Business Plan Implementation: Monitoring, Analysis & Recommendations

This report details the implementation and monitoring of a business plan, focusing on both financial and non-financial performance indicators. It analyzes the performance of House Clean, a cleaning service company, against set targets such as revenue growth, profit margins, and customer acquisition. The report evaluates the strengths and weaknesses of the business plan using a SWOT analysis and incorporates feedback from customer surveys to suggest improvements. It also addresses issues identified in service delivery through meetings and coaching, proposing solutions for management to ensure quality and customer satisfaction. The report concludes with recommendations for the upcoming year, emphasizing the importance of continuous improvement and adaptation to market demands. Desklib provides access to this and other solved assignments, offering valuable resources for students.

Develop and Implement
Business Plan

Contents
QUESTION 1 Develop and monitoring business report................................................................................3
Address a balance of both financial and non-financial information on business performance...............3
QUESTION 2 Develop and monitoring business report................................................................................4
Overview of business performance based on the data provided............................................................4
An analysis of business performance to determine if the performance indicators have been achieved.5
An evaluation of the non-financial information gained from the survey, impact on the business and
variations that could be made to the business plan based on this information......................................6
Review of additional performance measures that can be used to measure customer retention and
customer satisfaction based on the decrease in residential customers as advised in the scenario
information..............................................................................................................................................6
You will need to research the range of performance measures that could be used and report on
performance indicators that you consider to be suitable........................................................................6
A clear explanation of the performance indicators and your rationale for using these indicators..........6
An evaluation of the strengths and weaknesses of the business plan.....................................................6
Provide a summary of recommendations for the upcoming year...........................................................7
PART B Conduct Meeting and Coaching......................................................................................................8
Actions and Solution for management....................................................................................................9
REFERENCES..............................................................................................................................................11

QUESTION 1 Develop and monitoring business report
Financial and non-financial information on business performance
House Clean will start by maintaining our main supplier's pricing, and the organization will keep
a close eye on its finances to guarantee that it builds a profitable opportunity while reducing
benefits to entice customers. Initially, all sales inquiries will be handled by the company
president. Residence Clean will also prepare all of our employees in interacting with clients,
especially many who talk with them, to verify that the investment is satisfactory, as House Clean
will offer discounts and offers who locate sizable bookings and incentives for direct customer
referrals.
The statistics from the shareholder's report are based for this calendar year is as follows:
I've also been requested to have an objective evaluation of the business plan's merits and
weaknesses to present.
Assume the following quantifiable metrics were specified in the business plan:
• A 20 percent rise in total income.
• A 20% profit margin; and a 50% reduction in accounts receivables.
• Ten new corporation consumers will be able after the first year of the company strategy.
Turnover intention was reduced by 10% after hiring two full-time contractual cleaning and
increasing wages to exceed awarding standards.
20% Total sales revenue $45000-$36000 $90000
New commercial
customer
10
15 new commercial
customer
5
Gross profit margin 20% (GP margin 2020)/total sales
revenue+0.28
$90000
Reduction 50%debtors 100%-(debtors 10

COST AND REVENUE
5
4.5
4
3.5
3
2.5
2
1.5
1
0.5
0
2020 2022
COGSREVENUEPROFIT
day day2020)/(debtors
day
2022)+0.25
The cash flow statement, profit and loss account, and balance sheet were created using data that
was as accurately determined as feasible. Sales increased progressively over the course of the
year, as shown in the graph. OZ house clean is constantly increasing customer base, gross profit
margins profit are increasing in proportion to total sales, and the bar graph demonstrates that the
firm is running smoothly and achieving the desired results.
QUESTION 2 Develop and monitoring business report
Overview of business performance based on the data provided
House Clean has been in business for just a year, and as Operations Manager, I'm assessing
the business's efficacy under crucial strategic goals, monitoring measurement systems, and
tweaking important KPIs.

The firm gives a commercial cleaning supply, cleansing, and change take function in
Melbourne, which will certainly attract customers. Business people could find this item handy
and want to test it out. If they're not satisfied with the service, they will most likely return. As
they're used on a constant schedule, they become frequent admirers of the company. Those
customers will spread the word about House Clean to their coworkers and neighbors. As even
more people utilise our service, House Clean's reputation rises, and we boost profits. It was a
year since the business plan was implemented, and as Operations Manager, I'm reviewing the
company's performance even against assessment criteria required to fulfill, examining the main
KPIs being used, and meetings are held as appropriate.
An analysis of business performance
An examination of company performance to see the performance measures of Excellence
and meeting deadlines have increased. For the higher end of the market, House Cleaner should
provide a private residential cleaning company. Mother's will cater to two distinct groups of
people:
If one has a wealthier companion who just doesn't work out and does not want to perform
housework. For several persons, a maid/house cleansing is a mark of affluence, and this
conception reflects this group of customers. Once the probable expenses of domestic duties are
too large, individuals with limited incomes.
Maintenance includes cleaning of fundamental areas like the kitchen, bathrooms, and bedroom,
as well as more unusual tasks such as cleaning up after small crises brought by animals and
children. The principles are as follows:
1. Elevated effort.
2. Individuals who've been hand-picked and well educated.
3. Place More emphasis
4. House Clean is now in the exploratory period, as it is a new company just starting off the
ground.
5. The key issue for House Clean is to sustain a careful financial approach despite
increasing at a reasonable rate. Unless there is considerable demand and the effectiveness
of healthcare is not jeopardised should expansion start happening.

