ITECH5404 Business Process Design: Crater Lakes Caravan Park Report

This business report analyzes the business processes of Crater Lakes Caravan and Camping Park, which offers various accommodation options to campers. The report applies process categorization model, capability maturity model, and function matrix to understand the park's operations. It identifies key processes for short-term and long-term campers, calculates the process cycle time for each, and designs process flows in the as-is model. The analysis includes discussions on the 7PGM guidelines, process redesign, and automation opportunities, providing a detailed overview of the park's business processes and potential improvements. Desklib provides students access to similar solved assignments and past papers.

Business Process and Analytics

Executive Summary
Main goal of this project is to prepare the business report based on provided case study.
The provided case is related to crater lakes caravan and camping part and it is used to offers
the camp a variety of accommodation options. This campers has the powered and non-
powered sites and it newly renovated holiday cabins. It has short and long term
accommodation options. The cabins are consists of 6 people, shower room, toilet, DVD, TV,
lounge and kitchenette. The campers travel from all around and outlying areas to stay the pay
and also activities and amenities are available. Based on case study, user needs to provide the
description and application of process categorisation model, capability maturity model and
function matrix. And, identify the processes each model and calculate the process cycle time
for each processes. Finally, design the process flows in the as - is model. These are will be
analysed and discussed in detail.
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Table of Contents
1 Introduction.......................................................................................................................3
2 Business Process Modelling Report for: Crater Lakes Caravan and Camping Park3
2.1 Process categorisation model....................................................................................3
2.2 Capability maturity model........................................................................................4
2.3 Case function matrix.................................................................................................5
2.4 Process Model for: Short Term Champers.............................................................5
2.5 Process Model for: Long Terms Champers............................................................6
2.6 7PGM discussion for: Short term Champers.........................................................6
2.7 7PGM discussion for: Long term champers...........................................................7
2.8 Cycle time for: Short term Campers.......................................................................8
2.9 Cycle time for: Long term champers.......................................................................8
2.10 Redesign for: Short term champers.....................................................................9
2.11 Redesign for: Long term champers....................................................................10
2.12 Automation...........................................................................................................11
3 Conclusion.......................................................................................................................11
References...............................................................................................................................12
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1 Introduction
This project is used to prepare the business report based on provided case study. The
provided case is related to crater lakes caravan and camping part and it is used to offers the
camp a variety of accommodation options. This campers has the powered and non-powered
sites and it newly renovated holiday cabins. It has short and long term accommodation
options. The cabins are consists of 6 people, shower room, toilet, DVD, TV, lounge and
kitchenette. The campers travel from all around and outlying areas to stay the pay and also
activities and amenities are available. Based on case study, user needs to provide the
description and application of process categorisation model, capability maturity model and
function matrix. And, identify the processes each model and calculate the process cycle time
for each processes. Finally, design the process flows in the as - is models (Fosso Wamba,
2017). These are will be analysed and discussed in detail.
2 Business Process Modelling Report for: Crater Lakes Caravan and
Camping Park
2.1 Process categorisation model
The process categorization model for provided case study is illustrated as below.
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In bound
Campers
Accommod
ation
Options
Out bound
Campers
Marketing
Services
Powered and non-powered sites
Camper’s travel
Short and long-term campers
Administration staff and Maintenance Staff

2.2 Capability maturity model
The capability maturity model for provided case study is illustrated as below.
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Level – 1
Initial
Level – 4
Quantitative Managed
Level – 5
Optimized
Level – 3
Defined
Level – 2
Managed
Offers the Campers a range of
Accommodation options.
Powered and non-powered sites &
Short and long-term campers
Short and long-term campers
are required to sign a register
and must provide details of the
drivers
All campers are
provided a swipe key
for access to all
areas, including park
entry and exit
Campers travel from all around
and outlying areas to stay at the
park and the amenities and
activities available.

2.3 Case function matrix
Case Function Matrix for provided case study is shown below.
Crater Lakes Caravan and Camping
Park
Case type
Simple Composite
Operations Short Term Yes No
Long Term No Yes
Support Administration Staff Yes Yes
Maintenance Staff - Yes
General Staff Yes -
2.4 Process Model for: Short Term Champers
Process model for Short Term Champers is shown below.
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2.5 Process Model for: Long Terms Champers
Process model for long Term Champers is shown below.
2.6 7PGM discussion for: Short term Champers
The 7PGM guidelines for short term champers is shown below.
 G1: Use as few elements in the model as possible
Here, we are using the 5 elements like,
 Short term campers are required to sign
 Provide drivers details to administration staff
 Book accommodation
 Cannot book accommodation
 Provided a swipe key for access to all area
 G2: Minimize the routing paths per element
We are minimize the connection degree is lower than 5.
 G3: Use one start and one end event
We are using the one start and end event.
 G4: Model as structured as possible
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The created process model is structured as possible because, the number of
splits are not equal to number of joins.
 G5: Avoid OR routing elements
Here, using one routing elements to takes the decisions.
 G6: Use verb-object activity labels
Here, we are use verb object activity labels to create the process model.
 G7: Decompose the model if it has more than 50 elements
Here, decompose the elements to provide the effective process model.
2.7 7PGM discussion for: Long term champers
The 7PGM guidelines for long term champers is shown below.
 G1: Use as few elements in the model as possible
Here, we are using the 5 elements like,
 long term campers are required to sign
 Provide drivers details to administration staff
 Book accommodation
 Cannot book accommodation
 Provided a swipe key for access to all area
 G2: Minimize the routing paths per element
We are minimize the connection degree is lower than 5.
 G3: Use one start and one end event
We are using the one start and end event.
 G4: Model as structured as possible
The created process model is structured as possible because, the number of
splits are not equal to number of joins.
 G5: Avoid OR routing elements
Here, using one routing elements to takes the decisions.
 G6: Use verb-object activity labels
Here, we are use verb object activity labels to create the process model.
 G7: Decompose the model if it has more than 50 elements
Here, decompose the elements to provide the effective process model.
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2.8 Cycle time for: Short term Campers
The process cycle time for short term champers is shown below.
Activity Cycle Time
Short term campers are required to sign 1 minutes
Provide drivers details to administration staff 5 minutes
Book accommodation 5 minutes
Cannot book accommodation 10 minutes
Provided a swipe key for access to all area 5 minutes
Cleaning of sites 5 minutes
Cleaning of cabins 45 minutes
Emergency services 15 Minutes
2.9 Cycle time for: Long term champers
The process cycle time for long term champers is shown below.
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Activity Cycle Time
Long term campers are required to sign 1 minutes
Provide drivers details to administration staff 5 minutes
Book accommodation 5 minutes
Cannot book accommodation 10 minutes
Provided a swipe key for access to all area 5 minutes
Cleaning of sites 5 minutes
Cleaning of cabins 45 minutes
Emergency services 15 Minutes
2.10 Redesign for: Short term champers
Redesign for short term champers are illustrated as below (Kumari, 2018).
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2.11 Redesign for: Long term champers
Redesign for long term champers are illustrated as below.
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2.12 Automation
Automation for Long term Champers is shown below.
3 Conclusion
This project successfully prepared the business report based on provided case study. The
provided case is related to crater lakes caravan and camping part and it is used to offers the
camp a variety of accommodation options. Based on case study, user successfully provided
the description and application of process categorisation model, capability maturity model
and function matrix. And, successfully identified the processes of each model and calculated
the process cycle time for each processes. Finally, designed the process flows in the as - is
models. These are analysed and discussed in detail.
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