BSBMGT617: Report on Business Plan Development and Implementation

This report presents a business plan for Wheelyzz, an organic fast food business in Sydney, Australia, addressing key aspects of business development and implementation. It covers the communication of the business plan to stakeholders, including employees, supervisors, and investors, detailing the information conveyed and timelines. The report outlines skilled labor requirements across various departments, such as agriculture, marketing, and food and beverage. It provides examples of performance measurement tools like benchmarking and variance analysis, along with a list of essential reports (forecasting, trend, progress, variance, and status reports) and their respective timelines and importance. The report also addresses actions to be taken when product lines face supply inconsistencies and provides examples of refining performance indicators. Furthermore, it explores potential training factors and emphasizes the purpose of continuous improvement within the business plan. The analysis includes strategies for addressing supply chain issues, refining performance indicators, and ensuring continuous improvement to optimize business operations and achieve goals.

BSBMGT617. Develop
and implement a
business plan
Assessment 2

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
1. Communication of business plan to relevant parties and details included in the
communication in terms of performance requirements and time frames....................................3
2. What are the skilled labour requirements in the organisation to implement the business
plan? Provide an overview of skilled labour in each department...............................................4
3. Provide 2 examples how you could test the performance measurements you have set for
your business plan.......................................................................................................................5
4. List 5 examples for reports and when these would have to be provided to the various
departments in your organisation in terms of timelines and importance....................................6
5. You have noticed that an important product line offered by your organisation becomes
inconsistent due to supply issues. Which actions do you need to take?.....................................7
6. On occasion it may be necessary to refine performance indicators as the set target is
exceeded or can no longer be achieved. List 2 examples where a performance indicator needs
to be refined.................................................................................................................................7
7. Which potential factors for training could be indicated in the case scenario..........................8
8. What is the purpose of continuous improvement? How would this be reflected in a business
plan? Provide 2 examples............................................................................................................9
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Business is referred to as that entity which undertakes the commercial activity in order to
generate maximum revenue and profits. It is important for an individual to come up with a plan
which must include the goals of the business, methods used to attain it and the time period within
which the business goals can be achieved. It is very important to measure the performance of the
business as measuring the performance is an important part to ensure progress and growth of the
business (Rathore and Agrawal, 2020). Performance measuring entails checking actual
performance with the plan as it helps in protecting the business from any organisational or
financial problems. The business plan for this report is Wheelyzz, an organic fast food business
at the location of New South Wales, Sydney, Australia. This report will cover the series of
questions which relates to monitoring performance and responding to the performance data.
TASK
1. Communication of business plan to relevant parties and details included in the communication
in terms of performance requirements and time frames.
Whenever a business plan is formulated, it is important that it is being communicated to
the relevant parties so that they get to know the information regarding it. Whenever a plan is
being made, it is important that it is communicated to the supervisors, team leaders, employees
and other stakeholders so that the work is done as per the plan and every individual is aware
about it (Nikolskaya and et. al., 2019). The present business plan is going to be delivered to the
following stakeholders which are illustrated below- Employees- The manager of Wheelyzz is going to communicate the business plan to
employees via distributing the written copies of plan to them so that they can get to know
what activities are scheduled for them and how they are going to implement it.
Details- The workers shall get details about their roles and repsonsibilities so that they can work
according to the set plan. For instance, in marketing team is required to promote the business so
that the sales can be increased and profits can be maximised. The time allotted to employees for
attracting customers are 3 months. Another role of employees is to reduce the wastage and
maximise full utilisation of resources in order to bring sustainability. Supervisors- The manager of Wheelyzz is required to communicate the plan to the
supervisors through scheduling the group information sessions so that the supervisors of

each department are given their set of plan and they can work accordingly as per the set
plan.
Details- For instance, the supervisors shall get the details of each of their employees and their
responsibilities so that they can monitor their performance as per the plan and give assistance as
and when required. For example, supervisors have the role to monitor the performance of
employees and check whether their work is going as per the plan or not. They have the time
period of 3 months. The supervisor of food and beverage department has to overlook the cooking
and see whether there is minimum waste and the supervisor of marketing unit shall oversee the
marketing activities and their result. Investors- They are required to get the details of the business plan through using the
technology like web conferencing so that they can get knowledge of their funds which is
being allocated for each set of activity.
Details- The investors shall get the details about the budget which is being set so that they can
get know about the minute details regarding their funds. Further the investors will get the
knowledge of how the business is performing as they will get the report of finance after every
quarter (Williams Jr, 2018).
2. What are the skilled labour requirements in the organisation to implement the business plan?
Provide an overview of skilled labour in each department.
There are many task and activity which cannot be performed by the existing staff so
business is required to recruit the new skilled staff so that they can completely the specialised
activities. The present business is based upon organic fast food which requires skilled staff right
from agriculture to the food and beverage department as the business involves self growing of
organic crops. It is important to have the skilled staff in the organisation so that the business plan
can be implemented effectively (Li and et. al., 2020). The following are the skilled labour
required in each department which are discussed below-
Skilled labour Number of employees
Team leader 1
Agriculture department 1
Marketing and sales 2
Food and beverage department, including chef, 5

