Syed F.H Rizvi, VTI18T1173: Ozhouse Clean Business Plan 2018-2021

This report presents the business plan for Ozhouse Clean, a Melbourne-based cleaning service. It outlines the company's mission, vision, and core values, along with strategic objectives for growth, including increasing the number of clients, improving gross margins, and reducing workforce turnover. The plan includes a market analysis, competitor analysis (GSR Cleaning, House Cleaning Service Melbourne, and KANKLEAN), and a SWOT analysis. It also details pricing options, legislative requirements, supplier relationships (Enviroplus, EcoGreen, Melbourne Cleaning Supplies), and target customers (residential and commercial). The plan focuses on expanding into commercial cleaning and addresses potential risks and opportunities within the cleaning industry. The report offers insights into the competitive landscape and strategic recommendations to ensure the company's success.

Syed F.H Rizvi Develop and implement a business plan
VTI18T1173 BSBMGT617
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Syed F.H Rizvi Develop and implement a business plan
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Ozhouse Clean
Business Plan
2018 – 2021
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Executive Summary
Oz house clean is a Melbourne based cleaning service organization. James and Nancy
Anderson are in charge of operating the family-based company. The competitive advantage
enjoyed by the organization was established in 1905 (Cani. 2018). However, being small
and local family, one of their daughters named Amanda is holding the post of operational
manager and other daughter of them, Sarah is the Administration Manager. We thrive to
provide professional, residential cleaning services that indulge regular and spring-cleaning
for the consumers who are located in greater Melbourne.
PURPOSE OF BUSINESS PLAN
The focus of the business plan 2018-2021 is to incur goals of company focusing on the next
3 years at Oz house clean. However, we plan to expand in different markets specially in
focusing on commercial cleaning (Buolamwini and Gebru. 2018). The plan helps to fix in
directions in which our company will render to forward improvement. Financial goals and
non-financial goals are the segments which will help the concept to move forward. We will
generate discussions about market analysis, reviewing the pricing options detailing the
business plan 2018-2021.
BENEFITS:
A well-written plan helps the company to get started into path of success and there are some
of the reasons:
 Drafting a business plan is the phase where we easily reach dots between tactics
and strategy.
 The scenario that gives enough knowledge and it helps to remind us by reviewing the
target market in order to keep strategic focus.
 It ensures by helping us to set priorities in order to do things in structural form.
 Business plan helps to review our assumptions and helps to compare the process by
progressing in business for adjusting things accordingly.
 Preparing goals and ongoing performance review of the plan helps us to maintain the
accounting structure.
Mission Statement
Quality cleaning service available in greater Melbourne at much more competitive pricing.
Vision
we would prefer our brand to be highlighted in quality cleaning, therefore not only focusing
home cleaning, but also other segments where the company is focused to expand.
Our values are:
Core values of our business are as follows:
 Respecting and valuing all the clients with ensuring much equality.
 Taking care of the environment by practicing with undertaking eco-friendly goods and
products which will ensure that the environment is not getting harmed from the
society.
 Taking care our staffs by providing friendly working ambience.
 Promotion of the excellence throughout the business practices (Vigano et al. 2018).
 Maintaining the integrity in our business, respecting the co-ordinates, maintaining
loyalty towards the work.
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Strategic Objectives
Number of clients being increased by 20% during the first year in introducing commercial
cleaning service and hence 10% thereafter.
Increment of 20% in gross margin in each and every year.
50% depreciation of debtor days in the year 2019-2020 with further referring 10% in the
latter half of the year (Chul-Joo et al. 2019).
10 commercial customers which are very new appeared during the first year in the business
plan where at least 20 new customers appeared thereafter.
Reduction of 10% of workforce turnover in year 2019-2020 further 10% by 2022
Market Analysis
There are new things, which need regular cleaning for example windows, carpets doors,
floor, dishes furniture trash bins and others with implying busy life culture you need a person
to get it done. That is where organization such as Oz house appears for rescuing the
society.
However, analysis on some facts by how the industry works, the cleaning industry can be
divided into four major types which is as follows
 Residential
 Commercial
 Speciality
 Laundry/Dry cleaning
During 2015, there were around 875,000 business recruiting about 3.5 million people.
However, the industry went through several rough span of time where recession hampered
the revenue to fall below 5.3% during the year 2008 and later it went through 6.1%.
