Business Process Engineering Report: Process Modeling and Analysis

This report presents a comprehensive analysis of business process engineering for the Premium Patio Furniture business. It begins with a BPMN diagram developed using BPMN 2.0 notations, illustrating the business process description. The report then details the workflow design, including an organizational plan that outlines activities, descriptions, and assigned roles within the sales and order fulfillment departments. An activity assignment matrix clarifies responsibilities and the rationale behind each assignment. Furthermore, the report includes a SAP workflow diagram, providing a visual representation of the process flow using SAP icons. The report concludes with a bibliography of relevant sources supporting the analysis and methodologies employed in the business process engineering approach.

Running head: BUSINESS PROCESS ENGINEERING
Business process engineering
Name of the Student:
Name of the university:
Author Note

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BUSINESS PROCESS ENGINEERING
Part 1 BPMN
The BPMN diagram provided below has been developed using the BPMN 2.0 notations
and has been developed for the Premium Patio furniture organization business process
description.
Part 2 Workflow Design
Organizational Plan
The organization plan for the premium patio furniture business process is provided
below:

2
Sales Department
Premium Patio Furniture
Accounts Department
Warehouse
Sales Representative
Orders fulfilling clerk
Packer
Installer
BUSINESS PROCESS ENGINEERING
Activity Description
Activity Number Activity Description
1. Advertisement for
Company
The advertisement for the company is made for
the customers
2. Obtain Orders The sales representative obtains the orders.
3. Receive details of the
order
The sales representative records the details of
the order in the system.
4. Collect the details of the
customer
The details of the customers are collected and
recorded in the system.
5. Payment for the
customers
The customers would make the payment for
receiving the products.

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BUSINESS PROCESS ENGINEERING
6. Check payments The order fulfillment clerk checks the
payments.
7. Allow orders The orders of the customers who made the
payment would be allowed.
8. Disallow orders The orders for which the payment has not been
done would be disallowed.
9. Drop Orders The orders for which the payment has been
pending for more than 30 days would be
dropped.
10. Pass Order The orders are passed on the shipping
department for packing and shipping.
11. Set up shipment The shipment for the customers are set up.
12. Procure required
materials
The required materials are reserved and
procured for the orders.
13. Confirm and control the
installation
The installer would be controlling the
installation process.
14. Note deliver Date The delivery date for the order is to be noted.
15. Order Packing The packer does the packing of the order.
16. Order Shipping The packer does the shipping of the order.
17. Make record Record for the order is made in the system.
Assignment of activities
Activity
Number
Activity Assigned to Type When
Assigned
Reason for
selection and
when assigned
1 Advertisement
for Company
The sales
representative
The Sales
Department
The starting
phase
The
advertisement
would
encourage more
and more clients

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BUSINESS PROCESS ENGINEERING
into the system.
2 Obtain Orders The sales
clerk
The sales
department
Negotiation
phase
The order
fulfillment client
who is present in
the system
accepts the
orders of the
customers.
3 Receive
details of the
order
The sales
clerk
The sales
department
Negotiation
phase
The system
makes recording
of the orders in
the system.
4 Collect the
details of the
customer
Negotiation
phase
The system
stores the details
of the customers
in the system.
5 Payment for
the customers
The order
fulfillment
clerk
The
accounts
department
After
payment
negotiation
The customer
makes payment
for the item that
has been
purchased.
6 Check
payments
The sales
representative
The Sales
Department
Order
confirmation
phase
The system
validates the
payments made
by the
customers.
7 Allow orders The order
fulfillment
clerk
The
accounts
department
Order
confirmation
phase
The orders are
allowed if the
payment is done.
8 Disallow
orders
The order
fulfillment
The
accounts
Order
confirmation
The orders for
which the

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BUSINESS PROCESS ENGINEERING
clerk department phase payment has not
been done would
be disallowed.
9 Drop Orders The sales
representative
The Sales
Department
After
confirmation
phase
The orders for
which the
payment has
been pending for
more than 30
days would be
dropped.
10 Pass Order The order
fulfillment
clerk
The
accounts
department
After
confirmation
phase
The orders are
passed on the
shipping
department for
packing and
shipping.
11 Set up
shipment
Installer Warehouse After
confirmation
phase
The shipment of
the orders are set
up once the
orders are ready
to be delivered
to the customers.
12 Procure
required
materials
Installer Warehouse After
confirmation
phase
The required
materials are to
be procured so
that the order
can be
completed.
13 Confirm and
control the
installation
Installer Warehouse After
confirmation
phase
The installation
of the materials
are made if

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BUSINESS PROCESS ENGINEERING
required.
14 Note deliver
Date
Packer Warehouse After
confirmation
phase
The packer notes
the delivery date
for the order.
15 Order Packing Packer Warehouse Order
shipping
phase
The orders are
packed which is
required to be
delivered.
16 Order
Shipping
Packer Warehouse Order
shipping
phase
The orders are
shipped by the
packers after
they have
completed the
packing of the
order for the
customers
17 Make record Packer Warehouse Order
deliver
phase
After all the
procedures are
completed the
packer records
the details of the
order in the
system.

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Running head: BUSINESS PROCESS MODELLING
BUSINESS PROCESS ENGINEERING
SAP Workflow Diagram
The workflow diagram for the Premium Patio Furniture has been provided below using
the SAP icons.

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BUSINESS PROCESS ENGINEERING
Bibliography
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Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg, 2015.
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Modeling for Insider threat monitoring and handling. In International Conference on Trust,
Privacy and Security in Digital Business (pp. 119-131). Springer, Cham, 2014.
[3] Jeston, J.. Business process management. Routledge , 2014.
[4] Biard, T., Le Mauff, A., Bigand, M. and Bourey, J.P, October. Separation of decision
modeling from business process modeling using new “Decision Model and Notation”(DMN) for
automating operational decision-making. In Working Conference on Virtual Enterprises (pp.
489-496). Springer, Cham., 2015.
[5] Zhu, X., vanden Broucke, S., Zhu, G., Vanthienen, J. and Baesens, BEnabling flexible
location-aware business process modeling and execution. Decision Support Systems, 83, pp.1-9.,
2016.
[6] Chang, J.F. Business process management systems: strategy and implementation. Auerbach
Publications, 2016.