Analysis of Business Processes, Functions and Objectives: ABC Company

This report examines the business activities of ABC Company, a recruitment firm facing issues related to poor management, inadequate leadership, and ineffective management. The analysis focuses on the interrelationship between various business processes and functions within the organization, including marketing, finance, and human resources. The report evaluates the outputs of these processes and identifies elements needed to build a quality gateway. It also details an operational plan to promote objectives, utilizing SMART objectives and recommendations for aligning people and resources. Furthermore, the report discusses the implementation of effective systems to achieve objectives efficiently, on time, and within budget. The report concludes by providing recommendations for improvement and strategies to overcome the challenges faced by ABC Company.

MANAGING BUSINESS ACTIVITIES
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Table of Contents
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INTRODUCTION
In order to achieve effective success and results, management of business activities are very
important for organisation. The smoothing functioning of the business largely depend upon the
management of business activities so the owner of company is required to maintain business system
in such a manner that entire activities are effectively managed and performed by the employees.
These activities are directly and indirectly influenced by operation of organisation. In the simple
word, it can be said that owner and employers are highly responsible to carry out the business
activities in an appropriate manner so that the desired objective can be effectively attained within a
time period (Arlbjørn, 2011). The following project has discussed the relationship between various
processed and function of the organisation. In addition to this, operational plan and appropriate
strategies to achieve the firm objective has also been addressed in this report. Furthermore, the risk
assessment process and health and safety regulations has also studied with the context of ABC
company which is recruitment organisation and it is facing the issue regarding poor management,
inadequate leadership and ineffective management. So in this report, various business process and
elements has been described through which the problem of cited firm can resolved.
TASK 1
1.1 Evaluate the interrelationship between the different business process and functions of ABC
company
As per the given scenario, ABC Company is a recruitment firm which provides job to the freshers,
and experienced people. The cited organisation is facing issue regarding poor management,
inadequate leadership and ineffective management thus the effective outcomes have decreased.
Furthermore, the problem has led to reductions of thousands of jobs, close services and delay
operation. In order to overcome these mentioned issues, operational manager is required to develop
a number of business processes for ABC Company.
In the ABC Company, culture and structure play a very crucial role to manage the business
activities and process. Company is required to adopt an effective culture and structure through
which it can improve existing function and process of business. Currently, company has adopted
person culture under which the management consider the employees needs and requirements
regarding their working at workplace (Castorena, Rivera and González, 2013). With assistance of
this culture, each and every individual in the corporation are treated as a important and valuable
itself. On the other hand, cited organisation has adopted horizontal structure which emphasizes on
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employees centred approach with emphasis on teamwork and collaboration. In this structure of the
organisation, ABC management has a less defined chain of command. All department have less
controlled by the top management.
In the ABC Company, there are various functional departments which have business
purposes along with various processes and functions. These all functional department carry different
activities and business functions but all of these have common objective to attain organisational
goals (Dale and et.al., 2013). Top management is responsible to delegate assignment and authority
to middle level and lower level management. Furthermore, the management is obligated to control
and monitor various activities and performance of these departments.
Illustration 1: Relationship between process and functions
As per the above diagram, the interrelationship between organisational process and functions has
cleared. These all department and their relationship largely assist in attaining objective of ABC
Company. In the cited organisation, top management consist of board of director and managing
director. They have the responsibility to control and monitor activities and function of various
functional departments like marketing, finance, human resources, technical and administrations.
These all department have the responsibility to carry out day to day operation of business and report
their business activities to the top management (Ford and Håkansson, 2013). For example, in the
marketing department, manager has the responsibility to develop marketing strategies and organise
promotional activities so that the desired objective can be attained. In the finance department,
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finance manager is responsible to develop financial statement and records of all the financial
transactions.
As per the above discussion, it has been ascertained that there is a positive relationship between
process and functions of ABC Company.
1.2 Justifications of the methodology to be used to map process to ABC company
As per the given scenario, ABC Company is a recruitment organisation which has various
kinds of functional department such as marketing, finance, human resource, administration and
operational etc. All of these departments have common objective to attain ABC company goal so
these departments have performed their own activities and functions (Garvin, 2012). The major
objective of ABC Company is to render the appropriate and suitable recruitment services to the
right candidate at right time and at the right place. In addition to this, company has the aim to earn
maximum market share and profitability in the recruitment consultancy sector. Some of the another
major objective of the cited venture are as follows-
Illustration 2: Map process
 The major objective of the ABC Company is to develop an effective client relationship. In
this manner, the organization is providing best resourcing solutions with the help of
complete understanding, effective communications and by meeting the requirement of
customers.
 ABC Company’s aim is to attain high profitability by delivering high quality recruitment
services to the clients.