However, they bounced back by incurring $51 billion revenue during 2015.
Bureau of labour statistics gave an estimation of job growth ticking to 6% till 2020.
Risk situations
Due to the equipment’s not being much expensive and training required for customer, barrier
to entry went very low that makes easier for new competitors for jumping into any time even
when lot of competition intended in the market. However, less competition is present in the
commercial field and especially during cleaning section because it renders to expect much
modernized machines with highly trained in focusing to those field (Bajczyk et al. 2018)
On a budget companies lose their 55% clients because of poor servicing, whereas in this
industry attention required to details matters the most. A single performance can make a
company to lose clients for no cause (Phadermrod, Crowder and Wills. 2019).
Opportunities
Maximum amount of opportunities present in commercial field and in residential cleaning,
however, marketing locations are the key monitor to it. According to Worldwide Cleaning
Industry Association, “Green cleaning is a marketplace phenomenon that is being driven by
customer demand and the overall trending of the broad marketplace for environmentally
preferable product and services.” Home and Business owners now prefers environment
friendly non-toxic supplies for their resident. By which business has proper trustworthy staff,
Eco friendly supplies, good location and reputation (Ahmad. 2018). It’s safe to explain that
on the path of success these are the main resolutions.
Competitor analysis
GSR cleaning
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Its is based in Melbourne which ensures residential and commercial cleaning services that
they mentioned on the website which focuses on having done 2245 one off job, 1234 Move
in Out cleaning, 315 office cleaning and 250 plus regular house clean. They also render high
recommendation by locals and user environment friendly chemical (Kohli. 2018).
Few points about the company are as follows:
 2012,2013,2014,2015 and 2019 service award winner
 2013 Australian achiever awards
 Good use of social media
 Use of SEO
 Customer reviews
 Fully insured professional staff
List of services
 House cleaning
 House keeping
 Laundry and ironing
 Commercial office cleaning
 Industrial and factory cleaning
 Carpet steam cleaning
 Upholstery cleaning
 Tile and Grout cleaning
 Stain Removal
 Carpet Dry cleaning
 Solar panel cleaning
 Mould cleaning
 Move in Move out cleaning
 Medical clinic cleaning
 High pressure cleaning
 Pub and nightclub cleaning
 Hotel Bistro and Motel cleaning
 Commercial End of lease cleaning
 Childcare services
House Cleaning Service Melbourne
Just like GSR cleaning they did some good SEO when they come on third result while you
search in cleaning service in Melbourne they did very good by using social media and online
chat system that comes very handy when customer focuses to enquire on service issues.
This company claims on having over fifteen years’ experience on servicing clients
throughout Victoria (franchisehelp.com. 2018). It also prefers to claim money back guarantee
for free service that is peace of mind. Likewise, GSR are using environment friendly
chemicals in mentioning others troops.
List of Services
 Spring cleaning
 House keeping
 Kitchen
 Bathrooms
 Floors
 Windows
 End of lease cleaning
KANKLEAN
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KANKLEAN is one of the very last results on internet when we search for cleaning service in
Melbourne which shows they don’t have good SEO also noticed they are not using any
social media or quick chat on their website some quick fact they mention are as follows
 65 Franchises across Melbourne
 100% security checked and passed cleaners
 20 years in operation (Young. 2019)
 2,101,832 and counting successful cleans
List of services
 Presentation cleaning
 Move out cleaning
 Upholstery cleaning
 Stain removal
 Hard floor cleaning
 Carpet cleaning
 Office cleaning
 Age care service
 Home cleaning
In addition of these services they also provide commercial cleaning products
Target customers and needs
Residential Cleaning
Market research shows the ideal clients married couples 45 years old or elder especially
within two incomes household. Real estate agent focuses to be good client for inserting in
and external cleaning services by managing rental properties (Oates et al. 2018)
Commercial Cleaning
Almost 31% of the revenue comes from office cleaning and maximum in them gets in late
hours or later hours when offices have less if no staff. So, the cleaner has to trustworthy and
must have attention to detail (Lacan. 2018).
Pricing options
Currently at Ozhouse clean there is a standard rate of $40 an hour. Where we can introduce
different pricing option such
 We can introduce one off or add on services just like clean an oven just for $20
 Two hours discount rate to get the customers little more work done which can $70 for
two hours
 Contract rate where customer keeps on paying agreed amount a month and we do
agreed number of hours on special rates to keep the customer for longer period (Hall
and Krueger. 2018).
