Report on Managing Business Activities for ABC Recruitment Firm

This report examines the management of business activities within ABC Recruitment, a firm facing challenges with employee turnover and productivity. The report begins by analyzing the interrelationship of various processes and functions within the firm, including job design, development, and the interview process. It highlights the importance of business process modeling and its output in enhancing efficiency and achieving organizational goals. The report then focuses on developing plans for the recruitment firm, including promoting goals and objectives by using SMART criteria. It explores the appropriate systems to achieve objectives efficiently, such as risk management and resource alignment. Furthermore, the report discusses monitoring systems to improve organizational performance, covering quality standards like Total Quality Management and quality circles. The report concludes with a focus on managing health and safety in the workplace, including risk assessments, health and safety legislation, and practical application of policies and procedures.

Managing Business Activities to Achieve
Results

Contents
Introduction......................................................................................................................................4
Task 1 Understand the importance of business processes in delivering outcomes.........................4
1.1 Interrelationship between different processes and functions of ABC ltd..............................4
1.2 Business process modeling....................................................................................................5
1.3 Output of business mapping model and the quality gateways...............................................5
LO 2. Be able to develop plans for own area of responsibility to implement operational plans.....6
2.1 Plan for promoting goals and objectives for on area.............................................................6
2.2 SMART objectives of ABC recruitment firm.......................................................................6
2.3 Appropriate systems to achieve objectives in most efficient way.........................................7
2.4 Activities meeting out operational plans through monitoring and control............................7
LO 3. Be able to monitor appropriate systems to improve organizational performance.................8
3.1 Systems to manage and monitor quality standards................................................................8
3.2 Demonstration of quality culture to ensure continuous monitoring, evaluation and
development of the process.........................................................................................................9
3.3 Recommendations for improvement......................................................................................9
3.4 Wider implication of proposed changes..............................................................................10
LO 4. Be able to manage health and safety in the workplace........................................................10
4.1 Risk assessment...................................................................................................................10
4.2 Application of health and safety legislation within the workplace......................................10
4.3 Review of health and safety measures.................................................................................11
4.4 Practical application of health and safety policies and procedures.....................................11
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

Introduction
In the modern era, every business organization needs to focus on their core areas from where
they can increase their productivity and enhance standardization of products and services. There
is always an utter need of managing business activities in order to ensure managers, employees,
customer and remaining stakeholders that business operations are going smoothly (Smith and
Fingar, 2003).
In the present report, ABC is the recruitment firm having large number of employees working in
it. But the manager is not happy with the performance of the firm because of huge turnover and
inefficient productivity. This project will explain number of activities that are managed by this
firm in order to regain its position.
Task 1 Understand the importance of business processes in delivering
outcomes
1.1 Interrelationship between different processes and functions of ABC ltd.
There are number of functions performed by the cited recruitment firm and they are directly or
indirectly linked with procedures performed by the firm. Some of the functions and their linking
with process of the firm have been explained below:
Job design and development: - In order to recruit or hire candidates, whose profile suits business,
it is important for recruiters of ABC firm to prepare and develop a design of job (Burgstahler and
Eames, 2006). As a result, only those candidates will apply whose qualifications matches’
requirement of job. Here, a process is to be followed by recruiters after receiving application
of job proposals. They have to select the best alternatives out of many. Proper inspection of
resumes applied by applicants is done and recruiters of the cited firm selects limited number of
individuals whose qualification is best suited to vacancy.
Interview: - It is the most important function of recruitment department of ABC limited to
conduct interviews of selected candidates. Numbers of questions are asked to them regarding
their background, educational qualifications, past experience and any other additional
information which can be useful for the firm (Ulrich, 2013).

