ITECH 5404 Case Study: Business Process Analytics & Change at Park

This case study provides a comprehensive business process analysis of Crater Lakes Caravan and Camping Park, focusing on improving their operational efficiency and customer experience. The report includes process categorization, a case function matrix, and an evaluation using the Capability Maturity Model. It models the current processes, examines the implications of 7PGM, calculates cycle times, and proposes process redesigns. The study emphasizes the importance of a business process management system for structured operations and continuous improvement within the organization. The analysis aims to provide insights into optimizing the park's operations through strategic implementation of business process management principles. Desklib is your go-to platform for similar solved assignments and study resources.

RUNNING HEAD: ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Name of the Student
Name of the University
Author Note:

2ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Executive Summary
Proper analysis of the business process can be stated as a method by the whole thing operates
under the industry. It is very much important for various business organization irrespective of the
whole industry where it belongs. Crater Lakes Caravan and Campaign park aim to offer a wide
range of option for accommodation. In this, both powered and non- powered sites are completely
available and easily renovated on the holiday cabins for the luxury. There are a number of
accommodation option that is available in either short and long term value. In this, cabins are
completely self-contained that have huge number of accommodation for around six people. It is
merely inclusive of lounge and shower room.

3ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Table of Contents
Introduction..........................................................................................................................4
Modelling Report of Business Process of Crater Lakes Caravan and Camping Park.....4
Process categorizing Modelling.......................................................................................4
Case function Matrix.......................................................................................................4
Capability Maturity Model..............................................................................................5
Modelling of Process of Crater Lakes Caravan...............................................................6
Implication of 7PGM on Crater Lakes Caravan..............................................................7
Calculation of Cycle Time of Crater Lakes Caravan.......................................................7
Redesigning of Crater Lakes Caravan.............................................................................8
Management System for business process......................................................................8
Conclusion...........................................................................................................................9
References..........................................................................................................................11

4ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Introduction
Business Process Management (BPM) can be stated as the art of science, which helps in
overseeing the work that is completely performed by the organization. It mainly tends to ensure
the fact that overall outcomes and make use of advantage of various kind of opportunities for
improvement (Rosemann and vom Brooke 2015). The overall term of improvement can result in
different kind of meaning based on the overall objectives of the organization. Some of the
improvement of the objectives are mainly inclusive of reduction of overall cost, minimizing the
times and lastly reducing the overall rate of errors. There is large number of improvement
initiatives which are either one-off but are displayed in continuous nature. In other words, BPM
is all about managing the whole chain, activities and overall process of decision (Chang 2016). It
comes up with different kind of scenario that has various kind of end to end process, which is
analysed with the help of continuous improvement. It is mainly done so that they can easily
analysed by proper execution and overall monitoring of operation management.
Modelling Report of Business Process of Crater Lakes Caravan and Camping
Park
Process categorizing Modelling
The whole method of the process is known to be crux for the given analysis. This
particular aspect is taken into account the given model for product categorizing that is done in
the design phase (Noe et al., 2017). It is all about creation of interrelation, which is completely
developed from them. It is completely done from subdued in Porters five force model. In the year
1994, the Earl model classification is known to be tool which is a well-established model
Case function Matrix

5ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Case Types
Crater Lakes
Caravan
and Camping Park
Management
Process X
Risk X
Operations
Registration X
Using Map for explaining the
location of site
Shared amenities
Electricity X
Laundry needed for campaign
for powered and non-powered
X
Easy access to washing
machine which can be accessed
Support
HRM
ICT X
Finance
Development X
Capability Maturity Model
It is defined as the maturity model, which is used by organization in understanding the
need of the organization. It is completely achieved by making use of capability maturity. This
particular step is completely achieved for overall refining of the whole process (Mendling et al.,

6ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
2018). It is mainly needed for overall development of capacity model for which is very much
easy to develop.
In the capability maturity model, there are few numbers of steps which helps in design of
the whole business process. It is merely needed for optimization and overall improvement of the
business process for the whole given organization.
Fig 1: Capability Maturity Model
(Source: Created by Author)
Modelling of Process of Crater Lakes Caravan

7ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Fig 2: Modelling of Process of Crater Lakes Caravan and Camping Park
(Source: Created by Author)
Implication of 7PGM on Crater Lakes Caravan
It mainly comprises of various kind of steps needed for incorporating on together
platform of modelling the whole method of 7PGM. It is completely guided and developed on the
outline. The whole process of is known to be a component model which comprises of list of steps
that is around 8 (Rahimi, Møller and Hvam 2016). It will ultimately result in minimization of the
given route and structure of the whole process. It comes up with huge number of benefits that are
needed to be used by 7PGM, and there are many kinds of video implication on it. The whole
thing is completely defined and provided with guidelines that help in merging various kind of

8ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
elements (Weber et al., 2016). Campaign park is completely based on the merging of the
elements where are model is completely present in it.
Calculation of Cycle Time of Crater Lakes Caravan
The calculation of the cycle time for Crater Lakes Caravan is given below
Registration of camper to administrative staff - 5 minutes
Demonstration of swipe key by staff to camper for access to various areas like entry
and exit = 5mins
Taking out movie for recoding and signing out by the administrative staff= 5mins
Entering of camper information into a secure online database by staff = 10 mins
Providing loyalty card to camper= 5 minutes
Pre-booking for camper for next stay= 5 minutes
Therefore, Cycle Time = (5+5+5+10+5+5)=35 mins
Redesigning of Crater Lakes Caravan

9ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Figure 3: Redesigning of Crater Lakes Caravan
(Source: Created by Author)
Management System for business process

10ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
The whole business process is completely assisted by the overall development for the
various business solution which is provided by the management system. Crater Lakes Caravan
and Camping Park require to adopt the whole business process management system so that they
can have the required structure (Zur Muehlen and Shapiro 2015). The current management of the
organization needs to have an idea concerning use of different steps which can compromise
various action. It merely leads to analysis of delivery process for its overall implementation. The
complete analysis and redesign of all the organizational process have come into picture (Recker
and Mendling 2016). Also, there are many other stages control of business process, monitoring
and its overall implementation.
Fig 4: Management of Business Process
(Source: Created by Author)

11ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
Conclusion
The above pages help us in concluding the fact that this report is about conduction of
whole business process for Crater Lakes Caravan and Camping Park. It can be defined as the
implementation of different kind of business process model. The report aims to overview
concerning the design management system. It is all about making use of business process
management architecture along with various analytic tool. Any kind of change management for
the whole organization is completely based on required task. It is the method by which various
methods by which firms makes use of tool. It is all about analysing the overall impact on the
present business process. The whole of the application of business process management which is
based on architecture of Crater Lakes Caravan and Camping Park. It is all about making use of
need of Crater Lakes Caravan and Camping Park so that they can look for organizational
process.

12ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE
References
Chang, J.F., 2016. Business process management systems: strategy and implementation.
Auerbach Publications.
Mendling, J., Weber, I., Aalst, W.V.D., Brocke, J.V., Cabanillas, C., Daniel, F., Debois, S.,
Ciccio, C.D., Dumas, M., Dustdar, S. and Gal, A., 2018. Blockchains for business process
management-challenges and opportunities. ACM Transactions on Management Information
Systems (TMIS), 9(1), p.4.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M., 2017. Human resource management:
Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
Rahimi, F., Møller, C. and Hvam, L., 2016. Business process management and IT management:
The missing integration. International Journal of Information Management, 36(1), pp.142-154.
Recker, J. and Mendling, J., 2016. The state of the art of business process management research
as published in the BPM conference. Business & Information Systems Engineering, 58(1), pp.55-
72.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin,
Heidelberg.
Weber, I., Xu, X., Riveret, R., Governatori, G., Ponomarev, A. and Mendling, J., 2016,
September. Untrusted business process monitoring and execution using blockchain.
In International Conference on Business Process Management(pp. 329-347). Springer, Cham.
Zur Muehlen, M. and Shapiro, R., 2015. Business process analytics. In Handbook on Business
Process Management 2(pp. 243-263). Springer, Berlin, Heidelberg.

13ITECH 5404 BUSINESS PROCESS ANALYTICS AND CHANGE