 Flexible rate as per the customer need just like if the customer only want a cleaner to
specific tasks we can set the rate accordingly.
Legislative
Just like any other business in Australia a cleaning company need to follow many laws and
act
 Fair trading Act
 Privacy act 1988
 Australian consumer Law
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But in addition to those cleaning companies should have police clearance for there
employees and all their employees should be insured. Its better if they have First aid licence
as well especially if they are providing age care services as well. Some other permits also
include
 Air and water permit
 Quarantine permit
 WHS
 Zoning permit
Supplier relationships
It has been brought to attention the current supplier Total cleaning supplies is not offering
any environment friendly chemicals so will be discussing to change a supplier and below are
the options of suppliers who are offering environment friendly products (Zhang et al. 2018).
Enviroplus
Contact number:1800 177 399
Email: [e-mail]
Website: https://enviroplusproducts.com.au/
Enviroplus ensures range of organic chemical having free cleaning product including the
innovation award by winning Bioactive toilet paper and biodegradable, non-toxic solutions for
the toilet bowls known as E-flush (Magnani, Zucchella, and Floriani. 2018). It also ensures X
range which includes multisource cleaner, natural hard surface and floor cleaner, E-guard
that is natural grease cutter and anti-bacterial.
They have branches in Sydney, Perth, Queensland and Melbourne ensures helping out the
business whenever it expands.
EcoGreen
Contact number: 1800 000 245
Email: [e-mail]
Website: https://www.ecogreen.com.au/
With their R&D team in their Melbourne facility they developing self-environment friendly
solutions for their clients. They all consists of huge range of product focusing of cleaners,
odour controls sanitisers and wastewater management products.
Melbourne cleaning supplies(MCS)
Contact number: 03 9880 7333
Email: [e-mail]
Website: https://www.melbournecleaningsupplies.com.au/
MCS just doesn’t ensures one product or brand which has lot of variety in choosing from
including big structures like 3M, ECOLAB, Oates, PACVAC, Sabco and many more. Staffs
are also trained on commercial machines as well coming up by helping you by your staff
gets stuck on machine or product unlike different they don’t have chemicals, it’s an one stop
shop that includes chemicals, machines, other equipment’s, accessories for cleaning
(Moraga, Ferrer-i-Carbonell and Saiz. 2019).
Situation Analysis
Include a SWOT analysis here
Strengths Weaknesses
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 Local Knowledge
 Family Owned
 Not enough marketing expertise
 No social media
 No advertisement
 High staff turnover
Opportunities Threats
 Eco-Friendly products
 Commercial cleaning expansion
 High competition
 Little barrier to entry
 Low initial investment
 Loss of customers
Marketing Strategies
Reviewing the market trend and competitor strategies different type of options reasoning to
Oz house cleaning eases the using for our marketing team.
 Use of social media marketing
 Sponsor community events and sports
 Quick chat options (Zeithammer. 2019)
 Signup for groupon website
 Offer discounts and promotional rates
 Use of SEO services
 Local newspapers and magazines advertisement with discount code
 Customers reviews on website
Action Plan
Date
Month and
year
Actions
Specific actions to
achieve objectives
Resource
requirements
(financial, physical,
human)
Key performance
indicators
Dec 2018
Expansion in
commercial cleaning
Financial and
human
Number of commercial
clients
Jan 2019
Use of Eco-friendly
products
Financial %change of sale
revenue
July 2019
New Marketing
manger
Human %change of sale
revenue
July 2020 Use of SEO and
social media
marketing
Financial Profit margin
Hiring Two Fulltime Human and 10 %Reduction in staff
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June 2020 staff financial turnover
June 2021 Hiring more fulltime
staff
Human and
financial
Further reduction
References
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Ahmad, S., 2018. The importance of education in lowering unemployment in Croatia and
selected EU countries (Doctoral dissertation, University of Rijeka. Faculty of Economics and
Business.).
Bajczyk, M.D., Dittwald, P., Wołos, A., Szymkuć, S. and Grzybowski, B.A., 2018.
Discovery and Enumeration of Organic‐Chemical and Biomimetic Reaction Cycles within
the Network of Chemistry. Angewandte Chemie International Edition, 57(9), pp.2367-2371.