1.2 Business process modeling
Business process modeling is the set of activities performed to understand the nature of
business, roles and responsibilities of employees working within the firm, various standards that
are used to complete business processes so the success of business processes can be determined.
The main purpose of using business process modeling is to aid business organizations in
becoming much more efficient. When a firm keeps clear information about its business process
maps or diagrams, other competitive firms can have a deep look in activities of business and to
decide whether improvement can be made in their own operations or not (Cherbakov and et. al.,
2005).
In order to measure performance of activities performed by employees of the firm, ABC
limited can use business process modeling tool to evaluate action plans taken by recruiters to hire
new candidates. Sometimes, it happens that due to wrong selection of employees, working
performance gets and affected and managers has to bear loss. Therefore, it is very crucial for the
cited firm to use this mapping model to achieve goals or objectives.
1.3 Output of business mapping model and the quality gateways
Business process modeling assisted ABC firm in most advantageous manner. After
implementing this tool in business, achievement of goals and objectives looked simpler. Through
adopting this tool in business activities are inspected in more cautious manner, as a result,
improvement has been observed in current performance (Anderson, 2003). Through enhancing
recruitment and selection process, human resource management of the cited firm has gained
qualitatitive employees in very less times period. Human resource management after identifying
better understandability of all the activities performed in ABC firm has gained good knowledge
about type of employees required to be recruited.
On the other hand, quality gateway is the process which is performed to for testing or identifying
need of requirement. Here, in this situation, ABC Recruitment Company is not working with full
potentiality due to which it is suffering from loss in financial terms. In other words, due to
inappropriate selection of unqualified or unsuitable employees, they are not being able to work
with criteria set by the firm (Figge and et. al., 2002). Therefore, tool of gateway is used in order
to revise or perform a thorough analysis of need or requirement of right kind of candidates.

LO 2. Be able to develop plans for own area of responsibility to implement
operational plans
2.1 Plan for promoting goals and objectives for on area
In order to promote goals and objectives of own area, it is very important to look over
various factors such as:
Internal and external customers: - Internal customers are those people who are working within
the firm itself. In other words, people who are engaged in activities and operations of the firm are
known as internal customers (Ritter, Wilkinson and Johnston, 2004). These customers almost
similar to that of employees. For example, sales people who are linked with their external client
if does not place orders properly, it impacts on firm. Therefore, internal customers are of very
high significance for the firm. They are required to be highly skilled and knowledgeable. On the
other hand, external customers are the people who buy products and services directly from the
firm. Here, understanding of their needs and preferences by the firm is very important so that
sales and productivity can be increased.
Principles and methods to short-to-medium term planning: - It means that ABC firm if wants to
improves its overall performance, human resource managers and recruiters of the firm should
make planning for limited time period so that they can judge variations in needs and preferences
of their external customers in effective manner (Anderson and Anderson, 2010). The cited
recruitment firm should use such techniques and methods that can be very handy to plan for short
term objectives. For example SMART objectives are the best method to plan for achieving goals
and objectives for limited time period.
2.2 SMART objectives of ABC recruitment firm
In order to assign short and medium term goals, the cited recruitment firm uses SMART
objective criteria in such a manner.
Specific: - This recruitment firm is facing financial loss from recent time period, therefore, one
of the specific objectives of ABC recruitment firm is to raise funds of business through hiring
right kind of candidates whose qualifications and personality exactly matches requirement of the
firm (Jeston and Nelis, 2014).
Measurable: - The objective set by the firm indicates that recruitment managers and human
resource managers have desired to recruit minimum of 500 highly skilled and qualified
employees at the end of three months.