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 The vision of ABC is to develop effective environment where there is professionalism,
honesty, openness among the personnel and they take initiative for higher performance and
productivity.
 Another major objective of the recruiter of ABC Company is to hire the right candidate for
the right time at the right job (Gilmore and Pine, 2014). They consider on matching the skill
of candidates according to the right vacancy. By matching the candidate's skill and
experience with client’s requirement, the recruiter can be asset to both candidates career and
company's talent pool.
1.3 Evaluation of the outputs of the process and the elements required to build a quality gateway
As per the business point of view, quality gateway aids corporation to improve the worth in
its services and business products. Major objective of this gateway is to test or check requirements
for improvements and suitability. In addition to this, accepted requirements are added to the
specification and rejected ones are returned. In the context of ABC Company, it is required to
improve the quality of services because it is facing issue related to poor management and
ineffective leadership. In order to improve the quality of services, company need to build the quality
gateway. This assist in analysing the recruitment of correct and appropriate candidates in the
corporation.
There are various elements which required to build a quality gateway which are as follows-
 Set the criteria for the skill and capability of candidates and also identify the requirement of
candidates according to the vacant position in the company.
 After set the criteria for particular skill sand capability of candidates, company requires to
taking the test through which it can identify where the candidate are capable to work in
business environment or not (Goetzel and et. al., 2008).
 After that it analysis the fit criteria for each requirement and test it whether a solution meets
the requirement or not.
 Organise two kinds of test for identifications such as first to check the requirements against
the stated objective of organisation. Then assess the information in the diagrams that
ascertained data needed to necessitate.
2.1 Plan to promote objective for own are of responsibility for ABC company
Being a operational manager of the ABC company I have various kinds of roles and responsibility
to attain the desired objective. Cited venture is recruitment consultancy firm so its major objective
is to render the high quality recruitment services to clients and earn maximum market share and
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profitability. In this context, I have responsibility to determine and evaluate all activities of business
so as desired goal can attain. In this manner, I have to develop an effective plan to promote the goal
which are as follows-
 Internal and external environment analysis- In order to attain the business objective, firstly I
have to analyse internal and external business environment through which I can analyse the
business strength and weakness. In the internal analysis, I can also analysis the performance
of employees and their capability.
 Conduct training and development programs- After analyse the internal and external
business environment of ABC, I have responsibility to organise training and development
programs according to the requirement of employees improvement. In the internal analysis
of the business environment, I can assess area of improvement within the workforce and
according to the requirement, I have to conduct the development programs. With assistance
of this programs, I can able to raise the skill and capability within workforce.
 Delegation of authority- I have also responsibility to delegate the various roles and authority
to employees. In this manner, I have to allot the assignments and task to every employees
within business enterprise. I will undertake this role to ensure functional efficiency in the
organisation.
 Regular monitoring and control- Being a operational manger in the ABC company I have
also responsibility to assess the employees performance and control them. I need to conduct
regular observation and monitoring upon the employees performance. This aid in improving
the productivity and performance of entire business.
2.2 Using SMART objective and recommendation relating to the alignment of people and other
resource
In order to get effective success and outcome, every company have to set its SMART
objective. It stated for the specific, measurable, relevant and time oriented. As per the given
scenario, ABC company have major aim is to render the effective and quality recruitment services
to the clients. (Lönnqvist and Pirttimäki, 2006 ) It main aim is to provide the right job to the right
candidate at the right place. In additional to this, company have aim is to earn the maximum
profitability and market share by deliver maximum recruitment services to clients. According to the
context of SMART , ABC company have objective which are as follows-
 Specific- The ABC company have specific objective is to to render the high quality of
recruitment services to the clients and earn the reduce the ineffectiveness of management.
Furthermore, it has also aim is to reduce the employees turnover by developing effective
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management.
 Measurable- Measurable term represent that the objective must be measurable by time as
well as quantity. In the context of ABC, company it have major aim is to increase 20%
profitability and reduce 10% employees turn over in every year. This quantity shows the
measurability of the organisation objective.
 Achievable- Achievable term represent that the objective must be achievable. It means
objective should not fictional or assumable, it should be in the form that company can
achieve. In this attribution, company have considered the activities and functions which aid
to attain the objective of corporation (Margherita 2014). In addition to this, firm analysis the
strategies and activities either it is suitable or not for the industry.
 Relevant- This term stated that the objective should relevant to the current situation of
business entire prise. In this manner, company should determine the effective planning and
programs either which is relevant or not for the organisation.
 Time oriented- This term stated that objectives must be accomplished within a specific time
period. This means, in what time duration corporation desires to accomplish their
assignment and attain goals.
