productionof their goods and it also can help organization to improve quality
standards of company (Gummer and Mandinach, 2018).
 Continuous improvement process can help the organisation to reduce the production cost.
 This process also can help the organisation to provide better satisfaction to the employees.
2. Continuous improvement models
There are different models can be used to implement continuous improvement in the
organisation practices to meet all market requirements. For example E-OfficeWorx can use six
Sigma model and Lean model to implement continuous improvement in organisation. The six
sigma model is consists of DMAIC process to develop continuous improvement process. Define
includes the process of defining the problems faced by organisation (First, Kendler and
Leibenluft, 2017. In next level different relative measures has been taken by organisation which
is following with the analyzing process of collected data. After the implementation process
improvement process is performed to make relevant changes in organisation in operations which
are maintained with controlling process. Te lean business model also can be used by the
organization to implement continuous improvement process in organisation. This process
includes steps like eliminating waste, build quality, create knowledge, defer commitment, deliver
fast, respect people and optimizing the whole (Lorenz and Netland, 2019). These all processes
can be used in E-OfficeWorx to develop continuous improvement process.
3. Building in continuous improvement
Ways of building in continuous improvement into business systems and procedures including
performance management, sustainability, health and safety and knowledge management and to
address existing issues within the company.
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There are different process can be used in organisation to maintain continuous
improvement in practices and business operations of company. For example process like internal
and external auditing can be performed to find the issues in organization that can help them to
prevent different issues in organisation (Camarillo, Ríos and Althoff, 2017). This process can
help company to find problem to sort out. Annual, monthly and half yearly meetings can be used
to suggest new changes in organisation that can help to implement continuous improvement
process in organisation. Employee involvement also can improve the changes in organization.
4. Continuous improvement tools
There are various Continuous improvement tools and techniques can be used by the
organisation to get better result within organisation. Tools like Kanban can help the
organisation to visualise, manage and optimise work flow with in organisation for better
improvement process (Hambach, Kümmel and Metternich, 2017)
. A3s also can be used to provide vision and structure for big picture to improvement in
organisation. PCDA Cycle system also can be used fr the systematically test the hypotheses. The
tools like value stream mapping also can help the organisation to focus on structural process that
moves around customers.
5. Strategies for encouraging staff to participate in continuous improvement decision-
making.
There are various strategies can be used by the organisation to improve the involvement of
employee in decision making process.
 By improve flexibility in organisation company can encourage their employees to improve
their involvement in decision making process regarding continuous improvement process.
 Better delegation can be implemented in organisation to provide opportunity to the
employed to get involved in the decision making process (Mandinach and Gummer,
2018).
 By considering feedbacks of employees and involve them in team meetings also can help
them to engage employees in decision making process.
 Better work environment can help the organisation to encourage the employees to take
initiative.
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 Encouraging collaboration in organisation employees can be encouraged to develop better
practices in organisation.
6. Processes for communicating the continuous improvement processes and outcomes
there are different processes can be used by the organisation to communicate various
improvement processes within the organisation. Some of the most common processes that can be
used by E-OfficeWorx are Telephonic communication, team meeting, public communication,
personal communication, written communication and e-mail communication (Hardy, Kilcoyne
and Pérez-Mira, 2017). This all processes can be used by the organization to make employees
aware of continuous improvement processes and outcomes of it. This all processes are most
common techniques and processes that are used by the organsiation for formal communication.
These process are efficient to provide effective information to the employees and stakeholders.
7. Ways of collecting feedback to inform continuous improvement
to take feedbacks from employees organisation can used different processes that can help
them to provide detail information of employee mind set. Some of most common process to take
feedback are- by surveying process, by email communication process feedbacks can be collected.
On site activities also can be used by the organisation to take feedbacks from company.
Management of organisation also can conduct interview process to get better information from
employees. Personal interview is one of the best process to get personal opinion of employees.
8. Ongoing mentoring and coaching processes that can be used to ensure that staff are
able to implement and support continuous improvement processes.