server and waiter
Administrative support 1
Customer service 1
Total 11
The above table illustrates the number of skilled staff required in the organisation so that
business plan is implemented effectively. The business requires a total of 11 skilled labour in
total where each department requires a specific number of skilled workforce so that the
operations of each department goes as per the plan. For instance, the business grows the organic
crops on its own so a skilled worker is required to monitor this unit so that farming can be
efficiently. Then food and beverage unit also requires skilled staff which includes 2 chefs, 1
servers who can plate the food in effective manner and 2 waiters who can serve the food in a
professional and efficient manner.
3. Provide 2 examples how you could test the performance measurements you have set for your
business plan.
Performance management is referred to as the process which involves collection,
analysation and reporting the information in respect of performance of the organisation,
individual or group. This business plan requires the tool for performance measurement so that
the actual performance can be measured by the plan and necessary measures can be taken in
order to work according to the set plans. The key performance indicators are the set of
measurements which can demonstrate how organisation can achieve its objectives effectively.
The examples of performance measurement for the current business plan are illustrated below- Benchmarking- This tool involves comparing the business with its competitors in the
same sector. It is one of the valuable tool of improving the business performance and the
potential by making the comparisons with another business. This tool can also be used
within the business internally (Frederico and Cavenaghi, 2017). In context to present
business plan on organic fast food store, the business can make its competitor Eco farms
Whole Food & Organic Market as its benchmark and compare the actual result with that
of the competitor in terms of sales and market share. The Wheelyzz can also use
benchmarking internally for comparing the employee's performance between each

department which can help in enabling the good working practices from best performing
areas of the business.
 Performance Variance analysis- It is used to determine the difference between the
planned and the actual result. The business can use it to measure the expenditure where
planned resources are used to compare against actual amount which is being used (Khatri,
Khatri and Mishra, 2020). In the same manner, Wheelyzz can use this for income by
comparing the number of quantity produced and sold with the planned one. The
difference between the two is called the variance and this tool can be used on monthly
basis.
4. List 5 examples for reports and when these would have to be provided to the various
departments in your organisation in terms of timelines and importance. Forecasting report- The sales department is given this report where it consists of the
prediction of future performance and its expected status. This report helps the sales
department to achieve the predicted target so that the business can grow as per the plan.
These are provided to the sales unit after every quarter. Trend report- It shows the comparison between current performance and the last
performance within the same time duration. The operations department is given this
report where they are known about their progress from the last performance so that they
can make future improvements. This is given to the production department after every 6
months. Progress report- It describes what has been accomplished so far by the business. The
finance department is given this report so that they can calculate the profit and revenue of
the company. It is given every half yearly or quarterly to this unit so that budget
allocation can be made accordingly. Variance report- It is given to the food and beverage department so that they can
compare the planned progress with the actual progress (Amos, Au-Yong and Musa,
2020). The F&B unit can compare its food making process with the plan and notice what
all changes are required in future if the planned work is not going in actual progress.
They are given this report on monthly basis.
 Status report- This gives the current status of the project as it mainly describes where the
project actually stands in regards to performance measurement. This report is given to

Human resource department so that it can hire such skilful workforce if there is any
lacuna in the current performance as per the planned one. The HR unit is given this report
after every three months so that they can hire and recruit accordingly.
5. You have noticed that an important product line offered by your organisation becomes
inconsistent due to supply issues. Which actions do you need to take?
Suppliers play a vital role in the growth and success of the company as the businesses are
dependent on the suppliers to produce their offering. It is important and preferable that the power
of this force is low so that the business can run independently of the suppliers and they do not
influence the working of the business. The Wheelyzz organic fast food store offers wide range of
fast food products out of which the important food product is pizza. This product line have
become inconsistent due to supply issues. There is problem of sauce supply and bread supply due
to which the business is unable to fulfil the demand which is resulting in loss of customer. The
Wheelyzz can take following actions to improve this problem-
 The business can contact other suppliers who can timely supply sauces and bread to
Wheelyzz.
 It can also initiate to start production of bread in its own business so that there is issue of
bread supply in the near future.
6. On occasion it may be necessary to refine performance indicators as the set target is exceeded
or can no longer be achieved. List 2 examples where a performance indicator needs to be
refined.
It is important to monitor the performance timely so that early threats can be detected and
the quick solutions can be made for it. In context to Wheelyzz, it is important to redefine the
performance indicator so that the business can function as per the plan and can work towards
achieving the targets (Wing, Turner and Bishop, 2020). The Wheelyzz can redefine the
performance indicator for improving the sales which can be done by taking Feedback from
customers. Searching and retaining the customers is very important for business as every
organisation wants to see itself from the eyes of customers. The Wheelyzz an look at the things
from the perspective of customers which can help it to grow in the market. Feedback is the only
key to know what customer wants. The information can be collected by customers by
complaints, sales data, questionnaires and mystery shopping . This can help in improving and