As per the above discussion it has ascertained that SMART objective access of accurate
measurement of the organisation. In order to attain this objective it can recommended that ABC
company should consider on those criteria which is it yo carry accurate measurability of target. In
addition to this company requires to adopt such effective system and strategies through which it can
attain its desired success within a time period.
2.3 Implementation of effective system toi attain objective in the most efficiency way, on time, to
budget
In order to achieve the desired objective of the ABC company, it requires to adopt an
effective and appropriate strategies and system. The strategies and system must be accurate and
appropriate according to business objective and also should be in budget. Following are some
system and strategies for attaining the objective-
 Enhance promotional and marketing activities- ABC corporation should focus on the
increase its marketing and promotional activities so as it can increase the awareness among
the audience about its recruitment services (North, Blackburn and Curran, 2012). This will
assist in enhancing the sales and profitability of organisation.
 Organise training and development programs- Top management of the ABC company can
organise training and development programs so as employees can enhance the skills and
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ability of effective working. This will assist in improving the quality of services and attract
the large number of customer. This will very beneficial to achieve desired objective within a
time period.
 Communication and motivation- Top management of ABC company should encourage
employees for open communication so as they can able top disclose their personal conflicts
and issue regarding working at workplace. With assistance of this strategy, company can
able to resolve the issue and retain employees for long time (Pine and Gilmore, 2014). This
will aid in improving the profitability and performance of business enterprise. On the other
hand by render attractive motivational rewards, company can also improve the motivation
among workforce. In this manner, company can provide attractive monetary and non
monetary rewards to their workforce.
 Quality ascertainment- This is another very important strategy for attaining objective for
ABC company. In this manner, company can regular check the performance of employees
and analyse their quality of work. If service is in quality form then it will aid to increase
number of clients.
2.4 Carry out work activities meeting the operational plan
As per the above discussion it has been ascertained that there are various kinds of system and
business strategies which can adopted by the ABC company for attaining its desired objective. In
order to properly implemented these system and strategies,company have to effectively monitor and
control these strategies. In order to monitor and control these strategies, manager of cited venture
have to consider in the operational plan. This plan are as follows-
 Developing team- In the first stage, manager of ABC company can develop a team of
employees so as each one performance can evaluate and monitor in an effective manner.
With assistance of development of team, manager can analyse every stage of the operation
in the organisation.
 Setting up standards- In this, manager of ABC company set the standard period of time and
target the perform of business. With assistance of the fix standard of time period, the target
can achieve within a specific time period (Reid and Bojanic, 2009).
 Check regular updates- This is the most essential strategy under which manager check the
employees performance at regular interval. Furthermore, manager can prepare an effective
report and records of employees progress and activities on daily basis.
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TASK 2
3.1 System to manage and monitor quality standards specified to ABC company
In order to monitor and control the business as well as employees performance, ABC company can
adopt the total quality management techniques. With help of this tool, manager can analyse and
assess the quality of existing performance of employees. In the total quality management, all
members of an organisation participate in improving processes , product, services and culture in
which they work. It uses strategy, data and effective communication to integrate the quality
disciplines into the culture and activities of the corporation. In addition to this, manager can also
consider on the quality planning, quality monitoring and quality control activities. In the quality
planning, manager engage with creative idea and innovation about the available resources. In this
stage, manager designs the plans along with innovative thoughts through which performance of
business can improve (Sadiq, Lu and Governatori, 2009). After the quality planning, manager of the
company focuses on the quality monitoring under which he/she can use the various techniques such
as TQM, lean productions etc. In this stage, manager can observe and analyse the employees
performance at regular interval and improve by use of various mentioned tool. At the last stage,
quality control manager requires to evolve quality control of the existing operation. Under this it
can take appropriate action. It helps to control the overall performance of the business enterprise
and also can be able to eliminate errors in the activities.
3.2 Quality culture to ensure continuous monitoring, evaluation and development of the process of
ABC company
ABC is a recruitment consultancy organisation which deliver through quality recruitment services
to deserving candidates. In this organisation, quality aspect is very important through which it can
attain desired objective within a time. In order to develop a well defined quality culture
management can adopt the total quality management techniques under which all members of an
organisation participate in improving processes , product, services and culture in which they work.
It uses strategy, data and effective communication to integrate the quality disciplines into the culture
and activities of the corporation (Yusof and Aspinwall, 2010). In addition to this management of
cited organisation can focus on the various measures through which it can improve quality culture.
These measures are as follows-
 Engagement of personnels- Quality culture can improve with the help of personnels
engagement. Under this measure, company takes participation of employees in the business
decision making process so as employees can able to share their view, issue, conflicts, and
suggestion to management.(Recruitment agencies: the basics. 2014) This will aid in
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motivating personnels for higher responsibility and productivity.
