Implement Business Plan Report: BSBMGT402 - Storhouse Pvt Ltd

This report details the implementation of an operational plan for Storhouse Pvt Ltd, a supermarket distribution warehouse. It covers resource specifications, including physical and human resources, and outlines the operational plan's objectives for the financial year 2012-2013, focusing on customer engagement and distribution capacity enhancement. The report includes performance indicators to measure the plan's effectiveness, probable risks associated with implementation, and a balanced scorecard analyzing financial, customer, internal processes, and organizational capacity. A contingency plan is also provided, along with a selection process for human resources, specifically for picker and packer positions, including interview planning. The report addresses learner instructions and tasks related to implementing the operational plan, encompassing resource planning, risk assessment, and performance evaluation.

Running head: IMPLEMENT BUSINESS PLAN
Implement Business Plan
Name of the Student:
Name of the University:
Author’s Note

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Table of Contents
Learner Instructions 1......................................................................................................................2
Resources specification...............................................................................................................2
Implementation of Operational Plan............................................................................................3
Performance Indicators................................................................................................................4
Probable Risks.............................................................................................................................5
Balanced Score Card....................................................................................................................5
Contingency Plan.........................................................................................................................8
Selection of Human Resources....................................................................................................8
Learner Instructions 2....................................................................................................................10
Task A........................................................................................................................................10
Task B........................................................................................................................................12
Learner Instruction 3......................................................................................................................16
Task A........................................................................................................................................16
Task B........................................................................................................................................20
Bibliography..................................................................................................................................23

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Learner Instructions 1
Resources specification
The Storhouse pvt ltd is the super market distribution warehouses, the resources requirement for
its business is categorized in terms of physical as well as human resources. It has been noted that
there are three warehouses that send supplies to almost 50 medium to small sized independent
supermarkets in and around southeast Queensland. It usually have a working pattern of seven
days from 5am to 5pm and the structure that each warehouses possess is that they have the car
parks for customers, delivery dock, docks which are used for dispatching the goods, warehouse
dry goods area, five checkouts and an office complex and an staff room. They have an
employment capacity of 20-30 people and they have a business manager, picking and packing
team, the manual loaders and unloaders, forklift drivers and a team of distribution and the
checkout team. There are executives for the management of payroll and accounting in the head
office and there is one team leader for each team.
However, it has also been witnessed that the warehouse has the great capability for the expansion
and they have a goal to increase their distribution capacity by 15%, thus there are requirement
for more forklift, there are requirement of 3 more picker and packer in each warehouses. The
requirement of freezer is increasing for the purpose of keeping the ever-expanding frozen goods.
Implementation of Operational Plan
For the financial year 2012-2013 the objective of this year’s operational plan is to enrage
with the customers and to raise the profile of the organization to 20% and to improve the
customer satisfaction performance by 10%. In order to implement and work over it there will be
a quarterly customer wholesale surveys and then there is a requirement of analysis of the training

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of employees especially the sales force. There need to be continuous check on the collection of
the information from the wholesale customers in regard to the delivery timeline and the stock
items. The other factor that is required is the reduction of quality variation.
In order to enhance the capacity by 15% overall within the financial year , it requires
investigation for the resources requirement in the storplus including the personnel and plant and
equipment and all the resources requirement are needed to get fulfilled according to the policies
and the procedures. Developing the contingent plan will also be the requirement here.
Controlling of direct and indirect cost of operations within budget is needed to be done
with renegotiating with the suppliers, researching over the possible suppliers as a replacements,
reduction of expenses due to wastage, engaging in more management employee bonding so as to
achieve employee support for the attainment of organizational goals. Budgets are required to be
used so that the action of restraint is followed up within the team.
In order to bring in line, the strategic goals of the business and support professional
development along with the strategic goals employee’s incentive for improved performance and
leadership need to be established.
Performance Indicators
In order to evaluate whether the operational plan is working as planned, there has to be
certain indicators that will provide the results. Therefore, in order to find whether the objective
of raising the organizational profile by 20% has reached and there has been an increased in the
customer satisfaction or not there will be an evaluation by means of percentage of wholesale
customers with overall positive view of Storplus. The complaints of the number of wholesale

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customers will also be taken into consideration that will specifically look into the delivery times
and the quality of the product.
In order to increase in the distribution capacity there has to be a productivity figures that
will be recorded on the individual team basis hence the team leader would be require to check on
the figures of the time to pick the order, they will have to have a note of time taking in loading
and unloading of vehicles , number of accidents and spoiling of goods, average delivery times.
They also need to consider the average time that is being taken to develop the skills of others and
also to build their skills.
In order to find out the control of direct and indirect cost of operation are running as per
the plans the leaders are required to check their general ledger accounts and maintain a note of
it , they also need to go through their financial statement and look into the figures of wages, cost
of goods sold and the value of wasted or spoilt goods, where in the budget for the financial year
2012-2013 , the wages amount is allocated to be $3,567,890. The amount of cost of goods sold is
$3,047,850.
Performance plan and performance management percentage are to be carried forward.
Number of coaching sessions completed, there has to be a detailed book-keeping of the
following and also the number of operational related training programs has been conducted and
completed has to be noted, which will enable to understand how much there has been an
similarity between the strategy of the organisations and the planning and development strategy of
the organisation.
However, it has also to be noted that whether the plan of the improving health of the
workforce has worked or not and for the said purpose taking into accounts the number of injury

