Business Process Modeling Report for Crater Lakes Caravan Park

This report provides a comprehensive analysis of business processes at Crater Lakes Caravan and Camping Park, focusing on check-in and loyalty card generation. The report begins with an executive summary, followed by an introduction to business process management and its application. It includes process categorization using the Porter Five Force Model and Earl's classification, along with a discussion of the Capability Maturity Model. The core of the report examines the existing check-in and loyalty card processes, outlining each step involved. The report then applies the 7PGM (7-Phase Generic Method) to these processes, offering recommendations for improvement. Cycle times for both processes are calculated, and potential redesigns are suggested to enhance efficiency. The report also touches upon the role of automation in streamlining operations. It concludes with a summary of findings and recommendations for optimizing the park's business processes.

Running head: BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING
PARK
Business Process Modeling for Crater Lakes Caravan and Camping Park
Name of the Student
Name of the University
Author note

1BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
Executive Summary
The following report is prepared so as to demonstrate the entire business process management
and its operation within industry of Crater Lakes Caravan and Camping Park. The processes that
are involved with its management are discussed in details along with their respective business
process models. Two types of major business process are identified within the organization one
is the registration process while checking in into the park and the other is the generation of
loyalty card to the long-term campers. The specific model are described in brief along with the
cost matrices. The implication of 7PGM on the two major business process models are hence
described in brief. The entire business process report would further provide us with the idea of
change in business process maintain feasibility within the organization and thus making its
process effective in every possible way for the campers.

2BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Business Process Modeling Report for Crater Lakes Caravan and Camping Park...................3
2.1 Process Categorization Model...............................................................................................3
2.2 Capability Maturity Model....................................................................................................4
2.3 Case Function Matrix............................................................................................................6
2.4 Process Model for Checking in into Crater Lakes Caravan and Camping Park....................6
2.5 Process Model for generating Loyalty Card at Crater Lakes Caravan and Camping Park 8
2.6 7PGM Discussion for Check-In Process at Crater Lakes Caravan and Camping Park.......10
2.7 7PGM Discussion for Loyalty Card at Crater Lakes Caravan and Camping Park..............10
2.8 Cycle time for Check-In Process at Camping Park.............................................................11
2.9 Cycle time for Loyalty Card Generation at Camping Park.................................................11
2.10 Redesign for Check-In Process at Camping Park..............................................................12
2.11 Redesign for Loyalty Card Generation at Camping Park..................................................12
2.12 Automation........................................................................................................................13
3.0 Conclusion...............................................................................................................................15
4.0 References................................................................................................................................17

3BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
1.0 Introduction
Business process management are a type of automated systems that are used in core
process for managing business from end to end. A suitable Business Process Management tool
and its appropriate use within organization helps companies to manage their work processes
flexibly while including human focused tasks along with machine automated processes. Business
process management system includes process like reporting and charting the capabilities of an
organization while allowing the users as well as the managers to efficiently manage and
understand the process aligning with the response times required for the management of the
business process. The process of Business management can be improved and automated with the
help of various methods and enhanced techniques while utilizing several steps. End to end
business process management are used to describe processes that are used to deliver the complete
solution of the functions without the need to procure anything from third party agents. Thus it is
evident that in order to manage the business processes efficiently it is required to improve the
initiation techniques that are used for cost reduction while optimizing and minimizing the errors
that takes place at the various levels of operation within an organization.
2.0 Business Process Modeling Report for Crater Lakes Caravan and Camping Park
2.1 Process Categorization Model
The root for any business process lies with its immediate identification of the entire
process and analyzing the same. The entire process is carried out while identifying the models
and categorizing the products that are prevailing through the designation phase in order to create
an interrelationship between the products. The entire process of categorization is subdued with
the Porter Five Force Model. The Porter’s Five Force Model was first recognized in the year

4BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
1985 enabling the use of business operations and analyzing it efficiently. Another tool that can
be used in this respect is the Earl’s classification model. The model was first established in the
year 1994 helping in to categorize and create integration ship between different modules of
product categorization that are involved in the diseases phase. The Porter’s Five Force Model
can also be considered as the value chain model which is a type of accounting stage ranging from
primary to secondary activities. The classification of Earl’s theory involves a number of steps in
a combined manner.
2.2 Capability Maturity Model
The Capability maturity model is a type of methodology that is used to generate and
refine the software development process of an organization. The Capability Maturity Model is
used to describe the five levels of the evolutionary path in a more organized and systematic
process. The model was entirely developed and is promoted by the Software Engineering
Institute sponsored by the U.S Department of Defense. The five maturity levels of CMM’s
includes the –
1. Initial Level: where the processes are not so much organized and are mostly chaotic.
2. Repeatable Level: At this level, the basic techniques of project management are
established and can also be repeated.
3. Defined Level: At the defined level, the organization develops its own standard of
software processes with the help of detailed attention to documentation, integration and
standardization.

5BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
4. Managed Level: In this level of the Capability Maturity Model an organization
monitors as well as controls the processes included within the business through collection of data
and analyzing them efficiently.
5. Optimizing Level: The process involved in optimizing level includes constantly
improving the feedback that are received from the current process through monitoring and
introducing new innovative frameworks so as to serve the organization in a better way meeting
all its particular needs.
Figure 1: Capability Maturity Model
(Source: Created by Author)
Standard consistent method Continuous improvement
method
Initital Level
1
Repeatable
Level
2 Defined
Level
3
Managed
Level
4 Optimizing
Level
5

6BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
2.3 Case Function Matrix
Case types
Checking in Loyalty Card Generation
Management
Process X X
Risk X
Operations
Registration of
Campers
X X
Process
Analysis
X X
Updating of
Database
X X
Filling up of
Confidential
documents
X X
Update of
database
X
Photography ID X
Support
Administrative
staff
X X
Development X X
2.4 Process Model for Checking in into Crater Lakes Caravan and Camping Park
The process of checking in into the Crater Lakes Caravan and Camping Park includes a
series of processes for all short and long term campers while providing a range of
accommodation options. At the beginning of the process of checking in, the campers are required
to sign a register while providing details of their drivers, driving license and registering their
vehicles to the staff present at the administration cell. The entire process of registration takes

7BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
about 5 minutes. Campers who do not have their driving license are not eligible for the
registration process. After the registration process, the campers are provided with a park map
with detail explanation of the locations including the camp sites, laundry, cabins, toilets, shower
blocks, rubbish disposal place, BBQ facilities, swimming pool, mini golf, tennis court and event
recreation room. Again this distribution of park map takes about 5 minutes of time. All the
campers are provided with a swipe key for accessing into the areas that are mentioned within the
park map. The staff present at the administration cell explains in details about the use of the
swipe key and this again takes about 5 minutes.

8BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
2.5 Process Model for generating Loyalty Card at Crater Lakes Caravan and Camping
Park
The process of generating the loyalty card at the Crater Lakes Caravan and Camping
Park includes a series of processes which are described as follows. The administration cell at the
Crater Lakes Caravan and Camping Park is available 24/7 into the park office. All the campers
who are registered with them are requested to arrive 10 minutes earlier to their office so as to
sign a confidential camper information form. The details in the form are entered via online
method and the details get stored within their database system. The entire process includes taking
up of Photograph ID which is done within 5 minutes for each of the campers. After this the
campers are provided with a loyalty card. But this card is provided only to the long term campers
so that they can avail a discount during the entire camp. Almost 20 % of the campers opt for the
loyalty card and the availing of loyalty card requires some paperwork completion which again
takes about 5 minutes.

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2.6 7PGM Discussion for Check-In Process at Crater Lakes Caravan and Camping Park
Different steps are present that could be incorporated for the entire process of modelling
of the 7PGM. These would be set as per the general form of guidelines and the ideas that would
be developed during the process of Business Process Modelling. There are certain steps, which
helps in developing the entire process that would be performed during the check-in phase at the
park. The use of 7PGM would set certain form of recommendations that would be extremely
helpful for the building of a process model from their initiation stages till their completion.
The process based on check-in of campers at the Camping Park requires certain steps
such as registering their names, verification of their credentials and then providing
accommodation. After the entire verification process, they would be supplied with a map
displaying the entire list of facilities and explanation of the locations that could be visited during
their stay. With the help of the 7PGM it could be discussed that the entire list of processes that
are performed within the check-in process could be aligned in a better manner. The use of the
7PGM models would be helpful in putting essential recommendation towards the details and
improving the scenario of the processing of activities.
2.7 7PGM Discussion for Loyalty Card at Crater Lakes Caravan and Camping Park
There are some essential processes, which are being followed during the generating
process of the loyalty cards of campers at the camping park. The discussion of the 7PGM models
discusses the ways in which such form of important recommendations could help in improving
the processes within the business activities performed at the camping park. There are some
guidelines that need to be followed during the designing the process of the activities. The use of
7PGM would further help in simplification of the steps and suggesting if any kind of new
process could be improvised further.

10BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
During the process of generating the loyalty card, the campers would be requested to
arrive at the venue in order to complete the filling of the campers information form. This
information would be entered automatically within the secure online database. After the entire
information have been filled and the paperwork have bee completed, the loyalty card would be
generated. The entire 7PGM model discusses whether the activities within the Camping Park
could be improvised. However, certain form of recommendation should have some kind of
minimum value that would be used for developing some elements based on the functioning of
the operative system.
2.8 Cycle time for Check-In Process at Camping Park
The calculation process for the time taken during the entire check-in process at Camping
Park is calculated in the following ways:
Registering the details of the campers: 5 minutes
Surveying the park map: 5 minutes
Access to all areas within the park: 5 minutes
Therefore, the cycle time is calculated as: (5 + 5 + 5) minutes = 15 minutes
2.9 Cycle time for Loyalty Card Generation at Camping Park
The calculation process for the time taken during the loyalty card generation process at
Camping Park is calculated in the following ways:
Entering of camper information at the online database: 10 minutes
Taking of Photograph ID: 5 minutes
Completion of paperwork: 5 minutes

11BUSINESS PROCESS MODELING FOR CRATER LAKES CARAVAN AND CAMPING PARK
Therefore, the cycle time is calculated as: (10 + 5 + 5) minutes = 20 minutes
2.10 Redesign for Check-In Process at Camping Park
2.11 Redesign for Loyalty Card Generation at Camping Park