Buolamwini, J. and Gebru, T., 2018, January. Gender shades: Intersectional accuracy
disparities in commercial gender classification. In Conference on fairness, accountability and
transparency (pp. 77-91).
Cani, P.D., 2018. Human gut microbiome: hopes, threats and promises. Gut, 67(9), pp.1716-
1725.
Chul-Joo, K.I.M., Kang-Tae, K.I.M., Kim, E.Y., Kwang-Won, S.U.N. and Lee, J.Y.,
Samsung Electronics Co Ltd, 2018. Multiple window providing apparatus and method.
Dijkhuizen, J., Gorgievski, M., van Veldhoven, M. and Schalk, R., 2018. Well-being,
personal success and business performance among entrepreneurs: A two-wave study. Journal
of Happiness Studies, 19(8), pp.2187-2204.
Erickson, D. and Mikkelsen, D., Whirlpool Corp, 2018. Laundry treating appliance.
franchisehelp.com/industry-reports/cleaning-industry-analysis-2018-cost-trends/
gsrcleaning.com.au/house-cleaning-services-st-kilda/
Hall, J.V. and Krueger, A.B., 2018. An analysis of the labor market for Uber’s driver-partners
in the United States. ILR Review, 71(3), pp.705-732.
Kohli, R., 2018. Behind school doors: The impact of hostile racial climates on urban teachers
of color. Urban Education, 53(3), pp.307-333.
Lacan, J., 2018. The four fundamental concepts of psycho-analysis. Routledge.
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Magnani, G., Zucchella, A. and Floriani, D.E., 2018. The logic behind foreign market
selection: Objective distance dimensions vs. strategic objectives and psychic
distance. International Business Review, 27(1), pp.1-20.
Moraga, J.F.H., Ferrer-i-Carbonell, A. and Saiz, A., 2019. Immigrant Locations and Native
Residential Preferences: Emerging Ghettos or New Communities. Journal of Urban
Economics.
Oates, M., Ahmadullah, Y., Marsh, A., Swoopes, C., Zhang, S., Balebako, R. and Cranor,
L.F., 2018. Turtles, locks, and bathrooms: Understanding mental models of privacy through
illustration. Proceedings on Privacy Enhancing Technologies, 2018(4), pp.5-32.
Phadermrod, B., Crowder, R.M. and Wills, G.B., 2019. Importance-performance analysis
based SWOT analysis. International Journal of Information Management, 44, pp.194-203.
Suthers, I., Rissik, D. and Richardson, A. eds., 2019. Plankton: A guide to their ecology and
monitoring for water quality. CSIRO publishing.
Vigano, M., Perucca Orfei, C., De Girolamo, L., Pearson, J.R., Ragni, E., De Luca, P. and
Colombini, A., 2018. Housekeeping gene stability in human mesenchymal stem and tendon
cells exposed to tenogenic factors. Tissue Engineering Part C: Methods, 24(6), pp.360-367.
Willis, H.L., 2018. Distributed power generation: planning and evaluation. Crc Press.
Young, V., 2019. Focus on focus groups. College & Research Libraries News, 54(7), pp.391-
394.
Zeithammer, R., 2019. Soft Floors in Auctions. Management Science.
Zhang, Y., Zheng, T. and Zhang, W., 2018. Report of cancer incidence and mortality in
China, 2012. Advances in Modern Oncology Research, 4(3), pp.1-7.
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TASK 2
ACTIVITY 6

Syed F.H Rizvi Develop and implement a business plan
VTI18T1173 BSBMGT617
From: Operational Manager
To: Management Team Oz house clean
Dear Team,
I am writing this email to make sure that at Oz house clean will able to secure proper skilled
labour in order to help through the expansion of the company.
After proper consideration and researching by itself with the team, we have disclosed three
sources to use in meeting the workforce demands.
1. Employee Referral: We will use employee referral program for which everyone of can
perform soon as vacancy made available to the valuable team member will get informed
and can refer and be rewarded if referee been offered job at Oz house clean.
2. Recruitment Agencies: Well-known agencies for HAYS and Chandler McLeod are used to
procure proper skilled staff in relation as per company's needs.
3. Advertisement: Oz house clean will be using Seek.com, others improving the company's
own website in advertising needs for skilled workforce.