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that has happened for the period has to be considered and also the number of absentees are to be
located and the target for this will be <3% of the total hours.
Probable Risks
The probable risks for the implementation of the operational plan that has been discussed
above include the deviation in the reduction of quality variation and incorrect or untimely
gathering of information from the wholesaler regarding the delivery and the stock refill.
Balanced Score Card
Four factors of probable balanced score card as per the case study and the plan is divided
into four factors which include financial, customer, internal processes and organisational
capacity or learning and development and all off these factors will contribute to the vision and
strategy of the organisation.
Strategy
Objectives Measures Targets Initiatives
Financial Increase
distribution
capacity
Picking times. $500,000
In 5-10 mints
7–15 minutes
(weekday team).
4–7 minutes
(weekend team).
$350,000
20% of orders
needing to be
declined because

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of back log at
ware house
Workers are
unsure how to
use new
machinery..
Customer Enrage with
customers 20%
more
% of rejected
orders.
Less than two
complaints per
100 orders.
<1%
Comment from
team members:
quality is really
important to us
and is stressed
by the team
leader!
Internal business
processes
Control direct
and indirect cost
of operations
expenses 20% reduction in
operating
expenses.
Only 5%
reduction
because of
inappropriate
overtime.
Waste removal

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up 10%.
Learning and
growth
Engage workers
with strategic
goals of business
and support
professional
development in
line with
strategic goals.
(Targets to be
set by individual
managers).
Hours of
professional
development and
training on
machinery
provided for
team
% of
performance
management
processes carried
out.
Five hours of
professional
development
including
coaching for
each team
member.
Performance
management
processes should
be carried out
for all
employees twice
per year
No training
Performance
management on
half of staff.

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Contingency Plan
Contingency Plan
Company name: StorPlus Warehouses
Name of person developing the plan: Operational Manager
Who was consulted as part of this plan?
Name Position
Risk identified:
The presence of unsystematic operations as a result of the underperformance of the staffs
Strategies/activities for minimizing the risks By when By whom
The way to minimize the risk is the incorporation of effective
training and development programs for increasing the abilities
for handling the e-commerce
After
planning
Stage
Manager.
Proper Management of the resources of the business which
can be done by appropriate planning
After
planning
Stage
Manager.
Selection of Human Resources
For the selection purpose of the human resources for the position of the picker and packer
as three picker and packer are required by the Caboolture warehouse. Therefore for this purpose
the advertisement will be sent on the social media so that it reaches to a large number of people
and the right candidate gets to know about the vacancy even other person can also refer
candidates who have the desired skills for the vacancy. For the said purposes the advertisement
stating the duties and responsibilities that is required for the vacancy are:-

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 Manual loading and unloading of trucks
 Reading orders that are printed from ERM systems
 retrieving/ stacking items using hand/electric pallet trucks and forklifts
They have to report to the team leader and their working space will be in the warehouse.
The candidates will be preferred on the basis of the minimum two years’ experience in
the warehouse. Skills that are required for the position is to have: manual lifting, forklift
operation, engine repair. Knowledge of first aid is desirable. Should be able to show leadership
skills. They should have a personality of team player, personable, helpful, and willing to learn.
Therefore, and after receiving mails from the candidates, the HR team after screening the
CVS of the candidates they will further be called for the personal screening of the candidates.
The candidates will be called upon their experience level. There will be questionnaire round
where the questions related to the job requirement will be displayed and they have to answer
them. They might have to show their warehousing and truck driving capabilities and on the basis
of that they will be further sent to the next and final round of interview with the manager. There
the communication and the leadership skills of the candidates will be judged and if they qualify
then the terms of payment and employment will be discussed with them and accordingly if they
desire they will be hired.
Learner Instructions 2
Task A
Interview Planning
Role Play 1

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Candidate 1
Candidate 1: Good Morning Sir
Manager: Good Morning. Have a Seat. How are You doing?
Candidate 1: I am fine sir. Thank you.
Manager: Tell me something about your experience in this line of work and whether you have
previously done this work?
Candidate 1: Yes. I have experience in this line of work and I have provide full details of my
previous employers in my CV.
Manager: Then, this should be quite known to you. Tell me something do you know how to hand
ERP system and read instruction which would be mainly receipt numbers and all?
Candidate 1: I have slight knowledge of the system but here it might be different as the system
can be optimized and any wrong instruction can lead to wastage of time.
Manager: Very Good. You will get proper training for the system and also a brief regarding what
we are expecting and the timeline within which the task needs to be established. I don’t think that
any other problem with arise as you have experience.
Candidate 1: I would need to know where the things will be moving to and it would be helpful if
I am guided to the place where I need to move the stuffs.
Manager: No worries there, my subordinates would look after that aspect. I would be requiring
your services from next week onwards and then we can discuss the payments for the work.
Candidate 1: That’s fine by me. Thank you, sir, Good day to you.

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Role Play 2
Candidate 2: Good Morning Sir. May I come in, I have an Interview here.
Manager: Good Morning. Yes please, Have a seat. How do you do?
Candidate 2: I am fine sir. Thank you.
Manager: I had a look at your CV and it revealed that you have some good experience as a
picker and packer as you worked for an agency previously. Now do You work independently?
Candidate 2: Yes Sir, I have sort of started my own business of pickers and packers.
Manager: Then, this should be quite known to you. Tell me something, do you know how to
hand ERP system and read instruction which would be mainly receipt numbers and all? Further
are you ok with the fact that we might be requiring your services for a longer duration.
Candidate 1: I have slight knowledge of the system but here it might be different as the system
can be optimized and any wrong instruction can lead to wastage of time. Yes sir it would be fine
and I am prepared.
Manager: Very Good. You will get proper training for the system and also a brief regarding what
we are expecting and the timeline within which the task needs to be established. I don’t think that
any other problem with arise as you have experience.
Candidate 1: I would need to know where the things will be moving to and it would be helpful if
I am guided to the place where I need to move the stuffs.
Manager: No worries there, my subordinates would look after that aspect. I would be requiring
your services from next week onwards and then we can discuss the payments for the work.