ITECH5404 Business Process Analytics and Change: Case Study Report

This assignment presents a comprehensive business process analysis and change management strategy for Crater Lakes Caravan and Camping Park. It includes a process categorization model and capability maturity model, followed by detailed process models for laundry/toilet maintenance and customer park entry/exit. The report identifies key areas for improvement using the 7PGM model and calculates cycle times for each process. Finally, it proposes redesigned process models aimed at enhancing operational efficiency and customer experience, demonstrating the practical application of business process engineering principles. Desklib provides a platform for students to access this and other valuable study resources.

Running head: BUSINESS PROCESS ANALYTICS AND CHANGE
Business Process Analytics and Change:
Crater Lakes Caravan and Camping Park
Name of the Student:
Name of the University:
Author’s Note:

1BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
The following assignment had been made for the case study of Crater Lakes Caravan and
Camping Park and it would involve the formation of the innovative business process
engineering. The organization has been largely implying better methods of development for the
effective operations alignment. The various modelling process had been developed for the
operations in Crater Lakes Caravan and Camping Park with process categorisation model,
capability maturity model, process model for the two of the processes, and redesigning of the
process model.

2BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park..................3
2.1 Process categorisation model.................................................................................................3
2.2 Capability maturity model.....................................................................................................4
2.3 Case function matrix..............................................................................................................5
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance..................................6
2.5 Process Model for Customer’s Park Entering and Exit Process............................................7
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance.............................8
2.7 7PGM discussion for Customer’s Park Entering and Exit Process.......................................8
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance........................................8
2.9 Cycle time for Customer’s Park Entering and Exit Process..................................................9
2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance.......................................10
2.11 Redesign for Customer’s Park Entering and Exit Process.................................................11
3.0 Conclusion...............................................................................................................................12
4.0 Bibliography............................................................................................................................13

3BUSINESS PROCESS ANALYTICS AND CHANGE
1.0 Introduction
The business process modelling has been largely dependent on the ease of the functional
and development model (Turetken, Vanderfeesten & Claes, 2017). The report has considered the
aspects of Crater Lakes Caravan and Camping Park case study and forming the usefulness of the
notation diagrams and models. The following assignment has been made considering the
business process analytics and change management. The alignment of the factors had been
considered for easing the usefulness of the processes.
2.0 Business Process Modelling Report for Crater Lakes Caravan and Camping Park
2.1 Process categorisation model
The following is the process categorization model for Crater Lakes Caravan and Camping
Park,

4BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 1: Process categorisation model
(Source: Created by the author)
2.2 Capability maturity model
The following is the process categorization model for Crater Lakes Caravan and Camping
Park,

5BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 2: Capability maturity model
(Source: Created by the author)
2.3 Case function matrix
The case function matrix had been shown below,
Activities
Laundry, Toilet, and
Shower
Usage/Maintenance
Customer’s Park
Entering and
Exit Process
Cleaning and utilization of toilet and shower
and laundry by the campers X
Rubbish is picked and disposed X
Powered and non-powered sites and cabins are
checked, cleaned if needed X
Grass is mown by grounds maintenance staff X
Customer Check-In X
Signing Register X
Entering details of the driver(s) current
driver(s) license, and their vehicle(s)
registration
X

6BUSINESS PROCESS ANALYTICS AND CHANGE
Staff provide park map to customer explaining
locations of camping sites, cabins, laundry,
toilet, and shower blocks, BBQ facilities,
rubbish disposal, swimming pool, mini-golf,
tennis courts, and recreation room
X
Visitors have to clear their accounts
Visitors leave the park @ 21:45 X
Park Security Round @21:30
Gates are locked @22:00 X
2.4 Process Model for Laundry, Toilet, and Shower Usage/Maintenance
The Process Model for Laundry, Toilet, and Shower Usage/Maintenance is shown below,
Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)

7BUSINESS PROCESS ANALYTICS AND CHANGE
2.5 Process Model for Customer’s Park Entering and Exit Process
The Process Model for Customer’s Park Entering and Exit Process is shown below,
Figure 4: Process Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)

8BUSINESS PROCESS ANALYTICS AND CHANGE
2.6 7PGM discussion for Laundry, Toilet, and Shower Usage/Maintenance
The 7PGM model for Laundry, Toilet, and Shower Usage/Maintenance include the
activities of campers are provided with swipe key, washing machine is provided @$2/load, water
is provided @$1/day, cleaning of toilet and shower, utilization of toilet and shower, cleaning of
laundry, and utilization of laundry.
2.7 7PGM discussion for Customer’s Park Entering and Exit Process
The 7PGM model for Customer’s Park Entering and Exit Process includes the activities
of customer check-in, voter ID is submitted, entering details of the driver(s) current driver(s)
license, and their vehicle(s) registration, signing register, staff provide park map to customer
explaining locations, campers are provided with swipe key, visitors have to clear their accounts,
and visitors leave the park @ 21:45.
2.8 Cycle time for Laundry, Toilet, and Shower Usage/Maintenance
The calculation of the cycle time for Laundry, Toilet, and Shower Usage/Maintenance is
done by adding the summary of the time required for individual activities of process. The total
time required for laundry, toilet, and shower clearing and utilization would be summed for
calculating the total time. The activities of the process includes,
o Cleaning and utilization of toilet and shower and laundry by the campers
o Rubbish is picked and disposed
o Powered and non-powered sites and cabins are checked, cleaned if needed
o Grass is mown by grounds maintenance staff

9BUSINESS PROCESS ANALYTICS AND CHANGE
The calculation of the times is shown below,
Activities Time
Cleaning Session 30 mins
Rubbish pickup and disposal 45 mins
Site cleaning 5 mins
Mowing of site 10 mins
Cleaning the cabins 45 mins
Total Time 135 mins
2.9 Cycle time for Customer’s Park Entering and Exit Process
The calculation of the cycle time for Customer’s Park Entering and Exit Process
Maintenance is done by adding the summary of the time required for individual activities of
process. The total time required for registering and executing the park would be summed for
calculating the total time. The activities of the process includes,
o Customer Check-In
o Signing Register
o Entering details of the driver(s) current driver(s) license, and their vehicle(s)
registration
o Staff provide park map to customer explaining locations of camping sites, cabins,
laundry, toilet, and shower blocks, BBQ facilities, rubbish disposal, swimming
pool, mini-golf, tennis courts, and recreation room

10BUSINESS PROCESS ANALYTICS AND CHANGE
o Visitors have to clear their accounts
o Park Security Round @21:30
o Visitors leave the park @ 21:45
o Gates are locked @22:00
The calculation of the times is shown below,
Activities Time
Early time 10 mins
Entering information in database 10 mins
Photograph ID 5 mins
Required paperwork 5 mins
Providing details 5 mins
Explanation 5 mins
Staff demonstration 5 mins
Total time 45 mins
2.10 Redesign for Laundry, Toilet, and Shower Usage/Maintenance

11BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance
(Source: Created by the author)
2.11 Redesign for Customer’s Park Entering and Exit Process
Figure 6: Redesigned Model for Customer’s Park Entering and Exit Process
(Source: Created by the author)