Premier Inn Hotel - Analysis of a Business Problem, UK, 2024 - Report

This report focuses on the business challenges faced by Premier Inn, specifically the labor shortage issue. It begins with a brief overview of Premier Inn, its operational structure, and its significance in the UK hotel industry. The core of the report addresses the problem of workforce scarcity, discussing its potential impact on customer service and the hotel's overall image. The report suggests potential solutions to mitigate the negative effects of the labor shortage. The report concludes with a summary of the findings and is supported by references to academic literature. The report is based on a case study of the Premier Inn hotel chain. The report also emphasizes the importance of addressing this issue to maintain a high level of service. The report underscores the importance of a robust workforce to ensure customer satisfaction.

Hotel management issues
PREMIER INN

Table of contents
 About hotel
 Working of Premier Inn
 Issue with Premier Inn
 Problem resolution
 Conclusion
 References

About hotel
 Premier Inn is the largest hotel chain in
UK and is founded by Whitbread in 1987.
The hotel chain comprises of more than
700 hotels and thousands of rooms, and
branches of hotel which are located in
different areas of the country.

Working of premier inn
 The working structure of Premier Inn
runs with the idea of team work which
makes it easy for the hotel to avoid
mismanagement.

Issue with Premier Inn
 Premier Inn is facing the problem of
shortage of workers, which is a major
hurdle in the success of the hotel.

Problem resolution
 After the lockdown, customers have
become more conscious about their visit
in the hotels or such places and if they
went to such hotel where the staff is not
available then it can affect the image of
the hotel

Conclusion
 The above report is related to the hotel Premier Inn which is located in Dunstable, United
Kingdom. The hotel is famous for the exclusive and budget friendly services which they offer
to their guests.

References
 Bower, J., 2018. Whitbread: routines and resource building on the path from
brewer to retailer. Management & Organizational History, 13(1), pp.1-23.
 Bratton, J. and Watson, S., 2018. Talent management, emotional labour and the
role of line managers in the Scottish hospitality industry: A roundtable discussion.
Worldwide Hospitality and Tourism Themes.
 Bürgy, R., Michon-Lacaze, H. and Desaulniers, G., 2019. Employee scheduling
with short demand perturbations and extensible shifts. Omega, 89, pp.177-192.