Case Study: Business Process Improvement at Crater Lakes Caravan Park

This case study provides a detailed analysis of business process management at Crater Lakes Caravan and Camping Park, focusing on improving operational efficiency through process categorization modeling, capability maturity model, and case function matrix. It examines key processes like laundry cleaning and security, applying the 7PMG model to identify drawbacks and opportunities for automation and redesign. The analysis includes cycle time calculations for both processes, followed by redesigned process workflows aimed at enhancing efficiency and security. The study emphasizes aligning business operations with strategic goals, highlighting the importance of business process modeling for training and knowledge transfer, ultimately aiming for successful implementation of business processes within the organization. Desklib is your go-to source for similar solved assignments and comprehensive study tools.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business process analytics and change
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary:
The paper provides the details of the business process management for the organizations and
case study of the Crater Lakes Caravan and Camping Park has been selected for the description
of the of the improvement of the system using the business process management. The analysis of
the processes of the organization has been done in descriptive way in the report. The process
categorization modelling, capability maturity model, case function matrix and along with some
illustrations for the better understanding of the reader.

2BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction:....................................................................................................................................3
Discussion:.......................................................................................................................................3
Process categorization modeling:....................................................................................................3
Capability maturity model:..............................................................................................................4
Case functions matrix:.....................................................................................................................4
Modeling of processes of Crater Lakes Caravan and Camping Park:.............................................5
Modeling of process of Security of the system:..............................................................................6
Implication of 7PMG on Laundry Cleaning:...................................................................................6
Implication of 7PMG on Security:..................................................................................................6
7PGM Discussion for the process:..............................................................................................7
2.7.7PGM discussion for the second process..............................................................................7
7PGM Discussion for the process:..............................................................................................7
Calculation of cycle time for laundry cleaning................................................................................8
Calculation of cycle time for security service:................................................................................8
Redesigning Laundry Cleaning Process:.........................................................................................9
Redesigning of Security:..................................................................................................................9
Management system of business process......................................................................................10
Conclusion.....................................................................................................................................11
References list:...............................................................................................................................12

3BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction:
Business Process management concept has been used in this report so that the operations
and management procedures of the organization are increased to a great effect. The process can
have used for the development of the all the sectors of the business for the organization. In
addition to this, the process management can also be used for the analysis of the different ends of
the business for the organization. The optimization and the improvement in the current process
would be helpful in reducing and minimization of the errors at different level in the organization.
The report is used for the analysis on the case study of the Crater Lakes Caravan and
Camping Park. The analysis of the processes of the organization has been done in descriptive
way in the report. The process categorization modelling, capability maturity model, case function
matrix and along with some illustrations.
Discussion:
Process categorization modeling:
For processing the model of categorization of the Carter Lakes Caravan and Camping
Park the interrelation among all the procedures of the organization is required to the be
developed so that Porters model is followed. In addition to this, the designing of the activities
can be done successfully with the help of the model provided.

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Capability maturity model:
It is a hierarchical series of best practices which correspond to elementary engineering.
Originally structured as a way to understand how well a company knows its own capabilities and
limitations, it has unfortunately migrated into a standard for auditing, leading to trying to satisfy
auditors instead of understanding the concepts
Case functions matrix:
Type of the cases
Long term
campers
Short term
campers
Recreation of
leisure facilities
Management
system
Current drivers X X X
License X X X
Operational
system
Car Registration X X X
Check in X X X
Camping at the
site
X X X
Development of
the BBQ facility
X X X
Rubbish
Disposal
X
Hiring of
security guards
X X

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Support system
Verification of
the
administration
X X X
Generation of
Loyalty card
X X
Development X X
Modeling of processes of Crater Lakes Caravan and Camping Park:
For the modelling of the laundry cleaning for the system the organization would be using
the business process modelling system which would be helpful in defining the process and
drawbacks and also they would be able to re-design the process for the betterment of the system.

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Modeling of process of Security of the system:
For the modelling of the Security for the system the organization would be using the
business process modelling system which would be helpful in defining the process and check the
drawbacks of the security and re-design the process for the betterment of the system.
Implication of 7PMG on Laundry Cleaning:
The 7PMG process has been implemented to improve the cleaning process and the also
would be increasing the efficiency of the cleaning process.
Implication of 7PMG on Security:
The 7PMG have been applied on the security of the system to identify the probable
drawbacks of the system and automate the process which would be increasing the security of the
system.