There are different processes can be used by the organisation to monitor the actions of the
employees. Performance evaluation is one of process that can help them to get specific
performance of employees with in organisation with new performance standards (Hutchins,
2016). There are some techniques also can be used by the organisation to track the performance
of employees. The tools like Artificial intelligence and data mining technology can be used to
track the performance of employees with respective improvements. To insure their performance
with new improvements organisation can conduct personalised training process to ensure their
performance.
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9. Strategies for ensuring continuous improvement in sustainability.
Some process that can be used by the organisation to ensure the continuous improvement
in sustainability of organisation are- ensure the effectiveness and clarity of planning process. By
building better leadership organisation can ensure continuous improvement in sustainability.
Managing change, Just in time approach and implementing reinforcement process can help the
organisation to evaluate and ensure that all the operations and improvement implemented in
organisation are basedon sustainability.
10. A discussion of strategies for knowledge management and suitable strategies for use
at E-Officeworx,
The strategies that can be used by the organisation in knowledge management process are-
Motivation can help the organisation to manage knowledge with in the organisation. Motivation
process can encourage the employees to develop knowledge with in organisation (George and
Peyton, 2017). Better analysis process also can be used by the organisation to manage
knowledge with in organization.
11. Ideas for improving customer service.
Working on following thigs can help an organization to enhance their overall customer
services.
By measuring and analysing customers feedback both verbal and written can help the
organization to understand issues faced by customers or things they need to improve in order to
enhance customer experience. After resolving the issue organizations should ask their customers
whether their issue was resolved or are their any other things that are required to be done. This
will help then to enhance their relationship with their customers.
If they cannot attend calls of their customers, they should use an management information
system where issues, complains or any other comments of customers can be recorded and passed
to respective departments to be taken care of handled and after handling their feedback, their
feedback should be measured with the help of customer service metrics or with the help of
survey (Corona, 2018). This will help them analyses their customer service and identify areas
where improvement is required to be brought.
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ASSESSMENT 3
Continuous Improvement Policy
Purpose
the main purpose of the continuous improvement is to implement various changes in the
organisation practices in order to gain better quality and effectively in operations to improve the
performance of organisation in the target market. The process of continuous improvement
process is based on implement small changes in organisation that could be beneficial for them in
target market (Gummer and Mandinach, 2018). With this policy this small changes can be
quickly implemented in organisation. These policies also can be used by organisation to set some
standard processes in organisation to meet all the demands of the market and customers place
with effectiveness. This process also can reduce the complexity of implementing change and
improvement with in organisation. These policies are consists of some regulation that keeps
these changes suitable for organisation.
Scope
The scope of the continuous improvement policy is huge for organisation. These policies
can be used by the organisation in different ways to implement changes in organisation that are
suitable to improve the performance of the company in the market place (First, Kendler and
Leibenluft, 2017). This policy can help the organisation to introduce some changes in future in
organisation procedure and business methods to provide better satisfaction to employees and
consumers of organisation. This policy can help the organisation to implement flexibility in
organisation procedure to quickly implement changes in organisation.
Continuous improvement principles
There are different principles of continuous improvement that can be used by the
organization to implement improvement in the organisation processes and business operations to
get better benefits from the market place.
Stop Fixing Start Improving- This is all about reduce the focus on the fixing process. There are
different challenges are faced by organisation in business process (Lorenz and Netland, 2019).
The basic approaches of organisation are defined to make certain changes in organisation in
order to fix the errors but better approach to fix problem are related to make improvement in the
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organisation processes in order to improve the business if the organisation.
Best practices are the ones You Already Have- According to this strategy organisation can
make improvement in their current strategy to get better benefits in market place. This is not
required to adopt whole new practice to make improvement in business processes or operations.
Changing behaviour Is More Important than changing process- By making change
organisation behaviour organisation can effectively achieve their market and business goals. This
is all about changing organizational approach.
If You are not failing, You are not Trying- BY continuous trying organisation can achieve
better improved performance of company in market place.
The best approach that can be used by organisation Is Stop fixing and start improving.
Continuous improvement model and implementation
For the continuous improvement process “the continuous process improvement model can be
used. This model is consists of four parts which are- Planning- develop plan for improvement
(Camarillo, Ríos and Althoff, 2017). Do – Implement changes in small scale, Check- Use various
analysis process to check the effectiveness of change. Act- adopt improvement process in
operation organisation can implement improvement in different process. To implementation this
process
to implement this model in organisation management can use six step implementation
plan that is consists of- Identification of opportunity, analyse, taking action, study result,
standarizes solution and plan for future.
