Analysis of Performance Reviews, Appraisals, and Training at M&S

This report provides a comprehensive analysis of performance reviews, appraisals, and training techniques within Marks and Spencer (M&S), a UK-based retail enterprise. It explores the purpose of performance reviews, emphasizing their role in assessing employee skills and identifying training needs. The report details techniques for preparing and conducting appraisals, highlighting the importance of a private environment and adherence to organizational policies. It examines how to provide clear, evidence-based feedback and outlines future actions consistent with appraisal findings. Furthermore, the report investigates training techniques, including on-the-job and off-the-job methods, and analyzes the advantages and disadvantages of learning and development interventions. It also discusses organizational learning policies, resource availability, and the importance of regular reviews to meet individual and business needs. The report concludes by suggesting learning and development opportunities tailored to both individual and organizational goals, providing valuable insights into effective performance management and employee development strategies within a business context.

BUSINESS
ADMINISTRATION 46

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.1 The purpose of performance reviews and appraisals.......................................................1
1.2 Explain techniques to prepare for and carry out appraisals..............................................2
1.3 Provide a private environment to carry out appraisal.......................................................2
1.4 Carry performance reviews and appraisals in accordance with organisational policies and
procedures...............................................................................................................................3
1.5 Provide clear, specific and evidence-based feedback sensitively....................................4
1.6 Future actions that are consistent with appraisal findings and identified development
needs.......................................................................................................................................4
2.1 Training techniques that can be applied...........................................................................5
2.2 Analyse the advantages and disadvantages of learning and development interventions and
methods...................................................................................................................................6
2.3 Explain organisational learning and development policies and resource availability......7
2.4 Review individuals’ learning and development needs at regular intervals......................7
2.5 Suggest learning and development opportunities and interventions that are likely to meet
individual and business needs................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Within a business enterprise, the administration plays a very deep and crucial role in the
execution of the operations and thus will lead the organisation. It helps to enhance the
effectiveness of business operations and other effective operations which will help in suitable
rise in carrying out of different functions related to organisation and its stakeholders. For the
present report, Marks and Spencer is been selected. It is a UK based retail enterprise.
The report will cover the appraisal needs, techniques and private environment to carry out
appraisals. Beside this, the performance review measures and helps in accessing the
developmental needs and training needs with advantages and disadvantages of learning and
development measures. Also, the organisational learning and developmental policies are been
analysed with need of individual learning and development opportunities.
MAIN BODY
1.1 The purpose of performance reviews and appraisals
The performance reviews and appraisals are been an effective tool to manage the proper
assessment of the performance and thus will help in improving the managements understanding
of the potential and skill sets of the organisation. The management of selected organisation will
look after the proper assessment of the attributes and qualities that is been possessed by an
individual within the selected retail firm (Khedher, 2015). Besides this, it we will also induce a
healthy competition within an enterprise and will encourage their employee's to give their best
within an enterprise. Some major purposes of performance reviews measures are:
 It helps the management of the organisation to identify the potential skills and operations
and thus will help in their suitable appraisal.
 It will also help in identifying the training needs of an individual or a team and take
suitable measures within M&S that helps in improving the efficiency of their work force.
 The performance review will also assist the management to identify the best employee to
work over a project and handle the assigned responsibilities with high level of efficiency.
Other than this, the organisation will also look after the appraisal measures as a response
to the performance evaluation measures and thus, it will impact the operations within the firm.
Some major purposes of appraisal measures by the enterprise are:
 It will motivate the employee's or work force to work with more dedication and
efficiency.
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 It will improve productivity of firm and employee's with efficiency.
 It increases the loyalty of employees towards the firm.
1.2 Explain techniques to prepare for and carry out appraisals
The appraisals are the most important and effective measure of operations that are been
carried out within the firm. As it is a very crucial activity, it is required to be handles with
immense effectiveness and manage the suitability of appraisals or rewards measures that are
undertaken within the firm. Hence, to look after this, the management of the organisation will see
through various measures or techniques that will help in proper assessment of the appraisal
measures. Some major techniques that are followed within organisation are:
 Gathering basic information: This will involve the assessment of the details related to
an individual or a team. It includes the information about the roles and responsibilities,
code of conduct and behavioural aspects of an individual within the firm.
