INF30005: Business Process Management - ABC Food Corporation Report

This report provides an analysis of the core business processes of ABC Food Corporation, focusing on its packaged food import and distribution operations. It examines the current ordering process, identifies existing problems such as inefficiencies in order placement and communication, and suggests areas for improvement. The report includes an assessment of the current system, identifies key assumptions, and highlights issues and opportunities within the current processes. A BPMN diagram is included to visualize the current process. The report outlines the steps needed to redesign the process, aiming for automation and increased efficiency. It concludes with a summary of the findings and the importance of customer involvement in the process.

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s Note

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BUSINESS PROCESS MANAGEMENT
Executive Summary
The report is prepared for the ABC Food Corporation which has six branches and it has a
comprehensive logistics and distribution infrastructure. The core business process of the
organization are analysed for the development of a business process model and identification
of the current process followed by the organization. The current problems in the business
process should be identified and for suggesting the areas of improvement. The current
process followed by the business organization is analysed for the development of the process
model and

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Table of Contents
Introduction................................................................................................................................3
Assumption................................................................................................................................3
Statement of problem.................................................................................................................3
Issues and opportunities of current processes............................................................................3
BPMN diagram..........................................................................................................................5
Steps needed to redesign the process.........................................................................................6
Conclusion..................................................................................................................................6
Bibliography...............................................................................................................................7

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Introduction
ABC Food corporation is a business corporation that focuses on Packaged food
imports and subsequent distribution. Mainly Japanese oriented food are imported and the
regular customers are provided with the option to order food via the website of ABC food
corporation. The inventory and the distribution network are also managed by the company
and there are different services such as logistical, distribution service, storage, end to end
supply and business logistic solution are applied. The ordering process of the customer is
mainly focused and it consists of a series of tasks that is essential to be managed for
delivering the product.
Assumption
The following assumptions are made for the identification of the key elements of the
order processing system:
 The customer have all the information available that is needed to register with
the ABC order processing system.
 The company have a good distribution network for management of the supply
of logistics
 The information regarding warehouse pickup and arrangement of
transportation of goods is easily managed by the organization.
 Th new information system would help the customer to manage the order list
 The information system would include option for the management of the
inventory and the stocks for management of the orders of the customer.
Statement of problem
There are major drawback of the existing system for realizing the efficiency and
management of the customer satisfaction. The problem for the customer for spending more
time in placing their order is needed to be eliminated for increasing the satisfaction level of
the customer. The competitive growth of the organization is needed to be managed with the
automation of the process and application of different technology for the automation of the
business process. The problems with the business process is not able to see the items that are
not available in stock and getting replacement item that is not needed by the customer.

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Issues and opportunities of current processes
The order processing system of the customer is generally received via email, faxes,
phones and telephone calls. This includes manual operation of for the clerk for checking the
details of the customer and add in the database and check if the details is available in the
database. A lot of time is consumed for processing the order because the calls is needed to be
transferred between the sales team. For the items that are out of stock the message is not
immediately conveyed to the customer and it takes a lot of time for the user to know about
the item and the communication gap is needed to be eliminated. For the item not available in
stock an replacement item is passed to the customer for approval and if the item is not
approved by the customer the order is sent for cancellation. There are a lot of manual process
and it is needed to be eliminated for automating the order processing system and increasing
the efficiency of the information system.
The development of the new information system would add lots of opportunity for the
business because it can be used for handling more number of customer at a time. The
customer experience can be improved with the development of the new information system
because it helps in improvement of the transparency and reduces the communication gap
between the customer and business. The order fulfilment process and the order cycle can eb
shortened and thus improves the efficiency of the current business process. The transmission
of the flow of information between the different department can be easily managed for
tracking the order and shipping the items to the destination address. The customer and the
order details can be recorded in the information system and it can be used for generation of
sales report and tracking the growth of the organization.

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BPMN diagram

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Steps needed to redesign the process
The following are the steps needed to redesign the process and given below:
 Automation of the customer ordering process for displaying the items that are
available in the inventory
 Recording the details of customer in the database by registering the customer with the
details
 Automation of generation of picking slip and labels for order pick up according to the
orders placed by the customer
 Improvement of the process and implementation of best practice for balancing the
process of improvements with the final outcome of the project.
 Configuration of the system parameters and understanding the consequences for
setting the switch for the incorporation of the industry best practice
 Complete visibility of the inventory such that the stocks can be handled and marked
as in stock and out of stock items.
 Order fulfilment for following up the order and ensuring that the customer receives
the order in time and gets proper update about the delivery of items and generation of
notification for the customer.
Conclusion
From the above report it can be concluded that the steps that is needed to be taken for
redesigning the information system is identified by evaluating the current steps followed for
the management of the orders of the customer. The problems faced by the customer in using
the online ordering system should be analysed for the recommendation of the mitigation that
can be applied for solving the problems faced by the customer. A business process model
diagram is created for the demonstration of the steps that should be followed for the
development of the information system. The involvement of the customer for the
development of the information system is important for successfully develop the system and
eliminate the errors in the current system.

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Bibliography
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Jeston, John. Business process management. Routledge, 2014.
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Schmiedel, Theresa, Jan Vom Brocke, and Jan Recker. "Development and validation of an
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