Achievable: - Hiring such a huge quantity of employees is not a simple task; therefore, it is
required by the recruiting department to set only those objectives that can be achieved
appropriately.
Realistic: - Many a times, it has been seen that due to targeting impossible objectives, firms often
fail to achieve them till the end (Mentzer and et. al., 2001). Therefore, it is very crucial for ABC
firm to plan for recruiting 500 employees if they have adequate amount of resources and funds.
Time-scale: - Objective of employing 500 employees must get completed within three months
only to get those employees in action as early as possible.
2.3 Appropriate systems to achieve objectives in most efficient way
In order to achieve objectives in most desired manner, it is very significant for ABC
limited to use certain methods or techniques which can assist recruiters, human resource
managers and top level management in achieving goals. Some of the methods are as follows:
Risk management: - Managing risk in today’s world is not unusual because every company take
some sort of risks in every activities or procedure (Leymann, Roller and Schmidt, 2002).
Therefore, the cited firm also has to take certain type of risks so that their objective of hiring
numerous candidates can be achieved.
Alignment of resources with objectives: - This is another method through which achieving
objective of recruiting 500 employees become easier. It is because, the cite recruitment firm
possess adequate amount of resource because it is a large firm, and for recruiting such a huge
number of employees, managers of the firm can use their resources like financial resources,
human resources and external resources like advertising agencies, promoters and remaining
stakeholders (Gebert and et. al., 2003). All these resource can be effectively used by the firm so
that objectives can be achieved in desired manner.
2.4 Activities meeting out operational plans through monitoring and control
There are number of ways in which operational plans can be achieved through different
monitoring and controlling techniques. Some of the tools and techniques are as follows:
Just-in-time: - It is a technique that can be used by mentioned recruiting firm which assists
recruiters to analysis which type of employees are required at a specific times. This technique is
very useful when the firm has limited number of resources.
Statistical quality control: - It is a method of quality control which uses various kinds of
statistical methods (Becken and Simmons, 2002). The main advantage of using this tool is that it

helps to monitor and control a process and here the main objective of this firm is to recruit large
number of employees and if proper maintenance and control over the activities is not kept, firm
may have to suffer losing conditions again.
Working with organizational constraints and limitations: - It is very difficult to keep control over
activities when firms has limited amount of resources. In this scenario, ABC recruitment firm is
already underperforming and objectives which are defined has to be achieved in such limited
financial resource only (Tsai, 2001).
LO 3. Be able to monitor appropriate systems to improve organizational
performance
3.1 Systems to manage and monitor quality standards
There are number of standards used in business organizations to manage and monitor
their standards of quality, some of them which are used in ABC firm are as follows:
Total quality management: - Total quality management is a technique or tool used to for getting
continuous improvement in procedures of the firm (Lönnqvist and Pirttimäki, 2006). In this
recruiting firm, this tool can be effectively used for improvement of employees and recruitment
process. Not only that, but TQM is very effective in saving huge cost or expenditure. Another
main advantage of this tool for ABC firm is, it helps to resist turnover of employees and in this
scenario, this has been one of the biggest problem, ABC recruiters and managers are facing.
Quality circles: - In this process, a group of employees comes together to analyze over a
particular situation. In other words, a team is employed for inspecting quality of activities. For
example, in production of goods and services, products passes through different member of
quality team and each member checks the quality of product individually.
ISO 9000: - It is an international standard of quality management which is used by every large
and small firm in the world for inspecting quality of their procedures and activities (Uotila and
et. al., 2009). The main benefit of such standard is that, it helps to reduce huge costs expended in
operational activities and also improves internal communication. In the current scenario, ABC
requires both good communication as well as reduction of operation expenditure, so this tool can
be very effective in bringing improvement in quality of ABC recruitment firm.

3.2 Demonstration of quality culture to ensure continuous monitoring, evaluation and
development of the process.
In order to maintain quality for continuous improvement in performance of operations,
ABC recruitment firm uses different methods such as
Cost/benefit analysis: - It is a systematic approach that is used to identify strengths and
weaknesses of activities performed by business organization (Hult and et. al., 2004). In this
scenario, ABC firm should use this tool in order to understand or identify effectiveness of their
implemented changes or activities. This analysis is used to determine alternatives that avails the
best procedure to be adopted and practices for benefit in labor, time as well as cost saving etc.
Risk analysis: - Such an analysis helps to identify dangers or uncertainties that are likely to arise
against employees as well as managers of the firm. This analysis helps the cited firm to prevent
those factors which impacts on success of business (Kuemmerle, 2002). After identification of
risk, analyzing team make efforts to mitigate that risk so that it does not make adverse effects on
firm.
3.3 Recommendations for improvement
In order to bring improvement in performance of ABC limited, several recommendations have
been given:
Planning: - For betterment in performance of the firm, management officials have to make
continuous planning so that each and every step taken can be measured. Current conditions of
ABC limited are so weak because employees of the firm are underperforming. Therefore, it is
advisable for the firm and its human resource management to bring more focus on their human
capital (Kimberling, 2015).
Proposing: - It refers to involvement of employees in decision-making process in order to receive
their proposals. Many a times, it has been seen that employee’s suggestions adds great values.
Therefore, it is crucial to participate employees in each and every decision making program.
Implementing and evaluating changes: - The cited firm has to make necessary changes on regular
basis in order to balance situations in firm’s favor. Necessary changes are very necessary due to
alterations in customer’s needs and preferences, technological changes and environmental
changes (Wheelen, 2008).