 Personnel management- This is the best measure to improve the quality culture of
organisation. In this company requires to monitoring employees performance and mange
them in such manner so as they can able to attain their desired target.
3.3 Recommendation for improvement
Following are Some of the recommendation through which ABC company can easily attain its
objective.
 It is recommended to the ABC company that it should use effective modern marketing
techniques like social media, digital marketing, online marketing etc. With assistance of this
tool, company can enhance the promotional activities which assist in attracting the large
number of clients toward firm.
 It is also recommended to firm that it should conduct market research so as it can identify
the actual demand and requirement of customer regarding recruitment services. In addition
to this, company can also analysis current market condition and available rivals in the
market.
 In order to overcome employee turnover, it is recommended that company should organise
training and development programs. This will aid in improving the knowledge, quality and
skill of employees. They will motivate for higher performance. In addition to this firm
should provide monetary and non monetary rewards to its workforce.
3.4 Report on wider implication of proposed changes
For implication of proposed changes which have discussed, ABC company is required to set the
following process-
 In the first stage, ABC company determine the actual requirement of changes in the
performance of firm. This phase justified that which kind of changes required in the
company and why it is necessary for business.
 In the second stage, corporation can select an appropriate strategy and used in the business.
The strategy should clear and suitable for objective of organisation and also it should
understandable by every employees (Ward, 2011)
 In the last stage, management implement the strategies for desired changes.
4.1 Plan to carry out risk assessment according to legislations and organisational requirements
The risk assessment process have five stages which aid firm to decrease the risk-
 In this first stage, ABC company identifying the hazard with help of laboratory protocol and
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procedure. It is important to analysis of this hazard because it harmful for growth of
corporation.
 In the second stage, company determine the person who may affect by these risk and
hazards. There are various person in the company may affect by hazards like customer,
employees, recruiters etc.
 In this stage company evaluate the risk that whether it is high, medium and low. In this
stage, business enterprise assess the risk and carry out various operation to excuse it.
 In this stage, company record the risk assessment and other findings so as control measures
can be place in the organisation (Sadiq, Lu and Governatori, 2009)
 At the last stage, management of organisation take regular assessment of risk. Along with
this in the event of inspection, proper care should be taken into consideration.
4.2 Health and safety regulations and legislation applicable in specific work situations
In order to render safety and security to employees, ABC company requires to adopt the various
legislation. These legislations are as follows-
 Health and safety at work act 1974-As per this act, ABC should maintain effective working
environment. There should not any kinds of dangerous substance and also it should provide
training to workforce regarding their health and safety. If any kinds of accident occurs at
workplace with employees then company is liable to pay the remedies and expenses for
medical treatment.
 Management of health and safety at work regulations 1999- As per this legislation, it is
responsibility of management to mange te danger and hazards which associated with
business activities.
4.3 Plan how to carry out a systematic review of organisational health and safety
In the context of ABC company, health and safety policy belongs of various elements. It is needed
to review these states and action
 In the first section, it includes corporation commitment which showing the detailed about
health safety measures.
 In the second stage, corporation should detailed about responsibilities where it can allocate
and also determine how employees can fit into the strategy of management system.
 In this sector, management engage with manual handling process. They discuss workplace
issues and risk or hazard associated with business activities. This section includes first aid,
accidents reporting, fire safety, electronic safety etc.
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 ABC company must have record of all health and safety related policies and system through
which it can provide the safety and security to workforce.
4.4 Planning to carry out practical application of health and safety policies and process
In the ABC organisation, there are various kinds of ways through which company can practically
implement at workplace. These ways are as follows-
 The health and safety policies and legislation should be written in a proper format so every
one in the company can understand the benefit and impact of the same. Policy should be
clearly understandable by each employees in the cited organisation.
 The management of ABC company should post the articles of health and safety measures on
the notice board so as each one in the business enterprise can catch or read in an effective
manner.
 Company should organise training and development programs so as employees can learn the
criteria of working and keep safe their self from the hazard at workplace.
 With the help of spotting the dangerous places and conducting safety inspection by
checklist, the health and safety policy can effectively monitor.
CONCLUSION
In order to get effective success and objective, company requires to manage entire business
activities and processes. From this project report it has been concluded that ABC company requires
organising training ad development programs so as it can improve the quality of employees
performance. In order to manage the business activities, firm requires to develop a operation al plan
under which manager should develop a team, adopt feedback option and taking participation of
employees in business decision making process. At last part of the project it has been concluded that
company should adopt the various health and safety related legislations so as it can render effective
safety and security to workforce.
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REFERENCES
Books and Journals
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