Business Development Plan: Food Service Management at Wolseley

This report presents a business development plan for the Wolseley Restaurant in London, focusing on enhancing its performance through effective management practices. It explores various performance review techniques, such as 360-degree feedback, KPIs, performance appraisals, and personal development plans, to improve the restaurant's efficiency and sustainability. The plan includes alternative management strategies like setting appropriate goals, increasing productivity through better goal management, gathering information from multiple sources, and perfecting performance reviews. Furthermore, it identifies strategic planning and customer relationship management as essential management tools. The report concludes with recommendations for resolving organizational challenges through improved leadership and communication, emphasizing the importance of implementing measurement tools for continuous performance improvement in food service operations. Desklib offers a variety of resources including solved assignments and past papers to support students in their studies.

Food Service
Management
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Table of Contents
Part 2................................................................................................................................................3
Business development plan..............................................................................................................3
Introduction......................................................................................................................................3
Main Body.......................................................................................................................................3
Management practices related with the specific food services operations.....................................3
Produce management alternative to increase the performance including an implementation plan.5
Management tools and performance review techniques to get appropriate management solutions
in context of food service operations...............................................................................................6
Recommendations............................................................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................8
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Part 2
Business development plan
Introduction
Business development plan is considered as the document which is work like a outline that
can helpful to understand the implementation of specific business development planning and
strategies. This plan is useful to maintain the specific practices which can useful to cover the
marketing & sales functions. This assessment is based on the Wolseley restaurant which is
situated in London. This report will discuss about the specific management practices ,
management alternative, appropriate management solutions & also provide recommendations
related with the organizational challenges implementation measurements tools.
Main Body
Management practices related with the specific food services operations
In order to create an appropriate business development plan, it is necessary for the
organization to maintain appropriate management practices which can helpful to increase the
overall performance of the restaurant. There are various performance review techniques
considered by the hotel which can useful to improve the considerations of management practices
and implementation of business management planning & procedures (Barão and et. al., 2019).
 360-Degree Feedback - This technique is also known as the peer review method which
can useful to improve the efficiency & effectiveness of restaurants in an appropriate
manner. Peers can also provide both positive & constructive comments during 360
reviews. It gives people a comprehensive appraisal of their personal performance based
on the opinions of those around them. Group members can progress as a result of this
approach since they can spot places for growth in others while also considering their own
emerging needs. Although this procedure is usually done by team members, supervisors
should nevertheless review the reports to ensure that any complaints, compliments, or
allegations are noted and resolved.
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 Key Performance Indicators (KPIs) & Metrics - These allow you to assess how well
corporations, units, programs, or people are meeting their objectives and strategies. KPIs'
key benefit as a management tool is that they allow for data-driven progress assessments
and good decision. KPIs should be crucial navigational devices that reveal if the firm is
where it needs to be and provide a clear picture of present levels of performance (Bender
and et. al., 2018).
 Performance Appraisals - This method is helpful to evaluate the overall performance of
the individuals so that they can effectively improve their business operations as per to
gain more profitability rate. Wolseley restaurant. The main plan of the restaurant to
improve their performance level and resolve the challenge so that restaurant can
appropriately improve the effectiveness organization & increase the sustainability rate
(Patel and Modi, 2020). Personal Development Plans (PDP) - Personal development plan is helpful to improve
the adequacy of the individuals so that they can appropriately improve their own leaning
process and then prepare themselves to achieve the desirable outcomes. With the help of
this plan, restaurant can provide continuously training & development sessions to their
team members.
Performance review techniques are beneficial for the Wolseley restaurant in various ways
such as progress check , performance monitoring, settings experience, ongoing professional
development, planning & goals settings, controlling b& feedback, rewards & compensation and
also development & improvement.
There are various management practices are considered by the Wolseley restaurantant to
maintain their performance related with the food service industry. Specific management
practices are considered by the restaurants such as strategic hiring process, selection of right
candidate, continuous actions, proper communication, chain of command, monitoring ,
coordination and another organizational activities.
Produce management alternative to increase the performance including an
implementation plan
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Some specific methods are recommended & also produce in order to improve the chances of
management alternative and also improve the performance level of the organisation as per to
implement the business plan effectively. Wolseley restaurant is looking forward to prepare an
appropriate business development plan & also implementing all the effective strategies so that
restaurant can easily improve their performance level & reduce the impact of barriers. Some
appreciate management alternative ways can be apply by the organization in order to improve the
performance management process. Some specific management alternative techniques are as
follows -
 Set goals appropriately - this is considered as the most initial technique which can be
adopted by the enterprises in order to implement the plan and improve the performance
level of the organization. In context of the Wolseley restaurant , manager need to take
care about each & every steps of the business plan & then adopt their management
alternative method to take an appropriate steps as per the success of the business
development plan (Ravi and Saini, 2016).