Hence, the personal opinion basis on the research that in Oz house clean having the sources
for meeting by not exceeding the demand force of our company. Valuing all the opinions
and suggestions, it is required to feel free in relying to the email or contact me personally if
having questions or suggestions.
Kind regards,
Syed F.H Rizvi
Operational manager
Ozhouse Clean
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Evaluation Report
Purpose of the report
Purpose of this report is to monitor, analysing and evaluating for Oz house in terms
of cleaning performance for the year 2018 and compare with KPI and mentoring last
year performance.
Overview of business Performance
Overall Oz house is focusing on road of success. We have reached higher sales
revenue, reducing in debtor days and reckoning to been able in securing 15 New
commercial customer which turn up to be good for the business. Our Total sales
revenue has increased ranging from 360,000 to 450,000. Debtor days reduced from
40 to 30 days.
Analysis of Business performance
To analyse the Performance of Ozhouse clean I would like to discuss the as per the
performance indicators identified in the business plan.
Total sales revenue
Targeted Achieved
0%
5%
10%
15%
20%
25%
Total Sale Revenue
The Graph above shows that Ozhouse cleaning has Exceeded the KPI for 20
increase in sale revenue calculations are as follows
KPI 20%increase
450,000-360,000=90,000
(90,000/360,000) *100=25%
Which proves that yes Ozhouse was able to meet the KPI
Gross profit Margin
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1
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
20%
29%
Gross Profit Margin
Above graph shows the KPI for Gross Profit margin was also satisfied. Calculations
are as follows
$450,000-$320,000/$450,000*100=29%
Debtor Days Reduction
Expected Achieved
0
5
10
15
20
25
30
35
Debtor Days
Series1
The graph shows that this KPI has not met because 50% reduction of 40 debtor days
is 20days, but Oz house clean could only reduce it to 30 days.
New commercial customers
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Expected Achieved
0
2
4
6
8
10
12
14
16
New Commercial customers
Oz house being able for exceeding KPI and which got 15 new customers where
target was focused on 10 this financial year.
Non-Financial data Analysis
According to the data given to the Administration manager Oz house Clean lost 10 of
previous residential customers even after gaining revenue and expanding losing our
clients who are lucky for us. Customers been provided the feedback by follow up
email and provided reason why they not been with us and following are the main
topics:
Moved to Competitor Dissatisfied Moved to Interstate
4 5 1
4 out of those 10 customers we lost this time who moved to competitor for better
service or cheaper price. The other 5 not being happy with services due to the claim
by cleaners who have attention to detail or leaving before time.
Report any issues
Even when Ozhouse is making profit, we secure new clients and old clients are
leaving us complaining one of the two main issues
 Pricing
 Services (Not enough attention to detail and cleaners leave early)
This shows that Ozhouse needs to work on pricing and more importantly have to
monitor the employees and providing them better training.
Additional Performance Measures
Performance Indicators
CSAT and NPS: Its good to understand that you are losing customers when leaving
feedback on follow up email, till then its already been late on having already losing
the customer. Its important to have Customer satisfaction survey doing better often
than actually leaving your organisation. CSAT helps to determine your Net promoter
score that actually helps to understand number of customers is happy with the
organisation and what they do not like and would like in changing so that you change
things easily.
Employee Engagement: while focusing in customer serving too much companies
forget that they need to work on the employees as they are the front face of the
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company. Happier staff, happier customer is not a problem it’s a fact that your
employees are evenly satisfied.
Review of strengths and weakness of Business plan
Reviewing and analysing Business plan 2018-2021, it is found through some
weakness and strengths of the business plan and discussing those on using
template as guide which can found on “Coba.Belmont.edu” website. Using as a
guide in scoring each of the component of the business plan to analyse strength and
weaknesses.
Components Score
Executive Summary 4
Description of the business 4
Marketing 4
Operations 4
Management 3
Financial 4
Critical Risks 3
Succession Planning 3
Milestone Schedule 4
Appedix 1
Total Score 34
Total score of 34 points
defines that have covered
some points for good
detailing, but more research
needs to practice specially
for lowering scoring area.
Improve higher scoring components by executive summary and preparing Milestone
schedule covered basis on reviews but areas such as Appendix and even
management as well.
Recommendations:
Upon review of business plan and performance of business is not hard to define that
by the business growing, Oz house clean expanding, and better business. However,
things that should change having found weakness in business plan above and we
have noticed Oz house clean losing the residential customers (franchisehelp.com.