Tools to support the continuous improvement process
tools like PDCA, Gemba Walk, Toyota kata coaching and continuous improvement software
can be used by the organisation to implement continuous improvement process.
Strategies for encouraging staff to participate in continuous improvement decision-making.
For encouraging staff E-OfficeWorx should motivate their employees in such away that
they work for the betterment of company. The employees can be further motivated by employers
by proving them appraisal, incentive and reward for their good work. This let employee to feel
valued and recognized by the company. If employees are keep on motivated they will further
work for the growth and development of company. Thus, employees working positively for the
betterment of company and this will be further helpful in improvement of decision-making
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across the organization. Employees will have further contribution in company to gain its
objective and goals effectively.
Processes for communicating the continuous improvement processes and outcomes
There are several processes of communicating and interacting which can be adopted by
E-OfficeWorx. They can directly contact with the suppliers, employees and other department
where they will interact personally and in indirect communication process they will be
communication through various mode and conveying there messages to the employees and
department (Hambach, Kümmel and Metternich, 2017). The direct communication process I very
much helpful in communicating with employees and other department in the company and thus
company can effectively have continuous improvement processes and had the best outcome from
this further. By implementing various communication process company can beat the other
competitors and have improvement and advancement in company.
Responsibilities
The E-OfficeWorx has responsibility to render their staff a good working environment so
that they cab further work for the betterment of company. If organization have good working
environment then their employees can positively work for the best of company. They should
have continuous improvement in the company so that they can be updated with technologies in
their company and gain huge profit and revenue (Mandinach and Gummer, 2018). The company
should implement continuous improvement principle effectively so that they can grow
immensely and gain huge profit & revenue further. Company could easily sustain in market if
they are developing and implementing strategies as per the needs and demand of market.
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REFERENCES
Books and Journals
Camarillo, A., Ríos, J. and Althoff, K.D., 2017. CBR and PLM applied to diagnosis and
technical support during problem solving in the Continuous Improvement Process of
manufacturing plants. Procedia Manufacturing. 13. pp.987-994.
Corona, R., 2018. The Challenges for AACSB Accreditation at CEIPA Business School:
Adapting New Standards for a Continuous Improvement Process. International Journal
of Business and Social Science. 9(2).
First, M.B., Kendler, K.S. and Leibenluft, E., 2017. The future of the DSM: implementing a
continuous improvement model. JAMA psychiatry. 74(2). pp.115-116.
George, A. and Peyton, L., 2017. Faculty level support of graduate attribute assessment and
continuous improvement process. Proceedings of the Canadian Engineering Education
Association (CEEA).
Gummer, E.S. and Mandinach, E.B., 2018. Landscape View of the Continuous Improvement
Process. Data for Continuous Programmatic Improvement: Steps Colleges of Education
Must Take to Become a Data Culture. p.16.
Hambach, J., Kümmel, K. and Metternich, J., 2017. Development of a digital continuous
improvement system for production. Procedia CIRP. 63. pp.330-335.
Hardy, M., Kilcoyne, M. and Pérez-Mira, B., 2017. A Pilot Study on Subject Matter Expert-Peer
Learning in Higher Education: A Continuous Improvement Process. Federation of
Business Disciplines. 5. pp.1-10.
Hutchins, D., 2016. Hoshin Kanri: the strategic approach to continuous improvement.
Routledge.
Lorenz, R. and Netland, T.H., 2019. Using Prescriptive Analytics to Support the Continuous
Improvement Process. In Advances in Production Management Systems: Production
Management for the Factory of the Future: IFIP WG 5.7 International Conference,
APMS 2019, Austin, TX, USA, September 1-5, 2019: Proceedings. Part I (Vol. 566, p.
46). Springer Nature.
Mandinach, E.B. and Gummer, E. eds., 2018. Data for Continuous Programmatic Improvement:
Steps Colleges of Education Must Take to Become a Data Culture. Routledge.
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