3.4 Wider implication of proposed changes
Business Process Reengineering: - It is a business management strategy which is based
on analysis and design of workflows and business activities. This model assists firm to rethink
about their operations and activities in order to implement changes required for reducing cost of
operations and increasing profitability. ABC firms can gain increment in satisfaction of their
customers as well as top level management. And another major benefit of business process
reengineering is, [it provides flexibility in activities of business. This model also helps cited firm
in gaining competitive advantage over long time period (Dwyer and Tanner, 2002).
As a result, confidence level of employees as well as employers increases in order to strengthen
their power. More improvements can be seen pin activities of business if proper maintenance is
kept upon activities of ABC limited. This model enables the firm to realize quick improvement
in business operations and provides benefits in desired manner. With the implication of BPR
tool, lot of time can be saved by the employees and as a result, some more meaningful works can
be performed by staff workers which can provide them long term benefits.
LO 4. Be able to manage health and safety in the workplace
4.1 Risk assessment
Controlling of risk at workplace is known as risk assessment. It is an assessment of
managing health and safety of people who are engaged in business activities (Melnyk, Sroufe
and Calantone, 2003). It is not just about creating planning but sensible measures are taken by
management regarding avoidance of hazardous situations from the workplace. According to
Health and Safety at Work etc Act 1974, enacted by parliament of United Kingdom, it is the
general duty of employers to take responsibility of health and safety of employees working under
them. According to this Act, employers must provide a safe workplace to employees where
employees are free from any hazardous situation.
4.2 Application of health and safety legislation within the workplace
ABC firm’s human resource managers have made organizational policies regarding
health and safety of employees. They have provided emergency exits for employees at their
workplace. Employees are given special suits which are protective during fire situations. Life
insurance of each and every employee is conducted in order to compensate staff workers in case
if they suffer from loss (Davenport and Short, 2003). Effective policies have been made
regarding health and safety of employees. Tools and equipments provided to employees are

totally free from risk. All these policies are evidence that the cited firm has made policies in
regard of their employees in context of Health and Safety Act 1974.
4.3 Review of health and safety measures
The cited firm has made certain organizational policies regarding health and safety of
their employees. Employees are given training for protecting themselves from hazardous
situations. Earlier in the firm, such kinds of policies were not introduced, as a result, huge
turnover could be observed. But now, new employees are seeking for their health and safety at
workplace (Uotila and et. al., 2009). On the other hand, the firm also organizes risk assessment
in order to avoid any kind of risk within the workplace. These measures ensure that ABC firm
has taken various measures for health and safety of employees.
4.4 Practical application of health and safety policies and procedures
Practical applications of health and safety policies and procedures can be seen in change
in attitudes of public or external customers. Health and safety measures adopted by the firm
impact people who reside outside the firm as well. Their behavior and attitudes can be seen
positively after implication of changes made by the firm. Employees of the firm also seem
satisfied with the workplace because they are ensured for safety by their employees (Hult and et.
al., 2004). Improvements can be observed in performance of the firm. Managers seem to be
happy with changes in activities of the cited firm.
Conclusion
With the help of about report, it has been concluded that ABC recruitment firm has made
good efforts in order to improve their activities. Initially, top level management of the firm was
not happy with the performance of the firm but later on, the firm adapted numerous changes in
its policies and procedures which resulted positively. Apart from that, the cited firm used various
models such as business process reengineering, total quality management and just in time
techniques. All these techniques provided good results for the firm and as a result performance of
the firm got improved in desired manner. Along with all these changes, the firm implicated
number of health and safety measures to safeguard their employees and that also resulted
positively in improvement in performance of the firm.

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