PROJ6009: Business Process Analytical Plan for Woolworths Supermarket

This report presents a comprehensive business process analytical plan for Woolworths Supermarket, a major Australian retailer. It begins with an introduction to business process analysis and its importance in improving operational efficiency. The report then provides a detailed description of Woolworths, its market position, and competitive landscape. It outlines key Business Process Management (BPM) methods and techniques, including designing, analyzing, executing, tracking, and optimizing processes. The report includes 'As-Is' and 'To-Be' process mappings, illustrating the current and proposed future states of Woolworths' operations. It explores the role of BPM in driving revenue growth, reducing costs, managing risks, and enhancing customer satisfaction. The report also discusses various approaches to BPM, such as EAI, workflow, documented, and business rule-oriented methods, along with their associated risks. Finally, it presents a business process briefing, cost-benefit analysis of the mappings, and concludes with references to relevant literature. The plan aims to increase market share and achieve a competitive advantage for Woolworths.