 Review overall performance of the firm: This step is been carried out within an
organisation which includes the complete assessment and evaluation of the effectiveness
of performing roles and responsibilities that are been assigned to an individual by the
management of the firm (Hershcovis and et.al., 2018). This makes the foundation of
appraisal of an employee within the business enterprise.
 Listing the accomplishments: Along with the basic job and responsibilities that are been
performed within the organisation, the additional achievements and accomplishments that
are been gained by an individual employee over a course of time are been analyzed that
acts as the positive attribute for appraisal process.
 Identifying areas of development: this stage includes the evaluation of the training or
improvement requirements of an individual. The extent and requirement of these aspect
plays a very important role in setting up of appraisal or reward process of an individual
within selected business enterprise.
1.3 Provide a private environment to carry out appraisal
For an appraisal activity within the organisation, effective confidentiality and privacy is
been practiced. As the appraisal plays a very deep and crucial role in the performance of an
organisation that will look after the proper connectivity of an individual; with an organisation.
Various measures can be undertaken within the organisation to provide a private environment for
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providing effective appraisal or rewarding facilities. Some major factors that are taken within the
consideration are:
 One to one meeting: This is the key requirement of carrying out of appraisals within the
organisation. The one to one interaction helps the organization to handle the performance
review and appropriate communication that will help in proper assessment of the
individual skill set and performance. It helps to induce a proper understanding between
the employer and employee.
 Asking appropriate questions: The employer or HR executive will look after the proper
assessment of the performance of an individual (Hosie and Pforr, 2016). The appropriate
questions will help in suitable planning of the operations and thus will lead the enterprise
to have a good accessibility of idea about skill sets and accomplishments of an individual
within a firm.
 Avoiding any sort of interruptions: While carrying out the appraisal process, both,
employer and employee are required to maintain the uniformity and avoid any sort of
interruptions caused by any other employee or distractions caused by any digital medium
like mobile or emails. Following of this principle will help in handling of action plans
and appraisal process.
 Focus on individual performance: The employer or the organization is required to have
a extensive focus upon the individual performance and thus will lead the organisation
will assist in executing appraisal process with efficiency.
1.4 Carry performance reviews and appraisals in accordance with organisational policies and
procedures
M&S will follow and extensive HR and appraisal related policy that will help in gaining
a good connectivity within the organisation. The policies of M&S will include the annual and
half yearly appraisals that will help in proper assessment of operations and hence will lead the
firm to carry out the high performance reviews in a much effective and suitable way (Hinojosa
and et.al., 2017). Different training measures and all other aspects are been undertaken within
M&S. It will also include the meetings that will be carried out within the firm at before, during
and after the appraisal process. It will assist the organisation to have a good accessibility and
carrying out of performance review process. Such measures will have a significant role in the
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carrying out of business operations and thus will help in suitable planning of the performance
review and carrying out of the operations in an effective and significant way.
Besides this, a set of documentation is been analyzed and reviewed that will help in
analyzing the suitable growth measures which can be undertaken within the form and thus will
lead the organisation to have a good accessibility of appraisal measures that are undertaken
within the firm (Marsick and Watkins, 2015). This will also inculcate effective confidentiality
measures that will help in suitable planning of the business operations and action plans that will
help in suitable rise in carrying out of operations related to appraisal within the organisation.
1.5 Provide clear, specific and evidence-based feedback sensitively
The feedback process that is been carried out within M&S will include certain
operational activities that will be provided within an organisation which will help in suitable
planning of operations and carrying out of appraisal operations which are been taken within the
firm. This will help in managing the performance review measures within an organisation that
will improve the performance of the organisation within the firm (Agwu and Nwosu, 2017). It
will also provide the wider benefits to the retail firm that will help in improving the productivity
of the organisation. All these measures will help in improving the quality of services and action
plans that are taken within the firm to have a good rise in the operations and thus will lead the
organisation to have a good accessibility of feedback's to an individual.