2018). Here are my recommendations:
 Monitor residential service standards through new and improved KPI such as
regular customer surveys and feedback.
 Keeping NPS at least 80 at all times
 Conducting Employee Engagement Surveys to ensure their participation and
make them feel valuable
 Update business plan with new KPI’s
 Regular reviews of policy and standards
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Syed F.H Rizvi Develop and implement a business plan
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From: Syed Rizvi
To: Contract Cleaner
Subject: Performance Review meeting coaching session
CC: Management Team Ozhouse clean
Dear Contract Cleaner,
I am writing this email to invite you for a meeting with me on 18 February 2019 at our Head
office in Melbourne CBD.
Purpose of the meeting is ensuring expected standards of company meeting all times and in
order to make it happen. I would prefer discussing personally the problems that might facing
and we help you overcoming them as we have noticed the customers leaving the business due
to lack of satisfaction and will engage in coaching session for improve the performance.
Ensuring attendance by replying to email, it is hope we can find better solutions together in
order to meet standards of the company and demands of customers.
Best Regard,
Syed Rizvi
Operational Manager
Ozhouse Clean
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Syed F.H Rizvi Develop and implement a business plan
VTI18T1173 BSBMGT617
From: Syed Rizvi
To: Contract Cleaner
Subject: Performance Review meeting coaching session
CC: Management Team Ozhouse clean
Dear Contract Cleaner,
I am writing this email to invite you for a meeting with me on 18 February 2019 at our Head
office in Melbourne CBD.
Purpose of the meeting is for ensuring expected standards of company by meeting in all times
and in order of making happen I would like to prefer personally problems might be facing. It
is how it can help to overcome them having noticed the customers as leaving the business due
to lack of satisfaction and will engage in coaching session for improving performance.
Please ensure that attendance in replying to the email. It is hoped by finding some solutions
in order to meet standards of company and demands among customers.
Best Regard,
Syed Rizvi
Operational Manager
Ozhouse Clean
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TASK 4
ACTIVITY 3

Syed F.H Rizvi Develop and implement a business plan
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From: Syed Rizvi
To: Management Team Ozhouse clean
Subject: Actions and solutions report
Dear management Team,
Purpose of this email is to provide you the insight of Actions and solution reported created by
me.
I have developed this report after noticing downward shift in our residential services which
brought to my attention while reviewing business performance and business plan 2018-2021.
I have noticed that customers are leaving our company complaining about our cleaners don’t
have attention to detail or they are just not happy with the level of service. I had meetings
with contract cleaners personally and explain them our expectation of them which are listed
as follows:
 All surfaces, including floors, bench tops and shelves cleaned and free from dust and
dirt.
 Rubbish bins emptied and cleaned.
 Shower screens and mirrors are free from soap build-up and streaks.
 Only cleaning products provided are used.
 All cleaning services must be provided in the allocated time.
I was also assured by them these expectations will always be met.
Here are some actions we can take to ensure better service and employee engagement as well.
 Weekly meetings with the contract cleaners and employees
 Training and development
 Revised contracts for cleaners ensuring they understand and meet the expected
standards
 Monthly Customer Feedbacks and surveys
 Quarterly performance reviews and incentives
We should also implement new polices and innovation to our business such as
 Punch in and out attendance system via mobile app
 Daily Task checklist to ensure cleaners don’t miss anything
 Customer request portal where customers can ask for additional or substitutional
Task or guide cleaner. For example, customer can leave a note not to mop the
kitchen but vacuum the living room or do an additional task which cleaner will be
paid for.
 Customers rating the standard of task completed by cleaner every week.
 Price beat policy
 Pictures of before and after clean.
In addition to the above-mentioned policies and innovation we must review and modify the
business accordingly.
I value all of your work and input hence created a portal for your valuable suggestions how
we can make your life easy at work and make our customers happier. For any other question
please email or contact me personally.
Best Regard,
Syed Rizvi
Operational Manager
23 20/08/2019

Syed F.H Rizvi Develop and implement a business plan
VTI18T1173 BSBMGT617
Ozhouse Clean
24 20/08/2019

Syed F.H Rizvi Develop and implement a business plan
VTI18T1173 BSBMGT617
25 20/08/2019