 Increase productivity through better goal management - This is also work as a specific
method which can helpful bro improve the productivity level with the help of the better
goal management. Wolseley restaurant manager is responsible to adopt the better goal
management techniques so that restaurant can appropriately improve the productivity
level of the organization.
 Collect information from multiple sources - As per this method, manager is liable to
gather the information with the help of various multiple sources So that manager can
deliver the adequate information with their staff members so that manager can utilize this
information to make their organization more productive.
 Begin with performance planning. - This method is useful because it can helpful to
maintain the performance planning so that manager of the restaurant and appropriately
consider a strategic management plan considerations in order to fulfill the requirements
of the business development plan. Wolseley restaurant manager is conduct market
research in order to gather appropriate information from the people so that manager can
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use that information in their planning process so that manager can effectively improve the
considerations of the vision supplement plan (Sebastian, Siew and Orimaye, 2017).
 Perfect the performance review - This management alternative technique is also helpful
to evolve the effectiveness of the business development plan so that manager of the
restaurant can take the performance review from their customers & clients.
Management tools and performance review techniques to get appropriate
management solutions in context of food service operations
Management tools
Management tools are work as a specific strategic framework which can helpful to improve
the efficiency of the organization. Manage of the Wolseley restaurant can work appropriately in
order to implement specific management to maintain the food service operations in their
organization. There are some appropriate management tools can be consider by the manager to
find out the appropriate management solutions are given below -
 Strategic Planning - This is work as a continuous process which can provide the right
direction to be leader of the organization so that they can effectively full fill the
requirement of those factors which are helpful to obtain their vision of the organization.
Wolseley restaurant manager adoption of strategic planning tools for such as balance
score card, SWOT analysis and PESTLE analysis (Yildirim, Ghayesh and Alici, 2017).
 Customer Relationship Management - This is technique is helpful to improve the
interaction among the customers and maintain strong relationship with their . Wolseley
restaurant manager can formulate specific strategies to improve the engagement between
the customers. Some specific CRM tools can be adopted by the manager such as Hub
Spot CRM, Sales force Sales Cloud z Mail Chimp , marketing campaign, Zoho CRM and
many others.
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Performance review techniques
Manager of the restaurant is liable to adopt specific performance review techniques in order
to improve the effectiveness of their business development plan and also implement some
appropriate techniques to find out the most appropriate outcomes. Manager can consider some
specific performance review techniques such as rating scales, 360 degree feedback, self
evaluation, behavioral checklist and management by objectives.
Recommendations
To resolve the organisational challenges and also appropriately implementing the measurement
tools in order to uh monitoring and implementing plan for the performance improvement in the
food service operations some specific recommendations recommended. It is analyzed that
appropriate leadership can help full to improve the utilization of resources and resolve the
organizational challenges. With the help of effective leadership style like participative and
supportive leadership styles, leaders of the restaurant can appropriately guide their staff members
and resolve the organizational challenges situation. Follow proper communication channel
should help to reduce the chances of miscommunication so that all the staff members can share
right information with each other and food service operations in their organization.
Conclusion
As per this assessment, it can be concluded that in order to maintain the business
development plan consideration it is mandatory for the manager to apply appropriate
management practices and utilize performance review techniques to improve the performance
and resolve the organization challenging situation.
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References
Barão, L., Alaoui, A., Ferreira, C., Basch, G., Schwilch, G., Geissen, V., Sukkel, W., Lemesle,
J., Garcia-Orenes, F., Morugán-Coronado, A. and Mataix-Solera, J., 2019. Assessment
of promising agricultural management practices. Science of the total environment, 649,
pp.610-619.
Bender, S., Bloom, N., Card, D., Van Reenen, J. and Wolter, S., 2018. Management practices,
workforce selection, and productivity. Journal of Labor Economics, 36(S1), pp.S371-
S409.
Patel, S.K. and Modi, K.V., 2020. Techniques to improve the performance of enhanced
condensation area solar still: A critical review. Journal of Cleaner Production, 268,
p.122260.
Ravi, R.K. and Saini, R.P., 2016. A review on different techniques used for performance
enhancement of double pass solar air heaters. Renewable and Sustainable Energy
Reviews, 56, pp.941-952.
Sebastian, Y., Siew, E.G. and Orimaye, S.O., 2017. Emerging approaches in literature-based
discovery: techniques and performance review. The Knowledge Engineering
Review, 32.
Yildirim, T., Ghayesh, M.H., Li, W. and Alici, G., 2017. A review on performance enhancement
techniques for ambient vibration energy harvesters. Renewable and Sustainable Energy
Reviews, 71, pp.435-449.
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