A training process is been carried out within the organisation prior to carry out the
feedback delivery process. Once the training program is been finished, various opinions will be
carried out that will help in suitable planning of the operations which helps in inducing a good
execution of appraisal process (Hopkins and Yonker, 2015). It also assists in carrying out of
operations and this will help in suitable planning of the appraisal processes within the
organisation in an effective way. It encourages the employees and the management of M&S to
provide suitable feedbacks based on the assessment of their skills and accomplishments.
1.6 Future actions that are consistent with appraisal findings and identified development needs
Based on the performance appraisal and reviews measures that are been carried out
within the firm, various future actions can be incorporated within the organisation. Suitable
action plans will be decided within the organization that will help in suitable rise in the execution
of productivity and carrying out of development operations that will be carried out within the
firm that will help in suitable planning of the operations and gaining of suitable sustainability
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(Thompson and Lund, 2017). Different future action plans can be taken within the firm that will
help in suitable planning of the business operations and thus will lead the management of M&S
to have a high level of productivity. The milestones will be set and implemented within the
organisation in order to carry out their performance review and rewarding operations in a very
significant manner.
The authorized and responsible employees like leaders, managers, mentors or even peers
at the work place will look after the proper assessment of the qualities and action plans that will
help in improving the quality of services and thus will lead the organisation in much effective
and significant manner (Schein, 2017). It will provide an individual with suitable work
experience and increases the involvement of suitable research process and action that will help in
suitable handling of responsibilities to execute different operations and activities within a
significant manner.
2.1 Training techniques that can be applied
Various training measures can be taken within the selected organisation that will help in
improving the core skill set and efficiency of the organisation within the firm (Palisano and et.al.,
2017). The major aim of training process is to increase the quality of services and gaining of high
quality of services and thus, will lead the firm to have a good accessibility of the operations and
executing them with a high level of efficiency within the enterprise. The training measures
undertaken are of two types: On Job training and off Job training. Some major training
techniques that are undertaken within the firm are as follows:
On job training: provided by management using the trainers within firm for skill improvement.
It includes:
 Knowledge based training: this will include the basic training that is provided
by HR department of an enterprise to new recruits in a firm (Valentine,
Fleischman and Godkin, 2015).
 IT tools: Interactive and digital measures can be undertaken to provide such
training. Besides this, peer guidance can be opted to acquire specific knowledge.
Off job training:
 Communication: This is a very important attribute or skill set that is required to
be possessed by an individual employee within the selected firm. Different
workshops, seminars and training measures (ten Cate and et.al., 2015).
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 Personality development: this can be gained through the means of coaching
classes and handling business operations within the firm by an individual
employee.
2.2 Analyse the advantages and disadvantages of learning and development interventions and
methods
Various learning and development measures and interventions are been taken within the
organisation this will help in improving the quality of services and action plans that will help in
proper assessment of training measures. It will be followed on the large scale for longer terms
and will help in effective formal training of employee's. The biggest advantage of learning and
developing measures that are taken within the firm. However, these measures have certain
advantages and disadvantages that are required to look after by the firm in an effective and
significant manner (Ashkanasy, Zerbe and Hartel, 2016).
The biggest advantage of learning and development approaches like coaching, mentoring,
job rotation etc will help in improving the overall performance and assist the organisation to
solve the problems and have a rise in specific solution and influence the outcomes of the society
within the organisation. This will help in improving the overall performance of the operations
and let the employees or an individual to have a significant rise in business operations and
activities that will help in proper assessment of business operations and thus, will lead the firm to
have a good accessibility of the business operations and action plans that will help in proper
assessment of the action plans which will help in effective planning of learning measures
(Methot and et.al., 2016).