enhancing the sales of the company in order to bring what customers actually want from
business.
The performance indicator can be refined for enhancing the employee satisfaction so that
employee turnover can be minimised and the employee satisfaction can be increased. For this,
the Wheelyzz can measure the employee satisfaction by taking surveys and questionnaires so
that the needs and issues of the employees can be early identified and solutions can be brought
quickly. As employees are the asset for the company so it is important to take care of their needs
and wants so that they can efficiently contribute in the growth and success of the company
(Madushika and et. al., 2020).
7. Which potential factors for training could be indicated in the case scenario.
Scenario: The F&B unit of the company have showed the under performance of the
targeted sales last month by 5% and then again by 7% in this month. On other side the
occupancy rate at hotel during the same period have showed an increase by 4% with the high
profile customers and number of covers in hotel also increased by 7%. the customers have
indicated that the service attendance is average of the hotel.
Underperformance can be due to lack of the skills which may be indicated by the
workforce who deliver their work late or produce the poor quality work. There are many staff
members who does not demonstrate the customer service values or does not follow any practices
or procedures. So it is important that the employees are given efficient training so that they can
perform well for the company. In context to Wheelyzz organic fast food store, the business is
facing issues relating to underperformance of employee which have resulted in decrease of sales
last month and in current month. There are many factors which affects the training of workforce
which are discussed below- Motivation- The employers must work to motivate the employees by giving them timely
rewards and appreciation so that they can give their best for the organisation Support from management and the peers- It is important that management must support
the staff so that they feel valued for the organisation and contribute in achieving the goals
of the company.
 Goal clarity- Whenever there is lack of communication of goals, the employees are
confused as to what is required by them to do. It is important that the managers or leader

communicate clear goals to the employees so that they can work accordingly (Dennert
and et. al., 2018).
The managers of Wheelyzz can provide efficient training to the workforce so that they
can work to enhance the sales of the company and can give effective service to the customers.
Depending on the skills which are required by the staff, the manager can choose the following
skill building options which are illustrated below- Coaching- The coach may help the staff to show how the particular activity can be
completed or guide them in order to identify the ways through which the task can be
completed efficiently. The manager of Wheelyzz can guide and coach the employees so
that they can serve customers effectively. Mentoring- The manager of Wheelyzz can appoint an expert as the mentor in order to
improve the performance of the staff. The role of mentor is to regularly review the
performance of staff and give them guidance and support so that they can enhance their
quality of work.
 Job rotation- The manager can place the employee in place of other employee so that it
can learn new skills. This gives opportunity to the staff to broaden their skills and gain
good understanding of the roles of others (Krause and Arora, 2019).
8. What is the purpose of continuous improvement? How would this be reflected in a business
plan? Provide 2 examples.
Continuous improvement is the process of ongoing process where improvements is made
of the process, product or service through the breakthrough or incremental improvements. It is
the organised approach which involves identification of opportunities for the improvements
which can help the company in achieving its targets for reducing cost, increasing profits and
accelerating the innovation. The main purpose of this to enhance the quality of the product or
service. The continuous improvement helps in boosting the employee engagement and also
contributes in reduced turnover rates (Leblanc, 2018).
In context to present business Wheelyzz, there is a need of continuous improvements in
the area of products and customer service. As per the feedback received from the customer, it is
important for Wheelyzz to improve its product line. The business can come up with new product
line so that it can attract more customer. At initial days of its incorporation, the business has few

products but there is a need of new products for the business so that it can attract customers from
other segments.
Another scope of continuous improvement is in the customer service. As per the feedback
received from the customers, the employees are under performing so there is an urgent need to
improve the customer service so that there is customer satisfaction and retention in the
organisation which will result in enhanced sales and profitability for the company.

CONCLUSION
It is concluded from the above report that it is important to measure the performance of
the business with the plan so that all the threats are early identified and their quick solutions are
brought. It is important to communicate the business plan to the relevant stakeholders such as
employees, investors and many other so that they can work to contribute in the success of the
business. There is a need of skilful labour so that the business can run according to the plan.
There are many types of performance indicators which Wheelyzz can use to measure its
performance, out of which the business can use performance variance analysis and
benchmarking in order to perform as per the plan. Further it is concluded that there should be
continuous improvement in the working of the business so that the organisation can work to
achieve its business objectives. Wheelyzz can work on to improve its product line and customer
service in order to enhance its sale and customer retention.

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