Business Process Improvement Case Study: Best Practice Analysis

This document is a student's reflection on a Business Process Improvement (BPI) case study, focusing on the Australian small business context. It explores the role of Management Information Systems (MIS) in supporting successful organizations, detailing how MIS ensures quality outcomes and efficient labor management through technology like workflow systems and business intelligence. The document analyzes various approaches to Business Process Management (BPM) and systems, emphasizing the need to identify effective delivery models and the agility BPM projects can bring, while also addressing the associated risks of BPM implementation. It outlines governance processes crucial for stakeholder involvement in BPM changes, including process decisions, responsibilities, and compliance measures. The conclusion highlights the benefits of applying BPM tools and techniques in a small business environment, stressing the importance of planning and raising awareness for efficient application. The document references key sources to support its analysis.

BUSINESS PROCESS
IMPROVEMENT
REFLECTION
PART A: COMMENTS ON BEST
PRACTICE OF BPI CASE STUDY: BPI
Small Business

Overview of the
Presentation
O Introduction
O Role of MIS in sustaining successful organisations
O Approaches to Business Process Management
and Systems
O Risks of Business Process Management and
Systems
O Governance processes for Business Process
Management change for ensuring stakeholders’
decisions
O Conclusion
O References

Introduction
O Business Process Management (BPM)
aims at enhancement and
improvement of business processes
(Dallas & Wynn, 2014).
O BPM includes software, methods,
techniques in all process lifecycles.

Case Study
Introduction
O The current presentation discusses
the relevance of BPM initiative within
scope of Australian Small Business.

BPM in Small Business
O Small Businesses are integral part of
Australia’s productivity.
O Small Business are those who have
between 0-19 employees.
O Economists have noted significant slump
in productivity growth in the small
businesses especially during the Global
Financial Crisis.
O BPM can enable these businesses
achieve high levels of productivity.

Role of MIS in sustaining successful
organisations
O The case study assumes the case
organisation “The Business” in order to
develop a suite for Management Accounting
System (MIS).
O MIS enables ensuring quality outcomes and
timeliness of output (Banks, 2010).
O MIS ensures better labour management by
completing task using cheap resources.
O MIS allows implementation of technology
such as workflow systems, business
intelligence for successful organisations.

Approaches to Business
Process Management
and Systems
O BPM and systems includes a well-
defined information systems.
O BPM capabilities have been established
as independent from information
systems projects (Vom Brocke &
Rosemann, 2010).

Approaches to Business
Process Management
and Systems
O Businesses need to identify delivery
models for maximum BPM impact.
O BPM projects deliver organisations
agility with flatter management
structures.

Risks of Business Process
Management and Systems
O The application of BPMN includes
considerable ground-breaking
discoveries.
O Organisations need to identify
appropriateness to apply BPM.
O A BPM adopted in organisations has
to be low-cost made with its
maintenance regime defined.

Governance processes for
Business Process Management
change for ensuring
stakeholders’ decisions
O A Process Governance Framework for high-
level layer of BPM can ensure consistency
and inclusion of relevant stakeholder’s
decisions (Eslake).
O The Governance process need include
process decisions and responsibilities.

Governance processes for
Business Process Management
change for ensuring
stakeholders’ decisions
O Guidelines with process roles and
responsibilities by appointment of process
owners needs to be decided.
O Finally compliance needs to be measured.

Conclusion
O BPM tools and techniques applied to
Small Business environment can
deliver significant benefits.
O Small Businesses need to plan well
to function within constraints of
human and financial resources.
O Raising BPM awareness can enable
more efficient application.