Torrens University: PROJ6009 BPI Case Study Reflection Report

This reflection report analyzes a case study focused on Business Process Improvement (BPI) within the context of Business Process Management (BPM). The report begins with a brief description of the case study, highlighting the importance of BPM in improving business processes, particularly within small businesses. It discusses the role of Management Information Systems (MIS) in sustaining successful organizations. The report also reviews feedback from peers, differentiating between BPM as a holistic management discipline and BPI as a specific process improvement approach. The student reflects on their individual learning journey, covering modules on BPM foundations, drivers, phases, analytics, Lean Six Sigma, and enterprise systems. The report concludes with personal thoughts, feelings, and a bibliography of relevant sources. The student emphasizes the practical application of BPM and BPI principles to enhance business outcomes.

Running head: REFLECTION REPORT
Reflection Report: Best Practice of BPI case study
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction................................................................................................................................2
Brief description of the case study and comments from Part A.............................................2
Review and Analysis on the feedback from the cohort..........................................................4
Individual learning journey through the subject....................................................................4
Other personal thinking and feeling.......................................................................................5
Conclusion..................................................................................................................................5
Bibliography...............................................................................................................................6

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Introduction
Business Process management and its improvement is associated with the factors by
which the existing business process within an organization goes through several changes or
sometimes may even be suggestive to replacement of the entire existing tradition business
process. Before that, there needs to be an extensive amount of the methodologies infiltrated
into the analysis procedure of the business procedures for identifying the areas where there
could be a better implementation of accuracy, a better improved effectivity or any other
improvement. The redesigning of the process follows through these ideals for the
improvement of the business procedures. Based on the BPI ideals as described in each of the
learning modules, following will be my case study representation for the accumulated ideas
that I would be gathering from these modules and also the description about the previous
section that has already been represented. My reflection on the learning assessments would be
represented with the help of the personal thinking and the assessment that I will gather from
the accumulated ideas from the learning.
Brief description of the case study and comments from Part A
The topic that was focused on the Part A of the assignment was more towards the
Business Process management or BPM, which is identified as the procedure by which the
business processes can be improved. However, it is somewhat different than the concept of
BPI as it is a different approach than BPM. From the BPM procedure assessment done in the
first part of the assignment, it is clear that the BPM procedures ensures that the likes of
software, methods, techniques and all the process lifecycles are included within the project.
On the other hand, the presentation also reflected the BPM initiative as taken for the
Australian Small Business.

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The presentation that I have gone through is extremely focused on the productivity of
Australian economy aided by the Small Businesses. I have come to know that the small
businesses mostly rely on the manpower of about 0 – 19 employees. There has also been a
noticeable slump found in the productivity growth, that is a result of the Global Financial
Crisis. This is where I reckon, the BPM implementation comes at handy for helping the
businesses to have a higher level of productivity.
The presentation has also enhanced my views on the development suite of “The
Business” which is an assumed case in need for the Management Accounting Systems or MIS
that needed to be implemented within an organization. I have learnt how the MIS can help
any small business organization to help manage the business information system with the
utilization of advances technology implementation and also infiltrates the technological
advancements with the likes of workflow systems, business intelligence and others, that aid
to the success behind any organization.
I have also learnt how the BPM systems need to be approached before it is
implemented within any systems and how the capabilities of the BPM systems needed to be
synchronized before they can be implemented within any organization. The impact of the
BPM with regards to the possibility of the organization to acquire the benefits is also realized
so that the maximum benefits can be acquired. I have understood that before the BPM system
gets involved with the organizations, Small Businesses needs to analyse how the procedure
would affect the outcomes of the process and how it would be ensuring that the agility of the
organization with regards to the management structures and the potential that the organization
traditionally has.
The discussion about the risks associated with the BPM systems ensures that there
also are several risks that the business organizations need to take care of so that the

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appropriate business benefits offered by BPM can be added to the business structures and the
business operations are not hampered by the potential risks associated.
It is in the next set of instructions in the presentation that makes me identify that there
are Governance policies for the Business Process as well that needs to ensure the decisions of
the stakeholders before the Business can implement the BPM system for the betterment of the
organization. This needs to be done so that any kind of problematic situation can be avoided
along with the associated risks.
Review and Analysis on the feedback from the cohort
After the review and the analysis from the side of cohort, I have learnt that there is a
basic difference in the two concepts of BPM and BPI though, both of them may seem to be
quite similar to each other. There is a main difference lying in the concept at first. Where
BPM concept is the holistic discipline by the management for any organization, the concept
of BPI essentially focuses on the specific process improvement. I would like to clarify this
with an example. Suppose, the entire Business needs a change and that would be possible to
attain with the changing of the traditional policies for both the individual and the holistic
business. The individual procedures and the changes related to them would be handled by
BPI, whereas, the BPM would handle the total holistic changes for the entire organization.
From the entire learning journey that I have gone through, this is the holistic approach
that I have gathered.
Individual learning journey through the subject
Through the learning journey that I have gone through, I learnt 5 different modules
consisting of the holistic BPM approach, where the 6th module has been about the Enterprise
System and Applications in BPM. Throughout the learning journey, I have understood the
foundation or the initial idea about BPM, the factors that drive the BPM and their

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opportunities, the different phase that put together any BPM system, the BPI procedures
imbibed in it, and the Lean Six Sigma approach in BPM.
Other personal thinking and feeling
I believe, with all these holistic approaches gathered for the study, I can now help the
Business, a small business, with all the associated ideas on implementing BPM system and
accept the changes that occur. These strategies developed will surely bring about several
positive successful ventured within the business.
Conclusion
Therefore, in conclusion, I would like to state the fact that the learning activities that I
have gone through have made me understood the differences between BPM and BPI. I have
been able to identify the differences such that I am able to implement any sort of possible
successful BPM and BPI procedures in a way so that the small businesses would only have a
successful BPM and BPI implementation.

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Bibliography
Chang, J. F. (2016). Business process management systems: strategy and implementation.
Auerbach Publications.
Hammer, M. (2015). What is business process management?. In Handbook on business
process management 1 (pp. 3-16). Springer, Berlin, Heidelberg.
Lückmann, P., & Feldmann, C. (2017). Success factors for business process improvement
projects in small and medium sized enterprises–empirical evidence. Procedia
computer science, 121, 439-445.
Milani, F., García-Bañuelos, L., & Dumas, M. (2016). Blockchain and business process
improvement. BPTrends newsletter (October 2016).
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource
management: Gaining a competitive advantage. New York, NY: McGraw-Hill
Education.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122).
Springer, Berlin, Heidelberg.
Vera-Baquero, A., Colomo-Palacios, R., Molloy, O., & Elbattah, M. (2015). Business process
improvement by means of Big Data based Decision Support Systems: a case study on
Call Centers.
Yousfi, A., De Freitas, A., Dey, A. K., & Saidi, R. (2015). The use of ubiquitous computing
for business process improvement. IEEE Transactions on Services Computing, 9(4),
621-632.