7BUSINESS PROCESS ANALYTICS AND CHANGE
7PGM Discussion for the process:
The discussion is being done in accordance with the 7PGM model, and there has been a
definition about the different components which are to inter related with the implementation of
the 7PGM model. The events and the process that are ending arte also in association with this
model. It has also been identified that the successful design of the model would be of great help
with the project so that the preliminary objectives can be met. The first process chosen for this
case is the cleaning and laundry. Only the registered users are allowed to access the car parking
lot to check the available empty locations. From all around the outlying areas the camper
travelers can book for their desires.
2.7.7PGM discussion for the second process
The second process that has been chosen for this specific case scenario is the security. It
is the responsibility of the security guards to evaluate and process the necessary roles so that
Crater Lakes Caravan and Camping Park project objectives can meet the success criteria and
other assumptions. According to the security perspectives only the registered people are allowed
to access the parking and laundry services. Through the process of a card swiping the usage of
the washing machine can be avail by the project manager. For the campers small sized fridges
are also available.
7PGM Discussion for the process:
All the above mentioned factors will be merged together to visualize the model
successfully. Again route minimization is another important factors that has to be considered by
the project head to meet the project success criteria and objectives at the same time. Specifically,

8BUSINESS PROCESS ANALYTICS AND CHANGE
for the project “Crater Lakes Caravan and Camping Park”, the cycle time is also calculated in the
below section.
Calculation of cycle time for laundry cleaning
Cleaning will take a time: 30 Minutes
Picking rubbish and rubbish disposal: 45 Minutes
Cleaning the site: 5 Minutes
Mowing takes a time: 10 Minutes
Cleaning of the cabins will take: 45 Minutes
Total time taken for the project completion: (30+45+5+45+10) = 135 Minutes
Calculation of cycle time for security service:
The total time for the security will take the below segmentations
Park security: 60 minutes
Gates lock up: 15 minutes
Emergency services: 15 minutes
Checking for the empty cabins by the security guards: 15 Minutes
Total tome taken for this (60+15+15+15) =105 Minutes

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Redesigning Laundry Cleaning Process:
Redesigning of Security:

10BUSINESS PROCESS ANALYTICS AND CHANGE
Management system of business process
The management business process is comprising of different activities and it is
mandatory for the project head and the other project team members to accomplish those activities
successfully. The mechanism of business process modeling gives important profit to the business
organization. The business operations are to be well aligned with the business strategies. The
new business model requires change in their business operations and according to the required
changes the business processes are also incorporated accordingly. Business rules and business
decisions are to be make accordingly based on the business requirements. Through creating links
between the business process and organizational strategies execution towards business success
can be easily reached. Business process reengineering will change and communicate the
business process with the business challenges and business opportunities. Common unified
languages are also offers by the process modelling of the business model. In order to train new
people with rapid knowledge transfer the business process modeling approach for this specific
case scenario is very much crucial. Different firms who have succeeded in the current scenario
checks the fact various rules are properly design. They are constant applied on the same given
time. The whole control process is needed for the overall success of the organization. Crater
Lakes Caravan and Camping Park tends to offer certain number of services like accommodation.
It provides powered and non-powered sites which are available for renovating the whole website.
Various kinds of accommodation are provided for both long term and short term instance. On
checking it is seen that both long and short term register are needed for signing a register. It
should provide all the details of the driver and current license. Without the tamper the vehicle
addressed needs to checked in for proper kind of communication. In addition to it all kind of
check in needed for providing a proper kind of map.

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Conclusion
From the overall discussion it can be concluded that in order to successfully implement
the business process for the project “Crater Lakes Caravan and Camping Park”, accurate
business model is required to be considered. Apart from this it is the responsibility of the project
manager to make sure that within the estimated time phases the project activities are to be
successfully accomplished. For the current business managers, the process of business modelling
has becoming one of the highest priorities. Even for the business managers also this has been
highlighted as one of the major business activity. The project document of “Crater Lakes
Caravan and Camping Park” will be more elaborately emphasized if the project needs are
eventually emphasized. In order to run the business functions accurately streamlined processes
and documented processes are very much crucial to be implemented. In order to make
understand the project requirements a details process model for both the different processes such
as laundry-cleaning and security are illustrated in this paper.

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