However, certain disadvantages also pertain within the training measures. The cost of
development processes, time to be involved, nature of the work and range of media tools that are
been involved are certain factors that will help in gaining the effective learning measures. Hence,
the organisation will look after these measures within the organisation in order to control their
adverse impact.
2.3 Explain organisational learning and development policies and resource availability
Effective organisational learning measures are been taken within the firm that will help in
proper assessment of the skill sets and attributes and other essential resources that are been
undertaken within the firm in order to have a good efficiency and development within an
organisation (Hillson and Murray-Webster, 2017). For this purpose, different elements such as
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organisational learning, development policies and availability of resources are been analyzed. All
these attributes and factors will help in improving the quality of services and effectiveness of an
individual to achieve the personal and professional objectives.
The organisational learning can be termed as the effective attribute of the learning or training
measures that are undertaken within the firm for the gaining of suitable experience within the
organisation.
2.4 Review individuals’ learning and development needs at regular intervals
The individual learning and development measures are been undertaken within M&S that
will help in carrying out on a regular interval. This will help in suitable planning of the training
and developmental needs of an organisation within the organisation (Barak, 2016). This will help
in accumulating effective skills and knowledge that will help in proper assessment of the
operations and action plans that will help in inducing the proper learning and development
measures that will help in suitable planning of the training measures of an individual on a wider
scale. It will be carried out on a regular interval that will improve the operations and efficiency
of the employees or work force on the higher level. This will improve the confidence level of an
individual and will lead to a rise in efficiency of an individual within an organisation to a greater
level.
The individual learning and development is based on the current and future priorities and
plans of the individual. Hence, for this purpose, learning needs analysis (LAN) will be carried
out that will help in proper assessment of the analysis of the skill sets and knowledge that is
required to be followed within the organisation. The management of M&S will look after the
proper assessment of the learning requirements of a person on a specific job role and getting
suitable feedback's from others (Brulin and Svensson, 2016). Thus, the application of this growth
model will help in proper arrangement of learning measures which is been carried out within
M&S. Besides this, the E-learning measures can be incorporated within the organisation that will
help in proper assessment of person skills and learning of an individual.
2.5 Suggest learning and development opportunities and interventions that are likely to meet
individual and business needs
Different learning and developmental opportunities can be undertaken by the firm that
will relatively contribute to meet the individual and organizational needs at M&S. This will help
in proper assessment of the business operations that will help in proper assessment of the
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measures taken by the firm (Dimoff, Kelloway and Burnstein, 2016). The measures that are been
undertaken within the firm will involve different components or operations like timescales,
expertise in a specific field, availability of respective resources including financial and non-
financial elements, number of staff members involved and their preferences over the learning
processes. The assessment of all these measures will impact the performance and learning
measures that are been carried out within an organisation. Following of these measures will help
in improving the quality of services and thus, leads the organisation to have a good assessment of
business activities and developmental measures within the organisation.
Different traditional training measures this will help in proper assessment of the
organisation that will help in imparting suitable knowledge and training programs. Seminars,
workshops and other training operations can be included by the management of the firm to
improve the chances of meeting individual and organisational needs of employee's and M&S
(Bal and de Jong, 2017). Other than this, looking at technical advancements like podcast,
telecommunication, distance learning through online videos and audio files and other E learning
measures can be incorporated that will help in improving the achievement of individual and
organisational goals.
CONCLUSION
The above assessment includes the proper evaluation of the learning and developmental
measures that are been carried out within the firm. Other than this, the report also lays a deep
influence on the performance reviews and appraisals measures with the processes and private
environment where it is been carried out within a firm. Also the appraisal measures in
accordance with policies and procedures of the form is evaluated with evidence based feedback
and types of training measures that are been carried within workplace. Other than this, the
effectiveness of organisational policies and resourcing for the learning and training process and
effectiveness of individual learning on a regular basis is been carried out that will help in
achieving learning and developmental opportunities of an individual or organisation.
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REFERENCES
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