Intercontinental Hotel Business Performance Report

This report provides an analysis of the hospitality business, specifically focusing on the Intercontinental Hotel. It explores the various functional roles within the hospitality sector, examines the communication methods used, and discusses coordination and integration within the organization. The report also evaluates the effectiveness of different communication methods, offering recommendations for improvement. The Intercontinental Hotel utilizes verbal, written, and non-verbal communication methods. The report emphasizes the importance of defining responsibilities, establishing effective communication channels, and implementing ethical practices. The role of coordination and integration are considered essential for achieving business targets. By analyzing these aspects, the report aims to provide insights into the hotel's operations and suggest strategies for enhancing performance and achieving business goals. The report concludes by highlighting the importance of the hospitality sector in economic growth and development.

THE HOSPITALITY BUSINESS

TABLE OF CONTENTS
 INTRODUCTION
 Exploration of the different functional roles within the hospitality sector
 Examine the various communication methods and levels used in an organisation
 Discussion on Coordination and Integration within a business organisation
 Effectiveness of different communication methods in the business
 Recommendations
 CONCLUSION
 REFERENCES

INTRODUCTION
There are various aspects which are to be taken into consideration by the hospitality sector.
These factors include financial management, human resource management and legal and
ethical practises. This report will discuss about the Intercontinental hotel, a British
multinational company headquartered at Denham, Buckinghamshire, England. This is a
globally recognised company across the world. This report also includes the role of HR life
cycle and potential impact of legal considerations followed by the hospitality business in
their operations(Adam, 2020). The report provide the recommendations which will
improve the HR life cycle in the company.

Exploration of the different functional roles within the hospitality sector
There are various kinds of functions which
prevail in the hospitality sector. Some of
the functional departments which are
present in Intercontinental hotel are
discussed below :
 Marketing department: It is related to
the advertisement and promotion of the
services offered by the hotel.

Examine the various communication methods and levels used in an organisation
The Intercontinental hotel uses a variety of
communication methods for
communicating the policies and strategies
to all the employee's and staff of the hotel.
Some of the methods used by the hotel are
discussed below :
 Verbal communication method: This
is considered as the most effective
method of communication in the
world(Siti-Nabiha, Nordin and Poh,
2021).

Discussion on Coordination and Integration within a business organisation
Coordination can be defined as system of
properly organising people so that they
work in an effective and efficient manner.
This is used in every business for systematic
collaboration of work of employee's so that
they work towards achievement of
organisational goals and objectives.
Integration can be defined as interrelation of
various organisational components in order
to collectively achieve the business targets.

Effectiveness of different communication methods in the business
The business uses a variety of
communication methods which helps in
transmitting the essential data and
information to all the departments of the
organisation. The Intercontinental hotel
uses the major methods of communication
like verbal, written and non-verbal
method. It helps the organisation in
formulating various business strategies and
policies for all the levels of management.

Recommendations
The Intercontinental hotel has to properly define the responsibility and authority to be able
to formulate policies and strategies. It is strongly recommended to the hotel that it should
establish proper communication channels for the effective and efficient working of the
business operations. The hotel should implement effective leadership style and follow
ethical practises in the business. It will help the hotel in combining the efforts of various
departments in the right direction. The hotel should maintain mutual and effective
communication in order to resolve all the existing differences in the business departments.
By doing all these things, the hotel can definitely improve its performance in the market.

CONCLUSION
It can be concluded from the above report that hospitality sector is very essential in the
growth and development of the economy. The hotel should analyse the roles of various
departments in order to properly manage the operations. The hotel shall pay attention on
the communication methods which it is using for transmitting information in various
departments. The role of coordination and integration should be realised for collective
working of the organisation.

THANK YOU