An evaluation of the non-financial information
The latest survey non-financial material, its influence on the corporate, and the changes
that could be implemented to the business strategy as a result of this knowledge Adding two full-
time regular cleaners and raising salaries to an above arbitration will result in a 10% reduction in
labor turnover.
Review of additional performance measures
The Office Administrator has informed you that at least ten of the prior residential clients no
anymore use the company's products, reviewing overall sales income has climbed, domestic
selling revenue has decreased.
Range of performance measures
A gross profit margin of 20% and Reduction of 50% in debtor days
A clear explanation of the performance indicators
Total sales revenue: $450,000 and Total cost of sales: $320,000
An evaluation of the strengths and weaknesses of the business plan
The ensuing SWOT analysis summarizes the company's current strengths and weaknesses, as
well as the opportunities and threats it faces.
Strength Opportunities
 A thriving company runs by an
attractive and energetic CEO.
 A well-designed program will ensure
for exchanging and preserving the
company's knowledge resources.
 Hardworking employees.
 A large section of the marketplace is
unaware that House Clean exists.
 Changes in consumer personal finances
have resulted in higher in the use of
cleaning companies.
 A company plan that is scalable.
Weakness Threat
 This is a highly employment field.
 There seems to be an inherent
considerable disadvantage when this
comes to creating faith and credibility.
 Staff turnover is a problem.
 The entrance of a serious competitor

 Marketing communication is difficult
for a new firm.
Taking into account the benefits and drawbacks, social media found to be a good advertising
instrument. Instead of simply having an online presence, our organisation may establish a social
media presence, including a Twitter feed, in order to communicate with former (and potential)
clientele.
Attract people on social media for company. Take awhile to update their Facebook and Twitter
accounts, or subcontract the work to a person on the team. Establish a Facebook and/or
Instagram account purchase a digicam, and train an employee to take and share pet photos.
Provide a summary of recommendations for the upcoming year
Finally, whether they provide goods or provide services, there are some points to bear in
mind while starting a company. As a result, we have all of the necessary knowledge and statistics
in their strategic marketing analysis, including SWOT analysis, promotional strategies,
implementation plans, budgets, and procedures. Ozhouse Clean learns a lot about how to be a
good entrepreneur in the coming.
Commercial customers may find this part of organizational and want to try it out. When
they are satisfied with the outcome, they would most probably return. Once attendance happens
on a constant schedule, they become regular clients of the company. Such customers will spread
the word regarding House Clean to their coworkers and acquaintances. House Clean's image
increases as more customers use our product, and thus grow our customer base.
These customers will spread the word regarding House Clean to their coworkers and
acquaintances. As more people utilize their services, House Clean's reputation increases, and
earnings rise.
PART B Conduct Meeting and Coaching
Meeting minutes
Location:
Date:

Attendees:
Time:
Purpose of the meeting
The goal is to schedule a meeting with each of subcontractors to look into the issue as well as
provide training on how to operate at the required level.
The issue at Ozhouse Clean was this:
• Dirt and filth must be removed from all areas, especially floors, tabletops, and shelving.
• Garbage bins have been cleaned and disinfected.
• Wipe washroom panels and windows to remove soap accumulation and streaks.
• Only the cleaning supplies supplied are utilized.
• All house cleaners must be completed within the specified time frame.
Ozhouse Clean agreed to meet with the professionals to learn more about the problem and
provide assistance. We scheduled a meeting with a cleaning firm to provide training on the
required standard of ability.
The Nature Care Corporation is a multi-generational family-owned and operated business. They
are committed to providing excellent client service and guarantee to uphold the top quality
procedures at all times in order to fully meet their requirements.
Thomas, the cleaning-guy-boss, will be the lead custodial specialist. Because since beginning, he
is still with the Nature Care Organization. Thomas has a long history of executing similar work
with a good degree of user satisfaction.
Cleaning-guy-2 Tommy will work as a custodial worker in the junior position. For the past 3
years, he has worked for Nature Care Business.
Cleaning-guy-1: Alex will be the second junior housekeeping worker on the job. For the past two
years, he has worked for Nature Care Business.
Please attending on date and time

Actions and Solution for management
To the management group,
As Operations Manager, I determined to convene a conference with each of vendors to analyze
the issue as well as provide training on how to execute at the anticipated levels.
The organisation has covered the difficulties of cleanliness activities and the remedies of the
management team to satisfy the cleaning requirements in this study. Straightforward interaction
between employees and the group leader, as well as a good work atmosphere and appropriate
equipment, should all be employed in the office.
Other major issue is shifting items around until washing. People would expect to come into work
and discover their belongings in the same place they placed them the week before. As a result,
you'll be capable of managing all of this at work.
Should have a thorough understanding of the item and corporate network so that employing
chemicals is not an issue.
To retain their customers pleased, businesses should instruct cleaning staff to look ahead and
eliminate all web interconnected and dust particles. A organization should conduct market
survey for their own and their competitors' marketing strategies.
Nature Care Services has cleanliness solutions that are tailored to our business size. They
provide cleaning services on a monthly, bi-monthly, and quarterly basis with no lengthy
obligations. Between in planned housekeeping appointments, our organization could always
phone or email Nature Care Company.
By the end of the weekend, we'll have a conference; such excellent objectives and efficient
janitorial service necessitate responsibility, which is ensured via processes that maintain
everybody on schedule.

Warm regards,

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